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Steigenberger Hotel & Spa Krems

Photo gallery for Steigenberger Hotel & Spa Krems

Exterior
Indoor pool, seasonal outdoor pool, pool umbrellas, pool loungers
Premium bedding, minibar, in-room safe, desk
Premium bedding, minibar, in-room safe, desk
Superior Room, 1 Single Bed | Premium bedding, minibar, in-room safe, desk

Overview of Steigenberger Hotel & Spa Krems

VIP Access
UNESCO Sustainable Travel Pledge

Steigenberger Hotel & Spa Krems

4.0 star property

4.2/5 Very good

Popular amenities

  • Pool
  • Free WiFi
  • Breakfast included
  • Pet-friendly
  • Spa
  • Restaurant
Map
Am Goldberg 2, Krems an der Donau, Lower Austria, 3500

Explore the area

  • Popular LocationDanube University Krems4 min walk
  • Popular LocationKunst Halle Krems10 min walk
  • Popular LocationDonauwarte7 min drive

Room options

About this area

Krems an der Donau

Located in Krems an der Donau, Steigenberger Hotel & Spa Krems is near the boardwalk. Kloster UND and Donauwarte are notable landmarks, and some of the area's activities can be experienced at Winzer Krems and Weingut Nigl. Beethovenhaus Gneixendorf and Weinkontraste are also worth visiting. Discover the area's water adventures with nearby waterskiing, or enjoy the great outdoors with hiking/biking trails.

What's nearby

  • Danube University Krems - 4 min walk
  • Kunst Halle Krems - 10 min walk
  • Karikaturmuseum - 11 min walk
  • Kloster UND - 12 min walk
  • Donauwarte - 7 min drive

Getting around

  • Stein-Mautern Station - 3 min drive
  • Vienna International Airport (VIE) - 61 min drive

About this property

Steigenberger Hotel & Spa Krems

4-star boutique hotel near the boardwalk, rejuvenated in 2019
You can look forward to a free breakfast buffet, a round-trip airport shuttle and a poolside bar at Steigenberger Hotel & Spa Krems. Adventurous travellers may like the cycling and Pilates at this hotel. Indulge in a massage, a body scrub and a facial at Spa World Luxury, the on-site spa. Enjoy a meal at the two on-site restaurants. Free WiFi in public areas is available to all guests, along with a rooftop terrace and shopping on site.
You'll also enjoy the following perks during your stay:
  • A seasonal outdoor pool and an indoor pool, with sunloungers and pool umbrellas
  • Bike hire, self-parking (surcharge) and limo/town car service
  • An area shuttle, massage treatment rooms and luggage storage
  • A TV in the lobby, 7 meeting rooms and concierge services
  • Guest reviews say good things about the breakfast, overall value and helpful staff
Room features
All 173 rooms include comforts such as premium bedding and laptop-friendly workspaces, in addition to perks such as safes and dressing gowns.
Extra amenities include:
  • Hypo-allergenic bedding and free cots/infant beds
  • Shower/bath combinations, free toiletries and hairdryers
  • TVs with premium channels
  • Heating, daily housekeeping and desks

Awards and affiliations

This property has signed the UNESCO Sustainable Travel Pledge.

Languages

English, German

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks available for guests
Masks available
Hand sanitiser provided
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Internet access (surcharge)
  • Available in some public areas: Free WiFi

Parking and public transport

  • Self parking on site (EUR 14 per night; includes in/out privileges)
  • Limited on-site parking
  • Wheelchair-accessible parking available
  • 24-hour return airport shuttle (surcharge)
  • Local area shuttle (surcharge)
  • Limo/town car service

Food and drink

  • Free buffet breakfast available daily
  • 2 restaurants and 1 coffee shop/cafe
  • 1 poolside bar and 1 bar
  • Room service available

Restaurants on site

  • Weinbergrestaurant
  • Weinstube Smaragd

Things to do

  • Bike rentals
  • Fitness centre
  • Full-service spa
  • Indoor pool
  • Mountain biking
  • Pilates classes
  • Sauna
  • Scooter/moped hire
  • Seasonal outdoor pool
  • Shopping
  • Hot tub
  • Steam room
  • Winery release events

Family friendly

  • Free cots/infant beds
  • Indoor pool
  • Laundry facilities
  • Seasonal outdoor pool
  • Snack bar/deli

Conveniences

  • Lift
  • Front-desk safe
  • Gift shop/newsstand
  • Library

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Tour/ticket assistance
  • Wedding services

Business services

  • Business centre
  • Conference space (5920 square feet)
  • Meeting rooms - 7

Outdoors

  • Garden
  • Picnic area
  • Pool sunloungers
  • Pool umbrellas
  • Rooftop terrace
  • Vineyard

Spa

  • 8 treatment rooms
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Manicures and pedicures
  • Massages
  • Massage/treatment rooms
  • Sauna
  • Spa open daily
  • Hot tub
  • Steam room

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Bathroom emergency pull cord
  • Braille signage
  • Grab bar near toilet
  • In-room accessibility
  • Low-height worktop and sink
  • Raised toilet seat
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair accessible (may have limitations)

More

  • Fireplace in reception
  • Renovated entire property – September 2019
  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Bed sheets
  • Blackout drapes/curtains
  • Free cots/infant beds
  • Heating
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hairdryer
  • Shower/bath combination
  • Towels

Entertainment

  • Premium channels
  • Satellite channels
  • TV

Food and drink

  • Minibar

More

  • Connecting rooms available
  • Desk
  • Laptop-friendly workspace
  • Phone
  • Safe
  • Slippers

Similar properties

See similar properties

Policies

Check-in

Check-in from 4:00 PM - anytime
Early check-in subject to availability
Early check-in fee: EUR 59

Check-out

Check-out before 11 AM
Late check-out subject to availability
Late check-out fee: EUR 49

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of EUR 25 per pet, per night
Service animals are welcome, and are exempt from fees
Food and water bowls are available

Children and extra beds

Children are welcome
Free cots are available on request at the property

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city and collected at the property. Exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: EUR 1.60 per person, per night. This tax does not apply to children under 15 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: EUR 140 per vehicle (one way)
  • Self-parking fee: EUR 14 per night (in/out privileges)
  • Pet fee: EUR 25 per pet, per night
  • Service animals are exempt from fees
  • Early check-in fee: EUR 59 (subject to availability)
  • Late check-out fee: EUR 49 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

We should mention

The seasonal pool will be open from April to October
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

National rating

Hotelstars Union assigns an official star rating for properties in Austria. This property is rated 4 stars.

Property is also known as

Steigenberger Hotel Krems
Steigenberger Krems
Steigenberger Hotel Krems Krems an der Donau
Steigenberger Krems Krems an der Donau
Steigenberger Hotel Spa Krems
Steigenberger & Spa Krems
Steigenberger Hotel & Spa Krems Hotel
Steigenberger Hotel & Spa Krems Krems an der Donau
Steigenberger Hotel & Spa Krems Hotel Krems an der Donau

Frequently asked questions

Does Steigenberger Hotel & Spa Krems have a pool?

Yes, this property has an indoor pool and a seasonal outdoor pool.

How much does it cost to stay at ?

As of 5 Dec 2022, prices found for a 1-night stay for 2 adults at on 11 Dec 2022 start from ₹10,864.45, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Steigenberger Hotel & Spa Krems pet-friendly?

Yes, pets are allowed at this property. There's a fee of EUR 25 per pet, per night. Service animals are exempt from fees.

How much is parking at Steigenberger Hotel & Spa Krems?

Self-parking is available for EUR 14 per night. Limited spots are available.

What time is check-in at Steigenberger Hotel & Spa Krems?

Check-in is from 4:00 PM - anytime. Early check-in is available for a fee of EUR 59 (subject to availability).

What time is check-out at Steigenberger Hotel & Spa Krems?

Checkout is at 11 AM. Late checkout is available for EUR 49 (subject to availability).

Does Steigenberger Hotel & Spa Krems provide a shuttle to the airport?

Yes, there's an airport shuttle. A fee of EUR 140 per vehicle applies.

Where is Steigenberger Hotel & Spa Krems located?

Situated near the boardwalk, this spa hotel is within a 15-minute walk of Kunst Halle Krems and Kloster UND. Donauwarte and Winzer Krems are also within 3 mi (5 km). Stein-Mautern Station is 25 minutes by foot and Krems an der Donau Station is 25 minutes.

Overall score and ratings

4.2

Very good

Rating 5 - Excellent. 31 out of 60 reviews" "
" "5 - Excellent 52%
Rating 4 - Good. 19 out of 60 reviews" "
" "4 - Good 32%
Rating 3 - Okay. 5 out of 60 reviews" "
" "3 - Okay 8%
Rating 2 - Poor. 3 out of 60 reviews" "
" "2 - Poor 5%
Rating 1 - Terrible. 2 out of 60 reviews" "
" "1 - Terrible 3%

4.4/5

Cleanliness

4.3/5

Staff & service

4.3/5

Amenities

4.3/5

Property conditions & facilities

4.6/5

Eco-friendliness

4/5 Good

Verified traveller
Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place
When arriving we found out there is old wing and new wing. We needed to pay more money for moving to the new part of the hotel. The hotel is very good. The spa is nice. The service is good. Rooms in new wing are excellent
Stayed 1 night in Jul 2022

5/5 Excellent

Sharon
Stayed 1 night in Jun 2022

5/5 Excellent

Seunghwa
Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It’s in the middle of renounced Wachau winery with a good view. There are nice restaurants near around the hotel also hotel itself has got a very good kitchen. Breakfast is super with excellent service. Pool and spa are also great
Stayed 1 night in Dec 2021

2/5 Poor

Dror
Liked: Cleanliness
Disliked: Staff & service, room comfort
Dissapointing service and unsanitary food
Unfortunately the spa was closed for nassage treatments because the *only* masseuse they have was positive for COVID apparantly. They did make an effort and arranged another masseuse but massages were rare, limited to 25 minutes, and not very pleasent. Not what you'd expext when comibg to a place that has the word SPA in its name. Other than that- some of the staff did not speak any english. Some had serious attitude issues, especially the ones in the dining room / restaurant, which was aweful by itself. Breakfast served rotten vegetables and spoiled cheese. The guy incharge of the bikes for rent and the house keeping staff were really nice though!
Stayed 2 nights in Aug 2021

1/5 Terrible

Verified traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do not go! Unhygienic & terrible customer service
I'm not the type to be negative or complain but I had to say something about this place. The lack of consideration they take regarding hygiene during COVID-19 is despicable - putting others at risk just to be open is unacceptable. On top of this, their front desk was not supportive of my concerns at all. I wish there was better law enforcement around this. Hospitality industry opening during this time need to take the proper precautions to support their guests stay, not increase their risk. They do not take the proper precautions when cleaning rooms during this time, or I suspect outside of the pandemic. The room may appear neat and tidy but counters, basins, windows, door handles are all filthy and not wiped down - in the sense they have residue marks, oily finger/hand prints everywhere, these are very visible marks - not a pedantic viewpoint, but made the entire stay very uncomfortable. Their customer service is dismissive on BOTH occasions I had complained - simply interrupts me and says they will deal with it. They simply sent someone up to 'tidy' the room - no education around what precautions they should be following. They removed €40 of my bill €450+(2 nights) for the 'inconvenience'. Joke. Disappointment around the hygiene and their attitude aside - this is not a nice hotel - nothing special, photos misleading, everything is incredibly average for this place, especially the food. Do not have a romantic or social stay here - 100 better places to stay. Avoid.
Stayed 2 nights in Jul 2020

4/5 Good

ROY
Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Reception did not care about you when you checked in... Good spa hotel, clean room and good breakfast,.
Stayed 1 night in Jan 2020

4/5 Good

Verified traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Jan 2020

4/5 Good

Ingrid
Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2020

3/5 Okay

Petr
Liked: Cleanliness, property conditions & facilities, room comfort
Nice spa, nice rooms in the new part, good breakfast Dinner was a disaster - reception b