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Reviews of WoodSpring Suites Lafayette

2.5 out of 5
WoodSpring Suites Lafayette
200 Hugh Wallis Rd, Lafayette, LA

Reviews

6.8
Rating 10 - Excellent. 290 out of 859 reviews" "
Rating 8 - Good. 186 out of 859 reviews" "
Rating 6 - Okay. 121 out of 859 reviews" "
Rating 4 - Poor. 95 out of 859 reviews" "
Rating 2 - Terrible. 167 out of 859 reviews" "

7.4/10

Cleanliness

7.4/10

Staff & service

6.0/10

Amenities

7.4/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

2/10 Terrible

Ciera

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The property rooms smelled like smoke! The linen in the room was dirty ! I had to ask for new towels and linen! The pillows were raggedy and uncomfortable
Stayed 1 night in May 2024
Response from Joseph Jack on 14 May 2024
Our apologies for the issues with your stay. We appreciate your feedback and will use this information to improve future guest stays

2/10 Terrible

Catherine

Travelled with partner
Just bad stunk lights not working
Stayed 1 night in May 2024
Response from Joseph Jack on 11 May 2024
We appreciate you feedback and will use this information of for future stays.

10/10 Excellent

Gloria

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Too many people hanging around outside didnt look like they belong there at night
Stayed 1 night in May 2024
Response from Joseph Jack on 10 May 2024
We are happy you enjoyed your stay and encourage you to stay with us in the future.

6/10 Okay

John

Business traveller
Disliked: Property conditions & facilities
uncomfortable bed, dirty room
Stayed 1 night in May 2024
Response from Joseph Jack on 9 May 2024
We appreciate you feedback we will use this information to better future stays

2/10 Terrible

Treylon

Business traveller, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The room was very poorly cleaned, there was still soap in the shower from the previous people who slept there. The room was a “Non Smoking Room” but wreaked of cigarette smoke and have several cigarette burns on the counter, sink, as well as the bath tub. The toilet barely flushed and the shower head had so much built up calcium it looked like mold. I would never spend my money at this establishment again.
Stayed 1 night in May 2024
Response from Joseph Jack on 8 May 2024
Our apologies for your concerns with your stay. We value your feedback and will use this information to improve future stays.

6/10 Okay

Pierce

Travelled with partner
Liked: Staff & service
Our shower head was broken and fixed to the shower curtain rod with plastic bands of some sort. Also found hair of someone else in our towels.
Stayed 2 nights in May 2024
Response from Joseph Jack on 7 May 2024
Thank you for your feedback we will use this information to better future stays.

10/10 Excellent

Eva

Liked: Cleanliness, staff & service, property conditions & facilities
It’s was all good.
Stayed 2 nights in May 2024
Response from Joseph Jack on 7 May 2024
We are happy you enjoyed your stay!

10/10 Excellent

Jan

Travelled with family
So far so good. Wasn’t expecting much for the price but I’m pleasantly surprised. The tv had no remote but they quickly brought us one. Not bad for the price and we (2 women) felt pretty safe here.
Stayed 1 night in May 2024
Response from Joseph Jack on 7 May 2024
We are happy you enjoyed your stay

10/10 Excellent

Della

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Joseph Jack on 3 May 2024
We appreciate that you enjoyed your stay.

2/10 Terrible

Shermaine

Travelled with family and small children
Disliked: Amenities
No towels available . No one available at the front desk checking outb
Stayed 1 night in Apr 2024
Response from Joseph on 29 Apr 2024
Our apologies for the issues incurred with your stay. We value your feedback and will use this information for future guest stays.

2/10 Terrible

Dameian

Stayed 4 nights in Apr 2024

4/10 Poor

Christian

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Joseph on 27 Apr 2024
Our apologies for the issues of concern with your stay with us. Your feedback is valuable and we will make future adjustment for a better quality stay.

4/10 Poor

Kolbe

Stayed 1 night in Apr 2024
Response from Joseph Jack on 13 May 2024
Our apologies for the issues with your stay. We will use this information to better guest stays

4/10 Poor

Ralph

Liked: Staff & service
Disliked: Property conditions & facilities
Bed was absolutely awful, smelled weed all the time
Stayed 4 nights in Apr 2024
Response from General Manager L. Rowan on 15 Apr 2024
Thank you for your feedback. Please be assured that we will use this in our training environments

8/10 Good

Elwood

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It s is a very good place to stay
Stayed 7 nights in Mar 2024
Response from General Manager LJ on 3 Apr 2024
Thank you for your feedback. Be assured that we will use this feedback in our training environment.

2/10 Terrible

Victoria

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The floors were dirty, there was dust that was all on the bed frame that the mattress sat on and the sink in the bath leaked so bad as if the pipe wasn’t even connected to the drain. The elevator smelled HORRIBLE. Like a musky dirty smell. The rug in the elevator looked as if it had NEVER EVER been vaccumed! The a/c was PERFECT! It was freezing which we enjoyed.
Stayed 1 night in Mar 2024
Response from General Manager LJ on 1 Apr 2024
Thank you for your feedback. Please be assured that we will implement this feedback into our training.

4/10 Poor

Norma

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The property was very close to the airport. I canceled another hotel stay accidentally. So, I was happy to get a room at a cheaper rate for one night. The staff was AMAZING. They were kind and accommodating. I arrived late, past 11pm. They were welcoming and pleasant. They deserve the EXCELLENT rating I gave! As I got out of the Uber, a car started blinking it's high beams and blowing it's horn. I ignored it but felt a little unsafe after that. The property was rundown, with stains on the hallway carpet. The cabinets in the suite were old and peeling. The pillow cases were dirty and the thought of sleeping on the sheets made me uncomfortable. I slept on top of the bed with my clothes on. The towels seemed clean so I used one to cover the pillow case. I did not see any signs of bugs in my room or on the premises and I waited a few hours for my friend to pick me up, as planned. I wouldn't stay there again, even for one night. The property owner should improve/upgrade the property. They have great selection of staff. It would be good to have good property to match the EXCELLENT staff!
Stayed 1 night in Mar 2024
Response from General Manager LJ on 27 Mar 2024
Thanks you for your feedback as it is our pleasure to host you as our guest. Be assured you feedback will be used to training environments.

6/10 Okay

Neeve Katherine

Travelled with partner
Liked: Amenities
Disliked: Cleanliness, staff & service
We had someone ring our phone and knock on the door at 4 am for unknown reasons and I didn't feel comfortable staying.
Stayed 14 nights in Mar 2024
Response from General Manager LJ on 22 Mar 2024
Thank you for your feedback. As it is our goal to provide excellent customer service.

6/10 Okay

Jerry

Way too loud 🚂
Stayed 1 night in Mar 2024
Response from General Manager LJ on 22 Mar 2024
Thank you for your feedback. As it is our goal to provide excellent customer service.

10/10 Excellent

KEISHA

Liked: Staff & service, property conditions & facilities
The staff is amazing
Stayed 1 night in Mar 2024
Response from General Manager LJ on 11 Mar 2024
Thanks so much for your feedback. We strive to provide quality customer service. Be assured that we will incorporate your input in our training sessions.

2/10 Terrible

Chandler

Stayed 23 nights in Feb 2024
Response from General Manager LJ on 27 Mar 2024
Thanks you for your feedback as it is our pleasure to host you as our guest. Be assured you feedback will be used to training environments.

10/10 Excellent

KEISHA

Stayed 1 night in Mar 2024
Response from General Manager LJ on 7 Mar 2024
Thank you for your feedback. It is our mission to provide excellent guest experiences. Be assured we will apply your feedback to our training.

6/10 Okay

Joshua

Travelled with family, Business traveller, Travelled with pets, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Area is trashy and questionable, front desk double charged me over a hundred dollars for someone else’s room.
Stayed 1 night in Feb 2024
Response from General Manager LJ on 20 Feb 2024
We appreciate your feedback concerning your experience as our guest. As we continue to provide guest experiences that speak to our core values

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great
Stayed 2 nights in Jan 2024
Response from General Manager L. Rowan on 19 Feb 2024
Thank you for your feedback. It is our core value and mission to provide superior guest experience.

2/10 Terrible

Steven A, New Orleans

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not an appropriate motel for a tourist. Low-end temporary housing for laborers and indigent families. In 7 night stay my room was cleaned not once, no linen change, plumbing leaks were noisy all night long. No morning coffee. Only food was a candy vending machine. Residents had obscenity laced shrieking bouts in the hallway at 4am. When I asked where I could dispose of my garbage they directed me to take it myself to a dumpster out back. Traveler beware.
Stayed 7 nights in Feb 2024
Response from General Manager LJ Rowan on 15 Feb 2024
Thank you for your feedback as we do strive to provide excellent guest experiences.

6/10 Okay

Verified traveller

Stayed 3 nights in Feb 2024
Response from General Manager LJ Rowan on 12 Feb 2024
Thanks for the feedback as we strive to uphold the core values and mission of our company. Thanks for being a valued guest.

10/10 Excellent

Patricia

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 7 nights in Jan 2024
Response from General Manager LJ Rowan on 8 Feb 2024
Thank you for your feedback as we do attempt to uphold our company standards.

2/10 Terrible

Felton

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dirty
This hotel did not have enough towels for us. The restroom was not cleaned properly. Someone had left evidence in the toilet of taking a bowel movement. Used soap and a tooth pick had been left in the restroom also. There are obviously people living there long term with loud rambunctious kids. People are also smoking marijuana. The carpets in the hallway are dirty beyond repair. This booking was a huge mistake.
Stayed 2 nights in Feb 2024
Response from General Manager L. Rowan on 6 Feb 2024
Thank you for your feedback. As the staff on property aim to provide the best service possible.

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, room comfort
Quick overnight stay
For the price point this was a pretty good stay . Lionel the manager when we checked in was very hospital and friendly . I didn’t look for coffee makers in the room and that was my fault , this is more of an extended stay type of place but the vending machines had plenty of options and the gym was good enough for some cardio . The air conditioning worked well and was quiet , which I appreciated . It is across the street from an airport so if you wake easily this might not be for you . The sink in the bathroom leaked when turned on and when I notified the staff in the morning they made sure to make a note of it , it was a Saturday into Sunday morning stay so I didn’t bother calling down the night of , we just used the bathtub faucet . Water pressure worked well in shower and heated quickly . Overall good stay .
Stayed 1 night in Jan 2024
Response from General Manager L. Rowan on 30 Jan 2024
Thank you for visiting us at Woodspring Suites Lafayette. I hope we achieved our goal of making your stay memorable by providing outstanding service.

6/10 Okay

Dandy A

Business traveller
Disliked: Room comfort
No body clean or make room everyday.
Stayed 4 nights in Jan 2024
Response from General Manager L Rowan on 30 Jan 2024
Thank you for visiting us at Woodspring Suites Lafayette.

6/10 Okay

Heidi

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Stayed 7 nights in Jan 2024
Response from General Manager L. Rowan on 25 Jan 2024
Thanks so much for sharing your experience with us. We want you to feel comfortable sharing good or bad news with us. I’m so sorry that your experience with us fell short of expectations. I also want to thank you for giving us a chance to make things right.

2/10 Terrible

Chris

Business traveller
Disliked: Cleanliness, property conditions & facilities
0/10 do not recommend. I’ve stayed here twice. It gets worse and worse. I would never stay here again. The building is filthy, there’s trash everywhere, the towels, bed sheets, pillows are disgusting, and the entire building reeks of filth and cigarettes. Nothing about the experience was pleasant. And then unfortunately it’s directly in front of a highway as well as train tracks so sleeping is nearly out of the question. Very disappointing.
Stayed 1 night in Jan 2024
Response from General Manager L. Rowan on 23 Jan 2024
Chris, Thanks for your feedback. We're constantly trying to improve our services, so your input is valuable. We'll look closely at what you've said and see how we can improve things."

8/10 Good

Michelle

Travelled with family
Liked: Property conditions & facilities
Disliked: Cleanliness
Stayed 7 nights in Jan 2024
Response from General Manager L. Rowan on 23 Jan 2024
Michelle, Thanks for your feedback. We're constantly trying to improve our services, so your input is valuable. We'll look closely at what you've said and see how we can improve things."

8/10 Good

Deepak

Stayed 2 nights in Jan 2024
Response from General Manager LJ Rowan on 8 Feb 2024
Thank you for your feedback as we do attempt to uphold our company standards.

10/10 Excellent

Desmond

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was perfect as usual
Stayed 7 nights in Jan 2024
Response from General Manager L. Rowan on 16 Jan 2024
I truly appreciate your thoughts. Meeting the expectations of leadership can be a challenging task so I'm glad we were able to give feedback on our property. Thank you for being a valued guest here at Woodsprings Suites Lafayette

10/10 Excellent

Abraham

Business traveller
Liked: Cleanliness, staff & service
Stayed 4 nights in Jan 2024
Response from General Manager L. Rowan on 23 Jan 2024
Abraham, Thanks for your feedback. We're constantly trying to improve our services, so your input is valuable. We'll look closely at what you've said and see how we can improve things."

2/10 Terrible

Art

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Room was dirty no pillow cases
Stayed 8 nights in Dec 2023
Response from General Manager L. Rowan on 23 Jan 2024
Art, Thanks for your feedback. We're constantly trying to improve our services, so your input is valuable. We'll look closely at what you've said and see how we can improve things."

2/10 Terrible

Isaiah

Disliked: Cleanliness, property conditions & facilities, room comfort
Run !!!!!
Smelt like cigarettes throughout the entire building and room Would not recommend at all
Stayed 1 night in Dec 2023
Response from General Manager L. Rowan on 16 Jan 2024
truly appreciate your thoughts. Meeting the expectations of leadership can be a challenging task so I'm glad we were able to give feedback on our property. Thank you for bringing up areas for improvement in such a constructive manner. I'm confident that as we work together we will make a great team and accomplish each goal set out for us by management.

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Spend money on a nicer hotel
Dirty, dogs barking all night across the hall, people smoking cigarettes everywhere, gym never cleaned, room wasn’t swept when we first entered our room, seemed more like an apartment building where people just live there, no manners…only positive was the man at the front desk. Very helpful.
Stayed 7 nights in Dec 2023
Response from General Manager L. Rowan on 16 Jan 2024
truly appreciate your thoughts. Meeting the expectations of leadership can be a challenging task so I'm glad we were able to give feedback on our property. Thank you for bringing up areas for improvement in such a constructive manner. I'm confident that as we work together we will make a great team and accomplish each goal set out for us by management.

8/10 Good

Bryant

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Nov 2023
Response from General Manager L. Rowan on 16 Jan 2024
truly appreciate your thoughts. Meeting the expectations of leadership can be a challenging task so I'm glad we were able to give feedback on our property.

10/10 Excellent

Humberto

Stayed 6 nights in Nov 2023
Response from General Manager L. Rowan on 16 Jan 2024
truly appreciate your thoughts. Meeting the expectations of leadership can be a challenging task so I'm glad we were able to give feedback on our property. Thank you for being a valued guest with Woodsprings Suites Lafayette.

2/10 Terrible

C

Disliked: Cleanliness, staff & service, property conditions & facilities
I was refunded room was filthy mattress was covered in blood looked like someone was shot on that mattress sheets dirty brown spots...light in bathroom was broken fan was straight wired just a hole where switch should be omg Not clean enough for a dog
Stayed 4 nights in Oct 2023
Response from General Manager L. Rowan on 23 Jan 2024
C, Thanks for your feedback. We're constantly trying to improve our services, so your input is valuable. We'll look closely at what you've said and see how we can improve things."

6/10 Okay

Michaila

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from General Manager L. Rowan on 23 Jan 2024
Michaila, Thanks for your feedback. We're constantly trying to improve our services, so your input is valuable. We'll look closely at what you've said and see how we can improve things."

6/10 Okay

Robert

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
No internet service during 4 night stay. Management said they weree "working on it." When i asked the clerk abut the lack of service, she said since it was "free" internet, there was no obligation to provide connectivity
Stayed 3 nights in Oct 2023
Response from General Manager L. Rowan on 23 Jan 2024
Robert, Thanks for your feedback. We're constantly trying to improve our services, so your input is valuable. We'll look closely at what you've said and see how we can improve things."

10/10 Excellent

Pamela

Liked: Staff & service, property conditions & facilities
Stayed 8 nights in Oct 2023
Response from General Manager L. Rowan on 23 Jan 2024
Pamela, Thanks for your feedback. We're constantly trying to improve our services, so your input is valuable. We'll look closely at what you've said and see how we can improve things."

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, room comfort
Hair on sheets, blood on floor, dirty wash rag left in shower.
Stayed 3 nights in Oct 2023
Response from General Manager L. Rowan on 23 Jan 2024
Thanks for your feedback. We're constantly trying to improve our services, so your input is valuable. We'll look closely at what you've said and see how we can improve things."

2/10 Terrible

Diane

Stayed 1 night in Oct 2023
Response from General Manager L. Rowan on 23 Jan 2024
Diane, Thanks for your feedback. We're constantly trying to improve our services, so your input is valuable. We'll look closely at what you've said and see how we can improve things."

8/10 Good

walter

Stayed 1 night in Oct 2023

4/10 Poor

Clayton

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This time not so good
Stayed there before. This time the television didn’t work, stain on the sheets, 1 bed when I booked 2. I’ll stop there
Stayed 2 nights in Oct 2023
Response from General Manager L. Rowan on 23 Jan 2024
Clayton, Thanks for your feedback. We're constantly trying to improve our services, so your input is valuable. We'll look closely at what you've said and see how we can improve things."

10/10 Excellent

Stonie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location and how quiet it was there
Stayed 4 nights in Oct 2023
Response from General Manager L. Rowan on 23 Jan 2024
Stonie, Thanks for your feedback. We're constantly trying to improve our services, so your input is valuable. We'll look closely at what you've said and see how we can improve things."