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Reviews of Microtel Inn & Suites by Wyndham Lady Lake/The Villages

3 out of 5
Microtel Inn & Suites by Wyndham Lady Lake/The Villages
850 South US Hwy 27/441, Lady Lake, FL

Reviews

8.0

Very good

Rating 10 - Excellent. 388 out of 1000 reviews" "
Rating 8 - Good. 317 out of 1000 reviews" "
Rating 6 - Okay. 162 out of 1000 reviews" "
Rating 4 - Poor. 77 out of 1000 reviews" "
Rating 2 - Terrible. 56 out of 1000 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

Elizabeth

Liked: Staff & service
Not cleaned very well
Stayed 1 night in May 2024
Response from Front Desk on 23 May 2024
We are sorry to hear that you experienced an issue during your stay and we will work to improve the situation you experienced. Thank you for choosing Microtel Inn and Suites. We appreciate your feedback.

6/10 Okay

kenneth

Travelled with partner
Floors in rooms need better cleaning and 24 hours notice to long need better coffee otherwise nice little place convenient
Stayed 2 nights in May 2024
Response from Assistant Manager on 22 May 2024
Dear Kenneth, thank you for taking the time to review us and give feedback. We appreciate your valuable input and will strive to do better every day.Thank you!

10/10 Excellent

Ashley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a room with one queen bed. The room was SMALL, but it was fine for two adults for two nights. Every staff member I came across was extremely nice & welcoming! We even got a phone call 30 minutes after we checked out letting us know we left 3 unopened bottles of juice & a can of red bull in the fridge. We were just up the road getting lunch & when we picked it up, they had it in the office fridge keeping it cold. I thought that was so nice & honest of the housekeeper of floor 2 & the receptionist! We will be back due to our experience!
Stayed 2 nights in May 2024
Response from Front Desk on 20 May 2024
Thank you for sharing your experience. I will be sure to let the staff know that it was appreciated. We also want to thank you for choosing Microtel Inn and Suites Lady Lake/ The Villages.

8/10 Good

Alan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good, but the only problem was the shower head was super dirty, room#110
Stayed 1 night in May 2024
Response from Front Desk on 19 May 2024
We are sorry to hear you encountered a problem and will work to correct the issue. Thank you for letting us know. We appreciate your feedback!

10/10 Excellent

Oscar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Assistant Manager on 20 May 2024
Dear Oscar, thank you for your kind review and feedback. We appreciate your business and look forward to seeing you again soon.

8/10 Good

Aref

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, friendly and convenient Does the job at a reasonable price
Stayed 2 nights in Apr 2024
Response from Front Desk on 17 May 2024
Thank you for choosing Microtel Inn and Suites Lady Lake/ The Villages. We appreciate your feedback!

10/10 Excellent

WILSON

Good location, easy access and great service
Stayed 1 night in May 2024
Response from Assistant Manager on 13 May 2024
Dear Wilson, thank you for taking the time to review us and give feedback for your stay. We appreciate your response and look forward to seeing you again soon.

10/10 Excellent

Lorie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay in Leesburg !!
Stayed 1 night in Apr 2024
Response from Assistant Manager on 29 Apr 2024
Dear Lorie, thank you for taking the time to review us. We appreciate your business and look forward to seeing you again soon.

10/10 Excellent

Randall, Colorado Springs

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The room was very clean. The place was quiet. We enjoyed our stay.
Stayed 2 nights in Apr 2024
Response from Assistant Manager on 29 Apr 2024
Dear Randall, thank you for your very kind words. We appreciate your business and look forward to seeing you again soon.

6/10 Okay

Richard

Travelled with partner
Rrr
Stayed 1 night in Mar 2024
Response from Front Desk on 27 Apr 2024
Thank you for choosing Microtel Inn and Suites! We appreciate your feedback.

10/10 Excellent

Manuel

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the location, but they should improve on their swimming pool, it need to be heated..!
Stayed 1 night in Apr 2024
Response from Krystel Duncan on 15 Apr 2024
Thank you for choosing Microtel Inn and Suites Lady Lake/ The Villages. We appreciate your feedback!

6/10 Okay

Ma Aurora

Travelled with partner
Liked: Staff & service, amenities
Housekeeping needs improvement. Bread crumbs on the carpet were never cleaned up even though housekeeping came to change towels and beddings.
Stayed 14 nights in Mar 2024
Response from Krystel Duncan on 15 Apr 2024
Thank you for choosing Microtel Inn and Suites. We appreciate your feedback!

10/10 Excellent

Ronald

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bery nice snd efficientvstaff.
Stayed 1 night in Apr 2024
Response from Assistant Manager on 14 Apr 2024
Dear Ronald, thank you for your kind review. We take pride in our staff and service.Regards,

8/10 Good

Otilia

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Morning Staff was wonderful
Stayed 6 nights in Apr 2024
Response from Assistant Manager on 12 Apr 2024
Dear Otilia, thank you for your review and feedback.We thank you again.

8/10 Good

Erik

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff did a nice job remedying a situation... Our first night was not restful as the people in the room next door did not stop making noise till after 1 a.m. We contacted the front desk at 12:15 a.m., but there was no remedy at that time. The next morning, however, after raising this concern via Expedia at 12:45 a.m., the situation was remedied. We were provided a room away from the "party people" and also an upgrade in the process. The day staff did a very nice job to make sure that the one bad night would not put a damper on the rest of our stay.
Stayed 3 nights in Apr 2024
Response from Assistant Manager on 10 Apr 2024
Dear Erik, thank you for taking the time to give us your feedback and review. We would like to apologize for the noisy guest and glad we were able to remedy this situation for you.

8/10 Good

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Reasonable prices and friendly stafg
Stayed 3 nights in Apr 2024
Response from Assistant Manager on 9 Apr 2024
Dear William, thank you for taking the time to give us your feedback and review. We appreciate your business and look forward to your next visit.Thank you,

10/10 Excellent

Joseph

Stayed 1 night in Feb 2024
Response from Assistant Manager on 4 Apr 2024
Dear Joseph, thank you for taking the time to review us. We appreciate your business and look forward to seeing you again soon.Sincerely,

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Assistant Manager on 3 Apr 2024
Dear William, thank you for your feedback and review. We appreciate your business and look forward to seeing you again soon. Sincerely,

10/10 Excellent

Tracy, New Albany

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice room, friendly staff.
Stayed 3 nights in Mar 2024
Response from Assistant Manager on 1 Apr 2024
Dear Tracy, thank you for taking the time to give us a review and your feedback. We will certainly share this with the staff.Sincerely,

6/10 Okay

Robinson

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Rooms are very small
Stayed 2 nights in Mar 2024
Response from Assistant Manager on 30 Mar 2024
Dear Robinson, although the single queen room may seem small to you it is the most economical and that is why guests love the room. But we also have larger rooms with 2 queen beds for a nominal fee. Please select that type of room and I think you will be more comfortable.Thank you!

4/10 Poor

Eric

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Assistant Manager on 30 Mar 2024
Dear Eric, thank you for taking the time to review us and we are sorry to hear everything was not as you expected. We apologize for the inconvenience and will try harder in the future.

10/10 Excellent

FREDERICK A

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great...our room did not have hot water and they up graded our room at no charge and lots of hot water...rooms were clean and worked great for us.
Stayed 1 night in Mar 2024
Response from Assistant Manager on 25 Mar 2024
Dear Frederick, thank you for taking the time to give us a review and your feedback mean a lot to us. We appreciate your business and will let Jon know you mentioned him in a review, which will certainly brighten his day. Thank you!

6/10 Okay

Richard

Travelled with partner
Disliked: Cleanliness
The supposed “Queen” bed we booked was definitely a double… I guess they really put the “micro” into micro hotel. It was also dirtier than expected… random hairs on pillows / bathroom floor. Some of the pillows had red / orange type stains on them and this felt uncomfortable. For house keeping to not notice these basic things an average guest like myself would notice at a glance, or for them to simply not care is unacceptable. I’ll put it this way in terms of cleanliness, I kept my shoes on at all times in all areas of the room because I felt grossed out touching anything with my socks or bare feet. The property was also just kind of old, dingy and like the elevators for example were really slow and grungy looking. Overall, it was a meh experience and next time I’d splurge a little more for more peace and comfort.
Stayed 2 nights in Mar 2024
Response from Assistant Manager on 24 Mar 2024
Dear Richard, thank you for taking the time to give us a review and your feedback. We will certainly try harder to make sure everything is cleaned up and make the next stay more comfortable.

10/10 Excellent

samantha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Hotel very clean awesome Front Desk staff at Night! I wish I could remember her name but the lady at the front desk was so Fun and helpful! Breakfast is good in the morning Pancake machine was fun! Pool was clean I will stay there again while visiting the Villages
Stayed 4 nights in Feb 2024
Response from Assistant Manager on 22 Mar 2024
Dear Samantha, thank you for allowing us to host you during your stay with us. We appreciate your feedback and review. Sincerely,

6/10 Okay

Marc

Liked: Staff & service
Stayed 3 nights in Mar 2024
Response from Assistant Manager on 22 Mar 2024
Dear Marc, thank you for staying with us. We appreciate your feedback and review. Hope to see you again soon.

8/10 Good

charles

Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service
There is a bbq restaurant next door and a Walmart within 5 miles. Currently there is road construction so anything close is preferred
Stayed 1 night in Mar 2024
Response from Assistant Manager on 20 Mar 2024
Dear Charles, thank you for your review and feedback. We appreciate your business and look forward to seeing you again soon.Thanks,

4/10 Poor

Maddie

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the dirtiest hotel I’ve ever stepped foot in. The shower was FULL of mold, the sheets had stains on them (we asked THREE times for them to be changed and it never happened) our room was never cleaned during the 3 days staying there, the bathroom had body hair swept into a ball in the corner, the floors felt like someone rubbed grease everywhere. The floors were sticky and nasty. The food at the breakfast tasted sour and expired. I would say this is the worst hotel I’ve ever stayed in.
Stayed 3 nights in Mar 2024
Response from Assistant Manager on 20 Mar 2024
Dear Maddie, thank you for taking the time to give us your feedback. We appreciate it and will strive to do better next time. I believe we did give you a free upgrade when you asked. I apologize for the inconvenience.

10/10 Excellent

John

Stayed 1 night in Mar 2024
Response from Assistant Manager on 9 Apr 2024
Dear John, thank you for your feedback and review. We look forward to your next visit.Thank you,

8/10 Good

Dennis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Road construction!!!
Stayed 1 night in Mar 2024
Response from Front Desk on 9 Mar 2024
Thank you for choosing Microtel Inn and Suites Lady Lake/ The Villages. We appreciate your feedback!

10/10 Excellent

Donna, Pompano Beach

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean room and very comfortable bed! We only stayed one night but we will definitely stay again the next time we're in the area.
Stayed 1 night in Mar 2024
Response from Front Desk on 8 Mar 2024
Thank you for choosing Microtel Inn and Suites Lady Lake/ The Villages. We look forward to seeing you again!

10/10 Excellent

brian

Liked: Cleanliness, staff & service, property conditions & facilities
Road construction
Stayed 4 nights in Mar 2024
Response from Assistant Manager on 7 Mar 2024
Dear Brian, thank you for taking the time to give us a review. We appreciate your business and look forward to seeing you again soon.

10/10 Excellent

Oscar

Stayed 2 nights in Mar 2024
Response from Assistant Manager on 26 Mar 2024
Dear Oscar, thank you for taking the time to review your stay. We appreciate your feedback and look forward to seeing you again soon.

6/10 Okay

Bonnie, Anna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is great, we stayed in a queen suite on the first floor. It was quiet and had a lot of room. The cons. Shower was terrible, most of the water was coming out of the faucet instead of the shower head. The bed was uncomfortable, sloped to the middle. There was no coffee at 7:00am when we went for breakfast, the person that was supposed to be attending to the breakfast had just arrived and was more interested in getting the cleaning carts ready instead of refilling the breakfast items.
Stayed 2 nights in Mar 2024
Response from Assistant Manager on 5 Mar 2024
Dear Bonnie, thank you for your taking the time to give us your feedback. We appreciate your business and will make some better changes so we don't have these issues in the future.Thanks again!

8/10 Good

Bonnie, Anna

Liked: Cleanliness, staff & service, property conditions & facilities
Good place for the money!!
Stayed 2 nights in Feb 2024
Response from Front Desk on 9 Mar 2024
Thank you for choosing Microtel Inn and Suites Lady Lake/ The Villages. We appreciate your feedback!

6/10 Okay

Shekeria

The property could definitely use some updating. There was a big sign on the front of the building saying “No Pets Allowed” but there were guest walking their dogs in and around the property while I was checking in. One night while there I came back to a group of people hanging out around one of the entrances smoking and congregating. I was a little nervous because of the rumored “Klan” presence in that area but I made it to my room safely without incident. Unless it’s a one or two night stay I don’t recommend. It appeared that a lot of people were long term guest (living) there. I was forced to stay here due to the other nicer places being full but I learned my lesson to plan better for my next trip.
Stayed 2 nights in Jan 2024
Response from Assistant Manager on 4 Mar 2024
Dear Shekeria, thank you for staying with us and giving your feedback. I am sorry about the experience you had with us. We have some guests that stay long term but they are retirees or workers. All very nice people we do not have problems with. Thank you!

8/10 Good

Rochelle

Travelled with partner
Liked: Amenities
Nice clean rooms and a good breakfast. Staff was very nice too.
Stayed 1 night in Mar 2024
Response from Assistant Manager on 4 Mar 2024
Dear Rochelle, thank you for your kind words and feedback. We appreciate your business and look forward to seeing you again in the near future.Thank you!

6/10 Okay

Janice

Liked: Cleanliness, property conditions & facilities
Staff was not friendly or hospitable but room was clean and comfy.
Stayed 1 night in Mar 2024
Response from Assistant Manager on 4 Mar 2024
Dear Janice, thank you for taking the time to give us a review and your feedback. I am sorry if you had any misunderstandings with the staff. I will certainly bring this to everyone's attention. Thank you!

8/10 Good

Vincent, Smithtown

Travelled with partner
The staff were very friendly. However, we arrived around 2;00 and wanted to check in early . We knew the room was not ready but we wanted to get a room key to avoid our late arrival. Staff said they couldn’t do it. When we returned after 10:30, we had to ring a bell by the counter and it took a good 15 minutes before a staff person arrived. If we had the key earlier, we wouldn’t be inconvenienced.
Stayed 1 night in Feb 2024
Response from Assistant Manager on 29 Feb 2024
Dear Vincent, I am very sorry we were unable to check you in earlier but we may not have had rooms available as we may not have gotten the type of room you requested ready. I apologize for the inconvenience.Thank you!

8/10 Good

Joseph

Stayed 1 night in Feb 2024
Response from Assistant Manager on 20 Mar 2024
Dear Joseph, thank you for taking the time to give us a review. We appreciate your business and look forward to seeing you again soon.Thanks!

8/10 Good

Heather

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2024
Response from Assistant Manager on 27 Feb 2024
Dear Heather, thank you for giving us the opportunity to serve you. We appreciate your business and the great review you gave us. I will share this with our staff. Thanks again.

10/10 Excellent

Kathleen

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was amazing on Friday night February 23rd. I reserved a room with one bed and at the last minute my friend joined me. Sorry don’t remember the names, a gentlemen didn’t think he had a room left but he took the effort and found one. The lady was from South America. ? They were both very very polite and engaging. 10 stars The breakfast was lacking, not much and the de cafe was like water.
Stayed 1 night in Feb 2024
Response from Assistant Manager on 25 Feb 2024
Dear Kathleen, thank you for your kind words and super review. I am glad Jon and Iro were able to help you out and yes they are both truly awesome people. We pride ourselves on having a great staff and I will share your feelings with them both who will be truly encouraged.Thank you!

10/10 Excellent

Marjorie

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean places
Stayed 1 night in Feb 2024
Response from Assistant Manager on 24 Feb 2024
Dear Marjorie, thank you for your very kind review. We are glad we were able to help you and always looking forward to seeing you again.Thank you!

4/10 Poor

Tom

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Would definitely not stay here again or recommend.
The bed was horrible - too soft. The bathroom light turned on a really loud fan. Ty he TV did not work at all.
Stayed 1 night in Feb 2024
Response from Assistant Manager on 22 Feb 2024
Dear Tom, we are sorry to hear the experience you had with us was not good. We will go back and check on your concerns. Thank you!

6/10 Okay

Verified traveller

Business traveller
Disliked: Staff & service, room comfort
Sucks
Staff not friendly Ask for decafe coffee and give you a attitude In a room 307 and it was noisy Sounds like a generator going on and off The only reason why I came to this hotel is because the price Next time I am in need of a place to stay it differently won’t be this hotel And no recommendations to any of my fellow troops
Stayed 1 night in Feb 2024
Response from Assistant Manager on 19 Feb 2024
Hello, we are sorry about any inconvenience you may have faced. We appreciate your feedback and try a little harder.Thanks again!

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of our frequent getaways
We have stayed at this Microtel location many times and have always had a great experience
Stayed 2 nights in Feb 2024
Response from Assistant Manager on 13 Feb 2024
Dear Andrea, thank you for your great review and feedback. We appreciate your business and look forward to seeing you again soon.

6/10 Okay

THOMAS

Liked: Staff & service
Stayed 1 night in Jan 2024
Response from Assistant Manager on 29 Feb 2024
Dear Thomas, thank you for taking the time to give us a review. Please let me know what we could have done better for you.Thank you!

8/10 Good

Peggy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When i got there didn't like my room so staff put me in a better room.
Stayed 2 nights in Feb 2024
Response from Assistant Manager on 11 Feb 2024
Dear Peggy, thank you for giving us your feedback. We appreciate your business and look forward to seeing you again.Thank you!

8/10 Good

Kevin

Business traveller
Liked: Staff & service
This was a nice hotel. It was clean and the staff was very nice. I don’t know what I paid offhand, but I’m guessing it wasn’t much. Room was small. Tried to force myself to eat the breakfast twice and couldn’t do it.
Stayed 3 nights in Feb 2024
Response from Assistant Manager on 10 Feb 2024
Dear Kevin, thank you for taking the time to give us your feedback. We appreciate your business and look forward to doing business with you in the future.Thank you!

6/10 Okay

CHARLES

Breakfast subpar
Stayed 2 nights in Feb 2024
Response from Assistant Manager on 11 Feb 2024
Hello Charles, thank you for taking the time to give us your feedback. We certainly appreciate your business and advice on breakfast and will see what we could add.Thank you!

10/10 Excellent

Michael

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Front Desk on 4 Feb 2024
Thank you for choosing Microtel Inn and Suites Lady Lake/ The Villages. We appreciate your feedback!