Junior Suite | Free WiFi, bed sheets, alarm clocks, wheelchair access
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Reviews of Royal Congress Hotel

4 out of 5
Royal Congress Hotel
str. Molodogvardeyskaya, 32, Kyiv

Reviews

5.6
Rating 10 - Excellent. 14 out of 119 reviews" "
Rating 8 - Good. 29 out of 119 reviews" "
Rating 6 - Okay. 28 out of 119 reviews" "
Rating 4 - Poor. 20 out of 119 reviews" "
Rating 2 - Terrible. 28 out of 119 reviews" "

6.4/10

Cleanliness

6.2/10

Staff & service

4.8/10

Amenities

5.6/10

Property conditions & facilities

Reviews

2/10 Terrible

Verified traveller

Stayed 2 nights in Sep 2020

8/10 Good

Joseph

Business traveller
Liked: Cleanliness, staff & service, room comfort
Good location near Zhulany airport
Stayed 1 night in Feb 2020

10/10 Excellent

Maysra

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very good Quiet, beautiful and elegant There is no excellent comment to a very high degree Thank you for your service:)
Stayed 9 nights in Dec 2019

2/10 Terrible

Kithsiri

Liked: Staff & service
Disliked: Cleanliness
I was given a room different to one showing in the picture. I was brown. Faulty shower, No bath tub, when taking a bath complete toilet get wet at the beginning (few days) , light above the mirror not working. Also cupboard mirror was in a very dangerous situation. After making several complains all these repaired and made it was a habitable room. Not the one showing, but it was room number 3040. The problem was could be no pre inspection before allocating the rooms. Very poor other service .
Stayed 13 nights in Dec 2019

6/10 Okay

Verified traveller

Travelled with family, Business traveller
Disliked: Staff & service
near to metro,easy taxi finding but bad services and unfriendly staff
Stayed 2 nights in Sep 2019

8/10 Good

Alexander

Liked: Staff & service
Disliked: Property conditions & facilities
Ok for the Price
Kiev has become very expensive over the last 5 years. So this was the only option within city center. They have wonderful customer service but lack in all areas. I wish they had desks in the room.
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveller

Stayed 6 nights in May 2019

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, amenities
Stayed 2 nights in Apr 2019

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Room comfort
Stayed 4 nights in Feb 2019

4/10 Poor

Verified traveller

Disliked: Amenities, property conditions & facilities
The property is old and not well maintained,the beds are old and mine repeatedly fell apart and was not repaired properly; the staff can only do so much with such a run down property,the was even cieling leaking water in an area used for sitting and eating.i would never stay there again.
Stayed 6 nights in Jan 2019

4/10 Poor

V

Disliked: Staff & service, room comfort
AVOID! the worst hotel in Kiev!
cold room, cold dirty water, uncomfortable beds and over charged by hotel!
Stayed 2 nights in Dec 2018

2/10 Terrible

Natalya

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No warm water.
Horrible. Winter time no hot or warm water for 8 days staying. Breakfast looked not fresh.At the bar could pay with only cash. The area is industrial.
Stayed 8 nights in Nov 2018

6/10 Okay

Verified traveller

Travelled with group
Disliked: Staff & service, property conditions & facilities
When I was trying to check in after 12 p.m. the guy on reception was so rude to me ,he said only after 3 p.m. ,the reason why ,they doesn’t had free room ,but if I’ll pay extra money they will have free room right away . Normally never had problems with that ,I was checking in after 12 all the time . In the room I had problems with water ,was cold or no water at all . Also the walls are so tiny that you can hear everything what’s going on next to your room .
Stayed 3 nights in Nov 2018

2/10 Terrible

John, London

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel did not have hot water, the beds were 2 twin beds joined together, sagging in the middle and I ended up changing rooms 4 times and it was the same in every room. The bed sheets were smaller than the beds and you wake up on a dirty mattress, with lots of body fluid, it was gross, The hotel staff were not helpful at all,
Stayed 1 night in Oct 2018

8/10 Good

Anya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Not really bad. Service is good. Location is perfect, near Zhulyani airport.
Stayed 11 nights in Oct 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2018

4/10 Poor

Richard, New York

Disliked: Staff & service, property conditions & facilities, room comfort
Would not recommend; stayed there for almost a week (had an advance reservation) and there was no heating at all and it was extremely cold late autumn season. Every day they kept saying “tomorrow.” In addition to that, the “hot” water wasn’t hot, wasn’t even warm, more like lukewarm, barely distinguishable from the “cold” water. And the hotel does not rake credit cards, only cash, what?!!
Stayed 3 nights in Oct 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very good hotel near the airport.
Stayed 1 night in Sep 2018

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do not go to this hotel. It's only one star. We paid 5 euros for breakfast but it doesn't call breakfast for 5 euros. It's crap. It was a bad experience. Do not waste money on this hotel.
Stayed 1 night in Sep 2018

2/10 Terrible

John

Liked: Cleanliness, property conditions & facilities, room comfort
Very difficult to check-in, to check-out, or leave
This review is about my previous two visits to this hotel. The best thing it is within walking distance of the airport. However, check in was awful on my first visit - the staff were too busy chatting, and very relaxed indeed. I waited 15 minutes while they dealt with somebody else, and spent the time checking if there were any other hotels nearby to walk to instead. The WORST thing about this hotel is that it is almost impossible to leave. Check out on the first visit again took an age, and, on both the first and second visit, when ordering a taxi, they have some odd firm (or acquaintance) of their own that came 30 minutes late the first time, and 20 minutes late the next time. I think it is not a real taxi firm, even (no receipt). I'd avoid just because of this, to be honest.
Stayed 1 night in Sep 2018

2/10 Terrible

Joe, Istanbul

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horriable stay rude staff no amenity bad location no slipper no hair dryer
Stayed 2 nights in Sep 2018

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities
Nice place to stay for weekend. Nice room and food service
Stayed 2 nights in Sep 2018

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 5 nights in Jul 2018

6/10 Okay

Verified traveller

Stayed 1 night in Jul 2018

6/10 Okay

Verified traveller

Disliked: Staff & service, room comfort
Fairness
Stayed 5 nights in May 2018

6/10 Okay

Tafara

Liked: Staff & service
Stayed 1 night in Feb 2018

2/10 Terrible

DJ, Ukriane

Disliked: Cleanliness, property conditions & facilities, room comfort
Very poor room
Flight arrived very late arriving 03:00. Given room 2005#. Noticed that there were no curtains and no curtain rail. Nothing to hide the building site opposite. No television, as it was removed from wall. No coat hangers in wardrobe. When I got into bed, the bedding had a not quite clean smell. In the morning, realized that there were no towels and then found that hot tap didnt work in shower. Needed to strip wash in sink and dry with the duvet cover. Receptionist said that she would have given me another room if I had mentioned this situation. But I dont agree that they should try to give out such a room in the first place. Why try so hard to damage client relationships!
Stayed 1 night in Dec 2017

6/10 Okay

Verified traveller

OK for over night stay
Hotel near airport so it is OK for over night stay. Staff is rather no interested in customer needs. Breakfast was below standard.
Stayed 1 night in Sep 2017

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities
Cold Water
The Hotel was OK, the breakfast was basic, the problem was that the room was great, plenty of space but the lack of any hot water for the shower was really bad. 2 days running the water was tepid only, certainly wakes you up in the morning stepping into a tepid shower.
Stayed 2 nights in Sep 2017

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very convenient to stay here if flight lands at Zhulyany airport late at night. Only a 10 minute walk from the airport.
Stayed 1 night in Sep 2017

6/10 Okay

Jim, Los Angeles

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Nice Hotel. Close to the airport.
What was advertised and what they have are 2 different things. They advertise on the site a Spa, Fitness Center and Restaurant. The restaurant is only open for breakfast. They say the Spa and Fitness center is broken. I did not see any place where they could even exist. When I asked about the laundry service first I was told it is 150 Grivna ($6.00) . When I brought them my normal size load they changed they doubled the price. When I questioned them they said 300 is the price no matter what size load. I told them the other said 150 and they ignored it. Overall it is a nice Hotel and clean.
Stayed 2 nights in Sep 2017

6/10 Okay

Verified traveller

Stayed 1 night in Aug 2017

8/10 Good

Dr.John, Dallas, TX, USA

Liked: Staff & service, room comfort
ROYAL CONGRESS
I would not recommend this hotel. The staff was very nice, but, some maintenance is required. There is NO restaurant. The plumbing leaked profusely. The courtyard was in shambles and it was not very handicapped friendly. No wheelchair ramp to entrance or rooms.
Stayed 11 nights in Aug 2017

4/10 Poor

Vadym, Los Angeles

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Disappointing
It supposed to be a 4 stars hotel. It is not. Also, it was the first time in my life when there were mosquitos in the room with all windows closed, air conditioner was on, how did they get there? I moved out earlier than booked, could not stand being bitten all night.
Stayed 7 nights in Aug 2017

6/10 Okay

Verified traveller

Liked: Staff & service
close to the airport.
Cheap price. Good breakfast. Helpful staff. However room had a strong smell of tobacco smoke. Had just one towel on arrival (been sorted on the next day though). Good enough for money you pay.
Stayed 3 nights in Jul 2017

4/10 Poor

Robert

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
You get what you pay for
Broken down hotel. Cheap furnishings. No blankets provided. Shower stall unfinished.. no chair or sofa in Jr. Suite.
Stayed 1 night in Jul 2017

4/10 Poor

Robert

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Unfinished... you get what you pay for
The place looks like it could be phenomenal, but is an unfinished dump.. cheap beds, cheap showers, cheap carpets, and receptionists not professional. Room size was bigger with Jr. Suite, but no sofa or extra living space came with upgrade. Not worth paying for. Breakfast not worth buying and no bakeries near
Stayed 1 night in Jul 2017

2/10 Terrible

mordechai

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2017

6/10 Okay

mordechai

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in May 2017

6/10 Okay

Verified traveller

Disliked: Staff & service
It's okay.
Breakfast is terrible! The staff is very unfriendly, slow and rood . The key to the room has to be reactivated every time, when I left the room. No restaurant in the facility. No vending machines. The public transport is nearby .

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Nina, V

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 minutes from Kyiv International Airport (Zhulian
Rooms are clean and nice , winter time February rooms were very warm , I stayed in two different rooms during my trip due to leaving and coming back and was happy with both of my rooms. It is quite away from down town but I had a bissnes trip that worked well for me . If you are looking stay in a good hotel and u have a budget , this is your pick .

10/10 Excellent

friendly , Kharkov

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It's close from airport
Really friendly staff, good breakfasts and amazing place to make a meating

10/10 Excellent

Vasyl , Odessa,Ukraine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good to short stay closed to Zhulyany airort
Stay second time. Very convenient to stay overnight closed to Zhulyany airport.

8/10 Good

alan, Wantage

Liked: Cleanliness, staff & service, room comfort
Cheap hotel
Clean room very cheap with breakfast

4/10 Poor

Ognjen, Kiev

Disliked: Cleanliness, staff & service, room comfort
Got worse with time
I have stayed in this hotel before. I was unpleasantly surprised by the reduction in the value that the hotel provides. They have stopped providing bathrobes, we have received only a single small blanket for a double bed, and the shower drain was hopelessly clogged. The staff was more-less professional, but the amenities provided were just dreadful.

2/10 Terrible

Tigger, Sheffield uk

Disliked: Property conditions & facilities, room comfort
Cold cold cold
Hotel should be great. But it not shortage of oil so little heating. When you can see your breath it's to cold. That's in your room in the lobby and worst of all the communal spaces sub zero. Breakfast was liquid rice with some chopped veg. Cold meats and a leathery cold fried egg.

10/10 Excellent

MARK, SWANSEA / DONETSK.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just What You Need After Late Night Flight to Kiev
Excellent, as always!! - Just beware of the 'official' airport taxi drivers, who will always try to charge you double, if not treble, the true fare...

10/10 Excellent

MARK, DONETSK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
UNTIL THE NEXT TIME...
SUPERB LOCATION FOR ZHULANY AIRPORT - LESS THAN A 10 MINUTE WALK AWAY - OR 3 MINUTES BY TAXI... IGNORE WHAT THE OTHER REVIEWERS SAY: IF YOU LET THE WATER RUN IT WARMS UP REASONABLY QUICKLY - WHAT DO THEY EXPECT FOR UNDER A TENNER?!

2/10 Terrible

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Don't go there
Everything was good, until the power stopped. No electricity. No elevator, No Hot water, No cold water, No heating. we had to leave. and it wasn't easy to get the money back (for the days we did NOT use yet !!!). The rooms are excellent !!! except for the above :-)