Verified
4/10 Poor
Tony
29 Dec 2018
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Location in La Fortuna was good, but that was about it. The room was hot and muggy, mainly because the air conditioner was old and broken. There was only one knob for the 3-different controls, so I had to pry the knob off every time I wanted to adjust the speed or temperature. There was no shower head, so taking a shower was like standing under a garden hose. There were no towel racks in the bathroom either, so there was no place to hang your wet clothes. Also, there was no soap or shampoo in the bathroom. What kind of a hotel doesn’t even provide small vials of shampoo?!!? The owner was very visible, and he kept telling me how he was going to get all new air conditioners and upgrades for the rooms. Well, that obviously didn’t help our current situation. The WiFi was extremely weak, and it only worked in the rooms, not in the common area. Finally, I realize that I was in a foreign country, but the person who was at the front desk most of the time couldn’t even speak English. That made it very difficult to ask for recommendations for local restaurants, or to have someone call the Tour Companies to confirm reservations and pick-up times. Honestly, the pictures on their website are extremely misleading. Until all the improvements are completed, I would avoid this hotel.
Tony
Stayed 5 nights in Dec 2018
