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Reviews of Hotel Indigo Krakow - Old Town, an IHG Hotel

4 out of 5
Hotel Indigo Krakow - Old Town, an IHG Hotel
Filipa 18, Kraków

Reviews

9.6

Exceptional

Rating 10 - Excellent. 227 out of 287 reviews" "
Rating 8 - Good. 53 out of 287 reviews" "
Rating 6 - Okay. 5 out of 287 reviews" "
Rating 4 - Poor. 2 out of 287 reviews" "
Rating 2 - Terrible. 0 out of 287 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.8/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean. Friendly and courteous staff. Great proximity. Hotel was very clean.
Stayed 3 nights in May 2024
Response from Indigo on 20 May 2024
Dear Guest,Thank you so much for your kind review. I am very happy that you enjoyed your stay with us and that you found our hotel to your liking. It was a pleasure to host you. I hope we will have a chance to welcome you again soon. Kind regardsBozena NiemiecFOM Hotel Indigo Krakow Old Town

8/10 Good

Ping Ho

Liked: Cleanliness, staff & service, property conditions & facilities
The location is excellent of being in between the railway station and the old city. Hotel is clean and tidy. Breakfast is well done.
Stayed 5 nights in Apr 2024
Response from Indigo on 8 Apr 2024
Dear Guest,Thank you for sharing your feedback reflecting your stay at Hotel Indigo Krakow Old Town. I am happy to read that you enjoyed your stay with us and that location was covenient for you.I hope you will visit us again soon and next time you will stay longer to you can have the full Hotel Indigo Krakow Old Town experience. Kind regardsBozena NiemiecFOM Hotel Indigo Krakow Old Town

10/10 Excellent

Tony

Stayed 3 nights in Feb 2024
Response from Indigo on 19 Feb 2024
Dear Guest,Thank you for choosing Hotel Indigo Krakow Old Town and posting a review. I am glad that you enjoyed your stay with us.I hope we will have a chance to welcome you again whenever your travels bring you back to our area.Kind regards,Bozena NiemiecFOM Hotel indigo Krakow Old Town

10/10 Excellent

Amanda

Stayed 3 nights in Jan 2024
Response from Indigo on 24 Jan 2024
Dear Guest, Thank you so much for your kind review. I am very happy that you enjoyed your stay with us and that you found our hotel to your liking. It was a pleasure to host you. I hope we will have a chance to welcome you again soon. Kind regardsBozena NiemiecFOM Hotel Indigo Krakow Old Town

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2024
Response from Indigo on 22 Jan 2024
Dear Guest,Thank you for your comment. We are glad that you enjoyed your stay. Hospitality is our passion and that is the reason why our guests feel comfortable at Hotel Indigo Kraków Old Town. We hope to meet you again! Kind regardsBozena NiemiecFOM Hotel Indigo Krakow Old Town

10/10 Excellent

Louise

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel & rooms,,, walking distance to the Main Square,, safe & convenient, Would highly recommend.
Stayed 3 nights in Dec 2023
Response from Indigo on 13 Dec 2023
Dear Guest, Thank you so much for posting review. We am very happy that you enjoyed your stay with us.We hope we will have a chance to welcome you again soon. Kind regardsBozena NiemiecFOM Hotel Indigo Krakow Old Town

10/10 Excellent

Pinar

Stayed 3 nights in Dec 2023
Response from Indigo on 13 Dec 2023
Dear Guest,Thank you so much for your kind review. I am very happy that you enjoyed your stay with us and that you found our hotel to your liking. It was a pleasure to host you. I hope we will have a chance to welcome you again soon. Kind regardsBozena NiemiecFOM Hotel Indigo Krakow Old Town

6/10 Okay

Marion

Liked: Cleanliness, staff & service
Booked a premium room but it was very small and without a view.
Stayed 4 nights in Dec 2023
Response from Indigo on 11 Dec 2023
Dear Guest, Thank you for choosing our hotel and good hotel rating. We hope that despite your unfulfilled expectations regarding room size, your stay was fine and left positive impressions. We would like to inform you that you received superior room.We still hope to see you again in the future. All the best!Regards,Bozena NiemiecFOM Hotel Indigo Krakow Old Town

10/10 Excellent

Tor Ingar

Stayed 3 nights in Nov 2023
Response from Indigo on 11 Dec 2023
Dear Guest, Thank you for choosing Hotel Indigo Krakow Old Town and posting a review. I am glad that you enjoyed your stay with us.I hope we will have a chance to welcome you again whenever your travels bring you back to our area.Kind regards,Bozena NiemiecFOM Hotel indigo Krakow Old Town

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Indigo on 1 Dec 2023
Dear Guest,Thank you so much for your kind review. I am very happy that you enjoyed your stay with us and that you found our hotel to your liking. It was a pleasure to host you. I hope we will have a chance to welcome you again soon. Kind regardsBozena NiemiecFOM Hotel Indigo Krakow Old Town

10/10 Excellent

KA KI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Arkadiusz Bielawski on 22 Nov 2023
Dear Ka Ki,Thank you for choosing Hotel Indigo Krakow Old Town and posting a review. I am glad that you enjoyed your stay with us .I hope we will have a chance to welcome you again whenever your travels bring you back to our area.Kind Regards,

10/10 Excellent

CLAIRE

Stayed 2 nights in Oct 2023
Response from Indigo on 6 Nov 2023
Dear Guest, Thank you so much for your kind review. I am very happy that you enjoyed your stay with us and that you found our hotel to your liking. It was a pleasure to host you. I hope we will have a chance to welcome you again soon. Kind regardsBozena NiemiecFOM Hotel Indigo Krakow Old Town

8/10 Good

VITALIY

Liked: Cleanliness
Stayed 1 night in Oct 2023
Response from Indigo on 2 Nov 2023
Dear Guest,Thank your review regarding your recent stay at Hotel Indigo Krakow Old Town. I am glad to read that you enjoyed your stay with us.I hope we will have a chance to welcome you again in the near future. Kind regardsBozena NiemiecFOM Hotel Indigo Krakow Old Town

10/10 Excellent

Björn

Stayed 3 nights in Oct 2023
Response from Indigo on 2 Nov 2023
Dear Guest,Thank your review regarding your recent stay at Hotel Indigo Krakow Old Town. I am glad to read that you enjoyed your stay with us.We hope we will come back to us in the near future. Kind regardsBozena NiemiecFOM Hotel Indigo Krakow Old Town

10/10 Excellent

Abbey

Stayed 3 nights in Oct 2023
Response from Indigo on 11 Oct 2023
Dear Guest,Thank your review regarding your recent stay at Hotel Indigo Krakow Old Town. I am glad to read that you enjoyed your stay with us.I hope we will have a chance to welcome you again in the near future. Kind regardsBozena NiemiecFOM Hotel Indigo Krakow Old Town

10/10 Excellent

Sean

Stayed 6 nights in Sep 2023
Response from Indigo on 10 Oct 2023
Dear Guest,We appreciate your opinion as every opinion is very important for us to improve our service and facilities. I am glad that you appreciate the other details of our hotel and I hope you will choose Hotel Indigo Krakow Old Town again. Kind regardsBozena NiemiecFOM Hotel Indigo Krakow Old Town

10/10 Excellent

Michael

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic hotel
Lovely hotel, stylist, clean, good food at breakfast, service top notch. Good for couples, friends or families.
Stayed 3 nights in Sep 2023
Response from Indigo on 4 Oct 2023
Dear Guest, Thank you so much for your kind review. I am very happy that you enjoyed your stay with us and that you found our hotel to your liking. It was a pleasure to host you. I hope we will have a chance to welcome you again soon. Kind regardsBozena NiemiecFOM Hotel Indigo Krakow Old Town

8/10 Good

Norman

Stayed 4 nights in Aug 2023
Response from Indigo on 7 Sept 2023
Dear Guest Thank your review regarding your recent stay at Hotel Indigo Krakow Old Town. I am glad to read that you enjoyed your stay with us.We hope we will have a chance to welcome you in the future. Kind regardsBozena NiemiecFOM Hotel Indigo Krakow Old Town

10/10 Excellent

Raphael

Stayed 9 nights in Aug 2023
Response from Indigo on 7 Sept 2023
Dear Guest,Thank your review regarding your recent stay at Hotel Indigo Krakow Old Town. I am glad to read that you enjoyed your stay with us and that our location was to your convenience. I hope we will have a chance to welcome you again in the near future. Kind regardsBozena NiemiecFOM Hotel Indigo Krakow Old Town

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2023
Response from Indigo on 21 Aug 2023
Dear Guest, Thank your review regarding your recent stay at Hotel Indigo Krakow Old Town. I am glad to read that you enjoyed your stay with us.I hope we will have a chance to welcome you again in the near future. Kind regardsBozena NiemiecFOM Hotel Indigo Krakow Old Town

10/10 Excellent

Netta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didnt like thd small room
Stayed 4 nights in Jul 2023
Response from Indigo on 31 Jul 2023
Dear Guest,We appreciate your opinion as every opinion is very important for us to improve our service and facilities. I am glad that you appreciate the other details of our hotel and I hope you will choose Hotel Indigo Krakow Old Town again. Kind regardsBozena Niemiec

10/10 Excellent

Maureen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a wonderful stay; staff were super friendly and helpful and location was perfect for us. This was our first time to Krakow. We will definitely be back and will most definitely stay here again!
Stayed 2 nights in Jul 2023
Response from Indigo on 21 Jul 2023
Dear Guest,Thank you so much for your kind review. I am very happy that you enjoyed your stay with us and that you found our hotel to your liking. It was a pleasure to host you. I hope we will have a chance to welcome you again soon. Kind regardsBozena NiemiecFOM Hotel Indigo Krakow Old Town

10/10 Excellent

Joan

Stayed 3 nights in Jul 2023
Response from Indigo on 21 Jul 2023
Dear Guest,Thank you for posting such great mark.We hope to meet you again! Kind regardsBozena NiemiecFOM Hotel Indigo Krakow Old Town

10/10 Excellent

Karen

Stayed 3 nights in Jul 2023
Response from Indigo on 10 Jul 2023
Dear Guest,Thank you for your comment. We are glad that you enjoyed your stay. Hospitality is our passion and that is the reason why our guests feel comfortable at Hotel Indigo Kraków Old Town. We hope to meet you again! Kind regardsBozena NiemiecFOM Hotel Indigo Krakow Old Town

8/10 Good

Melinda

Stayed 4 nights in Jun 2023
Response from Indigo on 4 Jul 2023
Dear Guest,Thank you for your comment. We are glad that you enjoyed your stay.We hope to meet you again! Kind regardsBozena NiemiecFOM Hotel Indigo Krakow Old Town

10/10 Excellent

Per

Stayed 3 nights in Jun 2023
Response from Indigo on 30 Jun 2023
Dear Guest,Thank you very much for such good rating!We appreciate your opinion as every opinion is very important for us to improve our service and facilities.We hope you will choose Hotel Indigo Krakow Old Town again. Kind regardsBozena NiemiecFOM Hotel Indigo Krakow Old Town

10/10 Excellent

Stephanie

Stayed 2 nights in Jun 2023
Response from Indigo on 30 Jun 2023
Dear Guest,Thank youvery much for putting review.We appreciate your opinion as every opinion is very important for us to improve our service and facilities.We hope you will choose Hotel Indigo Krakow Old Town again. Kind regardsBozena NiemiecFOM Hotel Indigo Krakow Old Town

8/10 Good

david, Cardiff

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
A very good hotel, the only thing that lets it down are the small rooms. Has two nights here, and both rooms were small. They are though we’ll equipped and new and clean. Breakfast is excellent, lots of choice, and the hotel gym has lots of equipment, but again small. Great location
Stayed 1 night in Jun 2023
Response from Indigo on 4 Jul 2023
Dear Guest, Thank you for taking time to post a review.We are happy to hear you liked our hotel, location and breakfast.We hope to meet you again in the nearest future!Kind regardsBozena NiemiecFOM Hotel Indigo Krakow Old Town

10/10 Excellent

Jeff

Stayed 1 night in Jun 2023
Response from Indigo on 30 Jun 2023
Dear Guest,We appreciate your opinion as every opinion is very important for us to improve our service and facilities.We hope you will choose Hotel Indigo Krakow Old Town again. Kind regardsBozena NiemiecFOM Hotel Indigo Krakow Old Town

10/10 Excellent

david, Cardiff

Business traveller
Liked: Staff & service, property conditions & facilities
Great location, smart sleek hotel, very tasty breakfast. Room was small but well equipped, hotel gym also small but well equipped. Fine if just you I’m there though. Walking distance to all center attractions
Stayed 1 night in Jun 2023
Response from Bożena Niemiec on 22 Jun 2023
Dear Mr David,Thank you so much for your kind review. I am very happy that you enjoyed your stay with us and that you found our hotel to you liking. It was a pleasure to host you. I hope we will have a chance to welcome you again soon. Kind regardsBozena NiemiecFOM Hotel Indigo Krakow Old TownBozena NiemiecFOM Hotel indigo Krakow Old Town

10/10 Excellent

SUSAN, Rotonda West

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We loved our stay at the Hotel Indigo. The staff were all excellent and helpful - especially Daniel in the restaurant. The breakfast was amazing - so many choices of cereal, meats, cheeses and fruit - and the chef cooking items to order which were all delicious. The hotel was extremely clean and comfortable - our room was spacious, and the bathroom was lovely (with a bath and separate walk in shower). The hotel is in a great position - close to the main square and plenty of shops, but tucked away so it is really quiet at night. We would give this hotel a 10 out of 10 for sure.
Stayed 3 nights in Jun 2023
Response from Indigo on 20 Jun 2023
Dear Guest, Thank you for taking the time to leave such a kind and detalied review. It is a huge pleasure for us to read a comment like this. Thank you on behalf of the whole team of Hotel Indigo Krakow old Town. It is not only the best reward but also the biggest motivation for us to keep doing the great work in order to offer a memorable experience and the best service our Guests deserve. Again, thank you for staying with us. We hope we will have a chance to welcome you again in the near future. We will make sure your next visit will be at least as pleasant as the last one. Best regardsBozena NiemiecFOM Hotel Indigo Krakow Old Town

10/10 Excellent

Robert

Stayed 2 nights in Jun 2023
Response from Indigo on 14 Jun 2023
Dear Guest Thank your your review regarding your recent stay at Hotel Indigo Krakow Old Town. I am glad to read that you enjoyed your stay with us.I hope we will have a chance to welcome you again in the near future. Kind regardsBozena NiemiecFOM Hotel Indigo Krakow Old Town

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Jun 2023
Response from Indigo on 14 Jun 2023
Dear Guest, Thank you so much for taking the time to post such a kind comment regarding your stay at Hotel Indigo Krakow Old Town. Thank you again for sharing your experience and we will make sure your next visit will be as pleasant as the previous one. Kind regardsBozena NiemiecFOM Hotel Indigo Krakow Old Town

10/10 Excellent

Donna

Travelled with family
Liked: Cleanliness, staff & service
We enjoyed our stay at hotel Indigo. It was centrally located and very convenient. The breakfast was nice and the staff was very welcoming.
Stayed 7 nights in May 2023
Response from Indigo on 8 Jun 2023
Dear Guest, Thank you for your feedback and kind score reflecting your recent stay at our hotel, it is appreciated. It is always the best reward for us to know that we managed to accommodate all the needs of our Guests and meet their expectations. It was a pleasure to host you. We look forward to welcoming you again in the near future. Kind regardsBozena NiemiecFOM Hotel Indigo Krakow Old Town

8/10 Good

Camilla

Stayed 3 nights in May 2023
Response from Indigo on 1 Jun 2023
Dear Guest, Thank you for choosing Hotel Indigo Krakow Old Town and posting a review. I am glad that you enjoyed your stay with us.We hope you will use our hotel in the future!Kind regards,Bozena NiemiecFOM Hotel indigo Krakow Old Town

10/10 Excellent

Bengu, London

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2023
Response from Indigo on 1 Jun 2023
Dear Guest, Thank you for choosing Hotel Indigo Krakow Old Town and posting a review. I am glad that you enjoyed your stay with us.We hope you will use our hotel in the future!Kind regards,Bozena NiemiecFOM Hotel indigo Krakow Old Town

10/10 Excellent

Patrick

Stayed 2 nights in Apr 2023
Response from Indigo on 1 Jun 2023
Dear Guest, Thank you for choosing Hotel Indigo Krakow Old Town and posting a fantastic review.I hope we will have a chance to welcome you again whenever your travels bring you back to our area.Kind regards,Bozena NiemiecFOM Hotel indigo Krakow Old Town

10/10 Excellent

Joanna

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from Indigo on 16 May 2023
Dear Guest, Thank you so much for your kind review. I am very happy that you enjoyed your stay with us and that you found our hotel to you liking. It was a pleasure to host you. I hope we will have a chance to welcome you again soon. Kind regardsBozena NiemiecFOM Hotel Indigo Krakow Old Town

8/10 Good

Roy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is recommended. Conveniently located between the train station, shopping mall and Old Town. A pleasant charm and character, but updated and with no problem areas. A very good room and excellent breakfast. Quiet and comfortable. One problem with the staff not clearly communicating prices in cash or credit for tours. Hopefully, this will be rectified as others and this reviewer encountered problems. Otherwise, pleasant and fully recommended.
Stayed 3 nights in Apr 2023
Response from Indigo on 12 May 2023
Dear Guest, Thank you for choosing our hotel and good hotel rating. We hope that despite your unfulfilled expectations regarding communicating prices your stay was fine and left positive impressions. We still hope to see you again in the future. All the best!Bozena NiemiecFOM Hotel Indigo Krakow Old Town

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
I enjoyed the set up of the room
Stayed 3 nights in May 2023
Response from Indigo on 10 May 2023
Dear Guest, Thank you so much for your kind review. I am very happy that you enjoyed your stay with us and that you found our hotel to you liking. It was a pleasure to host you. I hope we will have a chance to welcome you again soon. Kind regardsBozena NiemiecFOM Hotel Indigo Krakow Old Town

10/10 Excellent

Marion

Stayed 3 nights in Apr 2023
Response from Indigo on 10 May 2023
Dear Guest, Thank you so much for your kind review. I am very happy that you enjoyed your stay with us and that you found our hotel to you liking. It was a pleasure to host you. I hope we will have a chance to welcome you again soon. Kind regardsBozena NiemiecFOM Hotel Indigo Krakow Old Town

10/10 Excellent

Luca

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2023
Response from Indigo on 1 May 2023
Dear Guest, Thank you for choosing our hotel and good hotel rating. We hope to see you again in the future. All the best!Bozena NiemiecFOM Hotel indigo Krakow Old Town

10/10 Excellent

Milla

Stayed 3 nights in Apr 2023
Response from Indigo on 18 Apr 2023
Dear Guest,Thank you for your comment. We are glad that you enjoyed your stay. Hospitality is our passion and that is the reason why our guests feel comfortable at Hotel Indigo Kraków Old Town. We hope to meet you again! Kind regardsBozena NiemiecFOM Hotel Indigo Krakow Old Town

10/10 Excellent

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was beautiful, and we felt like it was a luxury experience. I will definitely return. The staff was very friendly too.
Stayed 2 nights in Apr 2023
Response from Indigo on 11 Apr 2023
Dear Guest, Thank you so much for your kind review. I am very happy that you enjoyed your stay with us and that you found our hotel to you liking. It was a pleasure to host you. I hope we will have a chance to welcome you again soon. Kind regardsBozena NiemiecFOM Hotel Indigo Krakow Old Town

10/10 Excellent

Kristin

Stayed 3 nights in Apr 2023
Response from Indigo on 18 Apr 2023
Dear Guest, Thank you for choosing Hotel Indigo Krakow Old Town and posting a review. I am glad that you enjoyed your stay with us.I hope we will have a chance to welcome you again whenever your travels bring you back to our area.Kind regards,Bozena NiemiecFOM Hotel indigo Krakow Old Town

10/10 Excellent

Tim

Stayed 5 nights in Mar 2023
Response from Indigo on 18 Apr 2023
Dear Guest, Thank you for choosing Hotel Indigo Krakow Old Town and posting a review. I am glad that you enjoyed your stay with us.I hope we will have a chance to welcome you again whenever your travels bring you back to our area.Kind regards,Bozena NiemiecFOM Hotel indigo Krakow Old Town

10/10 Excellent

Rachel Martina, Bristol

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2023
Response from Indigo on 1 May 2023
Dear Guest, Thank you for choosing our hotel and good hotel rating. We hope you will use our hotel again in the future. All the best!Bozena NiemiecFOM Hotel indigo Krakow Old Town

10/10 Excellent

paula

Stayed 3 nights in Mar 2023
Response from Indigo on 18 Apr 2023
Dear Guest, Thank you for choosing Hotel Indigo Krakow Old Town and posting a review. I am glad that you enjoyed your stay with us.I hope we will have a chance to welcome you again whenever your travels bring you back to our area.Kind regards,Bozena NiemiecFOM Hotel indigo Krakow Old Town

10/10 Excellent

Simon

Stayed 1 night in Mar 2023
Response from Indigo on 27 Mar 2023
Dear Guest, Thank you for your comment. We are glad that you enjoyed your stay. Hospitality is our passion and that is the reason why our guests feel comfortable at Hotel Indigo Kraków Old Town. We hope to meet you again! Kind regardsBozena NiemiecFOM Hotel Indigo Krakow Old Town

10/10 Excellent

Simon

Stayed 2 nights in Mar 2023
Response from Indigo on 18 Apr 2023
Dear Guest, Thank you for choosing Hotel Indigo Krakow Old Town and posting a review. I am glad that you enjoyed your stay with us.I hope we will have a chance to welcome you again whenever your travels bring you back to our area.Kind regards,Bozena NiemiecFOM Hotel indigo Krakow Old Town