Is Novum House pet-friendly?

Yes, pets are allowed at this property. There's a fee of PLN 60 per pet, per night. Service animals are exempt from fees.

What time is check-in at Novum House?

Check-in start time: 3:00 PM; check-in end time: 11:00 AM.

What time is check-out at Novum House?

Checkout is at 11:00 AM. Late checkout is available for PLN 80 (subject to availability).

Does Novum House provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of PLN 90 per vehicle applies.

Where is Novum House located?

This family-friendly Kraków guesthouse is located in the historical district, within a 5-minute walk of Jagiellonian University and Muzeum Kata. Main Market Square and St. Mary's Basilica are also within 10 minutes. Kraków Główny Station is 26 minutes by foot.

Novum House Reviews, Deals & Photos 2026

8/10 Good

Vernon

1 Jan 2026

Liked: Cleanliness, amenities, property conditions & facilities

Great location. Clean, quiet, warm. Lovely neighborhood, except for major road work going on in front. There was some confusion in getting the door code, until we were standing at the door. No receptionist.

Stayed 4 nights in Dec 2025

10/10 Excellent

Jukka Tapio

10 Apr 2024

Liked: Cleanliness, property conditions & facilities, room comfort

Good place for those interested in history

Very nice location near the University and Wawel.

Stayed 2 nights in Apr 2024

2/10 Terrible

Alicia

23 Dec 2025

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

Terrible room. When we arrived, the room hadn’t been made. There was pee on the floor, I flushed toilet, dirty food and cutlery left behind, rubbish on the floor. It was very difficult to contact anyone, as the contact number was AI automated phone line. Finally, a lady came to clean at 8pm on the day, and did a very poor job. Took dirty towels and didn’t replace them, didn’t wash up properly (mugs had still stains), no toilet paper. The bed wasn’t made, the pee stains left, and we had to clean. There’s no soap to clean up, coffee machine and no coffee. Honestly, this place ruined our holiday. DO NOT book. Expedia didn’t really help! They do a part refund and left us to it. Will not book with Expedia again.

Stayed 3 nights in Dec 2025

10/10 Excellent

Martyna

26 Sept 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Loved the property, very clean tidy and spacious. Also a prime location of krakow.

Stayed 2 nights in Sep 2023

10/10 Excellent

Diego

4 Mar 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place to stay in Cracow

Lovely apartment with 2 bedrooms. There is no table in the kitchen area but we did not really need one - each room has a desk. The tram passes by and you can hear it from the flat but that did not bother me at all. Super close to the city centre - loved the self-check in instructions.

Stayed 4 nights in Feb 2025

8/10 Good

Teona

29 Sept 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Great location, next to the old town. There are lots of restaurants, cafes, shops, pharmacies, etc. in the area as well as multiple tram and bus stops nearby. The place was clean and comfortable. There is no reception, so be prepared to have to call for the check-in/out instructions.

Stayed 4 nights in Sep 2024

6/10 Okay

Ralph

27 Jul 2025

Disliked: Cleanliness, amenities

Room is very small compared to pictures. Bed mattress was very thin and uncomfortable. Bathroom had long black hair all over walls and inside shower. Street parking is impossible to find and directions to paid parking are unclear.

Stayed 1 night in Jul 2025

8/10 Good

Jo

21 Dec 2024

Good option for a quick visit to the old town in Cracow. Too bad there isn’t any help with luggage or elevator as it’s pretty daunting to carry everything up several flights of stairs.

Stayed 2 nights in Aug 2024

10/10 Excellent

Lloyd

18 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Would highly recommend. After arriving early in the morning they very kindly let me check in 3 hours prior to standard check in which was very much appreciated. Thanks

Stayed 2 nights in Sep 2024

8/10 Good

Július

27 Dec 2024

Liked: Cleanliness, staff & service, property conditions & facilities

We were missing new coffee beans or capsule. There was only old coffee. But in general property was clean and nice

Stayed 1 night in Dec 2024

8/10 Good

Iva

15 Jul 2025

Liked: Cleanliness, amenities, property conditions & facilities

Nice, clean apartment, perfect location for sightseeing, but needs few upgrades - door seems like anybody could kick them open - I was with my family, but if I traveled alone I’d be scared to fall asleep at night as it was more like hostel set up (multiple rooms within one flat with no staff member in the reception) and you never know who are your neighbors. There were security cameras however. Could use a new floor and chairs, maybe some shelves in the kitchen. Bathroom was new, well lit, and comfy. Parking was ok - parking apps for Krakow made it more convenient. We had an University view which we loved, but if you like your windows open at night it gets noisy due to trams and passing cars. Quiet with closed windows however as they are good quality. Definitely would stay again.

Stayed 2 nights in Jul 2025

8/10 Good

Sarah

15 Dec 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Generally great

A beautifully clean apartment and very comfortable. We could have done with a couple of extra pillows but didn’t see anyone to ask. Had everything we needed. However, the door to the bathroom didn’t open as far as it should as it stuck on the floor. The WiFi was only good in the morning and the socket beside the bed didn’t work! A great location, only a short walk to the Old Town.

Stayed 3 nights in Dec 2024

6/10 Okay

Bradley

10 Jun 2025

Liked: Cleanliness, property conditions & facilities, room comfort

Disliked: Staff & service

Nice room in good location with modern bathroom. However, we had no aircon remote control and therefore no aircon. There is no fridge in the room. And they claim to have “24/7 front desk support” but this is all AI. Everything has to be done by calling the hotel number and dealing with AI. Checking in? AI Problem? AI There is a desk only for show in the lobby as you would need to be 10cm thin to sit in the chair and no one is ever there.

Stayed 3 nights in May 2025

6/10 Okay

Thomas Jason

23 Dec 2024

Not bad but not great

Great location but what let it down was the paper thin walls between wall which doesn’t help when you have a disrespectful guest staying next to you who watches the TV at high volume until 01:00am. Another deal breaker was the tram noise/vibrations until around midnight

Stayed 1 night in Dec 2024

6/10 Okay

Amy

14 Jul 2025

This property was not as advertised. It is not on the second floor, even by Polish counting. It is up a full 5 flights of stairs. Before the visit communication was bad. There is no staff regularly on site. The air conditioning was one small unit in the bedroom (we had two rooms), and it emitted a very loud, high pitched noise the entire time it was on. The outside of the building is completely run down and it’s hard to find the front door—there’s no sign. Overall, not great.

Stayed 3 nights in Jul 2025

8/10 Good

Verified traveller

18 Jul 2024

Liked: Cleanliness, property conditions & facilities, room comfort

Nice two room apartment

Good location, tram station just round the corner. Was a nice two room apartment with kitchen area. Few issues getting into building as was self-check-in and hotels.com caused issues with the lack of information on when to expect details. Only other issue was TV in bedroom was internet only and the WiFi didn’t reach that room a lot of the time.

Stayed 2 nights in Jul 2024

10/10 Excellent

Chloe

7 May 2023

Liked: Cleanliness, staff & service, property conditions & facilities

Everything was lovely and clean, the shower pressure is amazing, it is conveniently located so close to Old Town with transport close by and we even had a balcony. You didn’t really see any staff but it was all safe. My only negatives would be 1. So many stairs, 2. The pillows are short instead of long but I don’t know if this is a polish thing, 3. If you are a light sleeper you can hear the trams going by outside throughout the night. My suggestion would be to get a table and chairs for the balcony but honestly it was a great stay and would definitely stay again!

Stayed 2 nights in Apr 2023

4/10 Poor

Elsy, Jacksonville

4 Jul 2022

Liked: Cleanliness

Disliked: Staff & service, amenities

If you are looking for hotel like accommodations, this is not the place for you. This was more like a flat/apartment. We did not see the reception personnel once. We tried calling using the phone they had in the “lobby” and it would not connect. We did not have any coffee pods for day 2 and fortunately we saw a housekeeper and were able to get some. The pillows were horrible. It had no elevator, which we knew would be the case, but it was a challenge getting our luggage up since we had to go up five flights of stairs. They mentioned there was a continental breakfast but we could not find it. Overall, we were disappointed and expected much more. Now, as far as location goes, this place was great. Very close to everything. We walked nearly everywhere.

Stayed 3 nights in Jun 2022

4/10 Poor

Sophie

5 Dec 2024

Liked: Staff & service

Disappointing

Our stay was very disappointing. It is very confusing getting into the building when you first arrive to check in. The hallway / stairs on the way up to the 3rd floor in which the apartments are on smells awful. We’ve had every day minus 1 where our door wouldn’t lock ( it was on an automated system not a normal door key) . This was worrying as we were out most of the days on planned trips. We had to call up the reception number every day to get them to fix it for us through an app on their phone. There were quite a few signs of wear in the apartment , however it was very modern and generally clean. The balcony is a nice touch however it is shared with 2 more apartments which you can walk across which is a little bit scary at night. All in all we enjoyed our stay in krakow because we love the city and it was close to the main square . However we will not be returning to these apartments. There are much nicer apartments close by and even next door which we have stayed in before.

Stayed 5 nights in Nov 2024

8/10 Good

Verified traveller

21 Oct 2023

Liked: Cleanliness, property conditions & facilities, room comfort

Disliked: Staff & service

Nice, once you can check in...

I arrived 5 minutes after the staffed check-in time of 5pm, but I don't think it'd matter, I didn't see anyone at their reception my entire stay. If you're unlucky enough to miss reception, like I was, you'll need to call to a local Krakow number to get instructions over the phone. I'm not sure how this would work if you don't speak either Polish or English. The street it is on has a fair bit of noise, their phone lines are terrible, and it is incredibly difficult to hear/understand their directions. All of the instructions given could have been provided via email ahead of arrival and reduced the stress of check-in by an order of magnitude. I would hate to attempt check in late in the evening. I saw another review complains about the floor boards and thought they might be exaggerating... Nope. Not only do you hear your every step but anyone in a nearby rooms, too. All of that said; it's a very convenient location, well priced, with nice facilities in the room (desk, air-conditioning, clothes racks, etc). There's near by cheap places to eat breakfast as well as all your usual tourist attractions.

Stayed 4 nights in Sep 2023

10/10 Excellent

Chabel

6 Jun 2025

Liked: Cleanliness, amenities, property conditions & facilities

Really lovely room with everything that you need and the staff pay attention to detail tomake your stay even better! Will be staying again!

Stayed 3 nights in Jun 2025

8/10 Good

Jonella Mirjam Antonia

4 May 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bra läge

Ett fantastiskt lägenhetshotell med lugn och skön atmosfär i närheten av gamla stan. Trivsam lägenhet med en bäddsoffa och en dubbelsäng. Väl utrustad för egen matlagning och frukost. Lämpar sig kanske mest väl för par eller familj med barn. Toadörr som knappt gick att stänga samt ganska smala sängar för två kompisar. Har du problem att gå i trappor är inte det här boendet för dig då det ligger 5 trappor upp. Fick betala 50 PLN för sminkrester på handduk (aldrig varit med om tidigare). Har pratat med hotellet om upplevelsen och vi har lite olika syn på huruvida det är skäligt eller inte. Jag kan tycka det är småaktigt. Över lag nöjda med lägenhetshotellet.

Stayed 3 nights in Apr 2025

10/10 Excellent

Maurizio

3 Jan 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

bellissimo appartamento vicinissimo alla piazza del mercato di Cracovia. Riscaldamento e bagno eccellenti così come la pulizia della stanza. Da mettere in conto le scale da fare per raggiungere l'appartamento, non c'è ascensore visto che si tratta di un'antico palazzo ristrutturato. Qualità della stanza e posizione ripagano delle scale da fare, consigliatissimo!

Stayed 2 nights in Dec 2024

6/10 Okay

Martin

8 Jul 2024

Liked: Cleanliness

Disliked: Room comfort

Sentralt, men støyende og dårlig senger

Helt greit sted, men ikke forvent deg mer. Rent og pent, og veldig sentralt. Bad var pent og det var enkel standard. Det var 3 etg. med trapper opp og med 3 kofferter ble dette tungt. Det står ingen sted at det ikke er heis. Det er mye støyende trafikk fra trikk og buss som går i ring rundt gamlebyen. Aircondition trenger service da vifta bråker. Sengene er steinharde og hoftene verker etter en natt. Du kjenner fjærene og dette var ikke bra. Gulvet på soverommet har en parkett som knirker helt forferdelig. Deler du leiligheten med 2 rom så vekker du garantert de ved siden av.

Stayed 1 night in Jul 2024

8/10 Good

Camila R A

20 May 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Boa

Quarto confortável e espaçoso. Café cortesia e o hotel disponibiliza uma Cozinha compartilhada completa aos Hóspedes. O hotel não possui elevador, o que eventualmente pode ser um problema a quem tem pouca mobilidade. Bem localizado com fácil acesso ao centro velho e demais pontos turísticos da cidade.

Stayed 3 nights in May 2024

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