Despite booking 2 rooms in the "Comfort" standard, we received rooms visually looking much worse than the "Standard" on the hotel website.
A comparison of the offered room with the received room I attach on the photos.
Reception staff very unpleasant, arrogant, poorly speaking English considered that only such rooms have, and nothing they can do. After the complaint we were informed that they have available only one room in accordance with our order, on the 8th floor, without elevator.
The offer was considered non-refundable, we did not want to cancel it or provide us with rooms in accordance with the ordered.
The worst element of the room was the bathroom, smelly, dirty, fungus, very dark - which is visible in the pictures.
We were afraid to use it.
A large, very worn-out room with a low standard.
No floor covering, the floor had unpleasant cracked tiles, between which there were huge amounts of dirt (photos).
Bed linen was not even coated, we received information that you should do it yourself,
Therefore, I assume that the bed linen has not been changed throughout the entire stay.
Moreover - there were cracks in the door to the room - you could hear every sound from the corridor.
Fortunately, we spent all day visiting Kyiv (a fantastic city!) and didn't have to spend a lot of time in this "hotel".
After spending hundreds of nights in hotels, this is my first experience where I was so ordinarily scammed.
I definitely do not recommend it.