Standard Suite, City View | Balcony
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Reviews of Apart-Hall

4 out of 5
Apart-Hall
Velyka Zhytomyrska str., 20, Kyiv

Reviews

6.8
Rating 10 - Excellent. 26 out of 165 reviews" "
Rating 8 - Good. 56 out of 165 reviews" "
Rating 6 - Okay. 50 out of 165 reviews" "
Rating 4 - Poor. 21 out of 165 reviews" "
Rating 2 - Terrible. 12 out of 165 reviews" "

7.4/10

Cleanliness

7.0/10

Staff & service

8.0/10

Amenities

6.6/10

Property conditions & facilities

Reviews

8/10 Good

Lee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable with a few quirks
Very clean room, confortable. Friendly staff. Really could have used a desk while I was there. Also, the room layout was a bit awkward. I know it is a converted apartment, but they could have done better. Never was able to get the TV to work. However, it was a very nice and comfortable place. Probably one of the best views in the entire city though.
Stayed 2 nights in Dec 2019

10/10 Excellent

PAUL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

10/10 Excellent

PAUL

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

8/10 Good

PAUL

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

8/10 Good

Nick, New York, NY

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the view and how accessible and close to major city attractions it was. Plus it's on top of a very nice coffee shop. The staff were very nice also.
Stayed 4 nights in Oct 2019

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Phenomenal views of Kyiv great location
The staff. Eygenia and Julia were fantastic. The rooms are very nice and big. The staff is knowledgeable and friendly. The staff English was much appreciated. I had Julia call Vino e Cucina and make me a reservation. I wish there was a breakfast service other than City Zen. There is coffee, tea soda and water to buy at the front desk which is a little limited for a hotel concessions. Overall a great stay and services at a great price
Stayed 4 nights in Oct 2019

6/10 Okay

Valerii

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
1 night stay at the heart of Kiev
Stayed for 1 night in July 2019. It was difficult to find in side inner yard. Reception was helpful, quick check-in. Had drinkable water and teaset ready to use, that I appreciated. Great view from window (11th floor allows you to see temples and partly the river). Really a few minutes walk to the major sightseeings. Okayish Asian café nearby and plenty other food points (and supermarket). On the negative side: rather old interior, kind of apartment reconstructed for a hotel room, bad smell in bathroom
Stayed 1 night in Jul 2019

8/10 Good

Kostyantyn

Liked: Cleanliness, staff & service, room comfort
Ok place
Small and very convenient hotel in the very city center. It's rather good but some refurbishment would make it even better
Stayed 2 nights in May 2019

6/10 Okay

Gianluca

Stayed 3 nights in May 2019

8/10 Good

Verified traveller

Stayed 4 nights in Mar 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
GREAT VALUE. GREAT LOCATION. THE MAIN ROOM IN THE PICTURE *DID* HAVE SOME NOISE FROM THE BELOW BUSINESS' MACHINES. BUT....WAS STILL GOOD
Stayed 5 nights in Jan 2019

4/10 Poor

Verified traveller

Travelled with partner
Disliked: Cleanliness
It was difficult to find this hotel, on the positive side there was a very nice cafe next to it and the view was beautiful. Staff was pleasant however the bathroom did not smell good and curtains were in need of replacement. The bed was not comfortable, over all the room looked much better in pictures than it did in reality. I am very happy I did not have to stay there for more than one night, especially because on the day I was supposed to leave the room smelled like a sewer and it made me feel sick, I was very happy to leave but I did appreciate the giant tub and nice view.
Stayed 1 night in Jan 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff, very attentive. Lovely, simple apartment in a nice area close to Independence Square (20 minutes walk.) The Jacuzzi is to die for.
Stayed 3 nights in Nov 2018

10/10 Excellent

Verified traveller

Stayed 1 night in Nov 2018

8/10 Good

Laimonas

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Nov 2018

6/10 Okay

Gianluca

Apart-Hall hotel
its ok, could be better
Stayed 5 nights in Aug 2018

8/10 Good

Tomer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2018

4/10 Poor

sevil

Disliked: Cleanliness, staff & service
Disappointed
The room was different to that in the picture The sheets were torn Had to wait an hour for their airport shuttle at the airport and no apology or compensation The safe and Tv and air con didn't work and wasn't sorted even when I asked for them to be seen I didn't create a fuss as I was only there for two nights The only good thing was the view from the terrace I wouldn't rate it as 4 star more like 3 or even 2 and there was no one around when u called Too expensive for a room that was supported to be 4 star but wasn't And it is not in Central Kiev it is a long walk which is ok in good weather but not in the rain or snow

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved it - again!
Wonderful apartment, clean and comfortable and lovely people who operate it. Great location.
Stayed 2 nights in Feb 2018

8/10 Good

ron, santa cruz, ca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome spot-
Didn't give it a FULL EXCELLENT rating because of the weird virtually constant upstairs noise from a sewing factory or something sounding like that.
Stayed 2 nights in Dec 2017

6/10 Okay

Violetta

Disliked: Room comfort
Stayed 1 night in Jan 2018

4/10 Poor

Harvey, UK

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Wonderful city, not 4 star accommodation.
Lovely staff and place to visit but this apartment was rated 4 star, it definitely was not. Bed was uncomfortable and room facilities basic and poor quality. Enjoyed my stay but not due to the room. Staff could not have been kinder or more friendly, thank you.
Stayed 4 nights in Dec 2017

6/10 Okay

Daniel

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
OK for the price
Its a good location and amazing view. But its in need of some renovation and TLC, my TV worked intermittently, the table lamp blew twice and the general décor good do with a update. The staff are very helpful, but being on the 11th floor of an office block its quite difficult to find the entry
Stayed 6 nights in Nov 2017

10/10 Excellent

Levon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best view in Kyiv
Good staff, great location
Stayed 1 night in Sep 2017

8/10 Good

Leo, USA

Liked: Cleanliness, staff & service, room comfort
Interesting accommodation option in Kiev
I stayed there for two nights and the first night the AC was out in the room I stayed in. So, not a pleasant night. The second night, I got a room with AC and was fine. The hotel has a nice view. Getting into the building can be tricky since it is inside the courtyard or a building that doesn't look like anything you would expect. There is a small sign on the outside for the hotel. Then you have to get into the room with elevator to get to the 10th floor.
Stayed 2 nights in Aug 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Nice centrally located hotel.
I found some of the staff to be very helpful, as well as fluent in English. Some of the staff were somewhat unfriendly, but the staff that was awesome, more then made up for this.
Stayed 3 nights in Jul 2017

8/10 Good

Wigberto

Liked: Cleanliness, staff & service
The location of this hotel is really good. The staff is really friendly. It is a little difficult to locate as there are no signs leading to it. It is based on a 11th floor in one of the buildings. The views are gorgeous. We could see
Stayed 4 nights in Jul 2017

10/10 Excellent

joe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2017

2/10 Terrible

M, Espoo, Finland

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very cold and worn room with nice views
Visited the place on a stopover for one night. The place has clearly seen its best days quite some while ago. The heating was not on and the rooms were almost as cold as outside. Additionally the place looked really worn out and the cleaning if it was done was quite superficial. Cannot really recommend and can't understand the "high" score of previous visitors.

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Terrible sewage smell in the bathroom. Dirty-ish walls. You could hear every sound outside of the room: it was particularly noisy in the morning as the staff was delivering breakfasts.

6/10 Okay

fung

Liked: Cleanliness, property conditions & facilities, room comfort
Yes it close the center of many place
Ok but be careful your computer abd sure your computer take it with you but I did not they try to check what is inside and luck I have none and also pass word protect so this the only bad about it other Ok

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Stoyan

Disliked: Cleanliness, property conditions & facilities, room comfort
Breakfast was terrible!!!

10/10 Excellent

Kostyantyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic views hotel
Nice small hotel with very friendly and helpfull staff. The views from the room are among best in the city as the hotel is on 11-13 floors

10/10 Excellent

Garret, GA, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel is located in center of Kiev. It's a little hard to find the entrance to this hotel. There some hand made signs on the walls of the main building. Although this hotel is located on 11th floor, the elevator gets you only to 9th floor. Then you have to use stairs. Be patient, they said that they will fix it.

4/10 Poor

Andrey

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Beautiful idea, not fully implimented
Great design idea but poorly executed. slippery tile on the floor, not enough light in the bathroom, missing light covers, very old and ripped robes, cheep matrass, broken elevator, B&B type lobby. On the bright side, room had large windows, balcony, large shower and Jacuzzi

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort

6/10 Okay

Artyom

Disliked: Staff & service, property conditions & facilities
Apart hall
It's only good for location. The srevice was almost unavailable. I stayed for 4 nights, on the very first day I asked the receptionist to change a bulb in the bathroom which was out of order, but they never did, even though kept promising to do so each day. The breakfast was very simple and delivered to room only.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
OK but will not use again.
I wanted to stay at a different place in Kiev this time and decided to try Apart Hall. The hotel is inside a building and there are no obvious signs outside to indicate where the entry is located. The building itself is a huge complex and houses different businesses. So unless you have the address written in Ukrainian/Russian, it may be hard to find it on your own. The good thing is that it is within walking distance of the city center and lot of attractions. The plusses of the place are that the place is clean and quiet with a good view of the city. The rooms are on the 11th floor of the building. The negatives are that, the rooms do not have individual air conditioning. There are also no restaurants or room service in the hotel. The staff speaks broken English and you can get by. Overall, it was ok but I will not use it again.

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Room comfort
TV does not work for all 8 days I had stayed in hotel. Overall I rate this hotel at 3 at max.

6/10 Okay

Keith, Winnipeg, Canada

Liked: Cleanliness, staff & service
Spacious room on a budget - a bit noisy
The doors do not hold out much sound...everything could be heard.. .the free breakfast was not a food I eat...

6/10 Okay

Verified traveller

Liked: Property conditions & facilities
Disliked: Staff & service
WiFi - AWFUL Service - leaves much to be desired. We were told we would have to pay for half of a night to check in an hour early, even though the room was already ready. I've never had this happen, even in expensive NYC. Our first morning we were charged for coffee (a relatively expensive rate considering the prices in Kiev and Ukraine) and the other mornings we received coffee for free. Makes me wonder who the money for the coffee from the first morning went to... Breakfast - tiny. Definitely not enough for a man Neighborhood - great, close to the art district Room Quality - the curtains only covered half of the window, so we woke up every morning with the sunrise at 4:30 a.m. The couch was falling apart so our room was covered in white "dust" from it.

6/10 Okay

Qayum, Saint Louis, USA

Liked: Cleanliness, room comfort
Disliked: Staff & service
Mini-hotel, not apartment. Misleading brand name
I stayed again in Room 8, which is business class. Still, even after two months, my complaints to the management about fixing the phone were not acted upon. The typical hotel receptionist there only knows basic English and takes multiple repetitions to fix a non-elementary problem. So they are not reliable as a concierge desk as in a grown-up 3-star hotel. I would rate this affordable place as 2.5-stars by USA standards. However, Anna was fantastic and patient, as she is studying hotel management. However, sadly Olga often interrupts, does not listen fully, and smirks through serious matters.

6/10 Okay

Qayum, St Louis, MO

Liked: Room comfort
Disliked: Staff & service, property conditions & facilities
Apart-Hall: not an apartment, just a mini-hotel
Room 1 had a putrid smell emanating from the collection cup below the drain of the shower. That smell filled the whole room and almost made me vomit each time I had to open the bathroom door to use the toilet or the sink. Even after daily cleanings, that source of the smell remained. The entry door of Room 1 in was very sticky for the key each time. Beware: in Ukraine, like Mexico, the tap water is not potable for drinking, even for the natives.

8/10 Good

KHALED

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Gianluca, Riga

Disliked: Staff & service, property conditions & facilities
Apart Hall
Overall good, nice size of the room with balcony, but breakfast and toillette terrible

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible stay!!!!!!!!!!!!
Into room,sat on bed,bed fell to floor. I'm only 200lbs. Was in room less than 5 minutes and they refused to refund my money! I took my loss and went to a beautiful hotel, then no issues!!!!!!!!!!

10/10 Excellent

Olga, United Kingdom

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel with fantastic views of the city K
A very good hotel with fantastic views of the city. A very professional staff, who is always there to help with a lovely smile.

8/10 Good

Andriy, Львів

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel. i've made check-in before 12 p.m. without extra pay. very nice personnel.