Breakfast, lunch, dinner served; local and international cuisine
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Reviews of Hotel Bijagua

3 out of 5
Hotel Bijagua
Next to Cristian 4 super market 142, La Fortuna, Alajuela

Reviews

8.8

Excellent

Rating 10 - Excellent. 135 out of 234 reviews" "
Rating 8 - Good. 74 out of 234 reviews" "
Rating 6 - Okay. 13 out of 234 reviews" "
Rating 4 - Poor. 5 out of 234 reviews" "
Rating 2 - Terrible. 7 out of 234 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

2/10 Terrible

Desiree

Stayed 2 nights in Jul 2023

10/10 Excellent

jessica burgos

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice and clean,i love it.
Stayed 1 night in Jul 2023
Response from Hotel Bijagua on 12 Jul 2023
Saludos Jessica, en Hotel Bijagua, agradecemos tu opinión, ya que nos ayuda a mejorar. Gracias por hospedarte con nosotros.

2/10 Terrible

william

Stayed 2 nights in Jul 2023
Response from Hotel Bijagua on 12 Jul 2023
Saludos William, para nosotros es muy importante tu opinion, nos ayuda a mejorar.Gracias por hospedarte con nosotros.

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023
Response from Hotel Bijagua on 26 Jun 2023
Saludos Robert, gracias por hospedarte en Hotel Bijagua, agradecemos de antemano tu puntuacion y comentarios, para nosotros son muy importantes.

6/10 Okay

Jose Ignacio

Stayed 2 nights in May 2023
Response from Hotel Bijagua on 26 Jun 2023
Saludos Ignacio, gracias por hospedarte en Hotel Bijagua, agradecemos de antemano tu puntuacion y comentarios, para nosotros son muy importantes.

4/10 Poor

Rose

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I wasn’t expecting a negative response experience when I booked this stay but the entire property made me wish I had booked another place. First, the location is impossible to find independently. There is no sign on the street at all. The parking is incredibly difficult to maneuver in and out of. The room itself, smelled strongly of mold. There is no wifi signal in the rooms, and a weakest possible signal at the reception area. In our room, there was no AC, and the TV did not work. I asked the front desk on the first day if something could be done and I was told a technician would come; they never did. On the second day, I asked again and the receptionist came and changed batteries in the remote to get the AC working again (I don’t understand why this wasn’t tried the first night). We told her the dehumidifier was full and she said it was fine and left. The bathroom is cramped and musty, and the linens are thin. Overall, I would absolutely not recommend this place, and I’m glad we moved to another property for the second half of our stay in La Fortuna.
Stayed 2 nights in May 2023
Response from Hotel Bijagua on 4 May 2023
Saludos Rose, lamentamos que tu estadía no haya sido satisfactoria, sin embargo estamos trabajando para poder mejorar cada uno de los puntos indicados en tu comentario. Agradecemos de antemano tus comentarios, ya que los mismos nos ayudan a mejorar nuestros servicios. Saludos cordiales.

10/10 Excellent

Eugenia, Liberia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place!
Stayed 1 night in Apr 2023
Response from Hotel Bijagua on 3 May 2023
Saludos Eugenia, nos complace que tu estadía haya sido de tu agrado, tus comentarios y puntaje es muy importante para mejorar nuestros servicios, saludos cordiales.

6/10 Okay

Pablo

Stayed 1 night in Apr 2023
Response from Hotel Bijagua on 3 May 2023
Saludos Pablo, esperamos que tu estadía haya sido de tu agrado, tus comentarios y puntaje es muy importante para mejorar nuestros servicios.

2/10 Terrible

Wendy

Disliked: Cleanliness, amenities, property conditions & facilities
Stay Away from this place. First off, is virtually impossible to find as it has no sign, you go up and down and would never know where is at unless you ask and even so nobody knows. The room was dirty, the bathroom was dirty. One of our beds had no sheet, it smelled. The shower was dirty, had hairs, dirt, there was a used floss stick just sitting there. We had no internet, no wifi, TV didnt work, we couldnt even look at our ipads to watch something as it had no connection. The TV didnt even have local channels. There is no proper parking. The dinner that came with the room was of low quality, the breakfast was ok, one of my plantains had a hair..I had to send back and the cook looked at me as if she was insulted. Expedia you should not promote this hotel…thankfully our stay was short, one night, it was enough to wish to run away but we had to stay, it was late to find another place. If you dont want to waste your money or feel ripped off, then dont stay here.
Stayed 1 night in Apr 2023
Response from Hotel Bijagua on 16 Apr 2023
Hola Wendy, lamentamos mucho que tu estadia no haya sido de tu satisfaccion. Con respecto al rotulo, el mismo si lo tiene, lo reconoces por medio del la rotulacion de nuestro restaurante Black Rock. Para lo del asunto de la habitacion, si tienes fotografias para nuestra verificacion, te agradezco que nos las hagas llegar via correo, para poder tomar medidas sobre el asunto, es importante que lo hubieras notiifcado el mismo dia, para poder resolverte el problema al instante. De igual manera con el asunto del "pelo " en tu desayuno. Con respecto a la cena incluida, te informamos que nuestra promocion de cena incluida, por 1 noche, para dos personas, es cena a la carta, asi que pudiste haber pedido lo de tu gusto, a la carta, en nuestro restaurante Black Rock, el cual tiene variedad de platos, tanto de mariscos, pastas, cortes de carne....De igual manera, agradecemos tus comentarios, para asi poder mejorar nuestros servicios. Saludos cordiales.!!

10/10 Excellent

Donna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel sits in the back of the Black Rock bar and restaurant. Victor is the owner and is genuine and kind. What a lovely oasis nestled off the main road in La Fortuna. The pool is refreshing and quiet. There is an outdoor gym and bar area near the pool and a few quiet places to sit and talk with friends. The room was comfortable and had a sliding glass door/patio. We had an excellent view of the volcano. The hotel has a gate that is closed at night, though we felt perfectly safe walking around to the shops, bars, attractions, and grocery store next door. The Sloth Park is a 15-minute walk down the street. The busy downtown area of La Fortuna is a 20-minute walk. We were warmly welcomed by Victor and all guests are presented with a refreshing fresh fruit smoothie upon arrival. We will stay there every time we are able to visit Costa Rica.
Stayed 2 nights in Mar 2023
Response from Hotel Bijagua on 16 Apr 2023
Hola Donna!, Nos complace que tu estadia haya sido satisfactoria, y que hayas disfrutado de la misma, te esperamos cuando quieras, y agradecemos tus comentarios positivos, eso nos motiva a seguir mejorando cada dia. Saludos cordiales!!

8/10 Good

EDBert

Stayed 2 nights in Mar 2023
Response from Hotel Bijagua on 21 Apr 2023
Hola EDBert, nos complace que tu estadia haya sido de tu agrado. Tus comentarios y puntaje es muy importante para mejorar nuestros servicios. Saludos cordiales.

10/10 Excellent

Øystein Kalve

Stayed 2 nights in Mar 2023
Response from Hotel Bijagua on 16 Apr 2023
Estimado huesped. Agradecemos sus comentario y puntuacion, las misma nos ayuda a mejorar nuestro servicios. Saludos cordiales!

10/10 Excellent

Cheryl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay and would return.
Stayed 4 nights in Mar 2023
Response from Hotel Bijagua on 16 Apr 2023
Saludos Cheryl. Agradecemos tus comentarios, y nos complace que tu estadia haya sido de tu satisfaccion. Los esperamos pronto!

10/10 Excellent

Anish

Stayed 3 nights in Mar 2023
Response from Hotel Bijagua on 17 Apr 2023
Hola Anish, nos complace que tu estadia haya sido de tu agrado, tu puntaje nos motiva a mejorar nuestro servicio cada dia. Saludos.

10/10 Excellent

Lisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only hotel on our trip thathad a mattress protector...yay! Nice garden ...secluded from the main road..very safe...staff always helpful and friendly, clean....didn’t really like the owner was partying with other guests....acting like a university student....hot, hot shower which was awesome...great water pressure.....pancakes for breakfast not recommended....flour and water...new recipe needed!
Stayed 2 nights in Mar 2023
Response from Hotel Bijagua on 16 Apr 2023
Hola Lisa!, nos complace que tu estadia haya sido de tu satisfaccion, tus comentarios nos ayudan a mejorar nuestros servicios. Gracias por hospedarte en Hotel Bijagua, fue un gusto atenderte.

8/10 Good

Kathi jane

Liked: Cleanliness, room comfort
The good and the bad and inconvenient
Well, it was horribly difficult for drivers and walkers to find because it has no sign out front! So i had to deal with very annoyed and very NOT Pura Vida attitudes by the shuttle driver. Surprisingly there was a refrigerator in my room, which is a nice bonus. But no kitchen to jse or microwave, so it was not particularly useful. And no coffee or tea in the rooms, so inconvenient waitinf for kitchen staff to arrive each morning when I have been awake for hours.... Also, not important to me because I don't watch TV, but as soon as he walked me into my clean and comfortable room ( with very pleasant small balcony ) they showed me my marge screen television and said it doesn't work lol. But I was not offered a discount or other room. Staff was very friendly.
Stayed 1 night in Feb 2023
Response from Hotel Bijagua on 16 Apr 2023
Hola Kathi, lamentamos la dificultad a la hora de llegar a nuestras instalaciones, estamos trabajando para mejorar nuestra ubicacion. Te comentamos, nuestras habitaciones tipo estandar, tienen una mini refrigeradora, para que los huespedes puedan mantener sus bebidas frias, ya nuestras habitaciones tipo Villa, si estan equipadas con todos los implementosy equipo de cocina. En la que tu te hospedaste fue una estandar. La TV de nosotros funcionan con dispositivos FireStick o Chromecast, lamentamos que quien te mostro la habitacion no te haya brindado la ayuda. Agradecemos tus comentarios, nos ayudan a mejorar nuestros servicios!

10/10 Excellent

Tristan

Stayed 6 nights in Feb 2023
Response from Hotel Bijagua on 17 Apr 2023
Hola Tristan, nos complace que tu estadia haya sido de tu agrado, tu puntaje nos motiva a mejorar nuestro servicio cada dia. Saludos.

10/10 Excellent

Richard

Stayed 2 nights in Feb 2023
Response from Hotel Bijagua on 17 Apr 2023
Hola Richard, nos complace que tu estadia haya sido de tu agrado, tu puntaje nos motiva a mejorar nuestros servicios cada dia. Saludos.

2/10 Terrible

kerry

Stayed 2 nights in Feb 2023
Response from Hotel Bijagua on 17 Apr 2023
Hola Kerry. Lamentamos que tu estadia no haya sido de tu agrado, tus comentarios y puntaje es muy importante para poder mejorar nuestro servicios.

8/10 Good

Jose

Liked: Cleanliness, amenities, property conditions & facilities
The property is away from La Fortuna Center. If you dont drive, consider a taxi. The hotel is on a uphill and can take any where between 30 minutes to an hour to walk depending on your speed. The hotel is good. Unfortunately, i had problems with the wifi. I told a staff member but he just brushed me off. I was told there is a laundry facility on site but i over heard staff reccomend guest to go else where. Just be patient, from what i was told, new ownership took over about 3 months ago. I would give this place a 8/10
Stayed 2 nights in Feb 2023
Response from Hotel Bijagua on 16 Apr 2023
Hola Jose, agradecemos tus comentarios, los cuales nos ayudan a mejorar nuestros servicios. Nuestras instalaciones estan un poco alejadas del centro de la ciudad de La Fortuna, se encuentran carretera al volcan Arenal, y al Parque Nacional, por lo que el traslado hacia el mismo se hace mas sencillo y rapido. El ambiente de nuestro hotel, es mas tranquilo y relajante. Te agradecemos por haberte hospedado con nosotros.

10/10 Excellent

Carly

Stayed 2 nights in Feb 2023

8/10 Good

sharon

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Have to find but a lovely spot
Stayed 3 nights in Feb 2023

10/10 Excellent

Steven

Stayed 1 night in Feb 2023

8/10 Good

Ethan

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Would stay again
We loved this little town just outside of La Fortuna. There are TONS of places to eat, a large Super right next door. The gardens on site were very nice. We unfortunately never got to see Arenal because of clouds, but we still took advantage of the the national park just 15 minutes away. Breakfast was very basic, but free with our room so can’t really complain. The dishes in our room weren’t clean, but overall we enjoyed our stay! There’s not a washing machine to use (there is one in some of the hotels . Com photos) but there was a laundry place a short walk up the road. We would come again for sure!
Stayed 2 nights in Feb 2023

6/10 Okay

David

Stayed 3 nights in Feb 2023

10/10 Excellent

Giuseppe

Stayed 1 night in Jan 2023

8/10 Good

Rudolf

Stayed 1 night in Feb 2023

8/10 Good

Michael

Stayed 1 night in Jan 2023

6/10 Okay

Océane

Travelled with family
Liked: Staff & service
Notre chambre était sale, la salle de bain n’avait pas été lavé et il y a avait des chips dans le lit. Ils nous ont changé de chambre. Il manque plusieurs articles dans le déjeuner inclus et le tout est très désorganisé.
Response from ? on 18 Jan 2023
Greeting I would like to know what your room was and your reservation

10/10 Excellent

Luis Esteban

Stayed 2 nights in Dec 2022

10/10 Excellent

Lawrence

Stayed 1 night in Dec 2022

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel grounds and buildings are very nice, pleasant. Hotel is hard to find from the road, no sign, and behind a gate. Has a secluded feel. Beds are very hard. Main issue is that there does not seem to be an owner present. The young women that run things are very friendly but are a bit shy and don't speak English so the communication is a bit of a challenge. Breakfast was good. Would choose somewhere else next time.
Stayed 4 nights in Dec 2022

4/10 Poor

EMMA

Travelled with family
Disliked: Staff & service
I liked the fact that is gated. I didn’t like the service as it’s run by two young adults. They are never in the office a big inconvenience. The room smells moldy it’s nasty. No sign of the hotel in front as it’s being repaired. I don’t know but I was expecting better .. I rented this place guided by the great reviews. I didn’t like it and I will stay somewhere else if I return to La Fortuna, But judge for yourself…..
Stayed 2 nights in Nov 2022

6/10 Okay

Jose

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022

10/10 Excellent

carlos

Stayed 3 nights in Jun 2022

10/10 Excellent

Mauricio

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A+ service and location.
Great service. Location is amazing. People at the hotel treated us with respect and were very nice with us. Very flexible and always tried to make our stay, a great one.
Stayed 1 night in May 2022
Response from Karen on 14 Jun 2022
Thank you very much for your review, it was a pleasure to serve you and that you had a nice experience Pura vida

10/10 Excellent

Nadia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good Fortune and La Fortuna. Hotel Bijagua was awesome in every way. We really appreciated how kind, friendly and hospitable Karen was. She was always there with a smile. The hotel was clean, the water pressure of the shower was great and the location was very convenient and walkable to several dining options. The kitchen was also very well equipped and the pool was an added benefit. Would stay again. Truely a gem.
Stayed 3 nights in Apr 2022
Response from Karen on 13 Apr 2022
Muchas gracias por su comentario, fue un gusto conocerlas y hacer de su estadia una linda experiencia, un abrazo Karen :)

8/10 Good

Maharshi

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked that it was an easy check in process and very good location. Close to restaurants, grocery, bars, coffee, etc. also front desk gentleman was super nice, he even went out to the market to get us some Arroz con leche as we mentioned it was something we were really trying to find. What a wonderful thing to do! Room was a motel size and with very good AC. We all slept like babies. It’s gated property so we felt secure. All in all it is what we expected and more! Another great deal from Expedia!!
Stayed 1 night in Mar 2022
Response from David C. on 21 Mar 2022
Awww many thanks! Hope you come back :)

10/10 Excellent

Brad Summer

Stayed 5 nights in Nov 2021
Response from David C. on 24 Nov 2021
Many thanks! looking forward for the next visit!!!

10/10 Excellent

Arthur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
David was great! Good job. Cool place. Convenient location
Stayed 2 nights in Nov 2021
Response from David C. on 9 Nov 2021
Thanks! Always welcome !!!

10/10 Excellent

George

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very highly recommended in La Fortuna/Arenal area.
This is a beautiful property, only 9 lodging spaces in this gated property. Perfect location between La Fortuna and the Arenal Volcano, with a 1/2 dozen restaurants and shops within walking distance, and a grocery store next door. Only a 2 minute ride (or 20+/- minute walk) to La Fortuna main street. Walled property has a private pool with gazebo to enjoy outdoor air and a view of the volcano. Our villa deluxe room has kitchen set up and tile bath, roomy enough for 3. Pool table in office area. Very nice people! Our 5 night stay was wonderful.
Villa
Volcano view from property
Volcano view from street
Stayed 5 nights in Apr 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Jorge and his 18-year-old grandson Matias were awesome. Wonderful pool, several restaurants right next door!
Stayed 2 nights in Apr 2021

8/10 Good

CRISTIAN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great little hotel in a fantastic location between La Fortuna and Arenal. Very friendly staff. Highly recommend
Stayed 3 nights in Feb 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Mar 2020
Response from Julio on 20 Mar 2020
Thank you very much for staying at Hotel Bijagua, your home away from home. Pura Vida!!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a beautiful piece of paradise right on the edge of La Fortuna close to everthing great staff nice grounds felt very safe if I could give them 6 stars instead of 5 I would. Stayed for 3 nights and would recommend to anyone. Steve Hooton Montreal Quebec
Stayed 3 nights in Mar 2020
Response from Julio on 18 Mar 2020
Thank you very much for enjoying your time at Hotel Bijagua, it was a great pleasure to help you and make you feel at home. Pura Vida!!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Mar 2020
Response from Julio on 18 Mar 2020
Thank you very much for staying at Hotel Bijagua, we hope that everything is going very well. Pura Vida!!

8/10 Good

Verified traveller

Stayed 2 nights in Mar 2020
Response from Julio on 13 Mar 2020
Thank you very much for staying at Hotel Bijagua, it was a pleasure helping you.. Pura Vida!!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
everything is great
I definitely recommend this place.
Stayed 2 nights in Feb 2020
Response from Julio on 28 Feb 2020
Thank you for staying at Hotel Bijagua, we do better every day. Pura Vida!!

8/10 Good

Del

Liked: Cleanliness, staff & service
Warm and friendly staff!
The staff at Bijagua went over and above to be helpful and provided excellent service, and were so engaging and friendly. We really appreciated their suggestions for places to see. Loved our time there!
Stayed 4 nights in Feb 2020
Response from Julio on 22 Feb 2020
Thank you very much for staying at Hotel Bijagua, it was a pleasure to help you.. Pura Vida!!