The hotel was far away enough from freeway to be quiet, and we felt safe in the area. The front desk, breakfast, and cleaning staff were all some of the friendliest I have encountered in the last few years. The breakfast was well stocked and maintained. The room was clean. The mattresses are very soft..I would prefer firmer. The TV is locked down so you can plug your computer or roku to play via HDMI so you are stuck with the basic cable HBO/Disney Jr. That's not great with kids sometimes. The pool is indoor and clean, but in Dec. Jan, It was COLD. Many families were there like us with kids and all kids were shivering after 10 minutes. Some complained and front desk person pointed a laser thermometer at surface and said it is 81. That isn't true. They do keep the room itself around 80, but it doesn't warm more than a top inch of the pool. Once you get in, you realize it's more like 65. It would probably be warmed if they even ran it through the jets more but it wasn't circulating. Many of us look for the indoor pool precisely to give kids a litle winter swim practice. For that, I'll look for a different one next time. That said, we do generally go for comfort suites which are often the best set when you have two adults and three little kids. I would give it a 10 all things considered if they'd address the pool.