We totally understand — sometimes life doesn’t go according to plan. If you’ve locked in a Kocaeli holiday package and have to amend or cancel it, we’re here to help. We recommend checking out our Customer Service Portal
first for information. But in general, if you’ve taken out your package within 24 hours, you may be able to amend or cancel your itinerary for free. If it’s been longer than 24 hours, your airline, hotel or car rental company may charge a fee.