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"This hotel should be 5 stars "

"Had an amazing stay at the altapura, read a few reviews a few days before we went and were worried, but it was great. Main complaints were about how hot the rooms were, which were understandable, but opening the window solved that. The other critique we read was about the restaurants and choice of food for half board. Breakfast was buffet and had a great selection. Dinner you get 65 euros contribution each evening towards food, which you can choose from the menu of the 3 different restaurants they have. European, Japanese and a cheese place. The food is all cooked fresh and to a great standard. The staff were really friendly and helpful, the hotel is in my opnion in the perfect location, ski in skin out, not far from several ski lifts, but not in thr centre of town so you don't get all the noise and footfall. Beds were really comfy, overall had a great experience and will be back next year! "

"The hotel staff were exceptional. very friendly and kind and will go to any length to please you. From the front desk to the dining area and ski rental area, all great people with great customer service. Berangere at the front desk was super kind and professional and did everything to make my stay as comfortable as possible. I was very impressed by all their staff. Very close to the slopes, ski in and ski out. Great location, close to everything. Higlly recommend it. "

"Great stay. Room well equipped with everything we needed. Ski in ski out worked well. We couldn’t get the wifi code to work all week so gave up. We did ask at reception for them to look at it which they did but it still didn’t work. Pool and hot tub great feature though could have been warmer! And perhaps slightly larger as a bit crowded especially at the end of the day. Building could have done with a lick of paint in places but general standard was still very high and was very impressed. Bins, linen and towels changed on multiple occasions. On arrival, the bed and carpet could have been a bit cleaner which let it down slightly. Floors a bit thin but despite being right next to the main door it wasn’t too loud and slept well. Shop nearby good pricing given location. Underground parking very convenient though tight if you have a big car. "