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"My stay at the candlewood suites got off to a rocky start. The room I had paid for 2 months in advance was not available when I checked in. I had been downgraded from a one-bedroom suite to a king room. Definitely this was not what I expected nor would I had paid for. they had sold my room to another customer that would be in the room. Two more nights. Though I had paid for four nights, I was only able to stay in the room I paid for in advance two nights. When I ran into trouble during check-in, I was instructed by the hotel's agent to call hotels.com for a refund on the two nights that I had to stay in the king room I did receive a refund even though it wasn't as much as I thought it should be."

"Clean room"

"The staff was very friendly and helpful. The room was clean. Enjoyed the breakfast food was hot and fresh and area was clean."

"What an absolute little gem! You won't be disappointed, promise! "

"Akira was awesome. The other girl was pretty rude to me and all I asked for was an extra pillow. I found out later that she had complained about me to another associate. I am a god fearing woman and I love everybody but I also am in customer service and that is not what I would expect from a fellow customer service employee."

"It was good"

"My room was surprisingly large, the bathroom was fantastic, and the bed was really comfortable. I was impressed with the protein options at breakfast, and you had me at biscuits and gravy!"

"Everything was great"

"Our stay at Holiday Inn was unfortunately disappointing from start to finish. Upon check-in, we were unable to access our assigned room because the door lock battery was dead. After notifying housekeeping, we waited in the lobby with all of our luggage for about 20 minutes before being reassigned to another room. During our stay, we experienced persistent noise issues—from the elevator, ice machine, and guests upstairs who seemed active throughout the night. This ultimately led us to check out earlier than planned after three nights. The room itself was also understocked, with only two washcloths and a single hand towel provided. Having traveled extensively, particularly in military towns, this level of inconsistency is disappointing and, unfortunately, feels familiar. It’s disheartening, as this is a brand I remember fondly from childhood and expected better from in terms of overall property upkeep and guest experience. The only positive note: my husband did enjoy the coffee. Overall, not the experience we had hoped for."