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Reviews of Hampton Inn & Suites Lafayette

2.5 out of 5
Hampton Inn & Suites Lafayette
1910 S College Rd, Lafayette, LA

Reviews

9.0

Wonderful

Rating 10 - Excellent. 414 out of 683 reviews" "
Rating 8 - Good. 219 out of 683 reviews" "
Rating 6 - Okay. 28 out of 683 reviews" "
Rating 4 - Poor. 10 out of 683 reviews" "
Rating 2 - Terrible. 12 out of 683 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Ondrea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My comforter was dirty
Stayed 1 night in May 2024

8/10 Good

jessica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property has thin ceilings. It’s noisy. Good location for baseball tournaments in Broussard. Staff was friendly.
Stayed 2 nights in May 2024

10/10 Excellent

Bill

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and courteous
Stayed 2 nights in May 2024

10/10 Excellent

Larry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, very clean room
Stayed 1 night in May 2024

10/10 Excellent

Alicia

Liked: Cleanliness, staff & service, amenities
Location was convenient. It’s in more of a business area but close to anything needed. Courteous and attentive staff.
Stayed 1 night in May 2024

10/10 Excellent

Paula

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Very clean and quiet hotel.
Stayed 1 night in May 2024

6/10 Okay

Edward

Stayed 1 night in Apr 2024
Response from Customer Care Team on 7 May 2024
Dear Guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team

10/10 Excellent

Dawn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Customer Care Team on 25 Apr 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excellent

Daniel

Travelled with family, Business traveller, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well kept fast customer service.
Stayed 1 night in Apr 2024

10/10 Excellent

Nancy

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Property old, but clean. Comfortable rooms, excellent breakfast, area with poo bags for dog walking.
Stayed 1 night in Apr 2024

10/10 Excellent

Kaitlyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Customer Care Team on 2 Apr 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excellent

Ryan, Cedar Park

Stayed 1 night in Mar 2024
Response from Customer Care Team on 2 Apr 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excellent

james m

Stayed 1 night in Mar 2024
Response from Customer Care Team on 2 Apr 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excellent

Janie

Stayed 1 night in Mar 2024
Response from Customer Care Team on 27 Mar 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

8/10 Good

Kyle

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Everything about this property was great aside for the temperature in the room. No matter how low we set the thermostat, it would kick off and not get any cooler.
Stayed 1 night in Mar 2024

6/10 Okay

Frederick W

Travelled with partner
This Hampton Inn is rated adequate. Check in was poor. No rooms available at check in time which resulted in 25 people waiting in the lounge for their names to be called for a room. I always stay at Hampton Inn when traveling but will be looking for an alternative next time we’re in town for a concert.
Stayed 1 night in Feb 2024

10/10 Excellent

Leigh

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable and nice

10/10 Excellent

Olivia

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very accommodating staff, awesome hot breakfast.
Stayed 2 nights in Feb 2024

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, room comfort
Very uncomfortable bed. An average hotel. A lot of staff standing around not doing anything.
Stayed 1 night in Jan 2024

8/10 Good

Russell

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Customer Care Team on 29 Jan 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excellent

Anthony

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Customer Care Team on 25 Jan 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

8/10 Good

William

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Liked the breakfast and staff courtesy. Somehow got put in a suite room. Didn't care for the mod chrome and formica furniture or general bare look.
Stayed 3 nights in Jan 2024

6/10 Okay

Rob

Stayed 1 night in Jan 2024
Response from Customer Care Team on 12 Jan 2024
Dear guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team

8/10 Good

Thomas

Stayed 1 night in Dec 2023
Response from Customer Care Team on 25 Jan 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excellent

LeTasha

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This booking was last minute for a family death and it was perfect. The staff was super nice. The room was spacious and clean. The BREAKFAST what a way to start the day!!
Stayed 2 nights in Dec 2023

10/10 Excellent

Brian

Stayed 1 night in Dec 2023
Response from Customer Care Team on 17 Jan 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

8/10 Good

Carolyn

Stayed 1 night in Dec 2023
Response from Customer Care Team on 10 Jan 2024
Dear guest, We are glad to hear back from you about your recent stay with us. While you didn't say much in your review, we hope that you had an awesome time and that you were comfortable in your room. Thanks for choosing to stay with us and we hope to see you again soon. Best Regards, Customer Care Team

10/10 Excellent

Kourtlyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Customer Care Team on 16 Dec 2023
Many thanks for your positive rating – we are delighted that you enjoyed your time at our property so much. We hope to host you again successfully in the near future.Best Regards,Customer Care Team

10/10 Excellent

Lekeisha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Customer Care Team on 13 Dec 2023
Many thanks for your positive rating – we are delighted that you enjoyed your time at our property so much. We hope to host you again successfully in the near future.Best Regards,Customer Care Team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Excellent experience, highly recommended for stay.
Stayed 2 nights in Nov 2023

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room, hotel was easy ascess to restaurants and canjun dome
Stayed 1 night in Nov 2023

2/10 Terrible

Diane

Travelled with family
I was given no seniors discount! Kids unsupervised in room above us! Made noise 12 to 4 in the morning,loud, I called 4 times and went down stairs! Many people called and next morning at breakfast people complained about noise, running jumping breaking things? I have 10 grand children and we have never left kids unsupervised in a hotel room! I came to get away and I’m worse off than before I came! Very disappointed and won’t use Expedia again ! Was not allowed to receive a receipt either! A first! First time to disappointed in a hotel! Diane
Stayed 1 night in Nov 2023
Response from General Manager on 13 Nov 2023
Diane, I am terribly sorry to hear about your experience with us. We are unfortunately unable to provide receipts when it is Expedia whom you have paid, we are also unable to modify any rates that are not booked directly through us.. Please call the hotel directly to discuss further.

6/10 Okay

Broderick

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Hotel needs to be remodeled.
Stayed 1 night in Nov 2023

10/10 Excellent

Shelton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Customer Care Team on 14 Nov 2023
Dear guest, We are glad to hear back from you about your recent stay with us. While you didn't say much in your review, we hope that you had an awesome time and that you were comfortable in your room. Thanks for choosing to stay with us and we hope to see you again soon. Best Regards, Customer Care Team

8/10 Good

Aaliyah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Showers need upgrading
Stayed 1 night in Nov 2023

10/10 Excellent

MARIA

Stayed 1 night in Nov 2023
Response from Customer Care Team on 8 Nov 2023
Dear guest, We are glad to hear back from you about your recent stay with us. While you didn't say much in your review, we hope that you had an awesome time and that you were comfortable in your room. Thanks for choosing to stay with us and we hope to see you again soon. Best Regards, Customer Care Team

6/10 Okay

Heidi

Business traveller
Just ok.
Stayed 1 night in Nov 2023

10/10 Excellent

Audrey

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very bright, clean and spacious public spaces. Staff has been very friendly.
Stayed 1 night in Oct 2023

10/10 Excellent

Dorothy

Stayed 2 nights in Oct 2023
Response from Customer Care Team on 2 Nov 2023
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Customer Care Team on 2 Nov 2023
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excellent

Essie

Travelled with partner
Nice room. Comfortable bed. Good breakfast
Stayed 2 nights in Oct 2023

6/10 Okay

Mia

Disliked: Staff & service
Stayed 1 night in Oct 2023
Response from Customer Care Team on 2 Nov 2023
Dear guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team

4/10 Poor

Alan

Disliked: Cleanliness, staff & service
Stayed 3 nights in Oct 2023
Response from Customer Care Team on 19 Oct 2023
Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

10/10 Excellent

RICHARD

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good service and clean rooms
We enjoyed the stay with friendly service and clean rooms.
Stayed 2 nights in Oct 2023

10/10 Excellent

Frank

Stayed 1 night in Oct 2023
Response from Customer Care Team on 19 Oct 2023
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excellent

Kathy, Jena

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
2nd time to stay here and we'll be back. Easy check in, great location, lots of restaurants close by
Stayed 1 night in Oct 2023

10/10 Excellent

Victor

Stayed 1 night in Oct 2023
Response from Customer Care Team on 2 Nov 2023
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

8/10 Good

Catherine

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family & I stayed two nights here & it was a really good experience overall. Everyone was polite and nice from the desk staff to the housekeepers. The rooms were comfortable and had a fresh smell. The beds were very comfortable as well. My children enjoyed the added feature of the nightlight in the bathroom & I loved the fact that the door slid open between the bathroom and closet to allow that light to come into the sleeping area. I hate the feeling of a super dark hotel room & this made the room feel super comfortable. The continental breakfast selection was superb & the eating area was super clean! There was an issue with our toilet and maintenance was sent quickly. The issue was fixed quickly as well. Extra towels were also requested & came quickly. The downsides for me are as follows: no microwave in our room & the bathroom floor was sticky and possibly dirty (since my feet showed signs of it when I stepped into the shower). However, I appreciated the refrigerator in the room. Overall, it was a great experience & we will be back if we’re in the area again.
Stayed 2 nights in Sep 2023

2/10 Terrible

Desiree

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Sep 2023
Response from Customer Care Team on 20 Sept 2023
Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

10/10 Excellent

Lana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Getaway
I really enjoyed my stay. The atmosphere was pleasant.
Stayed 1 night in Sep 2023