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"The staff were fantastic. Nothing was too much trouble. The location was stunning. Transport connections were great. The bed was comfortable."

"Hi we had a nice stay but one of the reception team was very rude with me. I asked her about the wifi setup she asked me to follow the steps which I did and got stuck on one of the part. She asked let me do it for you and grabbed my phone and said some people do not know how to use tech and then handed me the phone and threw the paper in the table. She was very unprofessional. Apart from that everything was good. Breakfast team were awesome, they were always smiling and helpful. Breakfast was ok too. Rooms were small and it was difficult for us with 2 kids but manageable. Cheers and Regards,"

"Great view of Mt Pilatus, staff were very helpful, and parking was very accessible. The room was clean as well as the bathroom. Walking distance to the bus and train station, which made it easy to go to city centre."

"I can't say enough about the staff at this hotel. They were fantastic!"

"The only drawback with the stay was that they were renovating on many of the floors. Places were closed off."

"This hotel-chateaux is in a perfect location. The view from its restaurants and bar are the best in Luzern!"

"Wonderful and friendly hospitality in a boutique hotel."

"A bit of commute to the property if you on your feet but the views are worth it. Room was clean, views from balcony were amazing, breakfast was a top notch! Staff was very friendly and left me the option for self check in. Our best stay in Lucern!"