Search Hotels Near La Luz Beach, San Juan

"The room had ants and mosquitoes had no toilet seat very noisy out side due to traffic and no tiles on wall in bathroom. The fridge was to small the cupboard was broken the table was to small as well. And for a deluxe room no way."

"Staff were helpful and courteous. Room was awful. We booked premium room, but the room was terrible. It did not look similar to the picture that was advertised. The 3rd floor carpeting in the corridor was stained with pet urine and smelled awful. The elevator was tight and looked like it needed maintaining. We found pet excrement in carpeting. The room smelled smoke in a non smoking room and smells pet urine. The curtains were black in color where the original color was suppose to be white and appeared moldy. The bathroom floor tiles were moldy. Bedsheets appeared clean. No telephone in the room but you are asked to communicate by WhatsApp or Viber. I communicated through WhatsApp about a change in room but no reply even after checkout. We had to finally go to reception the next day prior to checkout to ask for another room. After much discussions, we were given a new room in the 4th floor. The new room was updated and cleaner. No clothes iron nor hair dryer in the room. Buy when requested, staff were able to accommodate right away. Check in seemed to take a long time. Checkout was ok. Seems there is only 1 staff in the reception area and security had to find someone to help during checkout. Perhaps staffing should be managed better by management. Security in the front entrance was excellent. Staff were courteous and professional. Management need to maintain the rooms better. Would not come back. "

"The room was perfect, the staff are courteous and nice. Food is really great, and for those who simply want to chill, its a great place"

"The staff were very courteous and attentive. The facility and restaurant can be improved. Our stay was in general good."

"Facilities, changed room 3 times. First room the toilet bowl doesn’t flush, second room smells terrible, third room the sink drainage is broken when used water splashes out directly on the floor not on the drainage, vacant lot near the room area is used for garbage. Can’t stand it so instead of 2 nights we checked out early morning (4.00 am) the following morning. "

"Room NOT ready when we checked in. Very noisy dogs barking and loud church singing behind the room! TOO FAR FROM CIVILIZATION AND THE BEACH."