Outdoor pool, open 10:00 AM to 9:00 PM, pool loungers

Reviews of Maxwell Mansion

3.5 out of 5
Maxwell Mansion
304 S Wells St, Lake Geneva, WI

Reviews

9.0

Wonderful

Rating 10 - Excellent. 144 out of 226 reviews" "
Rating 8 - Good. 55 out of 226 reviews" "
Rating 6 - Okay. 9 out of 226 reviews" "
Rating 4 - Poor. 16 out of 226 reviews" "
Rating 2 - Terrible. 2 out of 226 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.2/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Nanette

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The event was nicely done on Saturday. Love the mansion. Drinks were very difficult to get, longs lines, not enough staff or areas to get a drink. There was a very crabby man who seemed to be in charge. He was appropriate and keeping order but could have been much more personable and friendly. He was very rude.
Stayed 1 night in Mar 2024
Response from Hotel Management on 15 Mar 2024
Thank you for your feedback, Nanette. We're thrilled that you enjoyed the event and charm of Maxwell Mansion. We apologize for any inconvenience you experienced with the drink service and the behavior of our staff member. We take your comments seriously and will address these issues to ensure a better experience for our guests in the future. Come back soon!

10/10 Excellent

Frances

Stayed 1 night in Jan 2024
Response from Hotel Management on 9 Feb 2024
Thank you for taking the time to leave us a review, Frances! We are so very happy to hear you had a great time and enjoyed the charm of Maxwell Mansion! It was a pleasure to host your stay; we look forward to seeing you again soon!

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Hotel Management on 5 Jan 2024
Thank you for your review, Joseph! We are happy you had a great experience and enjoyed the charm of Maxwell Mansion! It was a pleasure to host your stay, and we look forward to seeing you again soon!

8/10 Good

Vicki

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Hotel Management on 22 Sept 2023
Vicki, thank you for taking the time to leave us a review! It was a pleasure to host your stay, and we look forward to seeing you again soon at Maxwell!

10/10 Excellent

Maurizio

Stayed 1 night in Aug 2023
Response from Hotel Management on 22 Sept 2023
Thank you for the five-star review, Maurizio! It was a pleasure to host your stay, and we hope you will visit us again soon!

10/10 Excellent

Shane

Travelled with family, Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything you need can be found on the grounds.
Stayed 2 nights in Aug 2023
Response from Hotel Management on 15 Aug 2023
Shane, thank you for taking the time to give us a review! We appreciate the kind words and are happy you enjoyed your stay with us! We look forward to seeing you again soon at Maxwell Mansion!

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Neat place will go back!
Stayed 1 night in Aug 2023
Response from Hotel Management on 15 Aug 2023
Thank you for the five-star review, Pamela! We are so very happy to hear you had a great time and enjoyed the charm of Maxwell Mansion! It was a pleasure to host your stay, and we look forward to seeing you again soon!

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Hotel Management on 8 Aug 2023
Thank you, David, for your review. We are so very happy to hear you had a 10 out of 10 experience and enjoyed the charm of Maxwell Mansion! It was a pleasure to host your stay, and we look forward to seeing you again soon!

8/10 Good

Rita

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Historic
Stayed 2 nights in Jul 2023
Response from Hotel Management on 2 Aug 2023
Thank you for your review, Rita! We are happy to hear you had a great time and enjoyed the charm of the historic Mansion. It was a pleasure to host your stay, and we hope you will visit us again soon!

10/10 Excellent

Pedro, bensenville

Liked: Cleanliness, staff & service, property conditions & facilities
Great property close to shopping
Stayed 1 night in Jul 2023
Response from Hotel Management on 28 Jul 2023
Thank you for taking the time to leave us a review, Pedro! We are happy to hear you enjoyed the charm of Maxwell Mansion, and hope you will visit us again soon!

8/10 Good

Monica

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great stay! Rooms need a little more light though.
Stayed 2 nights in Jul 2023
Response from Hotel Management on 18 Jul 2023
Thank you for your review, Monica! We are happy to hear you enjoyed your stay with us, and appreciate your feedback. Visit us again soon!

6/10 Okay

Stephanie

Travelled with partner
The room itself was not great. Fan did not work, tv offered nothing (pairing to our device did not work), bed was mushy and not comfortable and there was a bad potpourri type odor in the room. In all, I do not feel the price per night was worth it. However, we did enjoy our time in Lake Geneva.
Stayed 2 nights in Jun 2023
Response from Hotel Management on 14 Jul 2023
Thank you for providing us with your valuable feedback and conversation that we had yesterday on your recent stay at Maxwell Mansion.

8/10 Good

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rooms were nice and the service was great. Only down fall nothing available for breakfast. Would suggest fresh pastries or something for the morning. Was disappointed the speak easy wasn’t open on Sunday of a holiday weekend. They said only open Thur-Saturday.
Stayed 2 nights in Jul 2023
Response from Hotel Management on 5 Jul 2023
Linda, we are so happy to hear you had a great time and enjoyed the charm of Maxwell Mansion. We truly appreciate your suggestions, and hope you will visit us again soon!

10/10 Excellent

John

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Maxwell Mansion Visit Lake Geneva
Overall satisfaction. Thank you.
Stayed 1 night in Jun 2023
Response from Hotel Management on 28 Jun 2023
Thank you for leaving us a review, John! We are so very happy to hear you had a great time and enjoyed the charm of Maxwell Mansion! It was a pleasure to host your stay, and we look forward to seeing you again soon!

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent place to stay
Unique and interesting place to stay. Had a lot of character. Atmosphere was fun and different. The room was immaculate and super cute. Would stay here again!!! Great location and the employees were very friendly and helpful!
Stayed 1 night in May 2023
Response from Hotel Management on 16 May 2023
Thank you for the outstanding review! We are so very happy to hear you had a great time and enjoyed the charm of Maxwell Mansion! It was a pleasure to host your stay, and we look forward to seeing you again soon!

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
The people were friendly and the place was clean. The main house and bars were a sight to see. That said, the room was small, the wood furniture had gouges and chunks were missing, the bathroom was tiny, and the shower overflowed. There was no mini fridge, the walls were thin, and the neighbors were loud, drunkenly yelling at 1 am. The bed was creaky and definitely not meant to suit anyone of bigger size. Maybe my expectations weren't realistic, but for the price paid and the rating of the location, we expected our stay to be better than our stay at a normal hotel that's a third of the price.
Stayed 1 night in Apr 2023
Response from Hotel Management on 25 Apr 2023
We apologize that your stay did not live up to expectations. We take pride in providing our guests with wonderful stays and are disappointed our standards were not met for you. Our team would love the opportunity to connect with you to discuss further. Thank you; we hope you will give Maxwell Mansion another chance to make it right.

4/10 Poor

Edwin, Berwyn

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
The price is not worth it; limited amenities
Stayed 1 night in Apr 2023
Response from Hotel Management on 25 Apr 2023
Dear Edwin, we apologize that your stay did not live up to expectations. We take pride in providing our guests with wonderful stays and are disappointed our standards were not met for you. Our team would love the opportunity to connect with you to discuss further. Thank you; we hope you will give Maxwell Mansion another chance to make it right.

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2023
Response from Hotel Management on 25 Apr 2023
Thank you for the five-star review, Anthony! We are happy you enjoyed the charm of Maxwell Mansion and hope that you will stay with us again soon!

10/10 Excellent

Dana

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Staff was wonderful...room great...stairs challenging in front of building...my guest fell.
Stayed 1 night in Sep 2022
Response from Hotel Management on 22 Sept 2022
Dear Dana, thank you for taking the time to leave us a 5-star review! We are happy you had a positive interaction with our staff and enjoyed your room!

10/10 Excellent

Bonnie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2022
Response from Maxwell Mansion on 25 Jul 2022
Thank you so much for leaving us a great review, Bonnie! We're glad you enjoyed the charm of Maxwell Mansion and hope to see you again soon!

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Great stay!
Wonderful and relaxing property! Check in was easy and the front desk worker was super friendly! Great location with everything is walking distance.
Stayed 2 nights in Jul 2022
Response from Maxwell Mansion on 11 Jul 2022
Thank you for taking the time to leave a review about your experience at Maxwell Mansion. We are so happy to hear you enjoyed a relaxing stay. Take care, and we look forward to seeing you again!

10/10 Excellent

Anthony

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great spot that I would recommend to anyone. Loved the apothecary!
Stayed 2 nights in Jun 2022
Response from Maxwell Mansion on 20 Jun 2022
We're so glad you enjoyed your stay, Anthony! The Apothecary is such a fun spot and we're glad you were able to visit!

10/10 Excellent

Alec

Liked: Cleanliness
Stayed 3 nights in May 2022

10/10 Excellent

FRANCISCO

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2022

10/10 Excellent

Stephen

Liked: Staff & service, amenities, property conditions & facilities
This is a very special place, a unique and beautiful experience.
Stayed 1 night in Mar 2022
Response from Maxwell Mansion on 29 Mar 2022
We agree, Stephen, it is unique! That's one of the things we love about it too. Thank you so much for taking the time to leave a review so others can find us!

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First Timers
First time staying at the property. We loved the room and everything about the resort. Meghan the bartender was great and personable - she knew her stuff. Check in was perfect. Cant wait to stay in the summertime and enjoy more of the outdoor amenities.
Stayed 1 night in Mar 2022
Response from Maxwell Mansion on 29 Mar 2022
Meghan crafts such a great cocktail, doesn't she? We're so glad you enjoyed your stay, David, and look forward to having you again.

10/10 Excellent

nicholas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022
Response from Maxwell Manor on 14 Feb 2022
Nicholas - Thank you so much for the great review! We love seeing our guests had a great time and hope to see you again soon!

4/10 Poor

Elizabeth

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Seeing the first floor of the historic mansion was nice.
Stayed 2 nights in Nov 2021
Response from Maxwell Mansion Hotel on 6 Dec 2021
Thank you for visiting us at Maxwell Mansion! Customer satisfaction is our top priority. If this was in fact meant to be a two out of five review, we would love your feedback to ensure we are doing our very best to give all guests a wonderful experience with us. Feel free to give us a call and ask for the owner, Luke. Thank you, and take care!

8/10 Good

Julio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was very clean, comfortable, and convenient. The bartenders at the speakeasy deserve a shout out as they where top tier professionals. We had a nice time and are glad we chose the Maxwell Mansion. You will remember your stay.
Stayed 1 night in Oct 2021
Response from Maxwell Mansion Hotel on 27 Oct 2021
We're happy to hear you had an all-around memorable experience with us here at Maxwell Mansion! Thank you for visiting. We'll see you next time!

10/10 Excellent

Annie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property. Such a perfect getaway.
Stayed 1 night in Sep 2021
Response from Maxwell Mansion Hotel on 27 Oct 2021
Thank you for your review! We are elated to hear that you were able to enjoy the charm of our historic property for a perfect getaway. On behalf of our entire team here at Maxwell Mansion, we hope to welcome you again soon!

8/10 Good

Ellen

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The young lady that checked us in went out of her way to help me find pick-up service. It was not possible the first day, but she came back to us the following day offering her service in the company golf cart. We enjoyed the leisure very much with the smaller crowds on Monday (Labor Day).
Stayed 2 nights in Sep 2021
Response from Maxwell Mansion Hotel on 27 Oct 2021
Thank you for staying at Maxwell Mansion! We appreciate your review and are happy that our team was able to help you. It was a pleasure to host your stay. See you next time!

10/10 Excellent

Nathan

Stayed 1 night in Sep 2021
Response from Maxwell Mansion Hotel on 27 Oct 2021
Thank you for the stellar review! We hope to see you again soon!

10/10 Excellent

Autumn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Historic feeling.
Stayed 2 nights in Aug 2021
Response from Maxwell Mansion Hotel on 27 Oct 2021
It's a pleasure to hear you had such a positive experience at our historic Maxwell Mansion. Take care, and see you on your next visit!

10/10 Excellent

Jeanne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
For the amount of money the room cost we were dissatisfied with not having a refrigerator in the room. What if I needed to cool medicine or buy chocolate or fudge or anything that would melt.
Stayed 3 nights in Aug 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff
Stayed 3 nights in Aug 2021
Response from Maxwell Mansion Hotel on 27 Oct 2021
Thank you! We are so thankful to have such a great team that truly cares for each and every guest at Maxwell Mansion. Hope to see you again soon!

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is absolutely unique and beautiful. Nice swimming pool. Conveniently located. Person who was checking us in was extremely helpful and welcoming.
Stayed 2 nights in Aug 2021
Response from Maxwell Mansion Hotel on 27 Oct 2021
We want only the very best for our guests at Maxwell Mansion, and we are so happy to hear you had such a delightful stay with us. Thank you for your review. See you next time!

10/10 Excellent

nicholas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021
Response from Maxwell Mansion Hotel on 27 Oct 2021
Thank you for staying with us at Maxwell Mansion. We appreciate your review!

10/10 Excellent

Verified traveller

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful grounds!
Stayed 1 night in Jul 2021
Response from Luke on 4 Aug 2021
Thank you for your review! We love caring for our grounds and look forward to your next visit!

10/10 Excellent

Julius

Stayed 1 night in Jul 2021

10/10 Excellent

Colleen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Date night
Fun location for a date night away.
Stayed 1 night in Jul 2021
Response from Luke on 20 Jul 2021
Thank you, Colleen, for your review! We cannot wait to see you again soon at Maxwell!

10/10 Excellent

Scott

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021
Response from Luke on 20 Jul 2021
Thank you, Scott, for your review! We hope to welcome you again soon to Maxwell Mansion.

10/10 Excellent

Steve

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021

8/10 Good

LENA

Stayed 1 night in Jun 2021
Response from Luke on 20 Jul 2021
Thank you, Lena, for your review! Our team loves to interact with our guests and help make their stay a positive experience. We are also striving for a 10 and would love to speak with you directly to understand what we can do to make that difference. We look forward to connecting and cannot wait to host you again at Maxwell.

8/10 Good

LENA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
amazingly friendly service
Stayed 1 night in Jun 2021
Response from Luke on 20 Jul 2021
Thank you, Lena, for your review! Our team loves to interact with our guests and help make their stay a positive experience. We are also striving for a 10 and would love to speak with you directly to understand what we can do to make that difference. We look forward to connecting and cannot wait to host you again at Maxwell.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Live music and speakeasy bar
Stayed 2 nights in Jul 2021
Response from The Team & Maxwell on 20 Jul 2021
Thank you for your review! We love the fun everyone has with our live entertainment and fond memories created in the Speakeasy. We cannot wait to see you at Maxwell again soon!

4/10 Poor

Verified traveller

Travelled with pets, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
No parking spot when we arrived at check in. Garbage can outside of the room. Mansion was old and outdated. No restaurant. Bar did not open until 8 pm. No alcohol policy on outside grounds. Grounds smaller than 3 acres. Run down apartment complex across the street.
Stayed 1 night in Jul 2021
Response from Luke on 20 Jul 2021
We are sorry to hear of your concerns while staying with us. As owners of Maxwell, we would love to speak with you directly regarding your concerns. We take great pride in maintaining our facility and grounds. The Mansion was built in 1856 and has maintained the charm of a historic building and is well kept and clean. Our grounds are 1.5 acres located only 2 blocks from Geneva Lake. We have trash cans in whiskey barrels throughout the property to discourage littering. While we do not have a restaurant on the property, we plan to add light food service later this year. Some weekends, we have private events that may alter hours like our bars, but as new owners we are beginning to move away from this practice for new event bookings. If this does occur, notify all guests if we can by email to inform them of modified hours or services. We hope you will reach out to us with your concerns and stay with us again soon.

8/10 Good

Verified traveller

Stayed 1 night in Jun 2021
Response from The Team & Maxwell on 20 Jul 2021
Thank you for your review! Our team is always striving for a perfect 5 out of 5. We would love to see you again at Maxwell and to connect with you on your feedback on what it would take to earn a 5. Thank you again and see you soon!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2021
Response from The Team & Maxwell on 20 Jul 2021
Thank you for your review! We look forward to seeing you at Maxwell again soon!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was in a quiet location away from the hustle and bustle of downtown.
Stayed 2 nights in Jun 2021
Response from The Team & Maxwell on 20 Jul 2021
Thank you for your review! Our location is only 2 blocks from Geneva Lake and easily affords all the enjoyment of downtown Lake Geneva without having to be staying in the middle of it. We look forward to your next stay at Maxwell!

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay, especially if you want to get away from the cliché style hotels.
Stayed 1 night in Jun 2021
Response from Luke on 20 Jul 2021
Thank you, David, for your review! As new owners, we fell in love with Maxwell because of the unique charm and style of the property. We are not a box hotel and with our location, history, and unique design, it makes a perfect getaway. We cannot wait to have you stay with us again soon!