Hi, Erik. Could you specify us what we could improve to give a better experience?Kind regards,

Dear Lotta.Thank you for your kind review. We will do our best to give some extra love to our Lobby area as you suggested!Welcome back to us soon! We have plenty of snow and the season is just beginning!!

Dear James.Thank you for your kind review.We will keep our eyes on the Lobby and do our best to keep it clean and welcoming to our guests!Wishing you a Happy New Year!

Dear Alexander.Thank you for the 10 points and welcome back to us anytime!

Thank you Naman for the kind 10 point review!Come back to us soon!

Thank you for sharing your experience with us; we appreciate every form of feedback we get. It’s hard for us to hear that you had a negative experience, as we always do our best to provide our customers with the support possible. If you are open discussing the issue further, we would be happy to hear from you.With best regardsTarja SyrjänenSales and Marketing Director

Suuret kiitokset palautteesta! Arvostamme todella paljon sitä, että käytitte aikaa palautteen antamiseen ja luonnollisestikin oli mahtavaa kuulla, että viihdyitte meillä. Sydämellisesti tervetuloa uudelleen!Ystävällisin terveisinTarja SyrjänenMyynti- ja markkinointijohtaja

Good afternoon Patrik, Thank you for choosing Design Hotel Levi. We are extremely pleased to notice that you have had a wonderful stay with us. Thank you for your review. We hope to see you again in the future. Have a lovely day!With best wishes, Mia NiemeläHead of Concierge

Dear Timo, Thank you for choosing to stay at Design Hotel Levi. We appreciate your feedback and look forward to seeing you again in the future. Have a beautiful spring. With best wishes, Mia NiemeläHead of Concierge

Good morning Elina, We just wanted to say thank you for staying at Design Hotel Levi. Futher, please know that we are grateful for your wonderful feedback and will certainly share this with our team. We are happy to see that you enjoyed your stay. Hopefully, we'll meet again in the future. Have a lovely day!With best regards, Mia NiemeläHead of Concierge

Dear Tanja, Thank you for your wonderful review and also, thank you choosing to stay at Design Hotel Levi. It brings us all great joy to see that you enjoyed your stay. Hopefully, we get to welcome you back again in the future.WIshing you a lovely spring. With best regards, Mia NiemeläHead of Concierge

Dear Mark, Thank you very much for staying with us and also, thank you for taking time to give us this feedback.We are glad to notice that you have truly enjoyed your time at Design Hotel Levi, in particular you mentioned our restaurants, the staff and the location, and, indeed, they are the most appreciated things among our guests when staying with us. Thank you again and we hope to see you again in the future. WIshing you a wonderful spring. With Best Wishes, Mia NiemeläHead of Concierge

Dear Janne, Thank you for staying at Design Hotel Levi. Further, thank you also for the review.It always brings us joy to notice that our guests have enjoyed their stay. We wish you a wonderful day and hope to see you again in the future. With best regards,Mia NiemeläHead of Concierge

Dear Sanna, Thank you for staying at Design Hotel Levi.We noticed that your points given to us were only 6 out of 10. We would love to know the reasoning behind this. If it's not too much trouble, we would very much appreciate if you elaborated on this a little, e.g. by emailing the hotel or me directly. In any case, we hope you had many enjoyable moments at the hotel and we look forward to welcoming you back one day.With best wishes, Mia NiemeläHead of Concierge

Greetings Henric, We want to thank you for staying at Design Hotel Levi. Further, please know that we very much appreciate you fantastic feedback. It is such a joy to see that we have been, once again, able to meet our guests' expectations and our guests have enjoyed their visit. Hope to see you again in the future. Have a wonderful day!Best wishes, Mia NIemeläHead of Concierge

Hei Markku, Kiitos, että valitsit Design Hotel Levin. Kiitos myös palautteestasi. Mukavaa. että vierailusi oli onnistunut. Tervetuloa uudelleen Design Hotel Leville. Aurinkoista kevättä!Ystävällisin terveisin, Mia NiemeläHead of Concierge

Greetings, Thank you so much for choosing Design Hotel Levi and also, we want to thank you for your kind feedback. We are pleased to know that you had a great stay. Hopefully, we'll meet again in the future. Have a lovely week. With best regards, Mia NiemeläHead of Concierge

Good morning, First of all, we want to thank you for your visit and also for taking the time to write your review. If I may, I would like to answer to some of the comments. In order to get a better understanding of our resort it is good to know that it consists of two hotels; Design Hotel Levi and Levi Hotel Spa, and in our resort area there are multiple services, some of which are operated by us and some are operated by separate entrepreneurs.The gym, you are correct about the part that it is not free. We have a properly sized wellness center, in which world-class athletes train every year, it is spacious with multiple different training equipment along treadmills, rowing machines, a great variety of different weight lifting and muscle training gear along with a CrossFit section and it is the most popular place here in Levi, The wellness center is run by an esteemed athlete and since she is an entrepreneur in our premises, she is fully entitled to set a fee for the gym use. This is not rare in other hotels worldwide either. Naturally, we do feel bad that this has upset you as we do want to make everyone’s stay equally successful. We have our indoor water world-style spa (also along with outdoor jacuzzies, which is a, treat here in Finland, hot water, and crisp air, a combination highly recommended and good for your blood circulation. We also have a day spa for treatments in our premises, in the same building but at the opposite ends of the building, so there may have been a misunderstanding there, for which we apologize. We will try to get the information corrected with the OTA services but sometimes it’s easier said than done due to the great volume of companies they work with.Our beds in all rooms at Design Hotel Levi are actually very high quality, and also very much valued by our dear guests and very much like, but we do understand also the fact that nothing is perfect for everyone, and we do apologize for any discomfort you may have felt. Our Premium Breakfast is, indeed, our pride and joy as it is very popular among our guests due to high quality in both, service and the fresh breakfast delicacies served there. We wish you would have contacted us, the management while still on site so that we could have discussed the matter in more detail as our main focus and goal with every single guest is to provide them great service and wonderful experiences. We sincerely hope that one day we get a new chance to prove our hospitality. If you ever come back to the area, kindly contact me directly and we shall make sure that you will have a wonderful stay. We wish you all the best and thank you again for your feedback. With best regards, Mia NiemeläHead of ConciergeDesign Hotel Levi

Thank you so much for your feedback and we are especially thankful for your comments regarding the staff. Wish you very happy year and hopefully see you again at our hotel!

Dear Julia, Thank you very much for choosing Design Hotel Levi and thank you also for your kind words. They are much appreciated. Your feedback will certainly be shared with the rest of the team. Hope to see you again one day. Wishing you a happy and prosperous new year. WIth best regards, Mia NIemeläHead of ConciergeDesign Hotel Levi

Thank you for your feedback and welcome again!

Thank you for your feedback ! And what a nice picture! Welcome again!

Hei Sandra.Kiitos palautteestasi. Tulipa hyvä mieli :)Tervetuloa uudelleen käymään ja viihtymään 3

Suuret kiitokset palautteesta ja ihanaa että valitsitte meidät!Sydämellisesti tervetuloa uudelleen!Ystävällisin terveisinTarja SyrjänenMyynti- ja markkinointijohtaja

Dear Sari, Thank you for choosing to stay at Design Hotel Levi. Further, thank you for your feedback, it is highly appreciated. We hope to see you again in the future. Have a lovely spring!With best wishes,Mia NiemeläHead of Concierge

Hello Marko, Thank you very much for choosing Design Hotel Levi, and also thank you for your wonderful feedback, it is very much appreciated. It is always a pleasure to see that our guests have enjoyed their stay. Hope to see you again in the future. Wishing you a sunny spring.With best regards, Mia NiemeläHead of Concierge

Good morning Mr. Singh, Thank you for choosing Design Hotel Levi.Your positive feedback is highly appreciated. It makes our entire team happy to see that had an enjoyable stay.We hope to see you again in the future. Have a wonderful day! Best wishes, Mia NiemeläHead of Concierge

Thank you so much for your feedback, hope to see you again here!

Kiitos vierailusta hotellissamme ja palautteestanne. Olen pahoillani, etteivät palvelumme ole vielä avoinna täysin normaaliaikatauluin. Pahoittelen, ettei vierailunne hotellissamme sujunut odotustenne mukaisesti. Selvitämme ilmoittamaanne epäkohtaa hätäpoistumisportaikossa Aurinkoista kesää ja tervetuloa uudelleen!

Thank you so much for your feedback! It was really lovely to hear you liked the design and details. All the best for this spring and welcome back!

Kiitos palautteesta!