Terrace/patio

Reviews of Volcano Lodge Hotel & Thermal Experience

4 out of 5
Volcano Lodge Hotel & Thermal Experience
7 Km West From La Fortuna, La Fortuna, Alajuela

Reviews

9.4

Exceptional

Rating 10 - Excellent. 739 out of 1003 reviews" "
Rating 8 - Good. 188 out of 1003 reviews" "
Rating 6 - Okay. 42 out of 1003 reviews" "
Rating 4 - Poor. 21 out of 1003 reviews" "
Rating 2 - Terrible. 13 out of 1003 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Matthew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fun!
Stayed 2 nights in May 2024

10/10 Excellent

Michelle

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Gorgeous location, would go back!
Stayed 1 night in May 2024

10/10 Excellent

Daniel

Liked: Property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Robert

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place! Loved everything about it.
Stayed 1 night in Mar 2024

10/10 Excellent

FERNANDO

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean property. Thermal pools are great.
Stayed 1 night in May 2024

10/10 Excellent

Marie, Kissimmee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was extremely impressed with this property. check in and stay was seamless and perfect. Staffs were extremely professional and friendly. The room was very clean with nice decor. Around the property, was clean and grounds very well kept. Hot spring and pool area were phenomenal. We dined in the restaurant and the food and bar drinks and menu options were awesome. They have multiple bars and they open late. I highly recommend the property and this was our 3rd visit to costa rica, we will definitely stay again. Thank you for a great experience!
Stayed 1 night in May 2024

10/10 Excellent

Anna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, amazing volcano view, great food. Very friendly and accommodating staff. Excellent service. Highly recommend
Stayed 2 nights in May 2024

10/10 Excellent

Kanwalpreet, Mississauga

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommend
Stayed 1 night in May 2024

10/10 Excellent

Nadya

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed everything from our stay at this hotel (room, grounds, staff, dining options, etc).
Stayed 3 nights in Apr 2024

10/10 Excellent

Ricardo

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Service by the staff all over the hotel was excellent, super kind and very friendly. Food was great and the location is very nice. The rooms are spacious and clean and also the view from the volcano was amazing
Stayed 3 nights in May 2024

10/10 Excellent

Ronnie

Liked: Staff & service
Stayed 1 night in May 2024

10/10 Excellent

Debra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great pool side dining and thermal springs with multiple pools to enjoy. Great value and location.
Stayed 3 nights in May 2024

8/10 Good

JULIA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property, great service. Food was under-seasoned but otherwise very good. Room (junior suite) was fantastic with private thermal pool. The only big negative was a horrible mattress. It was like sleeping on cement floor. I have been in severe pain the whole vacation as a result. Front desk and housekeeping did not provide a solution saying the mattresses are brand new. No softer mattress or topper available. No attempt to fix the issue.
Stayed 3 nights in Apr 2024

6/10 Okay

Christie

Liked: Staff & service, amenities
The grounds of the property were beautiful! The rooms needed updating and felt dark and a bit grimey
Stayed 4 nights in Apr 2024

8/10 Good

BRINDA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room is old style but all other thing good
Stayed 2 nights in Apr 2024

10/10 Excellent

Henry, Orlando

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing to complaint about it. Overall nice! I will come back.
Stayed 2 nights in Apr 2024
Response from HAC on 27 Apr 2024
Thank you very much for choosing us as your accommodation option, and very happy to read your comment. We hope you enjoyed your trip to Costa Rica. Pura Vida!!!

8/10 Good

Edward

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Internet was extremely slow and there was only one outlet in the room making it difficult to keep devices charged. Overall it’s a nice hotel with excellent grounds, wonderful staff, good food and a great happy hour.
Stayed 3 nights in Apr 2024
Response from HAC on 27 Apr 2024
Thank you very much for choosing us as your accommodation option, and we hope you enjoyed your trip to Costa Rica. We will take your comments into account with our technical team. Pura Vida!!!

10/10 Excellent

Robert

Stayed 3 nights in Apr 2024

10/10 Excellent

John

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our family of 5 with 3 small children enjoyed our stay. Very welcoming, great hot springs, pool, and peaceful atmosphere. Very kind and helpful staff!
Stayed 4 nights in Apr 2024
Response from HAC on 27 Apr 2024
Thank you very much for choosing us as your accommodation option, and we hope you enjoyed your trip to Costa Rica. Thank you also for your comments, we will take them into account. Pura Vida!!!

10/10 Excellent

Osvaldo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second time here, I am not received my room upgrade
Stayed 1 night in Apr 2024
Response from HAC on 27 Apr 2024
Thank you very much for choosing us as your accommodation option, and we hope you enjoyed your trip to Costa Rica. Thank you also for your comments, we will take them into account. Please just remember that the upgrades depend on the availability of rooms. Pura Vida!!!

10/10 Excellent

carine

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property and location.
Stayed 4 nights in Apr 2024
Response from HAC on 27 Apr 2024
Thank you very much for choosing us as your accommodation option, and we hope you enjoyed your trip to Costa Rica. Thank you also for your comments. Pura Vida!!!

10/10 Excellent

Erika

Stayed 1 night in Apr 2024

10/10 Excellent

maria

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value. However, be careful with your belongings. One of my beach dresses got stolen next to the swimming pool.
Stayed 1 night in Apr 2024
Response from HAC on 27 Apr 2024
Thank you very much for your comments! We will take them into account to improve. We hope you enjoyed Costa Rica. Pura Vida!!!

10/10 Excellent

Prakash

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place. You can just spend time here itself. The Hot Spring are great
Stayed 2 nights in Feb 2024
Response from HAC on 17 Apr 2024
Thank you very much Prakash for choosing us for your vacation! We hope you enjoyed Costa Rica. Pura Vida!

10/10 Excellent

Melissa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Relaxing spot
Stayed 2 nights in Sep 2023
Response from HAC on 17 Apr 2024
Thank you very much for choosing us as your accommodation option, we hope you have enjoyed the area: Pura Vida!

10/10 Excellent

Preeya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2024
Response from HAC on 27 Apr 2024
Thank you very much for choosing us as your accommodation option, and we hope you enjoyed your trip to Costa Rica. Pura Vida!!!

10/10 Excellent

Justin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed here with my family of 4 (two boys 7 & 11) in March 2024. The property is absolutely beautiful, the views of the volcano are surreal, and the staff and food was outstanding. We ate in town twice and it was good both times, but we were all wishing we had eaten at the resort instead. The pools were great and were at different temperature levels from very hot to refreshingly cool. The location is close to Hanging Bridges, Arenal hikes, La Fortuna waterfalls, and much more. I couldn't recommend more!
Stayed 3 nights in Mar 2024
Response from HAC on 27 Apr 2024
Thank you very much Justin for staying with us! We hope you enjoyed Costa Rica!

10/10 Excellent

Emily

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wish we would have stayed longer!
Stayed 2 nights in Mar 2024
Response from Volcano Lodge Hotel & Thermal Experience on 28 Mar 2024
Dear Emily! Thank you for staying with us at Volcano Lodge Hotel & Thermal Experience. We are glad to know that you enjoyed your stay with us and genuinely appreciate the positive feedback. We hope on your next travel to La Fortuna you stay with us again. Best regards!

10/10 Excellent

Duke

Liked: Cleanliness, staff & service, property conditions & facilities
Very unique resort. The room that we rented had its own private hot spring. Its located in the back, so it was quiet and private. If you wanted to use the main hot spring, they are jetted and each area was a privare area. The resort was close to all the activities and restaurant and security was aleays walking around and sitting at front gate. It is very safe. Breakfast was very good also. Highly recomend.
Stayed 2 nights in Mar 2024
Response from Volcano Lodge Hotel & Thermal Experience on 26 Mar 2024
Dear Duke, Thank you for staying with us at Volcano Lodge Hotel & Thermal Experience. We are glad to know that you enjoyed your stay with us and genuinely appreciate the positive feedback. We hope on your next travel to La Fortuna you stay with us again. Best regards!

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2024
Response from HAC on 25 Mar 2024
Thanks for your visit and for your evaluation!Pura vida!!!

10/10 Excellent

Dinu

Travelled with family
Liked: Cleanliness, staff & service, amenities
Incredible natural habitat, well groomed. Spas, Pools, thermals are high class; you don’t need ecotermales.
Stayed 1 night in Mar 2024
Response from HAC on 25 Mar 2024
Thank you for choosing to stay with us and for taking the time to provide your feedback. We are delighted to hear that you enjoyed your time with us, and your kind words serve as a great motivation for us to continue striving to satisfy our future guests.Best regards,

10/10 Excellent

Bryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 1 night in Mar 2024
Response from HAC on 25 Mar 2024
Thank you for choosing to stay with us and for taking the time to leave a review. We appreciate hearing about your experience and are delighted to know what you enjoyed. Your feedback is invaluable to us as we strive to exceed the expectations of our future guests.Warm regards, pura vida!

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from HAC on 18 Apr 2024
Thank you very much for valuing our services, we hope you have enjoyed our property and the area. Pura Vida!

10/10 Excellent

Vinay

Travelled with family
Liked: Cleanliness, staff & service, amenities
beautiful property exterior, close to most interests, fantastic breakfast, very wondeful staff, very clean outside area, wonderful thermal too. the rooms left a lot to desire for... walls are thin and my neighbors were shouting and fighting until late into the night. rooms were by themselves a little dated, not enough charging ports and very small room for the price they charge... overall not a wow experience with thw rooms
Stayed 2 nights in Mar 2024
Response from HAC on 25 Mar 2024
Thank you for choosing to stay with us and for taking the time to leave a review. We appreciate hearing about your experience and are delighted to know what you enjoyed. Your feedback is invaluable to us, and we take both the positives and areas for improvement seriously as we strive to exceed the expectations of our future guests.Warm regards, pura vida!

8/10 Good

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best to have a car if you stay here. Otherwise you are eating at the one restaurant or taxiing to to restaurants. Not much walkable nearby. People seem to love it here so I may be an outlier, but I don't see the joy of a volcanic hot bath in the tropics. I'm looking to cool off, not warm up and the colder pools are quite small.
Stayed 4 nights in Mar 2024
Response from Volcano Lodge Hotel & Thermal Experience on 13 Mar 2024
Hello David. Thank you so much for your recent visit and for your comments. Pura vida!

10/10 Excellent

Stephanie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The gardens here were outstanding. We got a superior room with our own tiny backyard oasis with lawn chairs and our own thermal rock tub! Incredible! Food and staff were amazing! Great pool and thermal pools, rooms were very clean and comfortable. Would go back in a heartbeat. And you can’t beat the view of the Volcano from the lodge
Stayed 2 nights in Mar 2024
Response from Volcano Lodge Hotel & Thermal Experience on 13 Mar 2024
Dear Stephanie, Thank you so much for your recent visit and for taking the time to leave us such a special and nice comment. We are so happy to see how much you enjoyed staying at Volcano Lodge and that you loved the service. Hope to welcome you again in a near future. Pura vida!

10/10 Excellent

robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful grounds. Pleasant staff. Comfortable bed. Lovely pools
Stayed 2 nights in Feb 2024
Response from Volcano Lodge Hotel & Thermal Experience on 13 Mar 2024
Dear Robert, Thank you for staying with us at Volcano Lodge Hotel & Thermal Experience. We are glad to know that you enjoyed your stay with us and genuinely appreciate the positive feedback. We hope on your next travel to La Fortuna you stay with us again. Best regards!

10/10 Excellent

Elizabeth, Buxton

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely loved this resort. Everything is sparkling clean. All staff was friendly and helpful. Loved the pools, hot springs, barrel sauna, hang out lounge and delicious breakfast. Room was comfy and cozy but we didn't spend anytime there except to sleep. They do this thing early morning where they hang bananas and it attracts all these gorgeous birds. The views of the volcano are also Spectacular from the property.
Stayed 2 nights in Feb 2024
Response from Volcano Lodge Hotel & Thermal Experience on 13 Mar 2024
Dear Elizabeth,Thank you so much for your recent visit and for taking the time to leave us such a special and nice comment. We are so happy to see how much you enjoyed staying at Volcano Lodge and that you loved the service. Hope to welcome you again in a near future. Pura vida!

10/10 Excellent

Darlene

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The thermal pool was fabulous, and the breakfast buffet was top notch. All the staff was pleasant and helpful. This was our 3rd time staying at this resort.
Stayed 1 night in Mar 2024
Response from Volcano Lodge Hotel & Thermal Experience on 13 Mar 2024
Hello Darlene. Thank you so much for your recent visit and for taking the time to leave us such a special and nice comment. We are so happy to see how much you enjoyed staying at Volcano Lodge and that you loved the service. Hope to welcome you again in a near future. Pura vida!

6/10 Okay

Daniel

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
We liked the pool,hot springs and the grounds we very pretty
Stayed 7 nights in Feb 2024
Response from Volcano Lodge Hotel & Thermal Experience on 27 Feb 2024
Dear Daniel, Thank you for staying with us at Volcano Lodge Hotel & Thermal Experience. We are glad to know that you enjoyed your stay with us and genuinely appreciate the positive feedback. We hope on your next travel to La Fortuna you stay with us again. Best regards!

10/10 Excellent

Vladimir

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great amenities and kind personnel service.
Stayed 2 nights in Feb 2024
Response from Volcano Lodge Hotel & Thermal Experience on 27 Feb 2024
Dear Vladimir, Thank you for staying with us at Volcano Lodge Hotel & Thermal Experience. We are glad to know that you enjoyed your stay with us and genuinely appreciate the positive feedback. We hope on your next travel to La Fortuna you stay with us again. Best regards!

8/10 Good

joel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2024
Response from HAC on 25 Mar 2024
Thanks for your visit and your evaluation!Pura vida!!!

10/10 Excellent

Scott

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. Perfect location for all activities. Close to town. The thermal spas on property were great. Lots of wildlife on property too!!
Stayed 1 night in Feb 2024
Response from HAC on 21 Feb 2024
On behalf of the entire Volcano Lodge, Hotel & Thermal Experience team, I would like to express our most sincere thanks for choosing to stay with us during your visit to Arenal. It has been a real pleasure to have you as a guest.We would also like to express our sincere appreciation for taking the time to evaluate us and provide your feedback. Your feedback is incredibly valuable to us as we continually strive to improve our services and provide exceptional experiences for all of our guests.We sincerely hope you enjoyed your stay with us and had the opportunity to explore and delight in the natural wonders of the Arenal area and Costa Rica as a whole.If you plan to return to this beautiful region in the future, please do not hesitate to contact us. We will be happy to welcome you back and ensure that your next visit will be even more memorable.Thank you once again for your kind words and for allowing us to be part of your Costa Rican experience.

10/10 Excellent

Gerald

Stayed 1 night in Feb 2024
Response from HAC on 21 Feb 2024
On behalf of the entire Volcano Lodge, Hotel & Thermal Experience team, I would like to express our most sincere thanks for choosing to stay with us during your visit to Arenal. It has been a real pleasure to have you as a guest.We would also like to express our sincere appreciation for taking the time to evaluate us and provide your feedback. Your feedback is incredibly valuable to us as we continually strive to improve our services and provide exceptional experiences for all of our guests.We sincerely hope you enjoyed your stay with us and had the opportunity to explore and delight in the natural wonders of the Arenal area and Costa Rica as a whole.If you plan to return to this beautiful region in the future, please do not hesitate to contact us. We will be happy to welcome you back and ensure that your next visit will be even more memorable.Thank you once again for your kind words and for allowing us to be part of your Costa Rican experience.

10/10 Excellent

Stephen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a fantastic stay. The thermal springs were wonderful and we had a superior room which had its own individual hot springs pool/hot tub. The staff were excellent and very welcoming. The shared areas and sauna were wonderful. Meals were lovely but more pricey supper in keeping with the upscale location. Would stay again.
Stayed 2 nights in Dec 2023
Response from HAC on 21 Feb 2024
On behalf of the entire team at Volcano Lodge, Hotel & Thermal Experience, I want to extend our heartfelt gratitude for choosing to stay with us during your visit to Arenal. It was a true pleasure to have you as our guest.We love that you have stayed with us.We also want to express our sincere appreciation for taking the time to evaluate us and provide your feedback. Your insights are incredibly valuable to us as we continuously strive to enhance our services and provide exceptional experiences to all our guests.We genuinely hope that you enjoyed your stay with us and had the opportunity to explore and delight in the natural wonders of the Arenal area and Costa Rica as a whole.Thank you once again for your words and for allowing us to be part of your Costa Rican experience.

8/10 Good

Sarah

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The rooms we stayed in were very outdated. Our water wouldn’t get hot the first night so no shower. The grounds were pretty and the restaurant was nice as well.
Stayed 1 night in Jan 2024
Response from HAC on 21 Feb 2024
On behalf of the entire team at Volcano Lodge, Hotel & Thermal Experience, I want to extend our heartfelt gratitude for choosing to stay with us during your visit to Arenal. It was a true pleasure to have you as our guest.We will pay attention to the details of the water.We also want to express our sincere appreciation for taking the time to evaluate us and provide your feedback. Your insights are incredibly valuable to us as we continuously strive to enhance our services and provide exceptional experiences to all our guests.We genuinely hope that you enjoyed your stay with us and had the opportunity to explore and delight in the natural wonders of the Arenal area and Costa Rica as a whole.Thank you once again for your words and for allowing us to be part of your Costa Rican experience.

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from HAC on 21 Feb 2024
On behalf of the entire team at Volcano Lodge, Hotel & Thermal Experience, I want to extend our heartfelt gratitude for choosing to stay with us during your visit to Arenal. It was a true pleasure to have you as our guest.We also want to express our sincere appreciation for taking the time to evaluate us and provide your feedback. Your insights are incredibly valuable to us as we continuously strive to enhance our services and provide exceptional experiences to all our guests.We genuinely hope that you enjoyed your stay with us and had the opportunity to explore and delight in the natural wonders of the Arenal area and Costa Rica as a whole.Thank you once again for your patronage and for allowing us to be a part of your Costa Rican experience.

8/10 Good

william

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from HAC on 21 Feb 2024
On behalf of the entire team at Volcano Lodge, Hotel & Thermal Experience, I want to extend our heartfelt gratitude for choosing to stay with us during your visit to Arenal. It was a true pleasure to have you as our guest.We also want to express our sincere appreciation for taking the time to evaluate us and provide your feedback. Your insights are incredibly valuable to us as we continuously strive to enhance our services and provide exceptional experiences to all our guests.We genuinely hope that you enjoyed your stay with us and had the opportunity to explore and delight in the natural wonders of the Arenal area and Costa Rica as a whole.Thank you once again for your patronage and for allowing us to be a part of your Costa Rican experience.

8/10 Good

alish

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
People were amazing. View of the volcano was incredible. Food was not good at all.
Stayed 2 nights in Jan 2024
Response from HAC on 21 Feb 2024
On behalf of the entire team at Volcano Lodge, Hotel & Thermal Experience, I want to extend our heartfelt gratitude for choosing to stay with us during your visit to Arenal. It was a true pleasure to have you as our guest.We also want to express our sincere appreciation for taking the time to evaluate us and provide your feedback. Your insights are incredibly valuable to us as we continuously strive to enhance our services and provide exceptional experiences to all our guests.We will take into account your assessment of our food.We genuinely hope that you enjoyed your stay with us and had the opportunity to explore and delight in the natural wonders of the Arenal area and Costa Rica as a whole.Thank you once again for your patronage and for allowing us to be a part of your Costa Rican experience.

10/10 Excellent

Kyla

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The views from our room were awesome, very picturesque. We enjoyed the onsite walking trails as well as the hot springs.
Stayed 2 nights in Jan 2024
Response from HAC on 21 Feb 2024
On behalf of the entire team at Volcano Lodge, Hotel & Thermal Experience, I want to extend our heartfelt gratitude for choosing to stay with us during your visit to Arenal. It was a true pleasure to have you as our guest.We also want to express our sincere appreciation for taking the time to evaluate us and provide your feedback. Your insights are incredibly valuable to us as we continuously strive to enhance our services and provide exceptional experiences to all our guests.We genuinely hope that you enjoyed your stay with us and had the opportunity to explore and delight in the natural wonders of the Arenal area and Costa Rica as a whole.Thank you once again for your patronage and for allowing us to be a part of your Costa Rican experience.