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Reviews of Residence Inn by Marriott La Quinta

3 out of 5
Residence Inn by Marriott La Quinta
79675 HIGHWAY 111, La Quinta, CA

Reviews

9.2

Wonderful

Rating 10 - Excellent. 350 out of 469 reviews" "
Rating 8 - Good. 61 out of 469 reviews" "
Rating 6 - Okay. 27 out of 469 reviews" "
Rating 4 - Poor. 15 out of 469 reviews" "
Rating 2 - Terrible. 16 out of 469 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Katherine

Travelled with partner
Great location for what we needed.
Stayed 1 night in May 2024

10/10 Excellent

Jeremy

Liked: Cleanliness, staff & service, property conditions & facilities
Easy, clean, well appointed room with lots of space.
Stayed 1 night in May 2024

10/10 Excellent

idan

Stayed 1 night in Apr 2024
Response from lp on 30 Apr 2024
Dear idan,On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,LaShan PopeGeneral Manager

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from lp on 30 Apr 2024
Dear Kenneth,On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,LaShan PopeGeneral Manager

8/10 Good

michael

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel, nice surprise.
Stayed 1 night in Apr 2024
Response from lp on 30 Apr 2024
Dear Michael,On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,LaShan PopeGeneral Manager

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay, thank you
Stayed 1 night in Apr 2024
Response from lp on 30 Apr 2024
Dear Kevin,On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,LaShan PopeGeneral Manager

8/10 Good

Jessie

Liked: Cleanliness
Stayed 2 nights in Apr 2024
Response from lp on 30 Apr 2024
Dear Jessie,On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,LaShan PopeGeneral Manager

10/10 Excellent

Norbert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from lp on 4 Apr 2024
Dear Norbert,On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,LaShan PopeGeneral Manager

10/10 Excellent

Scoott Ronald

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is excellent and enjoyed our room. Scott, my husband typed Scooot instead of Scott and the receptionist rectified his issue. Thank you to all. The breakfast was excellent too. Clean from top to bottom, grounds were excellent. The hotel is close to eat at Texas Longhorn Restaurant. Delicious.
Stayed 3 nights in Mar 2024
Response from lp on 4 Apr 2024
Dear Scoott Ronald,On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,LaShan PopeGeneral Manager

10/10 Excellent

Henry, Henderson

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great hotel to stay on our way to Anza Borrego desert park, clean and spacious. Breakfast is basic but works.
Stayed 1 night in Mar 2024
Response from lp on 4 Apr 2024
Dear Henry,On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,LaShan PopeGeneral Manager

10/10 Excellent

Erika

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property. Nice rooms. Very clean and the staff were the best!
Stayed 1 night in Mar 2024
Response from lp on 4 Apr 2024
Dear Erika,On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,LaShan PopeGeneral Manager

6/10 Okay

MARK

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
With the brilliant Indian Wells Tournament near by, the hotel rocketed prices which we accepted however the price charged did not match the facilities offered hence the 3 star rating. The property is new, has loads of parking, is relatively quiet and in a good part of town. The studio room was clean, big and comfortable. Only problem with the hotel was the breakfast had nothing left on the Sunday - I accept that there was a time change however we had a 10 hour flight and were on a different time zone - so no excuse with the room charge!
Stayed 3 nights in Mar 2024
Response from lp on 4 Apr 2024
Dear Mark, Thank you for taking the time to share your thoughts. I appreciate you bringing it to our attention. I will share your message with the leadership team. Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us. Sincerely, LaShan Pope General Manager

8/10 Good

Cathy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was great just too soft a bed for me. Asked for bed board but they did not have any. Otherwise, great room with all the amenities of a full kitchen.
Stayed 2 nights in Mar 2024
Response from lp on 4 Apr 2024
Dear Cathy,On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,LaShan PopeGeneral Manager

8/10 Good

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities
j
Stayed 4 nights in Mar 2024
Response from lp on 4 Apr 2024
Dear Cheryl,On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,LaShan PopeGeneral Manager

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet and Clean
The room was quiet and very clean.
Stayed 1 night in Feb 2024
Response from lp on 8 Mar 2024
Dear Anonymous,On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,LaShan PopeGeneral Manager

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from lp on 12 Feb 2024
Dear Lisa,On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,LaShan PopeGeneral Manager

10/10 Excellent

Sam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Immaculate hotel staff was extremely friendly located close to everything. Had an amazing stay!!
Stayed 3 nights in Feb 2024
Response from lp on 12 Feb 2024
Dear Sam,On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,LaShan PopeGeneral Manager

10/10 Excellent

Ron

Stayed 1 night in Feb 2024
Response from lp on 12 Feb 2024
Dear Ron,On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,LaShan PopeGeneral Manager

10/10 Excellent

Vincent

Stayed 2 nights in Feb 2024
Response from lp on 4 Apr 2024
Dear Vincent,On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,LaShan PopeGeneral Manager

8/10 Good

Ronald

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mattress getting old/ soft and depressions. Pillows lumpy. Otherwise included breakfast was good. Clean eating area. Could use a privacy screen to the pool area from Hwy 111 traffic
Stayed 2 nights in Jan 2024
Response from lp on 12 Feb 2024
Dear Ronald, Thank you for taking the time to share your thoughts regarding this issue. I appreciate you bringing it to our attention. I will share your message with the leadership team. Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us. Sincerely, LaShan Pope General Manager

10/10 Excellent

Paul

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from lp on 12 Feb 2024
Dear Paul,On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,LaShan PopeGeneral Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from lp on 26 Jan 2024
Dear Anonymous,On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,LaShan PopeGeneral Manager

10/10 Excellent

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Bartender was great front desk Was great and room was great
Stayed 1 night in Jan 2024
Response from lp on 26 Jan 2024
Dear Jennifer,On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,LaShan PopeGeneral Manager

6/10 Okay

Mina

Stayed 3 nights in Jan 2024
Response from lp on 26 Jan 2024
Dear Mina, Thank you for taking the time to share your thoughts. I appreciate you bringing it to our attention. I will share your message with the leadership team. Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us. Sincerely, LaShan Pope General Manager

10/10 Excellent

Monica

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I wish I remembered her name but the lady that checked us in was super awesome!
Stayed 1 night in Jan 2024
Response from lp on 26 Jan 2024
Dear Monica,On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,LaShan PopeGeneral Manager

6/10 Okay

Chithra

Liked: Cleanliness, property conditions & facilities
Good overall!
Stayed 4 nights in Dec 2023
Response from lp on 26 Jan 2024
Dear Chithra,On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,LaShan PopeGeneral Manager

6/10 Okay

Kathleen

Liked: Staff & service, room comfort
Disliked: Cleanliness
Stayed 2 nights in Dec 2023
Response from lp on 3 Jan 2024
Dear Kathleen, Thank you for taking the time to share your thoughts regarding this issue. I appreciate you bringing it to our attention. I will share your message with the leadership team. Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us. Sincerely, LaShan Pope General Manager

8/10 Good

Matthew

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2023
Response from lp on 3 Jan 2024
Dear Matthew,On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,LaShan PopeGeneral Manager

10/10 Excellent

Shawn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from lp on 3 Jan 2024
Dear Shawn,On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,LaShan PopeGeneral Manager

10/10 Excellent

Chaithanya, Dublin

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from lp on 3 Jan 2024
Dear Chaithanya,On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,LaShan PopeGeneral Manager

10/10 Excellent

ronald

Travelled with partner
Liked: Staff & service, property conditions & facilities
New, very clean and staff very nice
Stayed 1 night in Dec 2023
Response from lp on 3 Jan 2024
Dear ronald,On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,LaShan PopeGeneral Manager

6/10 Okay

BERHAN

Liked: Cleanliness, property conditions & facilities
The staff are mice and welcoming. However we stayed there for 3 nights and we did not get house keeping service. We had to change our own bedding. When we asked, we were told there Re only two employees for housekeepers. That is not something customers should be concerned about. We paid for full service and we should get full service.
Stayed 3 nights in Dec 2023
Response from lp on 3 Jan 2024
Dear BERHAN, Thank you for taking the time to share your thoughts regarding this issue. I appreciate you bringing it to our attention. I will share your message with the leadership team. Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us. Sincerely, LaShan Pope General Manager

10/10 Excellent

Zaila

Stayed 1 night in Dec 2023
Response from lp on 26 Jan 2024
Dear Zaila,On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,LaShan PopeGeneral Manager

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Response from lp on 12 Feb 2024
Dear Brian,On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,LaShan PopeGeneral Manager

8/10 Good

mijung

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
I hope a housekeeper had at least removed hairs and made bed. Otherwise we satisfied with staying. Convenient location and breakfast stand..
Stayed 3 nights in Dec 2023
Response from lp on 3 Jan 2024
Dear mijung, Thank you for taking the time to share your thoughts regarding this issue. I appreciate you bringing it to our attention. I will share your message with the leadership team. Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us. Sincerely, LaShan Pope General Manager

10/10 Excellent

BEN

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Newer property, friendly staff in a good location
Stayed 2 nights in Nov 2023
Response from lp on 3 Jan 2024
Dear BEN,On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,LaShan PopeGeneral Manager

10/10 Excellent

Nancy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 5 nights in Nov 2023
Response from lp on 3 Jan 2024
Dear Nancy,On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,LaShan PopeGeneral Manager

10/10 Excellent

Corey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I highly recommend this hotel. Seems newly constructed. Great location, nice staff, large rooms and very clean. I will be coming back here again.
Stayed 2 nights in Nov 2023
Response from lp on 3 Jan 2024
Dear Corey,On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,LaShan PopeGeneral Manager

10/10 Excellent

George

Liked: Amenities, property conditions & facilities
Very modern
Stayed 4 nights in Nov 2023
Response from lp on 3 Jan 2024
Dear George,On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,LaShan PopeGeneral Manager

8/10 Good

Nk

Stayed 1 night in Nov 2023
Response from lp on 3 Jan 2024
Dear Nk,On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,LaShan PopeGeneral Manager

10/10 Excellent

Rakiatu

Liked: Cleanliness, staff & service, property conditions & facilities
Loved everything.
Stayed 1 night in Nov 2023
Response from lp on 22 Nov 2023
Dear Rakiatu,On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,LaShan PopeGeneral Manager

6/10 Okay

Teresa

Stayed 1 night in Nov 2023
Response from lp on 3 Jan 2024
Dear Teresa, Thank you for taking the time to share your thoughts regarding this issue. I appreciate you bringing it to our attention. I will share your message with the leadership team. Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us. Sincerely, LaShan Pope General Manager

10/10 Excellent

Merlyna

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2023
Response from lp on 22 Nov 2023
Dear Merlyna,On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,LaShan PopeGeneral Manager

10/10 Excellent

Annette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from lp on 16 Nov 2023
Dear Annette,On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,LaShan PopeGeneral Manager

10/10 Excellent

BRUCE

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 2 nights in Nov 2023
Response from lp on 14 Nov 2023
Dear BRUCE,On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,LaShan PopeGeneral Manager

10/10 Excellent

Phillip

Stayed 1 night in Nov 2023
Response from lp on 14 Nov 2023
Dear Phillip,On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,LaShan PopeGeneral Manager

8/10 Good

Christian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from lp on 7 Nov 2023
Dear Christian,On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,LaShan PopeGeneral Manager

10/10 Excellent

JENNY SOON OK

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from lp on 30 Oct 2023
Dear JENNY SOON OK,On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,LaShan PopeGeneral Manager

10/10 Excellent

James

Stayed 1 night in Oct 2023
Response from lp on 16 Nov 2023
Dear James,On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,LaShan PopeGeneral Manager

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Things happen, we are all in need of patience.
When we arrived, they were a tad busy but very efficient. Once I was checked in and went to my room, I found out it was a double which I had reserved a king. When I called the front desk, they told me because I had booked with the third-party that it was what I had to work with. So I pulled up my reservations. Made sure I had booked a king room 670 feet. I went back to the front desk and explained the situation. The young lady was very courteous and found me another room with a king bed.. it was a regular king and I had specifically asked for the 670 foot king room. So, I went back down to the desk and explained the situation again and she found an accessible room with a king on the first floor. So we accepted it. But other than that the atmosphere was great, the staff was very friendly and courteous at all times. The hotel is very clean and orderly. We had no more incidents and enjoyed the rest of stay.
Stayed 3 nights in Oct 2023
Response from lp on 24 Oct 2023
Dear Michelle, On behalf of the entire hotel team, I want to thank you for sharing about recent stay. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon. Sincerely, LaShan Pope General Manager