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Reviews of Auberge West Brome

3 out of 5
Auberge West Brome
128, 139 Road, Lac-Brome, QC

Reviews

8.8

Excellent

Rating 10 - Excellent. 154 out of 303 reviews" "
Rating 8 - Good. 115 out of 303 reviews" "
Rating 6 - Okay. 25 out of 303 reviews" "
Rating 4 - Poor. 6 out of 303 reviews" "
Rating 2 - Terrible. 3 out of 303 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Alexandre

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. Friendly staff 😁
Stayed 1 night in May 2024

8/10 Good

Ben

Stayed 1 night in Jan 2024

10/10 Excellent

Partnar Animal Health Inc

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Alanna

Stayed 1 night in Mar 2023

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spa treatment was excellent and dining was amazing
Stayed 1 night in Oct 2022

10/10 Excellent

bouchra

Liked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2022

10/10 Excellent

Chantal

Stayed 2 nights in Jun 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent staff and food
Reception and Restaurant staff were excellent. The servers were very knowledgeable and made sure they satisfied our need for gluten free breakfasts and supper. Food was well presented and delicious. Accomodations were very clean and comfortable. Kitchen, e.g. electric stove, could use some updating, but everything worked perfectly well. We enjoyed the large veranda and quiet setting. I enjoyed the gym, pool and sauna. Rudi
Stayed 2 nights in May 2022

8/10 Good

Lucille Wood

Stayed 4 nights in May 2022

10/10 Excellent

Sarah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Room had everything we needed. Even 2 place settings. Bed was very comfortable!! Front desk staff super friendly and the amenities were amazing!!!
Stayed 3 nights in Mar 2022
Response from Kim W. on 21 Mar 2022
Thank you for sharing your comments with us! Our team works very hard and will be so happy to read your review. Hope to welcome you again very soon!

10/10 Excellent

dominique

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing views
Stayed 2 nights in Feb 2022

10/10 Excellent

Stephanie

Stayed 2 nights in Oct 2021

8/10 Good

Joan Ord

Travelled with partner
Liked: Cleanliness, staff & service, amenities
We thought the property was in a nice quiet setting. It is also close to everything.
Stayed 2 nights in Oct 2021
Response from Kim W. on 18 Oct 2021
Good morning, Thank you Mrs. Ord! We are very happy that you enjoyed your stay. Hope to welcome you again very soon!

10/10 Excellent

Nathalie

Liked: Cleanliness, staff & service
Stayed 2 nights in Oct 2021

4/10 Poor

Robin

Stayed 1 night in Oct 2021

10/10 Excellent

Kathleen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely location and beautiful hotel. Staff outstanding. Bistro meal was superb!!
Stayed 1 night in Sep 2021

6/10 Okay

lise

Stayed 1 night in Sep 2021

8/10 Good

corinne

Stayed 1 night in Jun 2021

8/10 Good

Lee H.

Liked: Cleanliness
Very comfortable
This is a lovely property, very comfortable, spacious, with great amenities.
Stayed 2 nights in Jun 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice stay, would recommend
Stayed 2 nights in Jun 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La vue des collines
Stayed 2 nights in Jun 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
The auberge is located on a beautiful property and we enjoyed our stay. Having a kitchenette was also great. However, the satellite TV did not work and the WIFI was quite slow. I suggest they upgrade these services to ensure an even better stay.
Stayed 1 night in Apr 2021

6/10 Okay

Gabriel

Disliked: Staff & service
Average Hotel Shouldnt be Star rated
Average Auberge in a magnificent surrounding. Average comfort, Average cleanness. A 2.5 to 3 Stars Hotel
Stayed 1 night in Apr 2021

8/10 Good

Benoit

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wife and I thoroughly enjoyed our stay and will be coming back soon!
Stayed 1 night in Apr 2021

10/10 Excellent

Isabel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2021

8/10 Good

Verified traveller

Stayed 4 nights in Dec 2020

2/10 Terrible

Verified traveller

Stayed 3 nights in Dec 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2020

6/10 Okay

Sandrine

Liked: Cleanliness, room comfort
Overall good stay
We had an overall good stay. The room was really clean and bed was comfortable. Bathroom was renovated but the kitchenette was pretty old. There was a lot of noise from the occupants upstairs late at night. I would say that the rooms are not very well soundproofed. Also the kitchenette was not very well equipped. No pots and pans. So impossible to make any food in the room other than reheating. There was coffee but no tea. Also, I was charged two times for the room since the receptionist did not check if I already paid for the room at first. She paid me back right away, but Ill have to wait 5-7 days for the refund. There was also an establishment tax that was not indicated in the total or description of the hotel when I booked. Make sure to call the hotel to get an accurate amount of the reservation. Other than that, the surroundings was beautiful. You can take long walks around the hotel to see the landscape and cows.
Stayed 2 nights in Oct 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Delightful location with walking trails. Bistro restaurant is a 'not to miss' experience. Suite was spacious and enjoyed the private outdoor space.
Stayed 2 nights in Sep 2020

8/10 Good

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020

10/10 Excellent

Christina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020

10/10 Excellent

Taalib

Stayed 1 night in Aug 2020

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Aug 2020

8/10 Good

Susan, Niagara-on-the-Lake

Travelled with partner
Liked: Cleanliness, staff & service
Well appointed room. Dinner was outstanding. Looking forward to breakfast.
Stayed 1 night in Aug 2020

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Has an indoor pool, sauna and hot tub. Easily accessible.
Stayed 3 nights in Feb 2020
Response from Kim on 17 Feb 2020
We are thrilled that you enjoyed your stay! Hope to welcome you again very soon! Kim W.

10/10 Excellent

Zachary

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet, clean and comfy. Sandra at the front desk was more than accommodating and really made our stay special.
Stayed 1 night in Jan 2020

10/10 Excellent

Ryan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from Kim W. on 28 Jan 2020
Good morning Ryan, We are thrilled that you enjoyed your stay with us. Hope to welcome you again very soon!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2020

8/10 Good

Kim, Montreal

Travelled with pets, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We loved that the Auberge is pet friendly and has a very nice walking trail right on the property. The indoor pool (I found it a bit chilly but hubby was comfortable), the hot tub, and the sauna were nice ways to relax at the end of a day outdoors. We loved having a kitchenette in our room so we didn't have to eat out for all our meals. The front desk receptionist there on Friday and Saturday evenings was not very helpful or pleasant, but other than that we very much enjoyed our stay.
Stayed 2 nights in Jan 2020
Response from Kim W. on 7 Jan 2020
Good morning Kim, Thank You for sharing your comments with us. Very happy that you enjoyed your overall stay with us. Could you please provide us more details concerning your unpleasant run ins with our receptionnists? Kind regards,

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
The swimming pool closes at 9pm, which is disappointing. We were planning to chill in the pool and hot tub after skiing and were not able to. I wish there was a vending machine on the premises: when we arrive from skiing, we were very thirsty and wanted to buy a bottle of water but the reception was closed and we had to drive 10 km to the nearest convenience store. Also, the restaurant does not have a menu for kids. The food is very good for an adult but too sophisticated for a child.
Stayed 1 night in Jan 2020
Response from Kim W. on 6 Jan 2020
Good morning, Thank you for sharing your comments with us. Very sorry that you were inconvenienced by our pool opening hours. In our hopes to respect our environmental responsibilities we do not carry bottled water here. We do follow acute guidelines to ensure the quality of our water, you can be reassured that our water is good to drink. We are pleased that you enjoyed your meal with us but will pass your request for a children's menu on to our kitchen team. Best regards,

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxation haven.
Everyone was very friendly and every need was dealt with. This was a relaxation visit for me, and I felt quite pampered every step of the way. I had both a lunch and a dinner at the Bistro there, and the selection, and quality was amazing!
Stayed 2 nights in Dec 2019
Response from Kim w. on 6 Jan 2020
Good morning and thank you for your review. Our team works very hard and will be pleased to read your kind words. Best regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2019

8/10 Good

Verified traveller

Stayed 3 nights in Oct 2019

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing value. Just as good as any five star hotel
This hotel was fantastic. I’d definitely stay here again!
Stayed 1 night in Oct 2019

6/10 Okay

Evelyn, Boise

Travelled with family, Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The actual room with a fireplace did not really look like the pictures on expedia. Everything was a bit worn. Not worth the price that was charged.
Stayed 2 nights in Sep 2019

8/10 Good

CBF, Montreal

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked the location -- it was beautiful. The breakfast at the restaurant was also very good.
Stayed 2 nights in Oct 2019