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"We stayed here for almost two weeks. I have an allergy to Gluten and the chefs went out of their way to make me special food for the entire trip. The staff went above and beyond to make us feel like this was our second home. We will be going back and staying at Hotel Shambala! Thank you so much to everyone. We have travelled all over the world, and have never felt so welcome and taken care of. The staff was fabulous. Our room was always cleaned, and when we needed anything, it was there. Thank you for the amazing experience!"

"The staff is absolutely first class‼️ As are all KGH Group properties, the management is cheap. Half rolls of toilet paper, no tissues in the room, their lovely old wooden furniture needs varnish and repairing chips. I love the fact that there is a bunch of half feral cats, all well fed and taken care of by the staff. They lounge around in the gardens. They don’t approach the guests but also don’t run away. They make the place feel homey. I have asthma and appreciate hotels which are accessible. This hotel is definitely NOT accessible! I think that there are a few accessible rooms in the lobby building but they have 3 restaurants, including their breakfast buffet, which I rate 2 or 3 star, none of which are accessible. They do have room service available. Their staff is 6 star! Everyone is extremely helpful and they go out of their way to provide everything that you require. Their food and bar are over priced and aimed at Indian guests. Their chef happily takes special requests, but is not always successful. I will fondly remember my stay, but because of the inaccessibility, will probably not return."

"The Staff was really great. The food was amazing. The room and the small balcony was really fine. All just worked out perfectly! "

"Reception looks nice and lovely. Staffs really welcoming and respectful. Room wasn’t the best. Cotton hook almost falling apart, bedsheets and towels dirty white. Breakfast could do with a bit of variety. Construction still ongoing next to hotel with load noise. "