Standard Room, 2 Queen Beds, Non Smoking, Microwave | In-room safe, blackout curtains, iron/ironing board
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Reviews of Best Western Plus Prien Lake Hotel & Suites - Lake Charles

2.5 out of 5
Best Western Plus Prien Lake Hotel & Suites - Lake Charles
1245 E Prien Lake Road, Lake Charles, LA

Reviews

8.8

Excellent

Rating 10 - Excellent. 559 out of 934 reviews" "
Rating 8 - Good. 226 out of 934 reviews" "
Rating 6 - Okay. 72 out of 934 reviews" "
Rating 4 - Poor. 34 out of 934 reviews" "
Rating 2 - Terrible. 43 out of 934 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Salvador

Travelled with family
Nice
Stayed 1 night in May 2024
Response from Management on 10 May 2024
Thanks for your awesome review score. We greatly appreciate your business and hope to see you again.

10/10 Excellent

Azizi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No complaints
Stayed 1 night in Jan 2024
Response from Management on 4 May 2024
Thanks for your great review score.

8/10 Good

Anita

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed one night. Very clean room. Staff was cordial and attentive. Shower head needed updating and shampoo provided could be better but nothing that would keep me from staying there again.
Stayed 1 night in Apr 2024
Response from Management on 30 Apr 2024
Thanks for your review, we appreciate your business. Thanks

6/10 Okay

Kendra

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, property conditions & facilities
It was a nice hotel, not quite what I was expecting from a best western plus. Room was nice and spacious. I wasn’t a fan of the bed. It needs to be posted that the indoor pool is not heated. So if you are looking to swim the pool is freezing! Breakfast was good with lots of options.
Stayed 1 night in Apr 2024
Response from Management on 17 Apr 2024
Thanks for your feedback. We appreciate your time and business.

10/10 Excellent

Caryn

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay was great but we left for breakfast came back and their was still 30 min before checkout and the lady that was collecting the sheets and making the bed was in their already claming she was given the go ahead it was uncomfortable because we left our valuables out because we were packed and ready to leave soon but imagine if we would have hotten their and our things gone other then that all was great we enjoyed the stay
Stayed 2 nights in Apr 2024
Response from Management on 17 Apr 2024
Sorry with the confusion with housekeeping. We apologize. We retained the housekeeper so it wont happen again. Thanks for your feedback. We appreciate your time and business. Hope to see you again.

6/10 Okay

Kadesha

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Management on 9 Apr 2024
Thanks for your feedback. We appreciate your time and business.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Management on 8 Apr 2024
I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Please give us a call at the hotel and we will make it right for you.

10/10 Excellent

LaQuienton, Breaux Bridge

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean would stay here again!
Stayed 2 nights in Mar 2024
Response from Management on 8 Apr 2024
Dear LaQuienton, thank you for choosing Best Western Plus Lake Charles and for the excellent rating. We are thrilled to know we exceeded your expectations and that you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon.

10/10 Excellent

Pam

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is nice and clean. The area is still recovering from the last hurricane, so the views are strained.
Stayed 2 nights in Mar 2024
Response from Management on 8 Apr 2024
Thanks for your great feedback. We appreciate your time and business. Hope to see you again.

10/10 Excellent

Sheila

Travelled with family
Liked: Amenities
Great clean place to stay.
Stayed 2 nights in Mar 2024
Response from Management on 8 Apr 2024
Thanks for your great feedback. We appreciate your time and business. Hope to see you again.

4/10 Poor

Ted

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Indoor pool was not heated so the kids couldn’t use it which was the only reason we booked this hotel…
Stayed 3 nights in Mar 2024
Response from Management on 8 Apr 2024
I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Please give us a call at the hotel and we will make it right for you.

6/10 Okay

Jon

Stayed 1 night in Mar 2024
Response from Management on 13 Mar 2024
Thanks for your feedback. We appreciate your time and business

2/10 Terrible

Ronnie

Disliked: Cleanliness, property conditions & facilities
Live cockroach in my bed - totally disgusting
Stayed 1 night in Mar 2024
Response from Management on 13 Mar 2024
Sorry for the negative experience. Please call the hotel to speak with management so we can get some details and we will surely make it right for you.

10/10 Excellent

Hardy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a wonderful place to stay. I enjoyed it.
Stayed 1 night in Feb 2024
Response from Management on 9 Apr 2024
Thanks for your great feedback. We appreciate your time and business. Hope to see you again.

10/10 Excellent

Nancy

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean
Stayed 1 night in Feb 2024
Response from Management on 9 Apr 2024
Thanks for your great feedback. We appreciate your time and business. Hope to see you again.

10/10 Excellent

Dianne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyed the stay
We have stayed at this hotel before. The property is clean and well managed. Will stay again if we have a stay in this area
Stayed 1 night in Feb 2024
Response from Management on 20 Feb 2024
Hi Dianne,We are thrilled to receive such positive feedback! Thank you for your kind words and for taking the time to share your experience. Your satisfaction is our ultimate goal, and we can't wait to welcome you back for another fantastic stay in the future.

2/10 Terrible

Ms.D

Stayed 1 night in Feb 2024
Response from Management on 8 Apr 2024
Sorry for the negative experience. Please call the hotel to speak with management so we can get some details and we will make it right for you.

10/10 Excellent

Michael

Stayed 1 night in Feb 2024
Response from Management on 9 Apr 2024
Thanks for your feedback. We appreciate your time and business

6/10 Okay

David

Stayed 2 nights in Feb 2024
Response from Management on 8 Apr 2024
Thanks for your feedback. We appreciate your time and business

6/10 Okay

Heather

Travelled with family and small children
Liked: Staff & service
Disliked: Amenities
The property itself was nice however the hotel is dim. The lighting was not bright at all and the hotel had this smell. Cannot pinpoint what it was but gave my entire family a headache. We booked here for the indoor pool due to weather was supposed to be bad this weekend however the pool is not heated and was colder inside the pool area than outside. That really upset me. Great breakfast and the staff that was over it was ontop of keeping things stocked.
Stayed 1 night in Feb 2024
Response from Management on 8 Apr 2024
I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Please give us a call at the hotel and we will make it right for you.

10/10 Excellent

Cirila Roxanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Management on 8 Apr 2024
Thanks for your great feedback. We appreciate your time and business. Hope to see you again.

10/10 Excellent

Trista

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Management on 2 Feb 2024
Thanks for your great feedback. We appreciate your time and business. Hope to see you again.

10/10 Excellent

Brooke

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Management on 2 Feb 2024
Thanks for your great feedback. We appreciate your time and business. Hope to see you again.

10/10 Excellent

Carmen

Response from Management on 2 Feb 2024
Thanks for your great feedback. We appreciate your time and business. Hope to see you again.

10/10 Excellent

Shepherd

Stayed 2 nights in Jan 2024
Response from Management on 2 Feb 2024
Thanks for your great feedback. We appreciate your time and business. Hope to see you again.

10/10 Excellent

Bennie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean
Very clean and this hotel is in a nice area.
Stayed 1 night in Jan 2024
Response from Management on 2 Feb 2024
Thanks for your great feedback. We appreciate your time and business. Hope to see you again.

8/10 Good

Monica

Business traveller
Clean
Stayed 1 night in Dec 2023
Response from Management on 17 Jan 2024
Thanks for your positive 4 out of 5 review score. We appreciate your time and business. Hope to see you again.

10/10 Excellent

Jesse

Liked: Property conditions & facilities
Stayed 1 night in Dec 2023
Response from Management on 8 Apr 2024
Thanks for your great feedback. We appreciate your time and business. Hope to see you again.

2/10 Terrible

arumugam

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
never staying there anymore
Stayed 2 nights in Dec 2023
Response from Management on 2 Feb 2024
I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Please give us a call at the hotel and we will make it right for you.

10/10 Excellent

Anita

Stayed 1 night in Dec 2023
Response from Management on 17 Jan 2024
Dear Anita, We appreciate you taking the time to leave your outstanding rating regarding your recent visit to Best Western Plus. It is a pleasure to know you enjoyed all that we have to offer, and we look forward to having a chance to serve you again in the future.

10/10 Excellent

Shelly and Johnny

Stayed 1 night in Dec 2023
Response from Management on 17 Jan 2024
Thanks for your great review.We appreciate your business.

10/10 Excellent

Leigh

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Hotel
Our stay was excellent, The only issue we had was there were kids running up and down the halls at midnight, yelling, laughing, and slamming doors. They woke us up several times. Very disrespectful and rude.
Stayed 3 nights in Dec 2023
Response from Management on 17 Jan 2024
Thanks for your 10 out of 10 review score.WE apologize for the inconvenience. We appreciate your business and time.

10/10 Excellent

Eliezer m

Response from Management on 8 Apr 2024
Thanks for your great feedback. We appreciate your time and business. Hope to see you again.

10/10 Excellent

Kylie

Travelled with family
Liked: Property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Management on 9 Dec 2023
Thanks for your 10 out of 10 review score. We appreciate your business and time.

10/10 Excellent

Ewineya

Stayed 1 night in Sep 2023
Response from Management on 28 Nov 2023
Thanks for your great review.We appreciate your business.

10/10 Excellent

shavesha, Lake Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Management on 23 Nov 2023
Thanks for your great review. We appreciate your time & business.Hope to see you again.

10/10 Excellent

Beatriz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Management on 23 Nov 2023
Thanks for your great review. We appreciate your time & business.Hope to see you again.

10/10 Excellent

Pamela

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Management on 17 Nov 2023
Thanks for your great review. We appreciate your time and business. Hope to see you again.

10/10 Excellent

CHERYL, Trophy Club

Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The room was really big and very clean. The staff were friendly.
Stayed 1 night in Nov 2023
Response from Management on 17 Nov 2023
Thanks for your great review. We appreciate your time and business. Hope to see you again.

10/10 Excellent

Alfred

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Management on 15 Nov 2023
Thanks for your great review. Hope to see you again.

10/10 Excellent

Nicole

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great. The hotel was nice & very well kept. They even allowed us to check in a little early.
Stayed 1 night in Nov 2023
Response from Management on 15 Nov 2023
Thanks for your great review. Hope to see you again.

8/10 Good

Paul, North Bay Village

Liked: Staff & service
We had a plumbing issue that required a room change. The breakfast also did not change throughout the stay. And it is tough to walk around the hotel because there are no sidewalks.
Stayed 6 nights in Oct 2023
Response from Management on 11 Nov 2023
Thanks for your feedback. WE apologize for the inconvenience. We appreciate your time and business.

10/10 Excellent

Mary C

Liked: Cleanliness, staff & service, property conditions & facilities
It was quiet and the staff was friendly and competent.
Stayed 2 nights in Nov 2023
Response from Management on 11 Nov 2023
Thanks for your great feedback. Hope to see you again.

10/10 Excellent

Belia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Management on 4 Nov 2023
Thanks for your great review. We appreciate your business and hope to see you again.

10/10 Excellent

Maureen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Management on 4 Nov 2023
Thanks for your great review. We appreciate your business and hope to see you again.

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed our stay and look forward to returning when in Lake Charles.
Stayed 2 nights in Oct 2023
Response from Management on 4 Nov 2023
Thanks for your great review. We appreciate your business and hope to see you again.

4/10 Poor

Zachary

Stayed 1 night in Oct 2023
Response from Management on 4 Nov 2023
Sorry that we didn't exceeded your expectation. Please give us a call and we will make it right for you.

8/10 Good

Juan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not Terrible
Check in went smoothly. The room especially the bathroom could have used a good deep cleaning. The shower needed to be bleached since it was black at the edges and corners. Not sure if they ever scrubbed the glass in the shower. You can see the spots pretty clearly.I think it needed a good scrub and spray of window cleaner. Towels were clean though kind of a cheap quality. It's something that would be issued to you during basic military training. It wasn't bad but it could be better. For the price you pay I would stay again just not expect too much.
Stayed 2 nights in Oct 2023
Response from Management on 9 Oct 2023
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

10/10 Excellent

Nakia

Stayed 1 night in Sep 2023
Response from Management on 9 Oct 2023
Thanks for your great Review. We appreciate your time and business. Hope to see you again.

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
The cleanliness was exceptional. The manager was so congenial and helpful. It was so convenient to everything we wished to see and do. Great breakfast. Would highly recommend this hotel.
Stayed 2 nights in Sep 2023
Response from Management on 9 Oct 2023
Thanks for your great 5 out 5 Review. We appreciate your time and business. Hope to see you again.