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Reviews of Hotel FAS & OFF Site Thermal Resort

3 out of 5
Hotel FAS & OFF Site Thermal Resort
Costado Norte Iglesia, 702, La Fortuna, Alajuela

Reviews

8.2

Very good

Rating 10 - Excellent. 42 out of 97 reviews" "
Rating 8 - Good. 28 out of 97 reviews" "
Rating 6 - Okay. 19 out of 97 reviews" "
Rating 4 - Poor. 4 out of 97 reviews" "
Rating 2 - Terrible. 4 out of 97 reviews" "

8.6/10

Cleanliness

9.2/10

Staff & service

7.2/10

Amenities

7.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Maria

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The room was small but perfect for 3 people to sleep. It is right downtown so everything was in walking distance.
Stayed 2 nights in Apr 2024
Response from gracias. on 15 Apr 2024
gracias por tu comentario, agradecemos tu ayuda, Pura Vida

10/10 Excellent

Deborah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff very friendly and accommodating. Very helpful in arranging tours and transportation. Nice breakfast and geothermal facilities
Stayed 5 nights in Mar 2024
Response from pura vida on 26 Mar 2024
gracias por tu comentario, agradecmos cada detalle a destacar para asi poder mejorar y dar una mejor experiencia a nuestros clientes, saludos y Pura Vida

6/10 Okay

Cameron

Travelled with group
Disliked: Cleanliness, property conditions & facilities
The people who worked there were great, the room was decent for a night or twobut it was so loud outside that we couldn’t sleep. We had to quickly book this due to cancellation from our other hotel but had to find some where else to go to. The air conditioning wasn’t very strong and it ran into the shower so the shower floor was always wet and it felt unclean.
Stayed 4 nights in Mar 2024
Response from gracias. on 11 Mar 2024
Thank you for your comment, we will strive to improve these aspects mentioned, and thank you very much for staying at our hotel, Pura Vida.

10/10 Excellent

Luke

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place
Stayed 7 nights in Feb 2024
Response from gracias. on 5 Apr 2024
gracias por tu respuesta, encantados de atender personas tan amables como ustedes. Pura Vida

6/10 Okay

Kiran

Travelled with partner
Liked: Cleanliness, staff & service
The staff at this place were fantastic, very helpful & family oriented people. This is a minimalistic hotel, we did not like the bathroom, the sink & mirror are out of whack, hot water was a problem, even after they supposedly fixed it, there was barely any hot water. This hotel is located in the heart of things, very convenient to go to restaurants, stores, attractions. They were in the middle of renovating this place, so hopefully in a months time (around April 2024), they will have resolved some of the problems
Stayed 4 nights in Feb 2024
Response from pura vida on 5 Apr 2024
gracias por tu comentario, mejoraremos para asi dar un servicio mas profesional, tomaremos estos aspectos a mejorar, Pura Vida

10/10 Excellent

DAVID

Liked: Property conditions & facilities
Stayed 2 nights in Feb 2024
Response from pura vida on 26 Mar 2024
gracias por tu comentario, agradecmos cada detalle a destacar para asi poder mejorar y dar una mejor experiencia a nuestros clientes, saludos y Pura Vida

4/10 Poor

Pamela

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
They only give two thin towels. The rooms are humid so the towels do not dry and you cannot ask for more. They do not replace the foot towel. The walls are not soundproof so you can easily hear loud neighbors. One day, they locked the parking gate so we could not get back in. They give breakfast (made to order) at La Vid Steakhouse from 7-11am, which was very nice. They have access to three thermal resorts from 9am-9pm (relax termalitas, termalitas de arenal, termales los laureles). You have to bring your own towel to the thermal pools. They have a small gravel parking lot which is very hard to park in. The location is nice and near a lot of restaurants and markets.
Stayed 3 nights in Feb 2024

10/10 Excellent

Denna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff. Super friendly and helpful. Amazing location. Breakfast included. Onsite parking. Free passes to hot springs. This simple property is an amazing value! Cost effective enough to get the kids their own room!!!!
Stayed 3 nights in Feb 2024
Response from gracias. on 5 Apr 2024
gracias por decidir hospedarte en nuestro hotel, Pura Vida

6/10 Okay

Matthew

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Clean Rooms
Super clean room but the building is under renovation and needs additional work. All in all a nice room that was inexpensive.
Stayed 2 nights in Feb 2024
Response from pura vida on 5 Apr 2024
agradecidos con estas personas, super comprensibles y amables, con todo el gusto del mundo estaremos para recibirlos.

8/10 Good

Oksana

Travelled with partner
Staff is very friendly and helpful Free access to hot springs was very nice Thank you
Stayed 2 nights in Feb 2024
Response from pura vida on 5 Apr 2024
agradecidos de tener personas amables como ustedes, gracias por decidir hospedarte con nosotros, Pura Vida

6/10 Okay

Tracy

Liked: Cleanliness, staff & service
Disliked: Amenities
Excellent location with a variety of dining, shopping and tour info within close proximity. Rooms were verry outdated and room amenities were almost non-existent, rooms were air-conditioned, however, construction on addition to property was very loud during the day and late into 2nd night of stay, construction debris, although confined to one area, was visible, most parking would be on street, courtyard is covered with large gravel making lugging suitcase hard, but staff were very friendly, large entrance gate locked at 8 pm, so I felt safe. Any room issues were taken care of promptly. Street running in front of hotel is busy and near a main intersection, so a bit noisy. Not sure if i would stay here again.
Stayed 3 nights in Jan 2024

10/10 Excellent

Raul Antonio

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff is super friendly !
Stayed 2 nights in Jan 2024
Response from pura vida on 2 Feb 2024
gracias por tu comentario, muchas gracias por visitar nuestro lugar, es un placer atender personas tan amables

8/10 Good

John

Travelled with family
Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from pura vida on 31 Jan 2024
muchas gracias por tu comentario nos ayudara a mejorar y dar una mejor expericiencia a nuevos huespedes, Pura Vida.

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing is its not easy for parking. But the rest is good.
Stayed 1 night in Jan 2024

6/10 Okay

Terri

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The staff was wonderful. The room was large. There were doing loud construction/destruction every day, but stopped at 4pm. There was almost no hot water, tepid at best. The springs in the beds were so exposed that it hurt your knees to crawl across. After complaining they agreed to change to mattress. It was a big improvement. There is a nice seating area and it was easy to meet other guests who were all lovely. There were two restaurants to choose from for breakfast. They were both good. We only used the thermal pool once, but other guests spoke very highly of them.
Stayed 6 nights in Jan 2024
Response from pura vida on 2 Feb 2024
muchas gracias por tu comentario, lamentamos el hecho de la construccion mas sera con fines de darles un lugar mas tranquilo y comodo para ustedes, con gusto sera atenderlos nuevamenta alguna vez, Pura Vida

10/10 Excellent

john, Red bluff

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and was fun place to spend week.
Stayed 5 nights in Dec 2023
Response from pura vida on 9 Jan 2024
gracias por tu comentario, nos ayudara a mejorar cada dia, Pura Vida

8/10 Good

Krishna

Travelled with family
Liked: Cleanliness, staff & service
Comfort Inn style hotel
This hotel is right in middle of town close to shops and restaurants, but the downside is it’s right on a highway with lot of traffic noise, day and night, bring ear plugs. The hotel was very clean and service was excellent and convenient to everything. Included was breakfast at a nearby steak place that we didn’t try. We tried one of the hot thermal places but it’s a bit far so didn’t use the other days.
Stayed 3 nights in Dec 2023
Response from pura vida on 9 Jan 2024
gracias por tu comentario, agradecemos tu hospitalidad en nuestro hotel, esperamos volver a tenerlos algun dia, muchas gracias y Pura vida

8/10 Good

Hannah

Travelled with family and small children
Liked: Cleanliness
Stayed here two nights and that was plenty…. The location, complimentary breakfast and hot spring passes made it a great value for the price but it was quite noisy being so centrally located and the beds/pillows were not very comfortable. The toilet also did not flush well and plumbing was noisy through the night. It’s a very modest hotel with no frills but I would definitely recommend this place as a great landing spot in La Fortuna - everything was walkable and easy to get around. We thoroughly enjoyed our passes to Relax Termalitas hot springs.
Stayed 2 nights in Dec 2023
Response from gracias. on 9 Jan 2024
gracias por tu comentario, mejoraremos para darles una mejor experiencia, es un placer atender personas tan amables y buenas como ustedes, Pura Vida

8/10 Good

Sudipta

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Nice Comfort Hotel for Family.
By appearance from outside it is not impressive. Very small hotel with limited parking space. But rooms are bigger. All required amenities are there. Service from front desk team was excellent. Location is superb, in mid of everything you need to stay in La Fortuna. Provided Hot spring resort's pass for all the days. We explored new hot spring location every day.
Stayed 1 night in Dec 2023
Response from gracias. on 9 Jan 2024
gracias por dejar tu comentario, mejoraremos estos puntos para ofrecerles una mejor experiencia, un placer atender personas amables como ustedes, muchas gracias y Pura vida.

8/10 Good

William Joseph

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The owner was very nice and helpful. The staff was also very accommodating. Once they finish their kitchen it will be an even better place to stay!
Stayed 2 nights in Dec 2023
Response from gracias. on 2 Feb 2024
muchas gracias por tu comentario, encantados de conocer personas tan amables, sera un placer atenderlos las veces que gusten venir, seran bien recibidos, Pura Vida

10/10 Excellent

Sudipta

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Small Nice Hotel - Value for Money
It was nice stay. 3 of us had 3 beds in room. All basic amenities like coffee maker, fridge etc were there. There was a small balcony as well. It looks like family managed and all of them were very cooperative with always smiley face. They tried to provide personal touch in service and advised right things to do. They also provided good breakfast and hot spring coupon included in stay. They have tried up with three different hot springs resorts. In two evenings we have tried two. Both were big, good and well maintained.
Stayed 1 night in Dec 2023
Response from pura vida on 9 Jan 2024
muchas gracias por tu visita, fueron personas sumamente amables, agradecemos tu comentario para poder mejorar cada dia, Pura Vida

8/10 Good

David, Chicago

Travelled with family and small children
Liked: Cleanliness, staff & service
The hotel is located right at the edge of the town, so its within walking to all the restaurants and bars. You get what you pay for here, so with that being said, its pretty clean, but there is construction going on at the property. The family that runs it are very nice and very helpful in providing information and booking some activities. They had a nice little seating area just outside our room, as all rooms have this, which was pleasant. The free voucher to the hot springs was a bonus, so that made up for it not being an upper scale place, plus they give out a breakfast voucher, and the place had good food.
Stayed 1 night in Dec 2023
Response from pura vida on 2 Feb 2024
gracias por tu respuesta, nos ayudara a mejorar y dar un mejor servicio muchas gracias por decidir hospedarte en nuestro hotel, Pura Vida

6/10 Okay

Natalia

Stayed 2 nights in Dec 2023
Response from pura vida on 26 Dec 2023
gracias por tu comentario, mejoraremos para darles una linda expericiencia, Pura vida

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities
The staff is very kind and very accommodating. Excellent service!
Stayed 1 night in Dec 2023
Response from gracias. on 2 Feb 2024
Gracias teresa, sera un placer atender a personas tan amables, Pura Vida

4/10 Poor

John

Disliked: Property conditions & facilities
The hot springs that they advertised was actually far from the property. The breakfast that was included was actually only a few dollars towards a breakfast at a neighborhood spot. Not enough to cover. And there was construction going on daily on the property
Stayed 4 nights in Nov 2023

10/10 Excellent

Aparecida

Stayed 3 nights in Aug 2023
Response from pura vida on 29 Aug 2023
gracias por hospedarse en nuestro hotel, encantados de recibir personas tan amables como ustedes. Pura Vida

6/10 Okay

April

Travelled with partner
Liked: Staff & service
Disliked: Amenities
So not gonna lie this place looks sketchy, but overall would stay again. Our bathroom had issues (didn’t flush at times but just had to jiggle the lever a little and it worked) and had to lock the gate after 8 pm when office closed ( it was a padlock) Tight parking but we made it work. HOWEVER! The customer service we got from the son was outstanding! So kind and that goes a long way! We had free great breakfast passes for across the street for up $3,500 colones easily covered all cost! We then were given a choice of 3 hot spring parks to visit for free! You get a free pass for each day you stayed! Location was smack in the middle of the town center! So worth it!! We will stay again ppl were so nice.
Stayed 2 nights in Aug 2023
Response from gracias. on 29 Aug 2023
muchas gracias por tomarse el tiempo de comentarnos, estos claramente nos ayuda a mejorarnos cada vez mas, agradecemos conocer personas tan amables como lo son ustedes, sera un gusto volver a recibirlos, Pura Vida.

10/10 Excellent

Rhonda, Parker

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was awesome. Basic room with hard beds. Need to bring your own shampoo & conditioner. The included breakfast was great & you get to.order off the menu. The included daily passes to the hot springs resorts was amazing & there is free gated parking at the motel. Great location in the middle of town.
Stayed 3 nights in Jun 2023
Response from pura vida on 4 Jul 2023
We appreciate you staying with us, your comment helps us to improve ourselves every day, Pura Vida

10/10 Excellent

David

Travelled with family
Liked: Staff & service, property conditions & facilities
Staff and the owner were very attentive and accommodating. This hotel is centrally located and very walkable to many restaurants and shops. Although it is a simple hotel, it is clean, and in decent condition. I would highly recommend this hotel for anyone visiting La Fortuna and wanting to stay where it is very walkable. I would definitely stay here again when returning in the future.
Stayed 3 nights in Jun 2023
Response from pura vida on 27 Jun 2023
agradecemos tu llegada a nuestro hotel, nosotros estaremos encantados de recibirlos nuevamente, Pura Vida

10/10 Excellent

Soojin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is in the middle of the town, very easy to get around. It is a family owned place and the two kids were so friendly/nice and helpful. Would recommend!!
Stayed 2 nights in Apr 2023
Response from pura vida on 18 Apr 2023
Thank you for your visit, we love meeting people as kind as you, Pura Vida

10/10 Excellent

Larry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing little spot. Staff super friendly. HIGHLY recommend this place.
Stayed 2 nights in Apr 2023
Response from gracias. on 18 Apr 2023
Thank you for your visit, we love meeting people as kind as you, Pura Vida

8/10 Good

Sheryl

Stayed 2 nights in Mar 2023
Response from gracias. on 27 Apr 2023
gracias por hospedarte con nosotros, tu comentario nos ayuda a mejorar, gracias.

6/10 Okay

Ron

Stayed 2 nights in Mar 2023
Response from pura vida on 27 Apr 2023
gracias por hospedarte con nosotros. tu comentario nos ayuda en que tenemos que mejorar.

8/10 Good

Dajana

Liked: Cleanliness, staff & service, property conditions & facilities
Overall we really enjoyed this location. The staff was really hospitable and answered all of our questions. They have parking in the property although there is also plenty on the street. The free breakfast is across the street. We enjoyed the food there. The thermal pools are about a 7-10 min drive away from the property. You have three options for each day you choose to go. We enjoyed termalitas de arenal. Uber is cheap to go but not reliable late at night (9pm). Also if you need any extra towels or anything the staff will happily supply it. You have to bring your own shampoo and body wash or you can buy it at the many stores on the block and around the corner. The location was great. Many restaurants and shops in the area. Not a fancy hotel but had everything we needed. I would recommend this location
Stayed 3 nights in Mar 2023
Response from pura vida on 27 Apr 2023
gracias por hospedarte con nosotros, tu comentario nos ayuda a mejorar, gracias.

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel was perfect for our family of 4. We had a room with a double and 2 single beds. The AC was great! It was clean and staff was very helpful and friendly. The breakfast that’s included was right across the street at a nice restaurant with 4 choices of breakfast with coffee and OJ included. We went to 2 different hot springs (tickets included with the hotel) and were thrilled! We felt like it was an amazing value for our 2 nights in La Fortuna.
Stayed 2 nights in Mar 2023
Response from pura vida on 27 Apr 2023
gracias por hospedarte con nosotros, tu comentario nos ayuda a mejorar, gracias.

10/10 Excellent

Chandra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed as a family of 4 and loved being in the hub of the town’s restaurants. The rooms themselves are very basic but we didn’t spend much time in them. We stayed 2 nights and were given a voucher for free entry into 2 different hot springs each night. The breakfast is at the steakhouse across the street and it was good too. Our only complaint was the traffic noise starts early in the morning and can be loud if you aren’t used to it.
Stayed 2 nights in Mar 2023
Response from pura vida on 27 Apr 2023
gracias por hospedarte con nosotros, tu comentario nos ayuda a mejorar, gracias.

10/10 Excellent

Jacklyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing location! This hotel is located in the heart of La Fortuna and is walking distance to many restaurants and shops. The staff at Hotel FAS are what make this hotel so great. They will book any excursion for you and coordinate transportation. The hotel also includes free entry to 3 natural hot springs which was perfect after a busy day of hiking!
Stayed 3 nights in Feb 2023

10/10 Excellent

Josh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff and clean rooms. Had a great stay. Centrally located and the addition of the free breakfast, and free access to 3 hot springs make it a great value. (Relax Termalitas was our favorite!) Definitely recommend!
Stayed 3 nights in Feb 2023
Response from gracias. on 24 Feb 2023
Thank you for deciding to stay with us, we are delighted to receive people as kind and kind as you, we will be waiting for you here with open arms.

10/10 Excellent

Harshit

Stayed 1 night in Feb 2023

6/10 Okay

Jazmin

Travelled with family
Liked: Staff & service
Staff very friendly and extremely helpful when needed any type of assistance. As for the rooms, ours was very humid, the beds are very old and not comfortable, no fridge- only a freezer and the tv had poor signal. No one came to replace towels or clean the room at all during our stay. The staff was the redeeming thing during our stay. Very nice people that run the hotel.
Stayed 4 nights in Feb 2023
Response from gracias. on 21 Feb 2023
gracias por tu comentario, agradecemos todo tipo de señalizaciones esto para mejorarlo y ofrecerte una mejor hospitalidad, muchas gracias y Pura Vida.

2/10 Terrible

Paul

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
No hot water. Poor tv reception. No staff available. Would not recommend.
Stayed 2 nights in Feb 2023

10/10 Excellent

SCOTT, Bellevue

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They are wonderful hosts, very friendly, and have a delightful little hotel with parking right in the middle of town.
Stayed 4 nights in Jan 2023
Response from pura vida on 21 Feb 2023
gracias, por tu respuesta, agradecemos mucho tu comentario, esperamos tenerlos pronto de vuelta, Pura Vida

10/10 Excellent

Hunter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very cute privately owned property with the most friendly staff. Included breakfast and entry to the hot springs
Response from gracias. on 19 Jan 2023
un gusto recibir personas tan amables como ustedes.

10/10 Excellent

laura

Liked: Cleanliness, staff & service
We were comfortable. Good night sleep on the beds. Loved the patio. Location was easy to find and close to restaurants and shopping. Needed soap in shower. Needed hand towel in bathroom.
Stayed 3 nights in Jan 2022

10/10 Excellent

Veronica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Aloha from Hawaii…..
Checkin was easy…..very accommodating owners…..gave us the floor we requested…..beautiful room with a gorgeous balcony….right in downtown La Fortuna. Complimentary breakfasts were the best from the restaurant next door. The free passes to the hot springs were a wonderful bonus…..spent two days in the hot springs pools. I rate this accommodation beyond five stars.
Stayed 3 nights in Jan 2022

10/10 Excellent

Marcio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great people
Stayed 1 night in Jan 2022

8/10 Good

Matthew, Charlotte

Travelled with partner
Liked: Cleanliness, staff & service
Perfect location in the center of town. Extremely friendly staff. Would stay again.
Stayed 5 nights in Jan 2022

8/10 Good

Jon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2021

8/10 Good

Vincent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very tite parking
Stayed 1 night in Dec 2021

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great property in La Fortuna. Great location, staff very friendly and helpful breakfast at attached restaurant was very nice. Would recommend
Stayed 2 nights in Jan 2021
Response from cliente on 6 Jan 2021
Thank you very much we hope to see you here proto