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Reviews of Sunrise Inn

2 out of 5
Sunrise Inn
5390 Highway 90 E, Lake Charles, LA

Reviews

5.4
Rating 10 - Excellent. 8 out of 75 reviews" "
Rating 8 - Good. 15 out of 75 reviews" "
Rating 6 - Okay. 15 out of 75 reviews" "
Rating 4 - Poor. 14 out of 75 reviews" "
Rating 2 - Terrible. 23 out of 75 reviews" "

5.2/10

Cleanliness

5.8/10

Staff & service

8.0/10

Amenities

5.0/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

8/10 Good

Ana

Stayed 2 nights in Jan 2024

8/10 Good

Ana

Stayed 3 nights in Jan 2024

10/10 Excellent

Tommy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff
Great service
Stayed 1 night in Feb 2023

10/10 Excellent

Tommy

Liked: Property conditions & facilities
Good service
Great
Stayed 1 night in Feb 2023

2/10 Terrible

Lemeka

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was no concern showed by staff about condition of room
Stayed 1 night in Oct 2022

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, room comfort
Birthday getaway
A/C worked great! Front office staff was very pleasant. Pricing was very reasonable, so I guess you get what you pay for. Room reeked of smoke, I do realize it was a smoking room. We got this room because it was on the ground floor. But it needed deodorizer or to be aired out. Comforter and sheets had cigarette holes in them.
Stayed 1 night in Jul 2022

2/10 Terrible

Angela

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible stay
It was mold in my room and the stay was not comfortable
Stayed 1 night in Jun 2022

10/10 Excellent

Gaynell

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022

4/10 Poor

Ray

Stayed 3 nights in Nov 2021

10/10 Excellent

Nelson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021

2/10 Terrible

Anjanie

Stayed 3 nights in Oct 2021

4/10 Poor

Jevante

Travelled with group
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
It could have been better
Stayed 2 nights in Sep 2021

2/10 Terrible

Yvonne

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was disrespectful and rude
Stayed 2 nights in Aug 2021

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021

2/10 Terrible

Stephanie

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible
Horrible. Cockroaches, bed bugs and nasty environment. Mold everywhere. There were holes in the walls and not in a clean or nice neighbor hood. I was walking out of the office when someone tried to tell me to get into their car. Drugs are a huge problem with this facility. I would never in my life stay at this place again. I honestly was happy when I woke up and the relief was because I wasn’t murdered!
Stayed 1 night in Aug 2021
Response from Sun Rise Inn on 15 Sept 2021
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Scared for my life
I actually didnt stay here. I pulled up and saw that the place was an absolute crap hole. Several people in the parking area that looked like they didnt have anything to do until i left my car. Then they would go ahead and take it or at least my tools in it.
Stayed 1 night in Aug 2021
Response from Sun Rise Inn on 15 Sept 2021
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

4/10 Poor

Robert L.

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Not pleased with facilities
I needed 2 beds minimum. Didn’t get it...only one bed. Very awkward and uncomfortable
Stayed 1 night in Aug 2021
Response from Sun Rise Inn on 10 Aug 2021
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

6/10 Okay

JOSE

Business traveller
Stayed 3 nights in Jul 2021
Response from Sun Rise Inn on 10 Aug 2021
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Benito

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021

4/10 Poor

alejandro

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Roaches in the room ,tub is not clean
Stayed 1 night in Jun 2021
Response from Sun Rise Inn on 15 Sept 2021
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

6/10 Okay

Albert

Business traveller
Liked: Room comfort
This place is alright.
Stayed 1 night in May 2021

6/10 Okay

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
I didn't like the area the staff gave me an attitude before for miscommunication whit other staff about the rooms, other than that the rooms are clean beds are comfortable you get what you pay for. I just probably never chose this place again.
Stayed 1 night in May 2021
Response from Sun Rise Inn on 15 Sept 2021
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

2/10 Terrible

Ricky

Stayed 1 night in May 2020
Response from Sun Rise Inn on 15 Sept 2021
Thanks for staying with us. We appreciate your feedback!

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
This was by far the worst motel I have encountered since I started traveling for work. I ended up moving to a different motel even tho I didnt get my money back. There were roaches on the walls, in the shower, on the floor and those were the ones I saw so I can only imagine. Some were dead and alot were not. I would never recomend this place to anyone.
Stayed 3 nights in Feb 2020

8/10 Good

Verified traveller

Stayed 1 night in Oct 2019

2/10 Terrible

Anthony

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Roach infested hotels.com refused refund.
Just wanted to sleep for a few hours. Didn't have the room that we had reserved even though the place seemed pretty deserted. Were told to only use one double bed since they didn't honor reservation for king. Room was infested with small roaches. Giant dead ones on the floor when we got in rm. Assorted dead ones in bthrn light fixture. Then we noticed the small live ones. Both of us saw different roaches within a few minutes. After maybe 10 mins in the room we decided to leave cuz we were grossed out about roaches crawling on us as we slept in both beds. Time can be verified with key card. Hotels.com refused a refund for the 10 mins we spent at the roach infested motel cuz they said motel mgmt said we had "used" the room. Idk if hotels.com thinks we were lying or what, but 30% credit on a disgusting room I spent ten mins in, is not acceptable. The motel doesn't show up on my bank statement. It's hotels.com. I'm certain that a refund could have been issued regardless of what motel said. Probably just check out other options once I get my next free room. Only need one more night. I will make sure I'm familiar with the property so I don't have to take the chance of paying for a room I don't stay in. Unbelievable. Also some bars very close by. Had to be very careful not to run over any drunks on the road. These bars didn't have parking so cars and drunks were all along the side of the road. Do not recommend. If not for the roaches, would've been a halfway decent place.
Stayed 1 night in Jul 2019

8/10 Good

Jimmy

Liked: Staff & service
Great stay for a old motel needs to be updated
Stayed 4 nights in Jul 2019
Response from Sun Rise Inn on 14 Jul 2019
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Horace

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good improvements.
Big improvement, very well suited for the area. They will get better at it thou. Staff treats you real good.
Stayed 1 night in May 2019
Response from Sun Rise Inn on 14 Jul 2019
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love Sunrise inn
We loved it and it was great no noised I would love to stay again I will spread the word about this in ready they were real nice
Stayed 1 night in Apr 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service
looked like mildew on the ceiling. it was peeling and failing from the ceiling onto the bed and floor. water was dripping/leaking from the ceiling onto our heads. commode leaking onto the floor. i had to clean the room/room not clean enough.
Stayed 1 night in Oct 2018
Response from Vinod Patel on 28 Oct 2018
We’re sorry you were unhappy - we’ll work hard to fix the issue you experienced.

2/10 Terrible

LaTasha

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
HORRIBLE and the manager was nonchalant and rude when she asked about the stay and was told the truth. The pictures are of one of the rooms and the clerk said that most of there rooms look like that. And this was directly over the bed.
Stayed 1 night in Oct 2018
Response from Vinod Patel on 28 Oct 2018
We’re sorry you were unhappy - we’ll work hard to fix the issue you experienced.

6/10 Okay

Jo, Brisbane, Australia

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Had the usual amenities for that grade of motel but is very tired and rundown. Had to unplug the fridge to plug in the microwave, and there were no other reachable plugs to use to charge devices etc. Only one of the two washing machines was working. Reception staff person was nice.
Stayed 1 night in Jun 2018
Response from vinod patel on 27 Jun 2018
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Tammy

Liked: Cleanliness, staff & service, room comfort
Decent Stay
It was comfortable clean , the appliances and comforter are outdated and a little rusted, bed was a lil squeaky . It was quiet when we were there . It's good for an overnight stay.
Stayed 1 night in Jun 2018
Response from vinod patel on 27 Jun 2018
Thanks for staying with us. We appreciate your feedback!

8/10 Good

J.Saw

Eh...
It felt kind of like solitary confinement. Lighting was very low. Restroom lights/vent and sink area on same circuit. Kind of annoying.
Stayed 5 nights in Apr 2018

6/10 Okay

Belinda

Liked: Staff & service, room comfort
Disliked: Cleanliness
Pest control issue
Our stay wasn't as pleasant as the last visit. There was a pest (roaches) control issue.
Stayed 1 night in Jun 2017

2/10 Terrible

Alena, US

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will pay a few extra dollars next time to atleast stay somewhere a little more comfortable, the lady at the front desk made me feel like I wasn't welcomed, poor customer service, horrible rooms, no breakfast

6/10 Okay

Edith, Berea

Liked: Cleanliness, staff & service, room comfort
Ok..good for couples
Tubs need saftey non slip strips..ans shelves

2/10 Terrible

Dennis

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Did not stay there. Was told that there were no rooms, even though I had a confirmed reservation.

6/10 Okay

Rhema

Disliked: Room comfort

2/10 Terrible

Nicholas C., Columbus, Ohio.

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The place was sort of shabby, seen its better days but the desk clerks were friendly and directed me to a great Cajun Restaurant about 3 1/2 miles away.

8/10 Good

Good spot, Bangor ME

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It's a nice little place.
Was thinking it would be worst based on the stars. It's a older motel that is a little ways from food and drinks. If you have your own it's good.

4/10 Poor

Judy, little rock AR

Disliked: Cleanliness, property conditions & facilities
the shower head did not work

6/10 Okay

Verified traveller

When I arrived for my stay, it was two men fighting and using bad language. They must have had some type of disappointments, they then started picking on me and my child as we were looking for our room #.I only stayed cause I had drove from Houston to Lake Charles. we were afraid to come out side all night.

2/10 Terrible

Kimberly, Texas

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Drug Hotel
Well never stay at hotel again to many drug activities...Way to scary hotel to stay would like a full refund...

2/10 Terrible

a shame

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bed bugs
Room had bed bugs I took pictures of bed bugs and the manager/owner said they didn't have them even with pictures.
Bed bugs
actual review
Bed bug bites

8/10 Good

mary, killeeen,tx

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
NO COMPLAINTS
WELL WORTH THE MONEY

6/10 Okay

Jay, Houston, TX

Disliked: Property conditions & facilities, room comfort
Overall good stay. No issues.
Although this place is dumpy the room was clean (no trash, no bugs, no smell). The AC worked fine but it's a window unit and can be loud if you are a sensitive sleeper this might be a problem for you. People are walking around all the time but we were not approached or bothered. I recommend to take your own shampoo/conditioner and a towel. The ones there are tiny!! If you are looking for an affordable place to crash after a long day or night of gambling then this place is just fine.

2/10 Terrible

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Very,very outdated, poor condition.
Drapes, bedspread, shower curtain had holes. Towel rods missing. Refrigerator, microwave rusted. Floor in good condition, but Sandy. Insufficient number of electrical outlets in room. Bath and vanity lights were on same switch, if you went to bathroom at night, you'd wake up everyone in the room. The information needs updated ;there is no pool. The family who runs the hotel were wonderful.

2/10 Terrible

Gary

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Walked in saw a roach on the nightstand and one in the tub. I turned around and left.

8/10 Good

Jan, Texas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly and quiet
The room was very comfortable. The inn is an older facility and does show some minor signs of age. These are mostly cosmetic such as the paint. The staff was very friendly and were able to address any questions that we had.