Deluxe Apartment, 2 Bedrooms, Sauna (Mala Zhytomyrska Str. 16/3 ) | View from room
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Reviews of Kiev Accommodation Hotel Service

3.5 out of 5
Kiev Accommodation Hotel Service
Mala Zhytomyrska St, 20?, Kyiv

Reviews

7.4

Good

Rating 10 - Excellent. 13 out of 51 reviews" "
Rating 8 - Good. 21 out of 51 reviews" "
Rating 6 - Okay. 9 out of 51 reviews" "
Rating 4 - Poor. 4 out of 51 reviews" "
Rating 2 - Terrible. 4 out of 51 reviews" "

7.4/10

Cleanliness

7.4/10

Staff & service

6.6/10

Amenities

7.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Kate

Liked: Cleanliness, room comfort
Lovely apartment, very central and good price. Thank you.
Stayed 3 nights in Nov 2021
Response from Julia on 23 Nov 2021
Dear Kate We are happy that you enjoyed your stay! Thank you for nice review Best Regards Kievaccomodation

8/10 Good

AniaZ, New York City

Liked: Cleanliness, amenities
Good condition, clean, quiet, excellent location! Easy communication
Stayed 2 nights in Dec 2019
Response from Svetlana on 28 Dec 2019
Thank you for choosing our apartment and sharing your opinion with the others. It was a pleasure to host you. We hope to see you again during your next holiday in Kiev! Warm greetings, Kievaccommodation Team"

4/10 Poor

Alex, Boston

Liked: Cleanliness, amenities
NO WI-FI, no bed, only a sofa bed, the building is dark no lamps on the stairs
Stayed 4 nights in Nov 2019
Response from Svetlana on 15 Dec 2019
We are sorry for the inconvenience. we will do our best to become better.

8/10 Good

Prakash

Travelled with family
Liked: Cleanliness, property conditions & facilities
Supposed to have two beds but there was only one. The apartment was very hard to find.
Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Business traveller
Liked: Staff & service, amenities
INTERESTING LOCATION CLOSE TO ACTIVITY. LONG WALK TO MANAGERS OFFICE
Stayed 12 nights in Aug 2019
Response from Svetlana on 17 Dec 2019
Thank you for your feedback.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Was denied boarding at point of departure and therefore had to cancel my flight. Hotel did NOT refund.
Stayed 8 nights in Aug 2019

8/10 Good

Guylain, Kiev

Liked: Cleanliness, amenities, property conditions & facilities
The room is great very confortable , all Is OK , but for the key , the room are far from the place you check-in !
Stayed 2 nights in Jul 2019
Response from юля on 3 Aug 2019
Thank U so much for review! We always try to meet guests directly at adress.

10/10 Excellent

loic

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Very centrally located appartment. Spacious and clean. Professionally handled. Easy check in and check out .
Stayed 2 nights in Jul 2019
Response from юля on 31 Jul 2019
Dear Loic, Thank U !!!

10/10 Excellent

Prakash

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice apartment right in the heart of Kiev
Very nice location, check-in was easy and the taxi pick up at the airport was very convenient and reasonably priced.
Stayed 4 nights in Apr 2019

8/10 Good

Verified traveller

Great location.
Great location! We were offered a different/better location due to overbooking but this should not have happened and we should’ve been notified beforehand so we could change our tour pick-up location in advance. The apartment itself was good for the price. The hotel staff is not run 24 hours so we had to wait til 9AM to drop our luggage off for them to watch, even though we would’ve liked to start sight-seeing earlier.
Stayed 2 nights in Jan 2019

10/10 Excellent

Kim, SEOUL

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location and easy communicate with supports desk.
Stayed 3 nights in Dec 2018

6/10 Okay

Andreas

Business traveller
Liked: Cleanliness, property conditions & facilities
Poor hot water supplies 2 or 3 minute after cold water comes out. and elevator often out of order.
Stayed 2 nights in Nov 2018

10/10 Excellent

Yegor

Liked: Cleanliness, room comfort
Weekend trip with friends
Very nice place! Right next to president administration building, so its right in the heart of Kyiv. Very close (within 5 min walk) to main square and stores. Clean, vert cozy, great for parties (with large groups 8-10 people). Only problem, lack of hot water, so we had to boil water in kitchen and dilute it with cold to make it for showering :( So there's no boiler and in Ukraine there are times when hot water is not served. Wifi works well, design of the apartment is great, rooms are very nice, and sauna is very nice too!
Stayed 3 nights in Oct 2018

10/10 Excellent

Dora

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
EVERY THINK WAS PERFECT!!!
Stayed 5 nights in Sep 2018

10/10 Excellent

Ka Hang, Republic of Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice location with convenience
Nice service from the office but it would be preferable to make the guidelines of finding the office clearer. The location is so convenient and I felt good in my vacations
Stayed 3 nights in Aug 2018

6/10 Okay

Verified traveller

Stayed 1 night in Jun 2018

8/10 Good

Lucian, Bucharest Romania

Liked: Cleanliness, property conditions & facilities
Extremely expensive for the 2 day arround Champions League Final. Arround 27 times more then usual. But location is perfect, and except the entrance of the building the apartment was clean and comfortable
Stayed 2 nights in May 2018

6/10 Okay

ania, New York,NY

Disliked: Cleanliness, staff & service
In need of a good cleaning
Apartment in need of a serious cleaning, lots of fast and a feeling that the floors weren't washed in a month! The boiler for hot water is so small that it's not even enough for one person to take a shower and you ending up to shower with freezing cold water! Location wise it's great, centrally located
Stayed 2 nights in Sep 2017

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Good but a few minor problems
Was very good and a great property. Only drawbacks were that the electricity went out for a while and that the towels didn't seem very clean. But all in all a good stay with great service.
Stayed 1 night in Jun 2017
Thank you for you staying, we will try to do our best;

8/10 Good

Alex

Liked: Cleanliness, staff & service
a high price for the place
great location and apartment is very clean and secured. I would love to have a better mattress on my bed and the shower faucet needs to be fixed.
Stayed 3 nights in May 2017
Thank you for review. We will try to fix everything.

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Ukrainian home from home
We spent five nights in our apartment just 2 minutes walk from the city's main square for the weekend of the Eurovision Song Contest. The apartment was spacious, clean and the beds were super comfortable. The building had a concierge 24 hours a day and secure entry. The apartment had a heavy triple lock on the front door too, I felt very safe and secure. The booking agents were great at responding to emails, they answered all of my questions by email usually within an hour or two. We used the airport pickup service because we were landing at 4.30am and the driver was there waiting for us. There was also a bit of flexibility with check out, we had an evening flight and didn't check out until the afternoon. I can't recommend this enough. If I was returning to Kyiv I would undoubtedly stay here again.
Thank you a lot for nice review.

4/10 Poor

Sami

Disliked: Staff & service, property conditions & facilities
ok apartment with dishonest service
Apartment was otherwise ok but the service was not. They gave another apartment, not the one that they confirmed in the email. There was no wifi even though they told that there is, after making 10 calls they admitted that there was not even a internet modem in that apartment and promised that they will install the new device, but they did not install. On the second day they simply refused in a rude manner that there is nothing that they can do, if we want to move out then we can.

10/10 Excellent

keith, melbourne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very close to the centre
I had an apartment. The people operating the service were first rate in organising the accommodation, pick up from airport, and so so on.
Response from Julia on 6 Sept 2016
Thank You for nice review!

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Room comfort
It was not a nice entrance in a very old building, I had to walk with my luggage 4 stories up! The bed was a sofa bed not a regular one, No proper sheets
Response from Julia on 7 Sept 2016
Thank You for nice review. We solved issue regarding sheets.

6/10 Okay

John, Anchorage, Alaska

Central location in Kiev
This is an apartment service, not a specific apartment -- the photos are of all their apartments. I went to their central office near Maidan square, where I was told the apartment location, which was about a 15 min walk away. Great location near metro, older building and apartment but adequate, kitchen and furnishings basic but served the purpose well especially for the price paid. The biggest issues were the WiFi did not work for 12 hours our last night despite resetting many times and the hot water heater instructions are not in English so took awhile to figure it out.
Response from General Manager on 6 Sept 2016
Dear John, We are happy that in total yur stay was nice We took care about wi - fi Now its working fine.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 11 nights in Oct 2019
Response from Svetlana on 17 Dec 2019
Thank you for your nice feedback. Hope to see you again!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Great location, and nice and big apartment. I bit tricky to find at first, but very happy with my stay. Fast WiFi.
Stayed 4 nights in Aug 2019
Response from Svetlana on 14 Sept 2019
Thank you for the review We will be happy to host you again!

2/10 Terrible

Verified traveller

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Läget var jätte bra nära till alla sevärdheter, restauranger och affärer. Däremot jätte dåliga möbler och kök utrustning, dålig städning, toaletten luktade urin, trasig stol som man kan inte sitta, sliten madrass.
Stayed 4 nights in Jul 2019
Response from Julia on 31 Jul 2019
Sorry for inconveniences We had talk with cleaning lady and apartment will be renovated till the end of August

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
ロケーションと快適度、後はサービス…
まずレセプションの場所からアパートが遠い。徒歩10分はかかる。鍵を貰いアパートに到着後、全くドアに印がなく、鍵に書いてある英語のドア番号が間違っていて知らない人のドアを空けようとしてしまった。結局現地の人の助けを得てなんとか辿りついたが、ドアの前には部屋番号すらなくどーやってココに辿り着けるのか疑問になった。部屋は広くロケーションも最高だが、チェックアウトの際の鍵の返却方法がわからず結局翌日レセプションにまた行くハメに。この対応さえなければ良い。
Stayed 2 nights in Jul 2019
Response from Julia on 26 Jul 2019
Dear Guest ! Sorry for inconveniences ! We always try to check in the guest directly at adress. Next time we ll be more attentive We read all your recommendations We ll take it into consideration Thank U

4/10 Poor

Verified traveller

Travelled with group
Disliked: Cleanliness, property conditions & facilities
Sehr altes Apartment. Haben nicht viel erwartet doch dieses Zimmer war eine Katastrophe über Haupt das Badezimmer. Soviel Schimmel hab ich noch nie gesehen. Kann ich leider nicht weiterempfehlen.
Stayed 3 nights in Apr 2019
Response from Julia on 22 Jun 2019
Thank U fo rewiev We noticed all your remarks We are working on them Thank U

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Der Service und die freundlichkeit des Personals und die Lage direkt am Maidan
Stayed 5 nights in Apr 2019
Response from Director on 6 May 2019
Thanx

10/10 Excellent

Ismo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Springtime in Kiev
Fantastic staff who helped you with whatever you asked for.
Stayed 1 night in Apr 2019
Response from Julia on 20 Jun 2019
Thank U for nice rewiev! We are working hard for our guests to stay happy! ))

6/10 Okay

Mino Carmine

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Ett rätt hyfsat ställe.
Man blir alltid litet negativt ställd när man tror att man ska bo centralt men istället 3 km därifrån. Dessutom informationen om hur man tar sig dit och in i huset var väldigt bristfälligt. Tur att jag är en van resenär och det fixade sig. De borde förbereda också i första hand om vara man ska bo i själva verket. Måste sig att kontoret svarade snabbt på mina frågor och fixade både värme och duschen inom knappt ett dygn...Tur var det annars hade blivit en riktigt problematiskt vistelse. I efterhand var läge dock centralt. Fick anpassa mig till olika ställen jag skulle besöka. Skulle trots allt anlita dem igen.
Stayed 4 nights in Nov 2018

8/10 Good

Елена

Liked: Cleanliness, staff & service, property conditions & facilities
Были в ноябре, было хололдно т.к. батареи слабо работали.Радовало то, что хоть обогреватель был. Не работал также телевизор, но это обсалютно не мешало, т.к. мы были настолько уставшими, что не хватало времени на просмотр ТВ. Месторасположение - центр, но добираться до аппартаментов ( ул.Лютеранская, 13) немного тяжеловато, т.к. они находяться наверху и приходилось конкретно "заниматься спортом" чтобы добраться домой - был крутой подъём на вверх. Персонал - прекрасен.Помагали и подсказывали тут же.Молодцы! В основном мне понравилось. Воспользуюсь и в будущем их услугами и закажу аппартаменты только через них.
Stayed 3 nights in Nov 2018

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Die Lage der Unterkunft ist perfekt, sehr zentral zu den Attraktionen. In der Nähe sind viele Restaurants und Bars, super für einen lebendigen Aufenthalt.
Stayed 4 nights in Oct 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2018

8/10 Good

Aleksander

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mieszkanie duże i przestronne oraz, co ważne, czyste. Jedyny problem to woda podczas kąpieli: raz zimna, raz zbyt gorąca, niestety nie udało się wypośrodkować. Dobra lokalizacja na zwiedzanie.
Stayed 3 nights in Oct 2018

4/10 Poor

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
部屋は広いが入り口までが不安
場所も中心部に位置し、部屋も広く入ってしまえば快適。しかし、地図にある事務所から部屋まで離れている。部屋に行くまでに暗いトンネルを抜けて現地の人がたむろっている広場を通り、床が抜けそうな古い木組みの階段を3階まで上がらなけらば行けなく、重いスーツケースがあるのであれば厳しい。
Stayed 2 nights in Oct 2018

2/10 Terrible

ali

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rezalet kötü
Apart belirtilen adres te değil ofis var bizi 2 km başka yere rezalet bir yere pencereler soğuk geçiyor klima Yok ev buz gibiydi resmen rezalette verilen paraya yazık
Stayed 2 nights in Oct 2018

10/10 Excellent

cesario

Liked: Cleanliness, property conditions & facilities, room comfort
Tutto perfetto meno 2 cose...
Appartamento davvero bello, molto moderno e di style design, molto belle le luci e molto spazione la livingroom. Attrezzato ebne con elettrodomestici tutti funzioanati. Location perfetta vicino a piazza meidan e cattedrale di Santa Sofia. Note negatice 2, il wifi non ottimo il segnale è debole e dalla postazione del router alla livingroom gia si perdeva il segnale e non si poteva agevolmente usate internet, mentre la seconda più grave che giustifica la nota negativa che ho dato al servizio, ossia la tv non funzionava per mancanza di segnale, sono stato nel ufficio per chiedere di aggiustarlo, è stato detto che lo avrebbero fatto invece non sono venuti per nulla. questo per me è mancanza di profesionalita e serietà, peccato perchè lo staff di giorno è di persone molto gentili ed efficiente, mentre quello serale di uomini appunto lascia a desiderare, ufficio aperto 24 ore questo è una nota positiva importante. Comunque ci ritornerò.
Stayed 4 nights in Jun 2018

8/10 Good

JUWEI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Apartment Good.
Living apartment in travel is a very good choice.
Stayed 2 nights in May 2018

8/10 Good

Ting Hin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good but old apartment
Got another room, close to city centre, staff speak good English. Quite large and reasonable pricre

8/10 Good

Iuliia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Flat was nice and clean Good location Just few steps down the street and u walking by main street. Building locate in quite place and nothing can't disturb your sleep
Stayed 5 nights in Nov 2017

2/10 Terrible

Kenan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Apart otelin girişi rezalet derecede pisti her yer leş gibi kokuyordu yalnızca konum olarak şehir merkezinde olması ve her yere yakın olması avantajıydı Bir daha asla kalmayı düşünmem. Ayrıca asansör her zaman çalışmıyordu.
Stayed 4 nights in Aug 2017
We are sorry for inconvenience, and we'll improve all, what you didn't like. Thank you for review.

10/10 Excellent

SEUNGEON

Liked: Staff & service, property conditions & facilities, room comfort
Staying at whole apartment
It's a whole 2 bed rooms aprtment with a kitchen. Preety good stay with value for money. The location at site map is not your room, it's the office. So you must check where you will stay.
Stayed 2 nights in Jul 2017
Thank you, Seungeon! Will glad to meet you again.

8/10 Good

Rahmeh

Liked: Cleanliness, staff & service, room comfort

10/10 Excellent

Bülent Yeliz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Yeri kolay temiz
Kendi evinizdeki gibi hissediyorsunuz
Response from General Manager on 20 Dec 2016
Thank you so much. We will try to do our service better.

8/10 Good

Maxime, Lille

Liked: Cleanliness, staff & service, property conditions & facilities
Bon rapport qualité/prix
Bon rapport qualité prix. Confort correct et très bon emplacement dans le centre de Kiev. Accueil très sympa et staff toujours prêt à aider
Response from General Manager on 23 Dec 2016
Thank you for review

6/10 Okay

Niels, Frederikshavn

Jeg havde lejet en lejlighed med 2 værelser og betalt 2 dage senere fik jeg en mail at lejligheden ikke var ledig men kunne få en med 3 værelser til samme pris. Kontaktede da de danske udbyder og fik at vide at jeg fik lejlighed nr 1 Da jeg så kom til kiev var det en helt 3 lejlighed med kun et stort rum. Så jeg booker aldrig mere her igennem,næste gang er det så en jordhule? DET ER BARE IKKE I ORDEN Niels
Response from General Manager on 6 Sept 2016
Dear Niels Sorry that you had such bed experience. We suggested you another apartment but it was better.