Search Hotels Near Krum Heritage Museum, Krum

"I had a very disappointing experience staying at this motel. First of all, the place was extremely crowded and noisy, which made it very uncomfortable to relax or rest. The room itself was incredibly small and in very poor condition. It honestly felt neglected and not well maintained at all. What made the experience even worse is that the listing clearly stated that the room included a small refrigerator. I specifically chose this motel because of that detail, but when I arrived, there was no refrigerator in the room at all. This was very misleading and felt like false advertising. When I spoke to the employee at the front desk, he simply told me there was nothing he could do about it and didn’t even try to help or offer any solution. There was no apology, no attempt to fix the issue, and no effort to provide another room or any compensation. Honestly, the least they could do in a situation like this is refund my money or offer some kind of compensation for the inconvenience and the misleading information. Customers should not have to deal with false promises and poor service like this. Overall, this was a very frustrating experience and I would not recommend staying here unless you want to deal with overcrowded conditions, poorly maintained rooms, and unhelpful staff. I am still waiting for a response regarding this issue."

"Nice breakfast! Clean Room"

"Great experience. Definitely recommend if you need to stay in Lewisville. "

"Great Location and Very Clean Rooms"

"Pool was ice cold, everything else was great!"

"Clean and comfortable hotel "

"check in was lengthy"

"Everything was great! Very nice hotel and staff! "

"Shuttle from DFW back to Embassy Suites was very hard to find and no one answered when the phone number on the return ticket was repeatedly called, only a phone robot which cycled. Front desk at hotel did not pick up. After an hour and a half of uncertainty and a cell phone that was running out of power, an employee with no connection to Hilton, was able to point out the meeting point for the Embassy shuttle 60 yards beyond a construction site."