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"Staff not friendly. Breakfast and dinner was cold. Room AC not cooling off the room"

"It wasn't my first time in Kyustendil, but the first time in this hotel. The staff members were much more than helpful and kind. If I'll arrive to Kyustendil again - I'll definitely stay there again. "

"Nice hotel with a wonderful spa. Room was noisy at night. Seemed to be security guards outside our window talking and laughing until well after midnight. Road noise was a problem until after midnight. Ask for a room on the back side away from the road. "

"Very nice and comfortable for relaxing vacations"

"Hôtel dans un endroit calme au cœur de la montagne. Piscine extérieure et espaces bien-être gratuit (saunas hammam jacuzzi...) Parking gratuit Chambre confort, décoration simple. Le moins, manque et d'information et d'amabilité du personnel "