Pool

Reviews of Kusatsu Onsen Futabaya

3 out of 5
Kusatsu Onsen Futabaya
Kusatsu 142-1, Kusatsu, Gunmaken

Reviews

9.4

Exceptional

Rating 10 - Excellent. 167 out of 256 reviews" "
Rating 8 - Good. 81 out of 256 reviews" "
Rating 6 - Okay. 4 out of 256 reviews" "
Rating 4 - Poor. 3 out of 256 reviews" "
Rating 2 - Terrible. 1 out of 256 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

YISHENG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

8/10 Good

Etsuko

Travelled with partner
Tke room was clean and the bed was comfortable!
Stayed 1 night in Nov 2023
Response from Futabaya on 20 Dec 2023
Thank you dear customer for your valuable review.we are glad you liked our place.Thank you and have a good day

10/10 Excellent

DORIS

Stayed 1 night in Nov 2023

10/10 Excellent

Dale

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023

10/10 Excellent

Dale

Stayed 1 night in Jul 2023

10/10 Excellent

Wesley

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very friendly. We've arrived early and stored our luggage at the hotel. When we returned for check in, our luggage was already in our room.
Stayed 1 night in May 2023
Response from FUTABAYA Reception on 17 Jun 2023
Thank you dear customer for your wonderful review.We hope you liked the kusatsu onsen.We hope to see you soon. Thank you very much for your cooperation

10/10 Excellent

spencer

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2023

10/10 Excellent

Rick

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
5 onsen spas to enjoy!
Stayed 2 nights in Apr 2023
Response from Futabaya Reception on 17 Jun 2023
Thank you very much dear customer for your cooperation

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to main square

10/10 Excellent

Bryan

Stayed 1 night in Jan 2023

8/10 Good

Marie-Pascale

Stayed 1 night in Nov 2022

10/10 Excellent

Chandler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
2-night stay at Futabaya
2-night stay at Futabaya Pros: super-friendly staff, fantastic location (2 min from the Kusatsu Onsen Bus Terminal and Yu-batake), super-comfortable mattress & pillows, very clean & quiet room, big-screen TV Cons: tiny bathroom & small room I'd definitely stay there again. I'd try other locations/hotels next time as well.
Stayed 2 nights in Nov 2021

10/10 Excellent

Rhina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
HAPPY COSTUMER
10,000% recommended!!!!!!! Very Clean! Staffs are very accommodating and friendly! For foreigners i would suggest this hotel. Walking distance from onsens and 5 mins drive to kusatsu skii resort! They have a Free parking The beds inside the room are comfortable!!
Stayed 1 night in Feb 2021

8/10 Good

Tin War War

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2021

10/10 Excellent

Asuka

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel it very central area!
Clean during covid and excellent. Amazing room too and central as it can be! Also a guide to all the onsens!
Stayed 1 night in Aug 2020
Response from FUTABAYA on 3 Oct 2020
Thank you dear customer for your valuable comments.We are very thoughtful about customer and we ake our rooms clean and use sanitizer and alcohol.We hope to see you soon.Thank you very much.

10/10 Excellent

Gerald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff very friendly and helped with luggage
Stayed 1 night in Aug 2020
Response from FUTABAYA on 3 Oct 2020
Thank you dear customer.We hope to see you soon again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2020

10/10 Excellent

sirarat

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019
Response from ふたばや on 5 Feb 2020
この度は当宿にご宿泊頂きまして、誠にありがとうございました。

10/10 Excellent

CHEA KHEAN

Stayed 2 nights in Nov 2019
Response from ふたばや on 14 Feb 2020
この度は当宿にご宿泊頂きまして、誠にありがとうございました。草津温泉楽しんで頂けましたでしょうか? またお客様にご投稿頂きまして、重ねてお礼を申し上げます。また草津温泉にお越しの際は、是非お立ち寄りくださいませ。ありがとうございました

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Small hotel but the room is cozy love the hot blanket so warm have a good sleep
Stayed 1 night in Feb 2019
Response from FUTABAYA on 18 Feb 2020
Thank you dear customer.In summer it gets very warm environment and there are a lot of leaves turning its colours as well.We hope to see you soon.

10/10 Excellent

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice service and location!
Stayed 1 night in Feb 2019
Response from Futabaya on 20 Feb 2019
Thank you dear customer for your valuable reviews.We hope you liked the nearby hot springs.Wwe hope t see you soon again in summer as it is very cool and the natural beauty is very overwelming. Thank you very much for your cooperation.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location, friendly hotel people
Very close to the bus station and main sightseeing area, Kusatsu is very cold, the hotel has everything to keep us warm
Stayed 1 night in Feb 2019
Response from Futabaya on 20 Feb 2019
Thank you very much dear customer. We really appreciate you liked our place. We try to provide good facilities.We should recommemd you to come again in summer season as it is very cool and everything around here is very attractive to see.This place is very warm and cool compared to tokyo .10 degree celcius is difference between tokyo and Kusatsu. We hope to see you soon.

10/10 Excellent

Hsiushan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2019
Response from ふたばや on 14 Feb 2020
この度は当宿にご宿泊頂きまして、誠にありがとうございました。冬の草津温泉いかがでしたでしょうか? お部屋は寒くなかったでしょうか?また、スタッフの接客はいかがでしたでしょうか?何かお気づきの点がございましたら、お気軽にスタッフまでお申し付けください またお客様にご投稿頂きまして、重ねてお礼を申し上げます。ありがとうございました

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was so friendly, they went above and beyond any service you can imagine! Several of the attendees spoke fantastic English, and made great recommendations from experiencing the town and the numerous onsens around. The room we had (three beds) was large, plenty of room for all the luggage that comes with an international ski trip. They have several covered parking spots. The rooms are a little outdated, but, charmful.
Stayed 2 nights in Jan 2019
Response from Futabaya on 20 Feb 2019
Thank you dear customers for your wonderful comments.We are making our rooms look marvellous day by day.We will be constructing places and try to give our customers good attraction.About the hot springs we have 13 hot springs nearby us where you can use it for free and they are 24 hours open. Next time we will try our best to give you marvelous experience. Thank you very much for your cooperation.

8/10 Good

Chee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A business style hotel in an onsen (hot spring) ar
This hotel has minimum facilities just like a business hotel but it is in a famous Japan onsen (Hot Springs) tourist area. The location is great, most of the popular local tourist places are walking distance. If you are not looking to spend more than AUD$200 per night in this area, this is one of the great option
Stayed 1 night in Dec 2018
Response from Futabaya on 20 Feb 2019
Good afternoon dear customer.We try to provide free services in weekdays so we are business hotel in that day but other days we provide free breakfast services as well.Weekdays are prices are low so we try to provide only light breakfast. We hope you liked free hot springs and paid hot springs nearby our places.Thank you very much for your cooperation.

8/10 Good

Tristan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
hotel is in the main area of town so it’s easy to walk to any of the local onsen. rooms are clean and comfortable and the value is good
Stayed 1 night in Nov 2018
Response from FUTABAYA on 2 Jan 2019
Good Afternoon Dear Customer. Thank you very much for staying with us. We hope to see you soon in Summer or Spring season because this place is very good in these seasons. Compared to tokyo 10 degree celcius is different. In winter you can enjoy the ski resorts as well. Thank you very much.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Nice hotel at a good location. The room is clean but the heater is not warm enough.
Stayed 1 night in Dec 2018
Response from FUTABAYA on 2 Jan 2019
Good Afternoon Dear Customer. We would like to let you know we have air conditioner and heater as well.If we turn the heater on high temperature than its okay to use. We hope you liked the free hot springs just 1 minute from our place.And other paid hot springs which are famous all over Japan.We hope to see you soon.

10/10 Excellent

Sunisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Warm welcome and great service.
Overall it’ great. Will recommend this hotel to my friends.
Stayed 1 night in Oct 2018
Response from FUTABAYA on 2 Jan 2019
Good Afternoon Dear Customer. We are glad to have your precious responses.WE hope you liked the free hot springs which are 24 hours open and the paid ones which are very popular. WE hope to see you soon. Thank you very much.

10/10 Excellent

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Well situated in town near onsen, shops, and restaurants. Friendly and helpful staff made for a nice experience.
Stayed 1 night in Nov 2018
Response from FUTABAYA on 2 Jan 2019
Dear Customer. Thank you for your valuable comments. We hope yo see you in other seasons as well because Kusatsu is very good for summer as it is very cool compared to Tokyo. Average temperature of Kusatsu is 18 degree so it will bw very easy to pass your time enjoying hot springs nearby. Thank you very much.

10/10 Excellent

Kwok Wah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and relaxing stay
comfortable, and the reception is friendly
Stayed 1 night in Oct 2018
Response from FUTABAYA on 18 Feb 2020
Thank you dear customer.We hope to see you soon again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018
Response from ふたばや on 6 Feb 2020
この度は当宿にご宿泊頂きまして、誠にありがとうございました。またお客様にご投稿頂きまして、重ねてお礼を申し上げます。ありがとうございます。 草津温泉いかがでしたでしょうか? また草津温泉にお越しの際は、是非お立ち寄りくださいませ。

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018
Response from ふたばや on 6 Feb 2020
この度は当宿にご宿泊頂きまして、誠にありがとうございました。またお客様にご投稿頂きまして、重ねてお礼を申し上げます。 まだまだ暑い日が続きますが、どうぞご自愛くださいませ。ありがとうございました。

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easy walking distance to the Yukatube, air conditioned, helpful English speaking hotel staff.
Stayed 1 night in Jul 2018
Response from FUTABAYA on 18 Feb 2020
Thank you dear customer .We hope to see you soon.

8/10 Good

Shmuel

Liked: Cleanliness, staff & service, property conditions & facilities
Lodging in The center of Kusatsu
Kusatsu is lovely and the hotel is right in its center. Free parking (limited space)
Stayed 1 night in Jul 2018
Response from FUTABAYA on 18 Feb 2020
Thank you dear customer for your cooperation.We hope to see you soon again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was very helpful when I needed help (cause of issues I caused). Very appreciative of service.
Stayed 2 nights in May 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room near quite little onsen town
It is 5 minutes walk to Kusatsu Bus Terminal. If you asking way from the Tourist Information Counter (Level 1), they will guide you using a local map and you will find your way easily to reach the place. It is very thoughtful for them to ready the bath robe and towel basket for you to bring out to onsen. The room also have small balcony which you can chilled out. Kusatsu is a quite little small onsen town and I love the feeling it is closed to everywhere. Max walk is just 15 minutes away (Sainokawara Park). And you can reach anywhere by just walking out from Futabaya. Loving it. The staff (English fluet speaking) is also kind to recommend me some of the onsen in town which is free and which required entrance fees.
Response from FUTABAYA on 18 Feb 2020
Thank you dear customer.We are 1 min walk from Yubatake.We are in the centre of town.In summer Kusatsu is very cool.Compared to tokyo average temperature is 10 degree celcius different .In winter you can enjoy skiing in ski resort.Its called tenguyama.You can enjoy free and paid hot springs 365 days.Thank you for your cooperation.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice rooms close to major sights
Loved the value of the hotel. It's a mere minutes walk to the where the sights and popular onsens are. Rooms were spacious and well heated.
Stayed 1 night in Apr 2018
Response from FUTABAYA on 18 Feb 2020
Thank you dear customer.We are 1 min walk from Yubatake.We are in the centre of town.In summer Kusatsu is very cool. .In winter you can enjoy skiing in ski resort.Its called tenguyama.You can enjoy free and paid hot springs 365 days.Compared to tokyo average temperature is 10 degree celcius different.Thank you for your cooperation.

10/10 Excellent

Mintra, Thailand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
perfect location hotel
The location of the hotel really close to Yubatake and other tourist attractions. The hotel staff and the owner are friendly and helpful. Their English are also good. I definitely come back!!
Stayed 1 night in Mar 2018
Response from FYTABAYA on 18 Feb 2020
Thank you dear customer.WE are glad you liked our services.We always try to help our cudtomers in trouble.Please feel free to call us in any problem.We hope to see you soon again.

10/10 Excellent

Bonnie , melbourne, australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close to the bus station and Yubatake
I would recommended this hotel for anyone who want to stay in Kusatsu onsen. This hotel is close to the bus station and Yubatake. It’s easy to walk around everywhere. The room is comfy. And the staff will give you the map which shows which onsens are free to go and which one he suggests and provide coupon for the guests. The staff was really nice, he knows I have to leave early next morning, he gave me some breakfast inside a bag, so I can eat that next day. I was staying in a more expensive onsen hotel the night before. I think you don’t need to stay in an expensive onsen hotel here, as there are some free onsen here.
Stayed 1 night in Jan 2018

4/10 Poor

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Not worth the price
the location was good, but the check out time is way too early for this price. Also there is a heater in the room (which is freezing in the winter) and it turns off after three hours, so you have to wake up in the middle of the night to turn it back on. Also the water never got even warm. Supposedly, it was to get warm after running the water and after 20 minutes I gave up. Thankfully the onsen had soap and shampoo. Also I could not even drop off your bags after the crazy early check out time, as the man who runs the place was intent on his trip to Tokyo and did not have any other staff to help. There is also no one there until the 3PM check in time---so if you have a plan to leave your luggage while you enjoy the town before your check in time, forget that option. Overall, not worth the money, this place needs a full time staff person to be at this place 24 hours a day. Also needs to invest in room heating and water heaters.
Stayed 1 night in Jan 2018
Response from FUTABAYA on 18 Feb 2020
Thank you dear customer.We take your comments very seriously.Thank you very much.

10/10 Excellent

May, Malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Strategic location with helpful staff
Overall a good stay! Spacious room with breakfast. Staffs are nice and helpful and speak good English.
Stayed 1 night in Dec 2017
Response from Futabaya on 16 Jan 2018
Good Afternoon Ms.May. We hope you like the stay and the hot spring in Kusatsu.THank you very much for giving us your review.We hope to see you soon. Best Regards KusatsuOnsen Futabaya

10/10 Excellent

Bon, Edmonton, AB, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Conveniently located and clean
Moderately comfortable bed (a bit more firm) and they had all we required to enjoy the various onsen in town, including a detailed map, robes, towels, carrying bag, rubber shoes.
Stayed 1 night in Nov 2017
Response from Futabaya on 16 Jan 2018
Thank you very much for you great review regarding the stay.We hope you had a good stay in Kusatsu.We hope to see you soon. Best Regards Kusatsu Onsen Futabaya

10/10 Excellent

Tong, Bangkok, Thailand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Futabaya is very close to Bus Center and also to Yubatake. Staff welcome us with smile and eagerly explained and recommended interesting places and restaurants to us. Highly recommended for anyone travel to Kusatsu.
Stayed 1 night in Dec 2017
Response from Futabaya on 16 Jan 2018
Good Afternoon Mr.Tong. Thank you very much for staying with us and giving great review.We hope you liked our service.We hope to see you soon. Best Regards Kusatsu Onsen Futabaya

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
- Easy to access - Cean - Near the hightlight areas
Stayed 1 night in Dec 2017
Response from FUTABAYA on 18 Feb 2020
Thank you dear customer.We hope to see you soon again.

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and Well Located
Comfortable place, right near the main area of Kusatsu Onsen. The owner spoke English well and was very informative.
Stayed 1 night in Oct 2017
Response from FUTABAYA on 18 Feb 2020
Thank you very much for staying with us and giving great review.We hope you liked our service.We hope to see you soon. Best Regards Kusatsu Onsen Futabaya,

10/10 Excellent

Travel with

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect little getaway for Kosatsu Onsen
This hotel is gorgeous, conveniently located 6 minutes from the bus terminal, and placed 3 minutes of the Kosatsu onsen area. The breakfast is free and delivered daily, the day staff speak English and will put your luggage in your room for you! This gives you more time to enjoy the quaint resort village. Please try out their Yukata and walk to the public bath! Take in the world famous water show that tells the history of the town. My room and beds were some of the most comfortable in Japan under $200 a night! I forgot to ask for a extra pillow. Wifi was at peak speeds at all times. The bathroom and shower were amazing. I enjoyed the view from the window. The area is amazing to walk through. They provided local maps in English & Japanese. When I checked out they offered to help me with my luggage to the bus station. I even met the owners are the are so welcoming and down to earth. I will definitely return during my next trip to Japan!
Stayed 3 nights in Jun 2017
Response from FUTABAYA on 18 Feb 2020
Thank you dear customer for your wonderful review.We hope you liked our place.Our hotel is in the center street and with convenient price to our customers.Kusatsu is famous for hot spring and skiing too.Compared to tokyou Kusatsu is very cool in summer as well.We hope to see you soon,Thank you for your cooperation.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very memorable stay
The host was incredibly friendly and helpful, providing lots of tips and advice. Great location, near the bus stop and center of the town. Breakfast was freshly made and fulfilling (I don't like syrup in smoothie though). There's no wifi in the room, but I don't really mind. If I ever come back to Kusatsu, I'll definitely stay here again.
Response from FUTABAYA on 18 Feb 2020
Thank you dear customer for your wonderful review.We hope you liked our place.Our hotel is in the center street and with convenient price to our customers.Kusatsu is famous for hot spring and skiing too.We try to provide free services in weekdays so we are business hotel in that day but other days we provide free breakfast services as well.Weekdays are prices are low so we try to provide only light breakfast. We hope you liked free hot springs and paid hot springs nearby our places.We hope to see you soon,Thank you for your cooperation.

8/10 Good

yasuhiro

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
とても清潔でシンプル
Stayed 1 night in Jan 2024

10/10 Excellent

Yi Sheng

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
will be back
Great service, great location, no complaint.
Stayed 1 night in Jan 2024
Response from FUTABAYA on 11 Feb 2024
Thank you dear customer for your valuable comments.We are happy you liked this hotel and kusatsu onsen.We hope to see you soon again.Have a very good day.Thank you

10/10 Excellent

AKIHITO

Business traveller
快適に過ごせました
親切丁寧なホテルでした。 温泉まで入れて満足。 また草津へ行った際はぜひ泊まりたいです。
Stayed 1 night in Jan 2024
Response from ふたばや on 11 Feb 2024
素晴らしいレビュー誠にありがとうございます。滞在中ご協力ありがとうございます。またのご利用お待ちしております。