Lake Bacalar

I had a fantastic time at the establishment. It is probably about my sixth time staying there and this time I upgraded to platinum it came with a swim up room a private butler transportation to wherever you need it 24 hour room service laundry services as well as a bottle of wine, fresh fruit, and chocolate. I will say that my butt, MANUEL was amazing. He went above and beyond to make sure I was OK the afternoon butler Omar was a little bit lazy and very hard to locate at times. This hotel is phenomenal and I am so grateful to have stayed here one more time .

The resort was nice. The rooms were not updated and the pool really needs to be retiled. It’s not accesible for people with disabilities or older people as there are tons of steps and stairs that aren’t too noticeable sometimes and they have very slippery types of flooring. They aren’t very welcoming upon reception, but other staff are really nice. Time share people are setup right in front of elevators so they can stalk you every time you go to your room. The resort also needs more and bigger elevators. However, the food at the restaurants are amazing! We ate dinner at Cocoa twice! You use the app to make dinner reservations, but many restaurants are also open for breakfast and lunch and you don’t need a reservation then. I love how you have many options because of the attached sister hotel next door. The shows at night were wonderful as well. The Mexico show was beautiful as well as the Afro acrobats and fire show. Being that it’s sargassum season, it was nice to have that clean beach area that was shallow with minimum waves. The resort is also next to the Xcaret Ferry so we were able to walk there and catch the ferry to spend a day in Isla Mujeres and then walk back. There is pharmacy, a store, and a taco place right across which was handy. The public transportation bus stop is nearby as well which helped us visit other beaches in Cancun one day as well. The resort also has a great coffee shop includedIt was a great resort catering to families. Not a crazy party resort.

The staff, no matter what area of the hotel was AWESOME! Very friendly and the best service that you can get. HIGHLY RECOMMENDED!