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Reviews of The Ridge Hotel

4 out of 5
The Ridge Hotel
W4240 WI-50, Lake Geneva, WI

Reviews

9.0

Wonderful

Rating 10 - Excellent. 655 out of 1003 reviews" "
Rating 8 - Good. 229 out of 1003 reviews" "
Rating 6 - Okay. 66 out of 1003 reviews" "
Rating 4 - Poor. 36 out of 1003 reviews" "
Rating 2 - Terrible. 17 out of 1003 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

david

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice view of the lake. I liked the outdoor music.
Stayed 1 night in May 2024

10/10 Excellent

Rich

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good
Stayed 1 night in May 2024

10/10 Excellent

Jennifer

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was easy to find and enter. The staff was very friendly, knowledgeable, and helpful with the check in process and providing information on places to eat. Very charming outdoor area with a patio and bar with live music that was not loud after we went inside for the night. The property as a whole was clean and updated. I would definitely go back again.
Stayed 1 night in May 2024

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Always love the ridge. Great pool area and nice rooms. Would love the ability to eat a meal there, tho! No coffee until 7am and only breakfast sandwiches from a snack bar available. No sit down restaurants for breakfast or lunch. Very disappointing!
Stayed 2 nights in May 2024

8/10 Good

Dwayne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was nice and the outdoor pool was great. The furniture in the rooms was cheaply made and was falling apart. The only other thing that bothered us was that the coffee shop only opened at 7 am. We normally wake up by 6 am to drink coffee.
Stayed 2 nights in May 2024

10/10 Excellent

Mackenzie

Liked: Cleanliness, staff & service, property conditions & facilities
We will be back! This was our first time visiting Lake Geneva and we are so glad that we decided to stay at The Ridge vs downtown. It is a very short drive in and one day in downtown for shopping/site seeing is enough. We spent the rest of our trip at the hotel. The amenities are amazing! The pool is great! Hailey and Grace at the Deck Bar were busy all weekend & absolutely amazing! Our food at Crafted was by far the best that we had all weekend! The live music on Friday and Saturday nights was great!! We can’t wait to get back!
Stayed 2 nights in May 2024

8/10 Good

Jan

Liked: Cleanliness, staff & service, property conditions & facilities
Nice property. No complimentory coffee in am
Stayed 1 night in May 2024

8/10 Good

Mel

Liked: Staff & service, amenities, property conditions & facilities
Nice spot for a little getaway
Stayed 3 nights in May 2024
Response from Ann on 14 May 2024
Thank you for choosing to stay with us at The Ridge Hotel! We are delighted to hear you enjoyed your stay, and hope you consider booking with us again soon!

10/10 Excellent

Juan

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
The whole place was really nice, the pools were great including the hot tub. We enjoyed our stay here.
Stayed 1 night in May 2024
Response from Ann on 14 May 2024
Thank you for choosing to stay with us at The Ridge Hotel! We are delighted to hear you enjoyed your stay, and hope you consider booking with us again soon!

8/10 Good

Brandon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place with a lot of things to do
Stayed 1 night in May 2024
Response from Anna on 12 May 2024
Thank you for choosing to stay with us at The Ridge Hotel! We are delighted to hear you enjoyed our properties and hope you consider visiting us again soon!

10/10 Excellent

Kristin

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My daughter loved that the outdoor pool was open!
Stayed 1 night in May 2024
Response from Anna on 9 May 2024
Thank you for choosing to stay with us at The Ridge Hotel! We are delighted to hear you enjoyed our properties and hope you consider visiting us again soon!

8/10 Good

Dana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property! Easy drive into downtown Lake Geneva!
Stayed 2 nights in May 2024
Response from Anna on 9 May 2024
Thank you for choosing to stay with us at The Ridge Hotel! We are delighted to hear you enjoyed our properties and hope you consider visiting us again soon!

8/10 Good

nella, hinsdale

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Disappointed with lack of amenities like shower caps, glass cups, no iron board small details that makes a difference but everything else was great
Stayed 3 nights in May 2024
Response from Anna on 9 May 2024
Thank you for your valued feedback. We hope to see you again soon!

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is beautiful! The rooms were clean and spacious. The staff was friendly and helpful.
Stayed 1 night in May 2024
Response from Anna on 9 May 2024
Thank you for choosing to stay with us at The Ridge Hotel! We are delighted to hear you enjoyed our properties and hope you consider visiting us again soon!

8/10 Good

C Leonard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, nicely appointed room, yet it felt somewhat bland given the white decor. Great restaurant options at sister property.
Stayed 1 night in May 2024
Response from The Ridge Hotel Front Desk Team on 6 May 2024
Thank you for the kind words and staying with us! We will certainly pass your message along to the team at the Ridge Hotel. We look forward to hopefully hosting you again soon.

8/10 Good

MARICAR

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in Mar 2024
Response from Anna on 30 Apr 2024
Thank you for choosing to stay with us at The Ridge Hotel! We are delighted to hear you enjoyed our properties and hope you consider visiting us again soon!

8/10 Good

Jane

Travelled with family
Liked: Cleanliness, amenities
Our room smelled funky like an assistant living facility and only had a wheel shower. They charged a $75.00 fee for the dog. When we arrived they had lost the reservation for one of our rooms and I the clerk wasn't very helpful until I pulled out the email from Expedia to prove there was another room reserved
Stayed 1 night in Apr 2024
Response from Anna on 30 Apr 2024
Thank you for your valued feedback. We hope to see you again soon!

10/10 Excellent

Jorge

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed the friendliness of the front desk staff, Ann was super helpful and patient with a guest we were trying to help. The live music was spectacular! For only two members, (drums and guitar.) They were very impressive. The name was "Whalen". The outdoor area is beautiful with the lights in the trees with plenty of seating. Rooms were very clean, bed and pillows were very comfortable. We absolutely will return in the future. Only one concern is the over abundance of the air freshener in the lobby. It made me what to go find a waffle cone ice cream. Next time we look forward to using the outdoor pool area. It looks very nice with plenty of seating. Thanks for the nice weekend!
Stayed 1 night in Apr 2024
Response from Anna on 30 Apr 2024
Thank you for choosing to stay with us at The Ridge Hotel! We are delighted to hear you enjoyed our properties and hope you consider visiting us again soon!

8/10 Good

Vasil

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024
Response from Anna on 25 Apr 2024
We are so happy to see that you enjoyed your stay with us and hope to see you again soon!

10/10 Excellent

Latasha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very peaceful and a amazing view of the lake
Stayed 2 nights in Apr 2024
Response from Anna on 24 Apr 2024
Thank you for choosing to stay with us at The Ridge Hotel! We are delighted to hear you enjoyed our properties and hope you consider visiting us again soon!

8/10 Good

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Anna on 24 Apr 2024
Thank you for choosing to stay with us at The Ridge Hotel! We are delighted to hear you enjoyed our properties and hope you consider visiting us again soon!

8/10 Good

hailey

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The lobby is stunning! It was a little bit of a let down when we got to our room. Decently clean but just lackluster compared to the lobby and the shower water pressure was terribleeeee. Thank God I didn’t get my hair wet in the pool to wash it in that terrible pressure. Husband got mocha from the coffee shop and said it was decent but a little milky. Some things I love is that there is a pool table and foosball table and games in the lobby (guess who, jenga, chutes and ladders, etc). The pool and hot tub were pretty nice but kinda hard to find. The outdoor pool and hot tub— ummm not great on a 37 degree morning! lol the hot tub outside was not hot, just like a normal pool temp and the pool was pretty cold even though it’s ‘heated’. It would probably be great on a 55 degree day but it was fun to test nonetheless. Decent place, nice fireplace outside, I do wish there were “do not disturb” signs for the doors. Didn’t try the restaurant but overall happy with our stay. Just wish more amenities were available but not all are during certain times of year.
Stayed 1 night in Apr 2024
Response from Anna on 21 Apr 2024
Thank you for choosing to stay with us at The Ridge Hotel! We are delighted to hear you enjoyed our properties and hope you consider visiting us again soon!

10/10 Excellent

Kelley

Stayed 1 night in Apr 2024
Response from Anna on 9 May 2024
Thank you for choosing to stay with us at The Ridge Hotel! We are delighted to hear you enjoyed our properties and hope you consider visiting us again soon!

10/10 Excellent

Jenna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Anna on 21 Apr 2024
Thank you for choosing to stay with us at The Ridge Hotel! We are delighted to hear you enjoyed our properties and hope you consider visiting us again soon!

10/10 Excellent

Jackie

Travelled with partner
Everything was great! Saltwater pools, Crafted had great food and lake views and the room was great!
Stayed 1 night in Apr 2024
Response from Jessy D. on 16 Apr 2024
Thank you so much for the kind words. We are so happy to see that you enjoyed your stay with us and hope to see you again soon!

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Jessy D on 16 Apr 2024
We are so happy to see that you enjoyed your stay with us and hope to see you again soon!

10/10 Excellent

Jackie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Really impressed. This place has changed ownership many times in my life. Currently owned by Geneva National across the lake. Saltwater outdoor pool is already open for our 80 degree weekend ! Fabulous prime rib last night at Crafted and danced all night in the bar to live music!
Stayed 1 night in Apr 2024
Response from Anna on 15 Apr 2024
Thank you for choosing to stay with us at The Ridge Hotel! We are delighted to hear you enjoyed our properties and hope you consider visiting us again soon!

2/10 Terrible

Julie Renee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pretty area and competent staff
Stayed 1 night in Apr 2024
Response from Anna on 6 Apr 2024
Hi Julie, we are so happy to hear you enjoyed our properties and staff. Unless you have any additional feedback, please feel free to leave a 5 star rating for us so it can accurately reflect your experience! Thank you for being our guest!

10/10 Excellent

Kenneth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a very nice place that is located near all the things we wanted to see and do.
Stayed 1 night in Apr 2024
Response from Ann on 6 Apr 2024
Thank you for choosing to stay with us at The Ridge Hotel! We are delighted to hear you enjoyed our property, and hope you consider visiting us again soon!

10/10 Excellent

Ivana

Stayed 2 nights in Apr 2024
Response from Anna on 25 Apr 2024
We are so happy to see that you enjoyed your stay with us and hope to see you again soon!

10/10 Excellent

Ulysses

Liked: Cleanliness, staff & service, property conditions & facilities
The view and amenities
Stayed 1 night in Mar 2024
Response from The Ridge Hotel on 5 Apr 2024
We are glad you enjoyed your stay with the view and amenities at the Ridge Hotel! We hope you can revisit us soon. Take care!

10/10 Excellent

Aracely, Chicago

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from The Ridge Hotel on 5 Apr 2024
Thank you for staying with us at the Ridge Hotel! We hope you can revisit us soon. Take care!

10/10 Excellent

Savannah

Travelled with partner
Liked: Amenities
We had a great time at The Ridge! My fiancé and I were looking for a little getaway for one night and we had a great time! They upgraded us to a lake/pool view upon check in for free because they had it anvailable. Everything was clean and nice. We absolutely loved the pool, hot tub, and sauna! Highly recommend for those looking for a nice little getaway. The only small thing that bugged me was the walls in the hotel rooms were super thin- we could hear the people’s conversation next door to us crystal clear in the morning, and their hair dryer, and their toilet flushing. But- when you’re in a shared space in close proximity, this is bound to happen! Overall we really enjoyed our stay!
Stayed 1 night in Apr 2024
Response from Anna on 3 Apr 2024
Thank you for choosing to stay with us at The Ridge Hotel! We are delighted to hear you enjoyed our properties and hope you consider visiting us again soon!

8/10 Good

Sara

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I absolutely love this hotel. I have been coming here for the last 20years when it was perviously the intercontinental. Updates are fantastic and the food was great. My only complaint is the temperature of the pool. It is so cold. I know they changed over to salt water pool (which is fine), but they really need to reassess this. I have stayed at many hotels across the US. This is by far the coldest pool I have ever been in. My kids couldn’t tolerate the pool over 20min. When you asked the front desk, they simply note that it is within regulation, but there really is no reason why they cannot increase the temperature slightly. Salt water pools must be over 60 degrees and have no heat limit. Other than this, truly a great stay that is pet friendly.
Stayed 2 nights in Mar 2024
Response from Anna on 2 Apr 2024
Thank you for choosing to stay with us at The Ridge Hotel. We are always looking for ways to improve our properties and we appreciate your feedback. We hope you consider visiting us again soon!

10/10 Excellent

Babette

Liked: Amenities, property conditions & facilities
Great hotel awesome indoor outdoor pool. Friendly service.
Stayed 1 night in Mar 2024
Response from Anna on 2 Apr 2024
Thank you for choosing to stay with us at The Ridge Hotel! We are delighted to hear you enjoyed our properties and hope you consider visiting us again soon!

10/10 Excellent

zivile

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nicest hotel!
Stayed 2 nights in Mar 2024
Response from Jessy D on 1 Apr 2024
Thank you! We are so happy to see that you enjoyed your recent stay at The Ridge!

10/10 Excellent

Tory

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice and updated! Loved
Stayed 1 night in Mar 2024
Response from Anna on 1 Apr 2024
Thank you for choosing to stay with us at The Ridge Hotel! We are delighted to hear you enjoyed our properties and hope you consider visiting us again soon!

10/10 Excellent

Jill

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Anna on 1 Apr 2024
Thank you for choosing to stay with us at The Ridge Hotel! We are delighted to hear you enjoyed our properties and hope you consider visiting us again soon!

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Jessy D on 1 Apr 2024
Thank you! We are so happy to see that you enjoyed your recent stay at The Ridge!

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool and hot tub are amazing and the property is beautiful
Stayed 1 night in Mar 2024
Response from Jessy D on 1 Apr 2024
Thank you for your Kind words! We are so happy to see that you enjoyed your recent stay at The Ridge!

10/10 Excellent

Betsy

Liked: Cleanliness, staff & service, property conditions & facilities
We have been coming here for years and will continue many more times. It is fabulous!
Stayed 1 night in Mar 2024
Response from Jessy D on 1 Apr 2024
Thank you! We are so happy to see that you enjoyed your recent stay at The Ridge!

10/10 Excellent

Dan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place as always!
Stayed 1 night in Mar 2024
Response from Anna on 28 Mar 2024
Thank you for choosing to stay with us at The Ridge Hotel! We are delighted to hear you enjoyed our properties and hope you consider visiting us again soon!

10/10 Excellent

Olivier

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay. Very nice hotel with a lot of offerings (pool, activities in the lobby, etc). Very clean
Stayed 3 nights in Jan 2024
Response from Anna on 28 Mar 2024
Thank you for choosing to stay with us at The Ridge Hotel! We are delighted to hear you enjoyed our properties and hope you consider visiting us again soon!

4/10 Poor

Andy

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Our first stay was good last year. However we were surprise by our second stay. Elevators was not working and the back elevator was very outdated, carpets and walls from the back stairs were dirty, paint was peeling off in our bathroom, the ladies locker room was dirty with the toilet clogged. We had loud young guests that kept opening the back door to smoke cigarettes, and yelling cursing as if someone was arguing. They’re were little kids around. At 1130pm it was loud with people talking and when we informed the front desk, we felt like nothing was done that the noise was continued until 12:30am.
Stayed 1 night in Mar 2024
Response from Anna on 28 Mar 2024
Thank you for choosing to stay with us at The Ridge Hotel. We are always looking for ways to improve our properties and we appreciate your feedback.

10/10 Excellent

Anthony

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall great experience
Stayed 1 night in Mar 2024
Response from Anna on 28 Mar 2024
Thank you for choosing to stay with us at The Ridge Hotel! We are delighted to hear you enjoyed our properties and hope you consider visiting us again soon!

10/10 Excellent

Jadwiga

Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Stayed 2 nights in Mar 2024
Response from Anna on 28 Mar 2024
Thank you for choosing to stay with us at The Ridge Hotel! We are delighted to hear you enjoyed our properties and hope you consider visiting us again soon!

8/10 Good

Sylwia

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean area and friendly staff. Dog friendly and nice patio area. Far from downtown attractions.
Stayed 2 nights in Mar 2024
Response from Ann on 25 Mar 2024
Thank you for choosing to stay with us at The Ridge Hotel! We appreciate your feedback, and hope you consider visiting us again soon!

8/10 Good

Lisa

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Staff was very helpful and friendly. View of Lake Como was beautiful!
Stayed 2 nights in Mar 2024
Response from Anna on 18 Mar 2024
Thank you for choosing The Ridge. We are delighted that you enjoyed your stay!

10/10 Excellent

Eren

Stayed 1 night in Mar 2024
Response from The Ridge Hotel on 8 Apr 2024
Thank you for staying with us at the Ridge Hotel! We hope you can come back and visit us again soon.

10/10 Excellent

Katarina, Rhinelander

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Anna on 19 Mar 2024
Thank you for choosing The Ridge. We are delighted that you enjoyed your stay!