Search Hotels by Mandarin Oriental Hotel Group in Lake Sarnen from ₹74,859

"I recently stayed at this hotel and overall, the experience was excellent. The service was top-notch and most of the staff were incredibly friendly, helpful, and always had a smile on their faces – they truly made us feel welcome and well taken care of. However, I must point out a disappointing experience with one staff member, Erwin. Unfortunately, his attitude stood out in contrast to the otherwise outstanding team. When I arrived with four large suitcases in my car, I asked if I could briefly park outside the hotel just to unload my luggage. Erwin firmly refused and told me I had to park in the basement of the building across the street, which has no lift. I had to drag all four bags up a slope and across to the hotel myself. What made it worse was that when I entered the lobby clearly struggling, he saw me but made no effort to assist. Additionally, during check-in, Erwin failed to mention that items in the minibar were complimentary, which I found out later. It felt as though he was intentionally withholding that information, which left a negative impression. Aside from this, the rest of the stay was truly enjoyable. The other staff members were amazing – friendly, welcoming, and always ready to help. It’s a shame that one individual’s behavior affected an otherwise perfect stay. "

"Loved it"

"Nice place"

"Great property roomy and comfy"

"The view and the minibar are amazing! "

"The room was a good size but with a rather bland in design. The bed was large and comfortable. The AC seemed to struggle to maintain temperature and was quite loud. The shower also had a couple of issues. First was that, like the AC, the temperature control didn’t work very well. The water temperature would vary from luke warm to uncomfortably hot at times - without you adjusting it. Also the shower had two opening corners that were missing gaskets at the bottom so a lot of water ended up on the floor unless you were very careful. The location of the hotel made it easy visit a lot of tourist spots on foot. The included breakfast was reasonably good. The items were oddly distributed so you had to look for things that would normally be together e.g. butter near the bread."

"Lovely hotel centrally located for main attractions in Lucerne. Friendly staff and clean, modern rooms. "

"Clean and nice for the money "

"Great location just one street back from the lake front. A good price for the area. Rooms were a good size. Only a short walk to the train station. Breakfast had enough options to find something we liked. I would return to this hotel if back in the area."