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Reviews of Merveille Hotel

Merveille Hotel
Turkmen Mahallesi, Ahmet Halil Alkis Sok No 7, Kusadasi, Aydin

Reviews

6.6
Rating 10 - Excellent. 6 out of 18 reviews" "
Rating 8 - Good. 4 out of 18 reviews" "
Rating 6 - Okay. 1 out of 18 reviews" "
Rating 4 - Poor. 3 out of 18 reviews" "
Rating 2 - Terrible. 4 out of 18 reviews" "

6.6/10

Cleanliness

7.0/10

Staff & service

8.8/10

Amenities

7.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

4/10 Poor

Akio

Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
Good location but not recommended
Good location with panoramic view, but facility is not well maintained and lack of cleanliness. Not guest friendly.
Stayed 2 nights in Jun 2023

8/10 Good

Mehmet Sinan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2021

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Honeymoon short break!
It was a great short break for just after our wedding. The staff were very friendly and helpful. Room was clean and tidy and it was central to where we wanted to be.
Stayed 3 nights in Jul 2021

8/10 Good

G

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
October 2019
A pretty hotel, only drawbacks were noise from activities at the neighbouring Panorama Hill hotel until 11pm and quite a long wait for hot water to flow through the pipes to the shower. Very attentive service.
Stayed 3 nights in Oct 2019
Response from GUEST RELATION on 18 Oct 2019
Dear Guests ; Thank you for your review. Guets Relation Departmen

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very well presented with the most delightful and helpful manager I've ever met. Clean rooms, pool and restaurant, and a short drive or 15 minute walk to the town and waterfront. The only problem we had was no hot water in the shower at first, but found out that we had to run the tap for a few minutes before the hot water came through. All ok after that
Stayed 3 nights in Sep 2019
Response from Guest Relation Department on 4 Oct 2019
Dear our guests ; Thank you for your good wish. We will wait to you all the time. Here you have a home :) you know this. Hoping to see you again.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel çok bakımsızdı odaları eski ve rutubeliydi odalarda çok eksik vardı yataklar çok kötü ve eskiydi hiç memnun kalmadık bir daha tercih etmeyiz
Stayed 1 night in Dec 2023

4/10 Poor

Tülay

Stayed 1 night in Sep 2023

2/10 Terrible

Sharety

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

8/10 Good

Melih

Liked: Cleanliness
Gut
Stayed 1 night in Aug 2023

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness
Temizlik sıkıntılı. Kahvaltı yetersiz. Check-in problemli. Lokasyon ve peyzaj güzel.
Stayed 9 nights in Jul 2021

10/10 Excellent

Onur

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021

8/10 Good

sezgin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020

2/10 Terrible

Ece

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Asla tercih etmeyin.
Otele yerleşmemiz tam bir felaketti. Resepsiyona 10 yaşında çocuk koymuşlar. Doğru odayı bulmak için otel içinde araya araya 4 oda değiştirdik. 3 kişilik rezervasyonumuz için çift kişilik oda önerildi. Bir girdiğimiz odada kirli eşyalar olması üzerine aa yanlış gelmişiz dendi. Elimizde valizlerle oda oda gezdik. Sabah kahvaltısı da açık büfe yazmasına rağmen standart tabldot şeklinde geldi. Çay istedik bitti dendi. Merkeze uzak, asla yürüyüş mesafesi değil. Puanına inanamıyorum. Asla puanını haketmiyor. Kimseye önermem.
Stayed 1 night in Aug 2020
Response from glsm on 23 Aug 2020
sayın misafirimiz; yaşattığımız kötü izlenimden dolayı çok özür dileriz. eksiklerimizi düzeltip sizlere daha iyi hizmet verebilmek için çabalayacağımızı bilmenizi isteriz. iyi günler diliyoruz..

6/10 Okay

Verified traveller

Travelled with family
Liked: Room comfort
Disliked: Cleanliness, staff & service
Konum iyi, işletmesi kötü
Puanının yüksekliğine bakarak seçtiğimiz otelde klimanın çalışmayışı ve temizlik problemleri gibi rezervasyon yaptığımız iki odayı bir kaç kere değiştirdik ki yeni odalar da çok temiz değildi. Bahane olarak da büyük bir grubun henüz çıkış yaptığı söylendi. Bunların dışında konum olarak iyi ve kahvaltı normaldi. Genel olarak tesis işletmesinin ve çalışanlarının tutumunun bir çok yönden geliştirilmesi gerek.
Stayed 2 nights in Aug 2020
Response from M on 20 Aug 2020
ELEŞTRİNİZ İÇİN TEŞŞÜR EDER EKSİKLERİMİZ İÇİN AF DİLERİZ. HATALARIMIZI EN KISA ZAMANDA TELAFİ EDECEĞİMİZİ BİLMENİZİ İSTERİZ. İYİ VE SAĞLIKLI GÜNLER DİLERİM

10/10 Excellent

umut

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from GUEST RELATION on 13 Oct 2019
Sayın UMUT Bey tesisimize Göstermiş oldoğunuz ilgiye,memnuniyetinize çok teşekkür eder,tekrar sizleri otelimizde ağırlamak isteriz. GUEST RELATION

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tout etait propre la salle de bain la chambre et la literie
Stayed 3 nights in Aug 2019
Response from Merveille Hotel Guest Relation on 20 Sept 2019
Dear our guest , Thank you for your comment.

10/10 Excellent

Mustafa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019
Response from Merveille Hotel Guest Relation on 18 Sept 2019
Merhaba Mustafa Bey ; Yorumunuz için teşekkür ederiz.