"My room was not cleaned properly. The bed sheet and pillow covers were clearly used, and instead of a proper blanket, the hotel provided a bed scarf. The pillows were not only insufficient in number but also smelled unpleasant. The fridge still had two half‑drunk beverages left by previous guests, and the room intercom was not even connected.
When I went to the front desk to report these issues, the staff member was rude and dismissive. She told me to clean the fridge myself and claimed that no other rooms were available, even though rooms 117,119 & 121 were visibly empty. Later, when I returned to request a blanket and additional pillows, she again behaved unprofessionally and said they had no extra pillows. Her attitude was intimidating and disrespectful.
She also made an inappropriate comment, saying that because I booked through a third‑party app and “paid less,” I should not expect good service. When I asked to speak with the manager, she claimed to be the owner, gave the name “VINI,” and stated that she did not care if I filed a complaint.
I was traveling with child, and due to the lack of basic bedding, I had to purchase a blanket from Walmart. I have stayed at many Super 8 locations before and have never experienced anything like this. Her behavior and the poor condition of the room ruined my stay and caused significant stress for me and my family.
I strongly request that the appropriate authorities review this incident, take action regarding the staff & refund me"
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