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Reviews of Kusatsu Onsen Hotel Village

3 out of 5
Kusatsu Onsen Hotel Village
618 Kusatsu, Kusatsu, Gunma

Reviews

8.2

Very good

Rating 10 - Excellent. 50 out of 119 reviews" "
Rating 8 - Good. 42 out of 119 reviews" "
Rating 6 - Okay. 13 out of 119 reviews" "
Rating 4 - Poor. 7 out of 119 reviews" "
Rating 2 - Terrible. 7 out of 119 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Ha Hui Long

Stayed 2 nights in Jan 2024

2/10 Terrible

Melanie

Stayed 2 nights in Jul 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service
We hope to return again
We enjoyed our three night stay very much, and we're happy that we chose this hotel. The room was a good size and fit our needs. The only complaint was the terrible pillows and fairly hard beds. The restaurant proved to be decent. My Japanese wife loved the breakfast choices and I was happy with some western basics, like great scrambled eggs, reasonable sausages terrific coffee and granola. The real treat was the outside Onsen, we chose to go when others were sleeping or dining. Easily enjoyed an hour twice a day with rarely others around. But we were there midweek which we'd do again. Lawson's across the street for supplies was hand and the walk to the cute town centre was easy and short. Oh, and the shuttle runs from 8:10 am to 9:10 pm twice an hour. Perfect. Yes it's a older hotel, but it's fine. The heat was on, the place was quiet and the Onsen was superb. If the price is right, book it.
Stayed 3 nights in Dec 2022

10/10 Excellent

su

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was amazing a good place to stay.
Stayed 6 nights in Jul 2021

10/10 Excellent

Tarang

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Big onsen but a long walk to town center
It’s a very nice property with a big onsen on site which was the main reason for me. The hotel is a bit far from the main town center but the weather was nice and we didn’t mind the walk.
Stayed 1 night in Mar 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It my first time for this area. Kusatsu onsen. So good hotel, Staff helpful. Onsen in hotel nice already. Shuttle bus service so good. It so comfortable for this trip. I booked with dinner buffet. Food is so good taste more than I thought. Overall is perfect (recommend to stay)
Stayed 1 night in Jan 2019

8/10 Good

Pepito

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to rest
It was a great time of rest except the floor tile in the toilet is a bit old and deteriorating.
Stayed 1 night in Dec 2018

8/10 Good

Brendon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Onsen experience.
Reception was pleasant and quick. I really enjoyed the food and onsen experience. I only stayed one night and enjoyed the night.
Stayed 1 night in Jun 2018

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Staff & service
Good but not great
It was just good over all. Had to take a local bus to go to the hotel from the nearest station, for 30min. When we checked in we ask a staff some questions but he was not quite kind ( not rude) and really don’t understand our questions even we spoke in Japanese. And dinner was buffet, but not so good food, like many dishes and food were we can eat anywhere in Japan.lol Building was kind of old and not so many amenities. There was ski place next to the hotel, that was good.

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Kusatsu onsen
It's a big hotel with a forest trail inside the property . They also have a ski place inside . But it's not always open. When it's closed they have a free shuttle to another ski resort.they also have hot spring inside the property .
Stayed 2 nights in Dec 2017

6/10 Okay

Phacharaporn

Liked: Staff & service
I will change hotel next time.
Nobody speaking in English that’s big problem for me to communicate .Food are the same menus every days not so many selections for you.Not quite happy with my 5nights holiday there.
Stayed 5 nights in Dec 2017

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities
Nice hotel with decent onsen (two places) and places to eat (two main buffet-style restaurants). The hotel is about a 15-minute walk from the downtown area, but there are shuttle buses that run regularly.
Stayed 1 night in Oct 2017

8/10 Good

Gorubani

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

2/10 Terrible

Wilson, Vancouver, Canada

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
don't book Outbuilding Condominium Villa II
Outbuilding Condominium Villa II is a old service apartment, and it is separated from the hotel facility. The front door is locked from 10pm-6am because there is no staff in the outbuilding during night time. Pro: room is large, have a small kitchen Cons: old, bad smell, far from hotel facility.

10/10 Excellent

Tomoya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

Meyer

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024

10/10 Excellent

??

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
遊ぶ施設の料金がやや高いと感じた。 それ以外はとても良い。
Stayed 1 night in Mar 2024

10/10 Excellent

TOHRU

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

8/10 Good

HIROMI

Travelled with partner
Liked: Cleanliness, staff & service
Wi-Fiが弱かったのがちょっと残念でした。
Stayed 1 night in Mar 2024

10/10 Excellent

Verified traveller

Liked: Property conditions & facilities, room comfort
素晴らしい👍
設備は古かったですが、清潔に維持されていて快適でした。温泉も素晴らしかったし、ボーリング場や卓球場があって、子供も大満足でした。
Stayed 1 night in Feb 2024

8/10 Good

Eungee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
가격대비 매우 좋은 숙소입니다. 시설은 낡았으나 깔끔하게 잘 유지되고 있었고 방도 넓고 필요한 물품들은 잘 정돈되어있었습니다. 조식도 매우 다양하고 맛도 나쁘지 않았어요. 직원들은 친절하긴 하나, 영어가 안돼 의사소통이 힘들었으며, 사전에 이메일 등 의사소통이 안돼 답답했네요.
Stayed 1 night in Jan 2024

6/10 Okay

Atsushi

Travelled with partner
Disliked: Amenities
エレベーターが混む

10/10 Excellent

エイサク

Liked: Amenities
Stayed 1 night in Dec 2023

6/10 Okay

Rina

Travelled with family
Disliked: Staff & service, room comfort
Stayed 1 night in Dec 2023

8/10 Good

??

Travelled with family, Travelled with family and small children
Liked: Amenities
20年以上前家族とよく来た思い出のホテル 懐かしみつつのんびり出来た
Stayed 1 night in Nov 2023

10/10 Excellent

りょう

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

6/10 Okay

YOSHIKI

Stayed 1 night in Nov 2023

8/10 Good

Kouji

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
食事が美味しかった。
Stayed 1 night in Nov 2023

8/10 Good

misako

Stayed 1 night in Oct 2023

10/10 Excellent

Hiroyuki

Stayed 1 night in Oct 2023

10/10 Excellent

としひこ

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

8/10 Good

Nobu

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023

10/10 Excellent

YUKIKO

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
宿泊客でも、プールやパターゴルフなど入浴施設以外のアトラクションが有料なのがちょっと不満です。一般客との差額も大したことないのでお得感が感じられません。出費にこだわらなければテニスもアーチェリーも楽しめるし湯畑源泉のお風呂だし最高です。
Stayed 1 night in Sep 2023

10/10 Excellent

SHIGEMI

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

10/10 Excellent

KAORI

Stayed 1 night in Aug 2023

8/10 Good

Kin Hang

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A nice resort.
Stayed 2 nights in Aug 2023

10/10 Excellent

??

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ホテルが森林を背負い、静かでくつろげました。 　レストランでのも品数が多くて楽しめました。
Stayed 1 night in Jul 2023

10/10 Excellent

jih i

Stayed 1 night in Jul 2023

10/10 Excellent

MASASHI

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
湯畑まで送迎バスがあり、楽に観光できました。 朝には森林浴散歩？があり、ガイドさんがホテル周りを案内してくれます。 気持ちよくて早起きする価値ありです！ お風呂もずっと入れます。
Stayed 1 night in Jul 2023

6/10 Okay

Ryuji

Stayed 1 night in Jun 2023

2/10 Terrible

マユミ

Stayed 1 night in Jun 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2023

10/10 Excellent

Kiyoshi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2023

10/10 Excellent

Yoshiko

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
館内が清潔で嫌な臭いもなく気持ちよく過ごすことができました。お料理もとても美味しかったです。スタッフの皆さんの対応も良かったです。ぜひまた泊まりたいと思います。
Stayed 1 night in Mar 2023

8/10 Good

アヤコ

Liked: Cleanliness
Stayed 2 nights in Feb 2023

10/10 Excellent

lam lam

Stayed 2 nights in Feb 2023

6/10 Okay

RYOICHI

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023

10/10 Excellent

Fernando

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todas las múltiples actividades que tiene, el baño compartido es súper sabroso pero la “therma therma” si deja un poquito que desear, fui en mi cumpleaños y todo sabroso
Stayed 2 nights in Jan 2023

4/10 Poor

???

Stayed 1 night in Nov 2022

4/10 Poor

SIN FUNG

Disliked: Cleanliness, room comfort
Stayed 1 night in Oct 2022