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Reviews of La Spezia by The First

La Spezia by The First
Via Persio Aulo Flacco, 49, La Spezia

Reviews

8.0

Very good

Rating 10 - Excellent. 55 out of 116 reviews" "
Rating 8 - Good. 31 out of 116 reviews" "
Rating 6 - Okay. 13 out of 116 reviews" "
Rating 4 - Poor. 5 out of 116 reviews" "
Rating 2 - Terrible. 12 out of 116 reviews" "

9.0/10

Cleanliness

7.8/10

Staff & service

6.8/10

Amenities

8.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

Amy

Travelled with partner
Liked: Staff & service, property conditions & facilities
Air conditioning didn’t work and a lot of amenities were extra like soap, water etc. the WiFi also didn’t work. good location and great communication with owner. Great for couples It was also quite close to a main road and a lot of noise of a night time.
Stayed 1 night in May 2024

10/10 Excellent

LAnita

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful location, great restaurants close to apartment. Very clean and close to the waterfront park. We truly enjoyed our time here. Bonus, the safe was stuck with our passports and they came out on a Sunday afternoon to rescue us. Best communication and went above and beyond what we expected. Highly recommend.
Stayed 2 nights in Sep 2023
Response from reception on 22 Nov 2023
Hi thank you for your nice reviewThe Management

2/10 Terrible

Elaine

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property owner is terribly rude and highly NOT recommend.
Stayed 1 night in Jul 2023
Response from management on 29 Sept 2023
Hi Elaine you are the one who booked 3 rooms for 6 people and you arrived in 10 and you didn't want to pay for extra people for this reason we were rude but you are meanwe highly not recommend guests like you

2/10 Terrible

Mike

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Falsely advertised. No King bed, not a Jr. Suite. One small room and an uncomfortable cot .Tiny bathroom. No parking.
Stayed 1 night in Sep 2023
Response from management on 22 Sept 2023
sometimes it's really difficult to understand how dishonest people are. We never advertised a King bed or a parking so how can you expect them? to be more comfortable we have royal suites but if you want to save money and then complaint it's your problem

8/10 Good

James

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Interesting Property
hotel is actually an office suite with 6 rooms. unattended. Issue is if you need a taxi/other. Walking distance to train if no bags. New, but it got it done nicely and great AC!
Stayed 3 nights in Sep 2023
Response from management on 22 Sept 2023
Dear JamesThank you for your nice reviewBest Regards

6/10 Okay

Yan

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
I didn’t like the self check inn system in fact when I booked I had no idea it was a self check inn The address on line was different that the one that was sent to me on wathsapp it was two different buildings it was very confusing it would have been very nice to have someone with the keys welcoming you the room was very clean the bed comfortable room and bathroom kind of small location very convenient
Stayed 1 night in Sep 2023
Response from management on 22 Sept 2023
Dear Yawe are sorry for your confusion but Thank you for your nice reviewBest Regards

10/10 Excellent

KIN WAH

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Don't fool by other negative comment. This is one of the best place when I stay in Italy. It is about 15 mins walk or 5 mins taxi ride from La spezia train station. I did not drive but see plenty of parking around. there is also public bus station right at the building. Owner of the unit provided clear instruction on how to get in to building and how to get the room card. we communicate by whatsapp but im not sure if it is the only way to talk. lobby is little dark but nothing to worry about. there is elevator so you dont need to take your luggage up. once you enter the unit, it is a different world, very modern and comfortable. there are 4 rooms and i dont hear anything from other rooms. in conclusion i would recommend this place for anyone who visit Cinque Terre.
Stayed 1 night in Aug 2023
Response from management on 22 Sept 2023
Dear KinThank you for your nice reviewBest Regards

2/10 Terrible

gavin

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
If you want to be DISAPPOINTED stay here!
- No WhatsApp don’t book as this is the only form of communication you have with the owner. - Hotels.com states concierge service there was NONE, the room was located inside a residential apartment block with no obvious signage, NOT a HOTEL or even a B&B this it is a room sectioned off in an apartment. -Contacted via whatsapp and sent photos of lock boxes where each time a different key or card was obtained to be able to access the room, you don’t meet any concierge you are rather sent on a treasure hunt. - Free offsite parking hotels.com states, this is not the case, the off-site parking is the street and good luck, parking is scarce and small. Be aware this apartment does not have it’s own parking. - At 11pm the apartments power went out and people we unable to get into their room with their swipe card, we were told by 2 random people who were attempting to open peoples room with a key that the owner would be their in 10 minutes to fix the power, the owner never showed and their was a code to a lock box that was sent via whatsapp to all guest that opened an emergency box at the front of the apartment that held keys that could open everyone’s room BE AWARE this box could be opened by anyone staying in the room and meant that your room could have been opened and accessed by any number of strangers, VERY SCARY. - Air conditioner didn’t work. Whole experience lack lustre save your money and just stay else where
Stayed 1 night in Jul 2023
Response from Reception on 9 Aug 2023
Dear Gavin it’s very strane that you didn’t write there was an important problem with the electrical system that night that’s not common but you have time to publish pics of our self check in box, is this useful? A member of our staff was there assisting guests who had problem with electricity and this was not your case . In the emergency box there are emergency keys but if you are inside your room with the keycard inserted in the pocket no one can open the door so what is scary? Are you a drama Queen? Probably yes

10/10 Excellent

Lindsay, Calgary

Liked: Cleanliness, staff & service, property conditions & facilities
The apartment was gorgeous, in a great location. La Spezia is a beautiful town, I wish we stayed longer to enjoy this seaside town also!
Stayed 1 night in Jul 2023
Response from management on 22 Sept 2023
Dear LindsayThank you for your nice reviewBest Regards

4/10 Poor

Chad

Travelled with partner
Disliked: Staff & service, property conditions & facilities
Very disappointed. We booked based on available parking. The ad said offsite FREE parking. It was expensive. There is no front desk - so need to self check in using whatsapp. When I inquired I found the responses rude. Although the room was clean it was expensive considering no one is onsite
Stayed 1 night in Jul 2023
Response from Management on 16 Jul 2023
Dear ChadYou complained for a parking that’s not advised as free or private or connected to the hotel. When we answered no to your parking request you immediately menaced us to write a negative review that’s not a good way to solve problems. We are proud of our job and not offended at all by your review concerning a service that we don’t offer to our clients. Enjoy your life

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Excellent room
Stayed 1 night in Jun 2023
Response from management on 22 Sept 2023
Dear GuestThank you for your nice reviewBest Regards

10/10 Excellent

Liezel

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great apartment - independent stay
Loved the apartment, modern, nice design and super clean, fancy toiletries. Good location near the harbour, although good to note for a short stay is far end of town from station. Self check in was easy, good instructions and host was responsive to any queries. Not sure where the main building where any facilites is though, could not find any details about this (although we dis not need anyway).
Stayed 1 night in Jun 2023
Response from Management on 22 Sept 2023
Dear LiezelThank you for your nice reviewBest Regards

8/10 Good

Tomas

Liked: Cleanliness, property conditions & facilities
Great convenient location for walking. Only issue was parking. Nothing really very close. Great self check in directions so it went smoothly without actually having a front desk.
Stayed 2 nights in May 2023

8/10 Good

Shoroug

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room itself was good and comfortable, modern style. But the building is not that much; old building.
Stayed 2 nights in Apr 2023

2/10 Terrible

Nicole

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We checked in late as our train didn’t arrive until 10:30 p.m. beware-as these people won’t help you after 5:00 pm. The door knob handle was off the door and on the floor when we arrived. We couldn’t get into the room. Both Expedia and myself called the owners several times and no one answered. They refused to credit our fees-even when we couldn’t get into the room due to a facility issue. The owner called me hysteric and dramatic and could have cared less that my family of four almost had to sleep on the hallway floor. We called 22 places and finally found ONE that could accommodate as at midnight. I’ll be disputing this charge as there is no way I am paying for this horrible experience and rude owners.
Stayed 1 night in Apr 2023
Response from The Management on 21 Apr 2023
Dear Nicole your review is not exact. we assisted you till 9 pm while you were on a train approaching La Spezia, you didn't call us several times and you were called hysteric and dramatic considering your offensive message on our whatsapp. you didn't call 22 places because you wrote us that Expedia found for you an accommodation in town. thank you

2/10 Terrible

Nicole

Travelled with family, Travelled with family and small children
Disliked: Staff & service, property conditions & facilities
We checked in late as our train didn’t arrive until 10:30 p.m. beware-as these people won’t help you after 5:00 pm. The door knob handle was off the door and on the floor when we arrived. We couldn’t get into the room. Both Expedia and myself called the owners several times and no one answered. They refused to credit our fees-even when we couldn’t get into the room due to a facility issue. The owner called me hysteric and dramatic and could have cared less that my family of four almost had to sleep on the hallway floor. We called 22 places and finally found ONE that could accommodate as at midnight. I’ll be disputing this charge as there is no way I am paying for this horrible experience and rude owners.
Stayed 1 night in Apr 2023
Response from management on 15 Apr 2023
we accept all reviews but not those false. check in is open till 8 pm but if you arrive 10.30 pm and you are not able to open one door that is used by all other guests it's not our fault. You wrote histerric messages to us and again you lie because you wrote us that Expedia found for you an home not at midnight. we are waiting for you disputation and good luck

2/10 Terrible

Michael, AUSTIN

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a three story walk up and the elevator does not work. The rooms are as they appear, nice and modern. The facility in a decrepit multi use building, it has not been painted in years, a window is out covered with dirty plastic. We walked away, they refused a refund.
Response from reception on 14 Apr 2023
thank you for your false review

10/10 Excellent

Lucille

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, comfortable and good location
Very clean and comfortable. Communication via WhatsApp was quick, self check-in & check out was easy. Building is secure and in a good location near the marina and driving distance to all the sites. I was concerned after reading bad reviews online but we had no issues at all in the honeymoon suite and loved our stay.
Stayed 1 night in Jan 2023

2/10 Terrible

Matilda

Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
Avoid this hotel from hell. Don’t be deceived by the photos. Although it’s centrally located, the building where it’s located is very old and dark and feels kind of creepy. Aircon doesn’t work, no blanket, kettle and zero service. The room feels cold and has lots of strange noises during the night. We even experienced 3 temporary blackouts. Staff totally rude and unhelpful and even threatened to cancel our reservation and indeed he did cancelled the last 2 days of our reservation.
Stayed 3 nights in Oct 2022
Response from enrico on 7 Oct 2022
Hi we understand that you are completely stressed but your opinion is completely false. Aircondition is not working in autumn. blankets are in the closet, kettle is no part of the facilities of the room but if you ask it's provided, we assisted you with all your crazy no sense questions and we didn't cancel your reservation you decided to leave. Enjoy your life !!!

2/10 Terrible

shawn

Disliked: Staff & service, amenities, property conditions & facilities
Terrible service, card for room wasn't where it was supposed to be and couldn't get ahold of anyone to gain access. Had to wonder around the town with our luggage and find a different place to stay.
Stayed 1 night in Sep 2022

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
It’s a clean property but no one is around to help urgently if anything is needed. There is no reception or any other support easily available.
Stayed 2 nights in Sep 2022

6/10 Okay

Maria T

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
It was a hassle as far as there is very limited parking The spots around front door are very few Had to park 2 blocks away. Bring suits cases to room. Took 2 trips. Take care to Porto Morello about 10 m away for overnight paid parking
Stayed 2 nights in Sep 2022

4/10 Poor

Kenny Fu Tak

Travelled with family
Liked: Cleanliness, staff & service
Clear instruction was provided on getting the key card. But someone else took it and apparently they made a mistake to put someone else into our room. We ended up relocated to a different building. Air con barely worked in a hot summer time. Location is convenient.
Stayed 2 nights in Aug 2022

8/10 Good

Juan, miami

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The property is around 20 min from the train station. Taxi cost around 15-18 euros. If you like to walk and if you have good luggage with wheels, we recommend to walk and get familiar with the area. We spent 2 days as a base to go to cinqueceterre. The building facade is going through renovation and we were surprised we were not told about it but it was not disturbing at all. The room was spacious and very clean. My mother in law loved the coffee machine, foam maker for the capuchino and the breakfast taken to our room was delicious!
Stayed 2 nights in Aug 2022

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The location was great and the unit was excellent for a family of four.
Stayed 3 nights in Jul 2022

10/10 Excellent

Ezra

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022

10/10 Excellent

Felix

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great room, convenient and super clean
Staying at La Spezia was comfortable and easy. The room is in a building located within an easy walk to the commercial streets, with great shops and food. It’s on the third floor, and there is an elevator. It is not a traditional hotel, and there is no lobby but we got great, easy instructions in how to enter and, our contact with the hotel was always available. The room was impeccable and modern, super comfortable. There was a little bit of noise but it is on a city street, to be expected. The internet went out late at night, maybe due to an outage. Parking was offsite, at plaza Europa, a few blocks away. We suggest that place to park, it is safe and easy. Otherwise you’ll be fighting for a place on the streets and they are scarce. Overall, we definitely will be back at this place. We highly recommend it!!
Stayed 1 night in Oct 2021

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2021

6/10 Okay

Sarah Anja

Liked: Cleanliness, room comfort
Disliked: Staff & service
Nice room but indeed just a ROOM
The room was nice & clean, the location was great but there was nobody around for check-in. That was not what I expected if "Check-in time 2PM - 7PM" is mentioned in the booking; personally I would expect someone to be around during the mentioned time frame. Instead there's a key box to which you get the code by whatsapp, all communication is by whatsapp, which at times was a bit rude (or maybe simply lacking englisch skills made it sound like it...). The rooms are inside a public building, guess there are some other flats / B&Bs as well as commercial / office space in it, the hallway way a bit spuky though. The booking mentioned "free offsite parking", which I find quite missleading... it simply means that in the town there is a free parking space, but in fact has nothing to do with the hotel.
Stayed 2 nights in Oct 2021
Response from The management on 9 Oct 2021
Hi it’s really strange that you don’t know restrictions imposed by Covid emergency and so it’s better to avoid personal contacts. You need someone there for? We replied to all your requests and we have all English skills and you? Kind Regards

2/10 Terrible

Verified traveller

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
staff not customer friendly. not happy at all.
Stayed 2 nights in Jul 2021
Response from enrico on 27 Jul 2021
You gave us 1 but you didn't sign your review you are really brave

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
good location; next to the city center and the touristic port
Stayed 3 nights in Jun 2021
Response from enrico on 21 Jul 2021
Hi we are pleased that you enjoyed your stay with us. we hope to welcome you again soon Kind Regards The Management

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good base for Cinque Terre
Suits are located across two buildings and initially we went to the one the map on the app indicates, we had to wait a little while before we were collected and walked to the building we were staying in. The suit itself was fabulous, very clean and comfortable! We didn’t spend any time in La Spezia, but it was a great base to explore Cinque Terre from.
Stayed 2 nights in Sep 2020
Response from Enrico on 24 Oct 2020
Dear Richard, Thank you for your review. We apologies for the inconvenience of the wrong information and of the delay in collecting you and walking you to the correct address We are pleased that you enjoyed your room and we hope to welcome you back in a near future Kind Regards Enrico Reservation Department

8/10 Good

Viktor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Modern and Luxury feel
We stayed here as a part of a longer trip and spent 2 night on the first. We got a warm welcome from the personnel and enjoyed our stay very much. Luxury, clean and modern rooms.
Stayed 2 nights in Aug 2020
Response from Enrico on 24 Oct 2020
Dear Viktor Thank you for your review. We are pleased that you enjoyed your stay with us and we hope to welcome you again in a near future Kind Regards Enrico Reservation Department

2/10 Terrible

Verified traveller

Disliked: Staff & service
The LAST Hotel in La Spezia to book.
This is NOT a hotel. Getting into it is like trying to break into Fort Knox. Outside door has Security Key entry, Than two floors up again a security Key entry and than you are in a hallway with rooms with no key nor a number of a room. Nobody on site so after three calls and breaking into the second floor waited for a nice young gentlemen to let us in. Than we found out no Wifi was working and got a lame excuse that a Lighting storm disabled the Wifi that week and repairs not made yet. People in July, 3 months earlier had the same complaint. Room was OK but the aircon was not working fully even though it seems less than a year old. Next day needed a receipt of the stay and was told on the phone by the admin staff I would get it by mail in a few days. Never came and even after chasing Hotel.com it is still missing. My recommendation if you are travelling for Business AVOID this place. Should rename the Hotel(room) from The First to The LAST in La Spezia.
Stayed 1 night in Sep 2019
Response from Sylvia on 10 Dec 2019
Dearest, first of all I would like to thank you for have shared the review with us so that we can always better ourselves. We are sorry to ear about all this inconvenience caused while with us but unfortunately the lighting caused us big problems that time. We understand the frustration but is all solved, finally, now and hope to be able to welcome you once again so to show you the true The First experience maybe in The First Riomaggiore and Manarola. Awaiting to do so we remain at complete disposal Best Regards Sylvia

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2019
Response from Sylvia on 22 Sept 2019
Dearest first of all I would like to thank you for have chosen us and for the lovely score you have left to the structure and the services. We are glad you have had a lovely time with us and hope to be able to welcome you once again with us maybe also in The First Riomaggiore and Manarola. Awaiting to see you once more we remain at complete disposal Best Regards Sylvia

10/10 Excellent

ALICE

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019
Response from Sylvia on 19 Aug 2019
Dearest, first of all I would like to thank you for have chosen us and for the lovely review. We are glad to understand that you have enjoyed the experience with us and hope to be able to welcome you once again also in the other structures in Riomaggiore and Manarola. Awaiting to welcome you Best Regards Sylvia

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Luxurious accommodations. it’s not a typical hotel, so no room service and reception. you still get daily cleaning service. Frankly, the quality of the room is that of a 5 star hotel. I definitely recommend. We stayed in the honeymoon suite which has a king size bed and sofa bed and a small balcony. Very good size and high end bathroom.
Stayed 2 nights in Aug 2019
Response from Sylvia on 19 Aug 2019
Dearest, first of all I would like to thank you for have chosen us and for the lovely review. We are glad to understand you have appreciated all of the First including the interiors and services. We hope to be able to welcome you also in the other structures in Riomaggiore and Manarola sea view. Awaiting to do so we remain at complete disposal, Best Regards Sylvia

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Apartment was fully renovated to impeccable standards. Access to apartment should be streamlined. At present, one key needed fro t door, one key needed for elevator, key pad w magnetic card to get into apartment, then another swipe of same card to get into our room. When leaving w luggage you can’t use elevator bc you will have returned the keys (as owner requested) and now you can carry luggage down 3 flights of stairs. Bummer! Young man at check in was fabulous!!! Memorable kindness and great suggestions for our stay!
Stayed 2 nights in Jun 2019
Response from Sylvia on 26 Jun 2019
Dearest, first of all thank you for have chosen us for your stay and for the review, we appreciate all informations to always better ourselves and the became more professional each day. We are sorry about the inconveniente with he luggage and they key been taken away definitely a mistake and I will make sure this does not happen again. Glad you have found the Personal Concierge and the structure impeccable and hope to be able to welcome you again to show all improvements. Till then we remain at complete disposal, Best Regards Sylvia

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spectacular room in a beautiful historic building. Great location. Incredibly quiet. Very comfortable bed.
Stayed 1 night in Oct 2018
Response from sylvia on 31 Oct 2018
Dearest, thank you so much for the review and for appreciation of the building and the room itself. We hope to have you back once again in the near future. Best Regards Sylvia

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2018
Response from Sylvia on 31 Oct 2018
Dearest, thank you so much. Hope to have you back in the near future. Best Regards Sylvia

10/10 Excellent

Maila, California

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was perfect! Such a great place , very clean! Love the espresso, coffee maker and the resting bath are.Laura is kind and friendly. Comfortable bed! Thank you for having us! Would come here again!
Stayed 1 night in Sep 2018
Response from Sylvia on 24 Sept 2018
Dearest Thank you so much for the review and the kind words We love to make our guest feel at ease and find a friendly face with who interact. Hoping to welcome you again Best regards Sylvia

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
NOT A HOTEL
Please be aware that this is not a hotel. It is an apartment area re-designed into separate, modern, independent rooms. There is no reception and no one that is actually there to greet you when you arrive. After one hour at 9:30pm we kind of found keys under rug at front door!!! Another guest helped us understand how AC, wifi and other things worked. Nevertheless, rooms are very confortables and nice. Bed has good quality sheets, bathroom is a good size and has hair drier, soap etc.
Stayed 3 nights in Jul 2018
Response from sylvia on 29 Aug 2018
Dearest, first of all I would like to thank you for leaving us a review of your stay with us. Unfortunately I see it wasn't like you expected and I hope you will be able to came and visit once again and see all improvements made. Awaiting to welcome you we remain at complete disposal Best Regards Sylvia

8/10 Good

Barb

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was amaz8ng, and our hostess was great. Our only real issue is that we had no internet in our room.i feel sure it will be repaired by our nexzt visit
Stayed 1 night in Jul 2018
Response from Sylvia on 4 Aug 2018
Dearest Thank you for sharing with us your visit and the good thoughts! We are sorry we had those problems while you were staying with us and appreciate your faith in the situation. The problem is all fixed now and when you will be back it will have everything you need and more. Awaiting to welcome you once again Regards Sylvia

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent, highly recommend. Close to bus to portovenere. Beside green park. Very modern, high end , but no front desk. Have to make arrangements for check in.
Stayed 1 night in Jun 2018
Response from Sylvia on 22 Jun 2018
Dearest, First of all thank your choosing us and for taking the time to leave such a lovely review of the site. We are glad you enjoyed the inside and the location of the structure and you find it excellent. Concerning the front desk is a good point and we thank you for suggesting it, in future we will consider that as well. Remaining at disposal, Best Regards Sylvia, Concierge

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Surprisingly moderne in an old building
We were greeted as we arrived downtown. The hostess actually walked to the parking lot and found us a parking spot. I was very impressed. She then escorted us to the room and explained all the different ameneties. The room was perfect and the area is well located.
Stayed 1 night in Jun 2018
Response from Sylvia on 22 Jun 2018
Dearest, Thank you for the wonderful words and the appreciation of the staff we truly care on having a good relation with all our guest and provide all informations to better their stay with us. Hoping to be able to welcome you again we remain at complete disposal Best regards

10/10 Excellent

Manny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel near water and shops
Very nice rooms. Beautiful place and good location. Laura was great, very quick to respond to questions and helped me arrange a great surprise for my new fiancé.
Stayed 3 nights in May 2018

10/10 Excellent

Blake

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2018
Response from Sylvia on 22 Jun 2018
Thank you so much for this high score We appreciate all the guest reviews to be able to improve Sylvia, Concierge The First

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
New property worth give it a try
We were a bit in doubt when we booked this as there was absolutely no review at all back then. However, we like what the room is like from the pictures so we deicided to give it a go and it proves we are right. It is modern and chic (of course it is new too), with attention to the little details like the bedside USB socket and tablet with wifi connection. Andrea is also very friendly and helpful thru out. Not only he had replied our email enquiry in detail, he has also called us several times to make sure we didnt get lost as we have taken more time than normal to reach the property. If I have to make any suggestion, I would suggest Andrea draw a simple map showing the route to drive to the property without entering the ZTL zone, as I have doubt on the routes suggested by both google map and Garmin.

6/10 Okay

Daniel

Stayed 3 nights in Jan 2024