Outdoor pool

Reviews of Courtyard by Marriott Oahu North Shore

3.5 out of 5
Courtyard by Marriott Oahu North Shore
55-400 Kamehameha Highway, Laie, HI

Reviews

8.8

Excellent

Rating 10 - Excellent. 597 out of 1003 reviews" "
Rating 8 - Good. 265 out of 1003 reviews" "
Rating 6 - Okay. 89 out of 1003 reviews" "
Rating 4 - Poor. 38 out of 1003 reviews" "
Rating 2 - Terrible. 14 out of 1003 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

6/10 Okay

Joseph

Travelled with family
Liked: Cleanliness, staff & service, amenities
Pickle ball courts were being constructed 15 feet from the swimming pool using the noisiest equipment know to man. Dozers, jack hammers etc. This went on ceaselessly during the day. Otherwise the place was fine. Keep in mind this is a dry town. No liquor allowed.
Stayed 4 nights in May 2024
Response from Guest Service on 26 May 2024
Dear Joseph, Thank you for sharing your feedback with us. We apologize for the inconvenience caused by the construction noise near the swimming pool. We understand how disruptive this can be to your experience, and we will address this issue with the appropriate team to ensure future guests are not similarly inconvenienced. We appreciate your understanding and hope to have the opportunity to welcome you back for a more peaceful stay in the future.Leilani - Guest Service

6/10 Okay

Nikki

Travelled with family
Liked: Cleanliness, staff & service, amenities
Staff was great. There was construction (I wasn’t aware when I booked), so it was noisy and there was a construction worker outside of our window every day. It was further away from the Haleiwa than I had thought and the beach across the street has jellyfish in the water on windy days, so we had to drive north to go to the beach. My daughter was stung…. It was not a horrible property, but not worth the money. The Mormon church owns the area, so no alcohol etc… I wouldn’t stay there again.
Stayed 3 nights in May 2024
Response from Guest Service on 25 May 2024
Aloha Nikki, We appreciate you taking the time to provide feedback regarding your recent stay. Our team strives to provide exceptional service and accommodations to every guest, and we regret any inconvenience caused by the construction noise. Additionally, we understand the importance of transparency regarding our amenities and surrounding areas and will work to enhance this aspect of our guests' experience moving forward. We value your feedback as it allows us to identify areas for improvement. Should your travels bring you back to the area, we hope to welcome you back and provide you with the seamless visit you deserve.Leilani - Guest Service

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Couldn't have been more wonderful!
Stayed 5 nights in May 2024
Response from Guest Service on 25 May 2024
Aloha Michael, Thank you for your outstanding review! We are committed to providing each guest with a memorable visit, so we are thrilled that we exceeded your expectations. We appreciate you choosing us and look forward to hosting many more of your future visits at Courtyard Oahu North Shore.Leilani - Guest Service

6/10 Okay

Heather

Travelled with family
Liked: Cleanliness, staff & service
Would recommend doing research on area before booking. Nothing is open on Sundays or Wednesday for religious reasons! Which is inconvenient as a traveler! Hotel was average & elevator needed maintained last day we were there. The staff is AMAZING & was best thing about our stay.
Stayed 4 nights in May 2024
Response from Guest Service on 22 May 2024
Aloha Heather, Thank you for sharing your experience with us. We greatly appreciate your kind words about our staff and are pleased to read they were the highlight of your stay. We do apologize for any inconvenience caused by the local closures on Sundays and Wednesdays, and we appreciate your understanding. Your feedback regarding the elevator is duly noted, and we will address this matter with our maintenance team to improve our guest experience moving forward. We hope you will consider staying with us again in the future, allowing us the opportunity to provide a more seamless experience.Leilani - Guest Service

10/10 Excellent

William, Kapolei

Liked: Cleanliness, staff & service, property conditions & facilities
Great pool!
Stayed 1 night in May 2024

10/10 Excellent

Anja

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel. Access to a very nice beach. Clean and renovated rooms.
Stayed 4 nights in May 2024

8/10 Good

ANGELA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked the peaceful location. Loved that the beach was so close. Room was clean & the staff was friendly. We were on the ground floor so it was a little noisy above. Also, thought the food was a little pricey. All in all, I would recommend this hotel.
Stayed 3 nights in May 2024
Response from Guest Service on 17 May 2024
Aloha ANGELA, It is delightful to know our prime location near the beach and other attractions perfectly suited to your plans. We're delighted to hear you appreciated our well-kept hotel. Our housekeeping team works diligently to ensure everything is spotless. We understand that pricing can be a consideration, and we strive to offer a great experience that meets our guest's expectations; we are grateful for your patience and understanding. Thank you for taking time out of your day to reach out and share your kind remarks about our Courtyard Oahu North Shore. Your recommendation truly means a lot to us. We look forward to hosting you soon. Leilani - Guest Service

6/10 Okay

Richard

Disliked: Property conditions & facilities
No kitchen. Should have reduced price.
Stayed 1 night in May 2024
Response from Leilani - Guest Service on 11 May 2024
Aloha Richard, Mahalo for taking the time to post a review of your time with us. We were disappointed to read our accommodations did not provide the value for which you were hoping. We are also sorry for the inconvenience you had due to the lack of in-room amenities. We will share your comments with the appropriate departments, and they will look into it. We appreciate your patience and hope you will revisit us again in the near future.Leilani - Guest Service

8/10 Good

Peter

Travelled with family
Liked: Staff & service, amenities
Good
Stayed 1 night in May 2024

10/10 Excellent

Lamara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Leilani - Guest Service on 4 May 2024
Aloha Lamara, We are pleased to receive your generous rating for Courtyard Oahu North Shore. Your feedback holds significant value for us, affirming our commitment to outstanding hospitality. We look forward to another opportunity to extend our services to you again whenever your travels bring you back this way.Leilani - Guest Service

8/10 Good

Olivier

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and quiet hotel Beautiful pool Only small problem Only 1 small Restaurant and do.renovation..
Stayed 2 nights in Apr 2024

8/10 Good

Arumay

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were welcomed with a box of chocolates which we really liked. The rooms were quite spacious and modern. The hotel has onsite breakfast lunch and dinner in an open air setting which is very nice. Tge staff is extremely courteous and helpful.
Stayed 2 nights in Apr 2024
Response from Leilani - Guest Service on 18 Apr 2024
Aloha Arumay, Mahalo for choosing Courtyard Oahu North Shore and for your kind feedback. We are pleased to know that your overall stay was satisfying and that you loved our beautiful property. We are also delighted that you enjoyed our comfortable accommodations and excellent service as well as had memorable dining experiences at our on-site restaurants. We appreciate your business, and we look forward to hosting you again soon.Leilani - Guest Service

10/10 Excellent

Renee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 5 nights in Apr 2024

10/10 Excellent

kobito

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kind and friendly staff who are willing to help us out with the booking issue. Although It was under construction, comfortable stay for sure.
Stayed 1 night in Mar 2024
Response from Leilani - Guest Service on 11 Apr 2024
Aloha Kobito, Mahalo for choosing Courtyard Oahu North Shore and for your wonderful comments. We are delighted to know how much you enjoyed relaxing accommodations and the excellent service provided by our staff. Mahalo again for being our guest, and we look forward to welcoming you back to the area.Leilani - Guest Service

6/10 Okay

BRIAN

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Really average experience. Overpriced. They don’t even bother to answer the phone at the front desk.
Stayed 1 night in Apr 2024
Response from Leilani - Guest Service on 10 Apr 2024
Aloha Brian, Mahalo for taking the time to post a review of your time with us. We were disappointed to read our accommodations did not provide the value for which you were hoping. As with most cities, certain times of the year are busier and command higher rates; however, we do make every effort to be priced competitively. We are also very sorry that our front desk was not as responsive as they should have been in working to address your specific concerns. It is always our goal to follow up and resolve everything to your total satisfaction; therefore, we regret that this was not your experience. We hope you will give us the opportunity to make it up to you on a future visit.Leilani - Guest Service

10/10 Excellent

Lisa, arcadia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s not a luxury hotel but it’s a great property. We loved the beach across the street from the hotel, it’s beautiful and quiet. The rooms have been nicely updated. There are a lot of food options in the area but very different from Waikiki. We would definitely come back. If you’re looking for a nice place to stay with kids and don’t need all the bells and whistles of a fancy resort this is the place for you.
Stayed 4 nights in Mar 2024

10/10 Excellent

Tien

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was very clean and safe.
Stayed 1 night in Apr 2024
Response from Leilani - Guest Service on 8 Apr 2024
Aloha Tien, Mahalo for your kind words about our hotel. We are glad we exceeded your expectations and that you enjoyed our refreshing and comfortable accommodations. Mahalo again for choosing Courtyard Oahu North Shore; we look forward to welcoming you back soon.Leilani - Guest Service

8/10 Good

Kim

Travelled with family
Liked: Cleanliness, property conditions & facilities
Very clean property, but not sure why there’s a parking fee - the parking lot is huge and the location is not is a busy or congested downtown area. The location isnt necessarily convenient to the North shore activities but the only lodging other than Turtle Bay which is 3 times the cost . The front desk staff and pool staff were efficient but not necessarily’welcoming’.
Stayed 2 nights in Mar 2024

8/10 Good

Elizabeth Elena

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a nice place. There was some construction going on so no full restaurant. This is a very religious area, all BYU. Dry town.
Stayed 5 nights in Mar 2024

4/10 Poor

Erica

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from GENERAL MANAGER on 2 Apr 2024
Aloha Erica, Mahalo for choosing our hotel for your recent stay. On behalf of our entire team, we offer our sincere apologies for not meeting your expectations. We always want to make every effort to provide a flawless visit; therefore, we regret that this was not your experience. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us.Leilani - Guest Service

10/10 Excellent

Gerald, Walla Walla

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very relaxing.
Stayed 2 nights in Mar 2024
Response from GENERAL MANAGER on 2 Apr 2024
Aloha Gerald, Mahalo for your perfect rating. We are glad that we exceeded all of your expectations and that you loved so much about your stay. Mahalo once more for taking the time to share your experience, and we look forward to many more visits with you at Courtyard Oahu North Shore.Leilani - Guest Service

8/10 Good

Oscar

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2024
Response from Leilani - Guest Service on 27 Mar 2024
Aloha Oscar, Mahalo for choosing to stay with us and for leaving a positive rating. We're delighted to know that you had a great experience here at Courtyard Oahu North Shore. We look forward to welcoming you back on your next visit!Leilani - Guest Service

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2024

6/10 Okay

Leland D

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Leilani - Guest Service on 20 Mar 2024
Aloha Leland, Mahalo for rating your visit with us. We are disappointed if you had any issues which kept you from thoroughly enjoying your stay. We would welcome another opportunity to show you our outstanding hospitality. We appreciate the feedback and hope to see you the next time you visit the area.Leilani - Guest Service

2/10 Terrible

Paula

Paper thin walls. Also, don’t expect to check in 15 min early. When 4:00 arrived, the line was at least 30 minutes long for check in because nobody was allowed to check in before 4:00.
Stayed 1 night in Mar 2024
Response from Guest Service on 17 Mar 2024
Aloha Paula, We appreciate you taking the time to share your experience with us. We sincerely apologize for the inconvenience you faced during check-in due to the long wait. Your feedback is invaluable in helping us improve and ensure a smoother check-in experience for all our guests. We also regret any noise disturbance during your stay. Please know for future visits our front desk is always available to help make your stay as comfortable as possible. We hope you will give us another opportunity to serve you in the future.Leilani - Guest Service

10/10 Excellent

Mallory

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Guest Service on 17 Mar 2024
Aloha Mallory, Mahalo for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Courtyard Oahu North Shore; we hope to see you again soon. Leilani - Guest Service

8/10 Good

Betty

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was well maintained.
Stayed 7 nights in Mar 2024

6/10 Okay

Jesse

Disliked: Amenities, property conditions & facilities
A lot of construction while we were there. We stayed for 3nights and from 9-5, construction was on going .
Stayed 3 nights in Mar 2024
Response from Leilani - Guest Service on 15 Mar 2024
Aloha Jesse, Mahalo for being our guest and for your feedback. Please accept our sincere apologies for the concerns you had during your time with us. We strive to offer outstanding hospitality to every guest; therefore, we are disappointed that we did not meet these expectations during your stay. We hope you will give us another chance to provide you with the flawless hospitality we are known for.Leilani - Guest Service

10/10 Excellent

Jarrett

Liked: Cleanliness, staff & service, property conditions & facilities
Great place ,friendly staff, beautiful pool and location, only extra charge was $20 for parking which was expected
Stayed 1 night in Mar 2024
Response from Guest Service on 12 Mar 2024
Aloha Jarrett, Mahalo for your excellent review. We are glad you loved our friendly staff, pool, and location. Our team will be delighted to hear your feedback. We have also noted your disappointment with the parking fees and regret not meeting your expectations. Mahalo once more for taking the time to share your experience with others, and we look forward to many more visits with you at Courtyard Oahu North Shore.Leilani - Guest Service

10/10 Excellent

Virginia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was super helpful and friendly. Tons of activities for all ages. At home now, wish I was there.
Stayed 5 nights in Mar 2024

10/10 Excellent

Dwayne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Leilani - Guest Service on 28 Feb 2024
Aloha Dwayne, Mahalo for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Courtyard Oahu North Shore; we hope to see you again soon. Leilani - Guest Service

8/10 Good

Dean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was fine. The town is run by the Mormons and is completely closed on Sunday. Also there is no alcohol. Would never stay there again.
Stayed 6 nights in Feb 2024

10/10 Excellent

Jerry

Stayed 8 nights in Feb 2024
Response from Guest Services on 17 Feb 2024
Mahalo Jerry, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Courtyard Oahu North Shore; we hope to see you again soon. Leilani - Guest Service

10/10 Excellent

Cheri

Liked: Cleanliness, staff & service, property conditions & facilities
The property was undergoing renovations but I didn't think that our stay was compromised. We stayed here three nights and enjoyed the walk to the cultural center that is next door. We enjoyed beaches on the north shore. Then we moved to another part of the island for the remainder of our vacation. I would recommend this to others as well.
Stayed 2 nights in Feb 2024
Response from Guest Service on 14 Feb 2024
Aloha Cheri, Mahalo for staying with us and for recommending us to future guests. We are pleased you enjoyed your overall stay and that you particularly liked our convenient location. We appreciate you sharing your feedback and look forward to seeing you when you return to the area.Leilani - Guest Service

10/10 Excellent

Jodie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Guest Service on 11 Feb 2024
Aloha Jodie, All of us at Courtyard Oahu North Shore appreciate your excellent rating. We are glad you had an enjoyable stay and would love to see you again soon.Leilani - Guest Service

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Guest Service on 12 Mar 2024
Aloha Nicholas, Mahalo for your excellent review. We are glad we exceeded your expectations for a memorable stay. Mahalo once more for taking the time to share your experience with others, and we look forward to many more visits with you at Courtyard Oahu North Shore.Leilani - Guest Service

4/10 Poor

Sydney

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
I’m truly trying to understand what anyone likes here other than the staff . Housekeeping was on top of it daily . The hotel needs to be demolished and rebuilt its old and out of date .The bistro is small and expensive . The pool is cold and dirty . The rooms are okay they get the job done . The gym is pitiful just make it an indoor dining area . Construction working all day and night . Limited transportation like you need a car you’ll be lucky if you can get an uber . They recommend a taxi for $120 one way, the uber is $50 one way .
Stayed 3 nights in Feb 2024
Response from Guest Service on 9 Feb 2024
Aloha Sydney, Mahalo for sharing your experience. We are sorry you felt our property needed updating. We are grateful for the feedback, and we will share these notes with the appropriate individuals for future modernization of our hotel. We also regret your disappointment with our amenities and that we did not meet some of your expectations. Your comments will be shared with the appropriate individuals as we continually strive to improve our overall guest experience. On the positive side, we appreciate you mentioning our friendly associates. We hope to have the pleasure of welcoming you back in the future.Leilani - Guest Service

8/10 Good

Maria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024

10/10 Excellent

Vincent Jose

Travelled with partner
Liked: Property conditions & facilities
Awesome staff. Very clean property.
Stayed 7 nights in Jan 2024
Response from Guest Service on 5 Feb 2024
Aloha Mr. Jose, Mahalo for the review of your stay at Courtyard Oahu North Shore, and most notably, for praising our staff. We are also pleased you liked our spotless accommodations. We look forward to welcoming you again if your travels bring you back to Oahu.Leilani - Guest Service

10/10 Excellent

deborah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Restaurant was under construction and what was offered was basically a Starbucks menu which was our option. No local food options except Turtle Bay which is extremely high priced.
Stayed 1 night in Feb 2024

10/10 Excellent

Larissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are very friendly
Stayed 7 nights in Jan 2024
Response from GENERAL MANAGER on 2 Feb 2024
Aloha Larissa, Mahalo for the complimentary review of your stay at Courtyard Oahu North Shore, and most notably, for praising our staff. It is always our goal to provide an outstanding experience, and we are delighted we could be a part of making your visit memorable. We look forward to welcoming you again if your travels bring you back to Oahu.Leilani - Guest Service

10/10 Excellent

Alan, San Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet, peaceful area, away from the crowds in Waikiki, easy access to multiple beautiful beaches nearby. It is a bit of a drive to the activities in the Honolulu area, but we enjoyed the drive and had plenty to do near the north shore - and we stayed for a week. The hotel lobby area is currently being renovated (Jan.2024), but they're working around it, and the rooms were all just recently renovated, so it was clean, comfortable, and smelled nice. The staff was fantastic and responsive. Can't go wrong. Our only complaint was the PCC (unrelated to the hotel) was using blowers at 7am on the mornings they are open (everyday except Sunday and Wednesday). Our room faced the pool (and PCC) so we could hear them, but it wasn't obnoxiously loud. I'd guess the rooms facing the ocean didn't have this problem. The good news is, it's an easy walk to the PCC, which we thoroughly enjoyed and highly recommend. Would definitely stay there again.
Stayed 7 nights in Jan 2024
Response from Guest Service on 31 Jan 2024
Aloha Alan, Mahalo for sharing the gracious feedback of your experience at Courtyard Oahu North Shore. We are delighted to learn that you were able to immerse yourself in the true Hawaiian spirit on Oahu's North Shore. It brings us great pleasure to read that our serene location with pristine beaches, excellent service, and elegant accommodations contributed to making your stay exceptional. Nevertheless, we regret any inconvenience you experienced due to outside noise. Mahalo again for the five stars, and we appreciate your recommendation. All of us here are equally excited to welcome you back for another tranquil experience with us in Laie.Leilani - Guest Service

10/10 Excellent

Andriy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beach is nearby and pool area is great. There was an ongoing renovation when we stayed, so it was a bit inconvenient. Few nitpicks are: pool could be a bit deeper to allow kids to jump in and filter coffee for a fee is a strange move for not a cheap hotel.
Stayed 2 nights in Jan 2024
Response from Guest Service on 19 Jan 2024
Aloha Andriy, Mahalo for reviewing your stay at Courtyard Oahu North Shore. We are glad to know you loved our beautiful access to the beach and excellent pool area. However, we are sorry for not meeting some of your expectations. We are grateful for your feedback as we are always looking for ways to improve. We hope to see you again on your future visit to the area. Leilani - Guest Service

10/10 Excellent

Elizabeth

Liked: Property conditions & facilities, room comfort
Stayed 5 nights in Jan 2024
Response from Guest Service on 14 Jan 2024
Aloha Elizabeth, Mahalo for the perfect rating! We are pleased to know that you enjoyed our convenient location and well-maintained accommodations. It was a pleasure having you at Courtyard Oahu North Shore, and we look forward to welcoming you back soon. Leilani - Guest Service

10/10 Excellent

Teresa

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay here! Close to everything north West and East, very easy to drive around. We had a car rental the whole trip and loved it. Heading down to Waikiki or Honolulu was about an hour drive but definitely manageable. The road ways are clearly marked and we didn’t find traffic bad at all. The pool had extended hours for night time swimming, there is a nice beach just a short walk across the road, gas station super close and a grocery store. McDonald’s close for snacks for kids and we rented some beach equipment from the pool deck. The Polynesian cultural centre basically shares a parking lot with the hotel so that’s a nice option.
Stayed 8 nights in Dec 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel with parking
The hotel appears to be newly constructed. The building is new, and the room is excellent with comfortable beds. Parking is included. We opted for the breakfast option. The breakfast is à la carte with various choices, and the food is truly delicious.
Stayed 2 nights in Dec 2023

10/10 Excellent

Alison

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worth the Stay
The entire staff was incredible. They helped address any issue, provided anything we needed, and gave local recommendations.
Stayed 1 night in Dec 2023
Response from Leilani - Guest Service on 28 Dec 2023
Aloha Alison, Mahalo for the review of your stay at Courtyard Oahu North Shore, and most notably, for praising our staff. It is always our goal to provide an outstanding experience, and we are delighted we could be a part of making your visit memorable. We look forward to welcoming you again if your travels bring you back to Oahu. Happy Holidays and Happy New Year!Leilani - Guest Service

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023

10/10 Excellent

Lorena

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was clean and in a well nice area close to food places and shops. Staff were very friendly.
Stayed 7 nights in Dec 2023
Response from Guest Service on 19 Jan 2024
Aloha Lorena, Mahalo for choosing to stay with us at Courtyard Oahu North Shore. We are delighted to know you had a great experience and that you were pleased with our well-maintained property and prime location, as well as our courteous associates. It was a pleasure hosting your visit, and we hope to see you again soon. Leilani - Guest Service

6/10 Okay

Kevin J

Travelled with partner
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
It was OK, not great and expected less hassle for the money.There were just a too few many matter of fact excuses for the condition of the hotel and for being short staffed. The hotel was under renovation so there was only one elevator. We were given a room "upgrade", but it was only in size and the location must have been one of the least desirable; next to the mechanical room with an endless buzz/hum of some compressor. It was also over the carport pull-up so not a good view. I would rather just have my original requested King room and facing the mountains. We ordered dinner once from the in-house Bistro restaurant and they just put it in takeout containers with plastic utensils and explained they were short-staffed was the reason behind that. At the same time they had 2 musicians playing for a number of hours so the priorities are a little mixed up there. The food itself was OK. There is $20 per day parking fee even though parking is abundant; just seems like a money grab. The room had the old-school in-wall A/C normally found at motel, which was on the noisy side. The room was mostly clean except the back of the TV had enough dust on it that it must have been a few years or more of buildup. The staff was very pleasant and activities people were good at setting up local excursions. I think with a little more competition their act would be forced to cleanup. I just didn't see the value for money and the condition of the hotel isn't accounted for in the pricing.
Response from Guest Service on 6 Feb 2024
Aloha Kevin, Mahalo for choosing to stay with us and for sharing your experience. We were disappointed to read our accommodations did not provide the value for which you were hoping and that we did not meet some of your expectations. Your comments will be shared with the appropriate individuals as we continually strive to improve our overall guest experience. We also apologize for the concerns you outlined regarding our restaurant and the issues you encountered with your room. We have taken note of your feedback and it will be conveyed to our team. We hope you will come back for a much-improved stay. Leilani - Guest Service