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The cleaning staff and The kind lady at the counter where they serve coffee and food were so sweet.
The lady behind the front desk was quiet and not very hospitable. I asked her what the total was when I was checking in, and she said “I don’t know.” When checking out she didn’t speak one word. I’m not sure what was going on, but I’ve stayed at your establishment before and never had issues until now!
Christine
Stayed 1 night in May 2024
Response from Tori on 28 May 2024
Good morning thanks for your feedback it will be shared with the staff and the management staff.
Got to the room floor was wet by the air conditioner reported it to the front desk she said she would send maintenance to check on it but no one came stayed two nights and the floor got more saturated with the water coming from the AC we also asked for towels twice because we needed more after swimming an they didn’t have any by the pool area and they never gave us any sad……
Courtney
Stayed 2 nights in May 2024
Response from Tori on 28 May 2024
Good morning thanks for your feedback it will be shared with the staff and management staff to discuss the issues.
6/10 Okay
Jonathan
10 May 2024
Jonathan
Stayed 1 night in May 2024
Response from Tori on 16 May 2024
Good morning we enjoy your feedback we will let the staff know
The room was good, the location was good. We stopped in for a night while passing through the area. We arrived at 8pm and left at 5am. Didn’t eat breakfast because it doesn’t start til 6. The bed was a little more firm then we like so it wasn’t a great night sleep. (Wish I had read that on a review so I wouldn’t have booked it).
Timothy
Stayed 1 night in May 2024
Response from Tori on 9 May 2024
Dear Guest,thanks for your feedback i will share it with the staff. Your opinion is really appreciated .
4/10 Poor
Ruth
4 May 2024
Liked: Staff & service
Disliked: Cleanliness
Na
Ruth
Stayed 2 nights in May 2024
Response from Tori on 6 May 2024
Good morning thanks for your feedback it is really appreciated and I will share it with the staff
I did not like the fact that you couldn't get a regular cup of coffee there and starbucks only jad expresso .and a small orange juice was 6$.
Brenda
Stayed 2 nights in Mar 2024
Response from B.G. on 1 Apr 2024
Dear Brenda,Thank you for taking the time to share your thoughts regarding this issue. I appreciate you bringing it to our attention. I will share your message with the Food & Beverage leadership team.Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us.
8/10 Good
Dustin
31 Mar 2024
Dustin
Stayed 1 night in Mar 2024
Response from Tori on 23 Apr 2024
Good morning thanks for your feedback it will be shared with the staff.
We had a great short stay . Miss Tori at the front desk was super sweet to my kiddos and helped me to get an early check in so that my daughter could get ready for her gymnastics competition. She was for sure the best part of our stay at the hotel . The only negative was that the indoor pool was way too cold for my kiddos to swim . The pool was the top reason we chose that hotel so that was a let down but most everything else was good . Thanks again to Miss Tori she was professional and just a doll !
Theresa
Stayed 1 night in Mar 2024
Response from Bob G. on 25 Mar 2024
Dear Miss Theresa,On behalf of the entire hotel team, I want to thank you for sharing about your stay experience especially with Tori.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our whole team at our Smart Start meeting as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.
The most part it was nice but indoor pool area was cold. The min reason why I rented a indoor pool
Diendre
Stayed 1 night in Mar 2024
Response from Bob G. on 25 Mar 2024
Dear Diendra,Thank you for taking the time to let us know about your experience while staying with us. Your experience of the pool is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the Maintenance and leadership team to ensure the necessary guidelines are in place and reviewed to prevent this from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.
6/10 Okay
Michelle
Travelled with family
24 Mar 2024
Liked: Cleanliness
Disliked: Staff & service
When we go to the hotel we were told that they did not have the room we reserved. I really needed two beds but instead I got what appears to be 1 side of a conjoined room it’s a suite however it’s broken into odd rooms with a very small couch with a pull out and a queen bed in another small room. It’s fortunate that my mother and I are small people as we had to share a queen bed. I was hoping to be comfortable as the room was nearly 200 a night after an extra 20 dollar incidental charge.
Michelle
Stayed 1 night in Mar 2024
Response from Tori on 24 Mar 2024
Good Morning sorry for any inconvenience that you occurred during your staff. We will address these issues with the staff.
The staff at this facility are great. Very informative and welcoming.
Angelina
Stayed 1 night in Mar 2024
Response from tori on 11 Mar 2024
Thanks
6/10 Okay
Lanear Renea
Business traveller
6 Mar 2024
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Very dated
Lanear Renea
Stayed 1 night in Mar 2024
Response from BG on 6 Mar 2024
Dear Ms. Allen,Thank you for taking the time to share your thoughts regarding this issue. I appreciate you bringing it to our attention. I will share your message with the management team.Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us.Sincerely, Bob GrenchikGuest Services Manager
8/10 Good
Gloria
27 Feb 2024
Liked: Cleanliness, staff & service, room comfort
Overnight getaway
Beautiful hotel, but our bathroom door wouldn’t close, it hits the door jam. There was no dinner, no drinks, no breakfast only coffee available.
Gloria
Stayed 1 night in Feb 2024
Response from Tori on 28 Feb 2024
Good morning sorry about the door not closing no the no breakfast and dinner. We do apologize for any inconvenience
I really like this hotel. We stayed here last year for a band event for my son. I remembered how good the breakfast was and how friendly the staff was. This time the staff was still friendly, but unfortunately I guess they had a call in and the restaurant didn’t open. I was really banking on the restaurant being open the next morning because we didn’t have time to get breakfast elsewhere. Other than that, everything was great. The maintenance and housekeeping staff are amazing!!! They’re super helpful and friendly! Ironically the front desk staff has the personality of a box of rocks, but they weren’t rude.
Billie
Stayed 1 night in Feb 2024
Response from Tori on 24 Feb 2024
Good afternoon that's for the response I will let the staff know
10/10 Excellent
Lauren
10 Feb 2024
Liked: Cleanliness
Lauren
Stayed 1 night in Feb 2024
Response from Tori on 24 Feb 2024
That's for your response i will share with the staff
Very friendly helpful staff. Lighting in room is poor
James
Stayed 3 nights in Jan 2024
Response from Tori on 24 Feb 2024
Good morning that's for your response I will share it with the staff
6/10 Okay
Huong
Travelled with family
6 Jan 2024
Liked: Cleanliness, staff & service
Disliked: Room comfort
It’s ok but could be better
The ac/heater unit was loud and the vibration from the system made sleep uncomfortable. There is no vent in restroom, iron board need to be replace. No breakfast or coffee was offered for weekend guests. Especially when that was part of the amenities offered when booking. The room just felt old for a hotel under the Marriott’s name. Otherwise, it was clean and friendly staff.
Huong
Stayed 1 night in Jan 2024
Response from Tori on 24 Feb 2024
Good morning that's for your response i will share it with the staff
The first desk clerk was really nice. He was very informative.
Arlisha
Stayed 1 night in Dec 2023
Response from BG on 22 Dec 2023
Dear Ms. Arlisha,On behalf of the entire hotel team, I want to thank you for sharing about your experience with our front desk clerk.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our front desk team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.
6/10 Okay
Rachelle
20 Dec 2023
Liked: Cleanliness, staff & service
Rachelle
Stayed 2 nights in Dec 2023
Response from BG on 21 Dec 2023
Dear Rachelle,On behalf of the entire hotel team, I want to thank you for sharing your stay experience. Your feedback helps us improve our product and we thank you for staying with us! Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.
Dear Ms. Tinesha,On behalf of the entire hotel team, I want to thank you for sharing that you enjoyed your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our housekeeping team leaders as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.
Our stay was good, staff was very friendly and helpful, our room was great , our only complaint was the fridge in the room wasn’t working, the very helpful staff got it up and running, but was still bad do to the fact it was on some type of timer, and shut off every 2 hours
No problems except that the GPS took me to another hotel down the street. When I called CbM the front desk agent gave me good directions to the hotel. She was very efficient and nice.
David
Stayed 1 night in Nov 2023
Response from Courtyard Champion on 28 Nov 2023
Thanks for the review David! Im pleased to hear that our team members were able to help you!
10/10 Excellent
Christine
26 Nov 2023
Christine
Stayed 1 night in Nov 2023
Response from Bob on 19 Dec 2023
Dear Ms. Christine,On behalf of the entire hotel team, I want to thank you for posting a review.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our housekeeping team leaders as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.
Room was comfortable and clean. Bath had no amenities and in the tub where soap and shampoo was supposed to be looked like it was broken off and not replaced. Remove completely or replace
Sharon
Stayed 1 night in Oct 2023
Response from Courtyard Champion on 11 Nov 2023
I do apologize that your bathroom did not have the correct amenities. I have communicated with the respective departments to get that rectified for the next guest. Thank you for taking time to bring this to our attention. I hope that we will see you again soon!