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Reviews of Inn & Go Kuwait Plaza Hotel

4.5 out of 5
Inn & Go Kuwait Plaza Hotel
Safat, Fahad Al Salem Street, PO 4450, Kuwait City

Reviews

7.6

Good

Rating 10 - Excellent. 12 out of 42 reviews" "
Rating 8 - Good. 17 out of 42 reviews" "
Rating 6 - Okay. 6 out of 42 reviews" "
Rating 4 - Poor. 5 out of 42 reviews" "
Rating 2 - Terrible. 2 out of 42 reviews" "

7.8/10

Cleanliness

7.8/10

Staff & service

7.4/10

Amenities

6.8/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

8/10 Good

James

Stayed 2 nights in Mar 2024

4/10 Poor

Michael, Lexington

Business traveller
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Location was central
Stayed 3 nights in Mar 2024

8/10 Good

Reginald

Travelled with partner
Liked: Property conditions & facilities
Convenient with acess to stores and downtown
Stayed 3 nights in Jan 2024
Response from best regards Nirmal Sidharthan E-Commerce In-Charg on 21 Feb 2024
Dear Honored Guests: Thank you for leaving such a nice review. We are glad that you have enjoyed your stay. Our dedicated staff will be pleased to learn of your high praise. Next time you or your friends want to visit us, please give us a call in advance and we will provide you with the best possible deals and

10/10 Excellent

Christopher L

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff have been excellent and easy to contact through what’s app. I was able to arrange airport pickup easily and very affordable. Even though our late night flight was late the driver waited for us and was easy to find, had a sign with our names right as we excited. Staff very friendly and helpful once in the hotel as well.
Stayed 1 night in Oct 2023
Response from inn and go Kuwait plaza Hotel on 2 Nov 2023
Dear Honored Guests: Thank you for leaving such a nice review. We are glad that you have enjoyed your stay, and our dedicated staff will be pleased to learn of your high praise. Next time you or your friends want to visit us,Best regardsNirmal Sidharthan,E-Commerce In-Charge

2/10 Terrible

Senthilkumar

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2023
Response from Nirmal Sidharthan on 14 May 2023
Dear Honored Guests:Thank you for leaving such a nice review. We are glad that you have enjoyed your stay, and our dedicated staff will be pleased to learn of your high praise. Next time you or your friends want to visit usbest regardsNirmal SidharthanE-Commerce In-Charge

6/10 Okay

Usama

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Good sized room but very old furniture. Needs upgrading
Stayed 1 night in Feb 2023
Response from inn and go Kuwait plaza Hotel on 6 Mar 2023
Dear Usama,We were extremely sorry to hear about your experience and that you had to face such difficulties during your stay. Problems in customer service are not something we are known for, as we pride ourselves on providing great customer service, and we'd like to do the same for you. We may not be able to change the past, but if you give us a chance, we will completely make it up to you.Best regardsNirmal SidharthanE-Commerce In-Charge

4/10 Poor

Yaser

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019

10/10 Excellent

CHOONGKEUN

Stayed 2 nights in Nov 2019

8/10 Good

Hui Lue

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Generally good and clean
Stayed 4 nights in Oct 2018
Response from Best Regards, The Management on 18 Oct 2018
Dear Valued Guest, Thank you for your taking time to review our hotel. We truly value your opinion. Looking forward to welcome you again here at Inn and Go Kuwait Plaza Hotel.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Pleasant short stay, but could be better
Positive points: - friendly staff - nice breakfast - spacious room Negative points: - pool is too small - wifi is very slow - furniture and especially closets seem too old and need to be replaced - although hotel is offering free shuttle bus and paid private car ride to and from the airport, they couldn't find an available driver for any of those services and I had to look for a taxi
Stayed 3 nights in Jun 2018
Response from Best regards, The Management on 7 Aug 2018
Dear Valued Guest,Thank you for taking the time to review our hotel. Your feedback and comments are very appreciated. Unfortunately, it seems that we did not meet all your expectations. Meanwhile, we have taken a note of your comments and it may interest you to know that the Management is planning to have renovation on the early next year to further enhance the stay of our guests. With regards to the airport transportation, kindly be informed that we are requiring at least 48 hours to secure the timing. Looking forward to seeing you again here at Inn and Go Kuwait Plaza Hotel.

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

OBAFEMI T

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2018

8/10 Good

HM, Oklahoma

Liked: Staff & service, property conditions & facilities
Nice but expensive
Normal not that 4 start's for other hotels. .......................................................................................................................................................................................
Stayed 3 nights in Mar 2018

8/10 Good

Simon

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very good hotel with kind staff and good prices. excelent breakfast
Stayed 6 nights in Feb 2018
Response from HM on 20 Feb 2018
Dear Valued Guest, Thank you for the feedback. We look forward to welcome you again. Best regards, Hotel Management

8/10 Good

Glenn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
amazing staff
amazing staff, so helpful. Rooms are a good size and the bathrooms large and well equipped - huge bath and great shower. Would definitely recommend this hotel.
Stayed 1 night in Feb 2018
Response from hm on 11 Feb 2018
Dear Mr. Glenn, Thank you for the feedback. We are glad to know that you had a good stay with us and we look forward to welcome you again. Best regards, Hotel Management

6/10 Okay

Maher

Disliked: Property conditions & facilities
Not a Hotel really
Old hotel , not maintained well, no parking, abandoned connected shopping center to the hotel, moving around in the hotel like a maze.. Not for business and not for family..
Stayed 6 nights in Dec 2017
Response from Hotel Management on 8 Jan 2018
Dear Mr. Maher, Thank you for your feedback. We hope that you had a comfortable stay despite your concerns. as for the parking, please be informed that we do have chargeable parking facility. Best Regards, Hotel Management

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Budget hotel- nothing fancy but good service
Good budget hotel
Stayed 1 night in Dec 2017
Dear Valued Guest, Thank you for the feedback. We look forward to welcome you again. Best Regards, Hotel Management

6/10 Okay

hesham

Disliked: Cleanliness, property conditions & facilities, room comfort
Decent hotel but in real need of revamping. Location is 10 minutes walk from mubarkiyah
Stayed 3 nights in Nov 2017
Dear Mr. Hesham, Thank you for the feedback. Please be informed that our management has a plan to revamp our rooms early next year. We hope that you have enjoyed your stay with us and we look forward to welcome you again. Best Regards, Hotel Management

8/10 Good

Benjie Yen, Taiwan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good and feel welomung
Stayed 2 nights in Sep 2017
Dear Mr. Benjie, Thank you for the feedback we really appreciate. We look forward to welcome and serve you again. Best regards, Hotel Management

8/10 Good

World Traveler, Qatar

Liked: Cleanliness, room comfort
A very comfortable stay
I had a comfortable stay at the Inn and Go Plaza Hotel. The night of my arrival was a bit cool and the custodial staff provided a heater. The room was very clean as a well as the bathroom. The hotel is surrounded by supermarkets and stores. The area is quite safe, as most countries in the Middle East. In my opinion, a very good location. The breakfast buffet was delicious. I enjoyed going to breakfast the time spend. While I did not encounter any rude employees, the mannerisms of one or two of the receptionists were not as friendly-perhaps it was just their personalities. Needless to say I had a great trip overall. Although I shared this with the manager, I will mention it for the purpose of informing others. Upon arrival I was not given information as to how to go about sightseeing. It wasn't until the next day that I wondered over to the receptionist's area and began to inquire. In the midst of me asking questions, the receptionist volunteered answers, and it was at that moment when I understood that the hotel provided car service with a driver. I must also mentioned that I emailed the hotel on two occasions inquirng about the services they provided; however, no one responded to my emails. Although I have rated the hotel very high overall, it does need to do a better job in providing important information to its guests.

8/10 Good

Colin

Liked: Cleanliness, staff & service, room comfort

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was very bad stay with this hotel and staff. It is very dirty rooms. The staff is not cooperative with guest and they are lying. The health club was very nasty. The parking inside the mall neighboring the hotel and you have to pay for barking. I recommended all guest to find another hotel.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great find and very reasonable price
Great find for business trip at a very reasonable cost for Kuwait
Dear Valued Guest, Thank you for your feedback. We hope to welcome you again on your next visit to Kuwait. Best regards, Hotel Management

8/10 Good

Abdullah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
clean and quite hotel
it was very nice and the people their were very freindly
Dear Mr. Abdullah, Thank you for taking to post a review, we really appreciate. We are happy to know that you were happy during your stay with us. We look forward to welcome you again. Best regards, Hotel Management

10/10 Excellent

taiwon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2024
Response from best regards Nirmal Sidharthan E-Commerce In-Char on 21 Feb 2024
Dear Honored Guests: Thank you for leaving such a nice review. We are glad that you have enjoyed your stay. Our dedicated staff will be pleased to learn of your high praise. Next time you or your friends want to visit us, please give us a call in advance and we will provide you with the best possible deals and

8/10 Good

Brynleif

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Godt i forhold til pengene
Ok, hotel i forhold til pengene, men bestemt ikke et 4 stjerne hotel
Stayed 1 night in Nov 2022
Response from inn and go Kuwait plaza Hotel on 29 Nov 2022
We were extremely sorry to hear about your experience and that you had to face such difficulties during your stay. Problems in customer service are not something we are known for, as we pride ourselves on providing great customer service, and we'd like to do the same for you. We may not be able to change the past, but if you give us a chance, we will completely make it up to you. Kindly update us with your email address or mobile number, and our front office manager will be reaching out to you personally, or you can contact him directly at 965 95592319 or Ahmed.hafez@innandgoplazahotels.com. We hope to resolve the issue and earn you back as a customer.

6/10 Okay

Javier

Business traveller
Liked: Cleanliness
Es un hotel justito....lo mejor el personal de los restaurantes...nada que destacar
Stayed 4 nights in Sep 2022
Response from Nirmal Sidharthan on 22 Sept 2022
Dear we were very happy to see your positive review, and with regards to your notes please know that they will be taken into consideration and dealt with in the most serious manner, your feedback makes us better.

10/10 Excellent

Azam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super
Stayed 8 nights in Dec 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
الفندق ممتاز مناسبة بالسعر، ولكن قديم. دورات المياه تعتبر جديدة ونظيفة.
Stayed 1 night in Nov 2019

6/10 Okay

Rajab

Stayed 2 nights in Sep 2019

8/10 Good

ALI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ممتاز مقابل السعر
رائع مقابل المال لكن لا يوجد مواقف للفندق موقف قريبه او بالمال
Stayed 1 night in Jan 2019
Response from HM on 6 Feb 2019
Dear Mr. Ali, Thank you for taking the time to review our hotel. Your feedback and comments are very appreciated. With regards to the parking, please be informed that it is belongs to Al Muthana Complex and the charges is applicable. We look forward to welcoming you again soon at Inn and Go Kuwait Plaza Hotel. Best regards, The Management

8/10 Good

Frederic

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2019
Response from HM on 29 Jan 2019
Dear Mr. Frederic, Thank you for the feedback. We look forward to welcome you again. Best regards, Hotel Management

4/10 Poor

Asaad

Liked: Cleanliness
Disliked: Staff & service
إقامتي لابأس بها ولاتفاجئنا ببعض الامور عند الحجز عن طريق بوكينج كان شئ والواقع شئ آخر للأسف وذلك مثلا موقف السيارات لايوجد وفطور لطفل بالغ لايوجد أمن من ناحية نظافة الغرفة نظيفة ومقبولة ولاكن اتمنى لو تغير وسادات النوم لانها سيئة ورديئة أثناء النوم اما موقعه رائع ويمكن الذهاب للمباركية مشيا ونظافته رائعة والزل نظيف جدا
Stayed 1 night in Jan 2019
Response from The Management on 9 Jan 2019
Dear Mr. Asaad, Thank you for taking the time to review our hotel. These comments encourage us to do better and improve our services. We truly value your opinion and we apologize for not meeting your expectations. Rest assured that your concerns were already been addressed. With regards to the parking, please be informed that it is belongs to Al Muthana Complex and the charges is applicable. We hope to have the opportunity to welcome you back at Inn and Go Kuwait Plaza Hotel. Best regards, The Management

10/10 Excellent

Robertus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel, would stay here again
The Inn & Go is a good hotel. It's an older building but in good state. Breakfast was good. The gym was nothing special, three running machines, one crosstrainer and one fitness bike that was broken. There are some shops/supermarkets in the neighbourhood and also some fast food and small restaurants. And there is a restaurant in the hotel too. Overall I would stay here again.
Stayed 5 nights in Nov 2018
Response from Hotel Management on 18 Nov 2018
Dear Mr. Robertus, Thank you for taking the time to review our hotel. Your feedback and comments are very appreciated. Unfortunately, it seems that we did not meet all your expectations. Meanwhile, we have taken a note of your comments and it may interest you to know that the Management is planning to have renovation on the early next year to further enhance the stay of our guests. Looking forward to seeing you again here at Inn and Go Kuwait Plaza Hotel. Best Regards, The Management

4/10 Poor

Rajab

Disliked: Staff & service
Stayed 3 nights in May 2018

10/10 Excellent

Kasper

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Kuwait👍
Fremragende tur til Kuwait. Dejligt vejr og flinke og rare mennesker..
Stayed 4 nights in Jan 2018
Response from hm on 11 Feb 2018
Dear Mr. Kasper, Thank you for the feedback, we look forward to welcome you again. Best regards, Hotel Management

4/10 Poor

Rob, Aalsmeer

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Vergane glorie
Dit hotel is sterk verouderd, vergane glory, de kamer en badkamer met gebreken, gedateerde kleuren, ouderwets, het personeel was wel heel aardig netjes en behulpzaam. Achter aan het hotel vast zit een winkelcentrum waarvan de meeste winkels leeg staan. Al met al een armoedige sfeer.
Stayed 2 nights in Jan 2018
Response from hm on 23 Jan 2018
Dear Mr. Rob, Thank you for the review. We hope to welcome you again. Best regards, Hotel Management

6/10 Okay

abdullah

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
فندق محبط سعر غالي خدمات عكس السعر
الصراحه كنت اتوقع انه فندق على السعر انه راح يكون راقي لكن للاسف فااااشل مقارنه بالسعر , اتوقع حده 200 ريال في اليوم . كان فيه صوت مزعج بالمكيف , لم اجد فرشات اسنان , الفوط قليله جداً , الاثاث مررررررره قديم , رائحه المكان كانت جداَ سيئه جدا جدا .. مواقف السيييييييييييييييييييييييارات لا يوووووجد وهذا اكبر سبب يخليني ما ارجع للفندق لو كان ليلته 100ريال (10دينار ) استحااااله
Stayed 1 night in Sep 2017
Dear Valued Guest, Thank you for taking time to post a review. We are very sorry for the inconvenience we have caused you during your stay with us. Concerned departments have been informed and follow ups are monitored to prevent occurrence of the same. We still look forward to welcome and serve you better. Best regards, Hotel Management

10/10 Excellent

Wassim

Liked: Cleanliness, staff & service, room comfort
Todo bien nada d qué quejarse

10/10 Excellent

taiwon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
위치,친절 우수

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort