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Reviews of Hilton Garden Inn Kitchener/Cambridge

3 out of 5
Hilton Garden Inn Kitchener/Cambridge
746 Old Hespeler Rd, Cambridge, ON

Reviews

8.2

Very good

Rating 10 - Excellent. 416 out of 1005 reviews" "
Rating 8 - Good. 380 out of 1005 reviews" "
Rating 6 - Okay. 121 out of 1005 reviews" "
Rating 4 - Poor. 51 out of 1005 reviews" "
Rating 2 - Terrible. 37 out of 1005 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in May 2024
Response from HGI Team on 24 May 2024
Thank you for leaving a review of your stay. A great stay means so much to our hard working staff.

10/10 Excellent

Philip

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast buffet was lovely and we enjoyed our time in the pool.
Stayed 1 night in May 2024
Response from HGI Team on 22 May 2024
Thank you for your review and comments. We are so pleased to hear your enjoyed the breakfast buffet and pool. We have all the amenities guests look for all under one roof.

8/10 Good

mohamad

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from HGI Team on 22 May 2024
Thank you for taking the time to complete the survey. We are happy to hear you had a good stay with us.

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well maintained building. It could have used some Level 2 EV chargers though.
Stayed 3 nights in May 2024
Response from HGI Team on 19 May 2024
Thank you for your review. Glad you liked our renovations and changes to the hotel. EV charging stations are being discussed.

10/10 Excellent

Tim

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a nice stay at this well run hotel. Convenient to get to, lots of great food options nearby
Stayed 1 night in May 2024
Response from HGI Teams on 13 May 2024
Thank you for sharing your comments. It is true, we have a great location with easy access to highway 401 west and east bound and over 50 restaurants within 1km of the hotel.

10/10 Excellent

Madonna, Niagara Falls

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from HGI Team on 11 May 2024
Thank you for your review. We always appreciate feedback and love sharing them with our team. Thank you for the glowing review.

10/10 Excellent

Madonna, Niagara Falls

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and quiet, helpful staff, spacious room
Stayed 2 nights in May 2024
Response from HGI Staff on 10 May 2024
Thank you for your kind review. We are so pleased to hear you found the hotel, friendly, clean, quiet and spacious. All the key points we strive for.

10/10 Excellent

Tina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay.
Stayed 1 night in May 2024
Response from HGI Team on 5 May 2024
Thank you for your review. We are glad to hear you had a great stay and found the hotel comfortable and convenient.

6/10 Okay

Rebecca

Travelled with partner
Liked: Staff & service, amenities
We had some issues with sink, toilet and shower doors in our room but it wouldn’t stop us from staying here again. Towels were tired and could use some replacing
Stayed 1 night in May 2024
Response from HGI Team on 5 May 2024
Thank you for your comments. It seems like we need to go over the details of this room to make sure everything it is top work order. Thank you for your feedback.

6/10 Okay

Sonja, Matheson

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All staff encountered were very friendly and helpful. The main lobby was nicely decorated. The hotel and room were generally pretty clean. We did encounter some downsides: -We did need to request new sheets as there were some makeup stains on ours. -The sheet situation is very bizarre with the corners sewn to fit over the bed corners and the duvets having matching corner cuts to match. I've never seen anything so silly while staying at a hotel. It looks pretty but is not very functional for sleeping. -If you like doing puzzles to figure out how to turn on and off the shower while switching between two shower heads, this is what you'll encounter here. -The bathtub was SUPER slippery. Both my mother and I almost wiped out and ended up buying a cheap shower mat from dollarama to use during our stay. -The bathroom fan didn't seem to be working so it remained pretty humid in our room. -There is no mirror outside of the bathroom.
Stayed 3 nights in Apr 2024
Response from HGI Team on 4 May 2024
Thank you for your review and comments. Seems like you had a few issues with the fixtures and bedding. Definately we will take back your feedback to see how we can setup the room and taps for success as there are a lot of turning dials to navigate.

8/10 Good

Roxanne

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The kids enjoyed the pool
Stayed 2 nights in Apr 2024
Response from HGI Team on 29 Apr 2024
Thank you for taking the time to let us know how your stay was. Glad to hear the kids loved the pool.

8/10 Good

Krzysztof, Bialystok

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from HGI Team on 28 Apr 2024
Thank you for your review. We appreciate your comments. Your feedback is much appreciated.

10/10 Excellent

Ilona

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from HGI Team on 22 Apr 2024
Thank you for your review of your recent stay with us. Seems like everything was great from check in to check out time. We love hearing from our guests about how they enjoyed their experience at the hotel.

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel. Easy access from the highway
Stayed 3 nights in Apr 2024
Response from HGI Team on 13 Apr 2024
Thank you for your review. Our hotel is conveniently located at hwy 401 and hwy 24 with easy on and off access. We have a great location no matter where your travel takes you.

8/10 Good

Alexander

Stayed 1 night in Apr 2024
Response from HGI Team on 3 May 2024
Thank you for your response. We appreciate your feedback and are always looking for ways to improve our services.

6/10 Okay

Brenden

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from HGI Team on 10 Apr 2024
Thank you for your review. Feedback is important as it allows us to understand where improvement is needed. Thank you.

10/10 Excellent

celso

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
newly renovated....Good value at the discount price..free parking and WIFI
Stayed 1 night in Apr 2024
Response from HGI Team on 8 Apr 2024
Thank you for your review. We are newly renovated and offer great value - everything all under one roof. We have all your needs from meeting services, full restaurant and bar, complimentary parking and free wifi. The Hilton Garden Inn offers something for everyone.

6/10 Okay

kanoko, Batavia

Liked: Staff & service
Stayed 1 night in Apr 2024
Response from HGI Team on 8 Apr 2024
Thank you for your review. Your feedback is important to us as it allows us to learn and grow. Guest satisfaction is our focus.

10/10 Excellent

Ken

Liked: Cleanliness, staff & service, property conditions & facilities
we checked in around 330 Thursday and the young lady and the young man who checked us and our friends were welcoming,efficient, and helpful. They explained the dining options to us as well. I don't remember their names but we were impressed. our rooms were also exceptional
Stayed 1 night in Apr 2024
Response from HGI Team on 5 Apr 2024
Thank you for your review. We are pleased to hear you had a great experience at the hotel. We will be sure to share your comments with our staff as being mentioned makes everyone feel appreciated. We sure do value our hard working staff as we have the best!

8/10 Good

Rob

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was to modern style for our taste. Shower doors leeked like crazy onto the floor. Breakfast was real expensive for what was there. Same thing both days.
Stayed 2 nights in Mar 2024
Response from HGI Team on 2 Apr 2024
Thank you for your review. We will certainly look into your comments to make sure everything is in working order in the bathroom.

10/10 Excellent

Zorica, Etobicoke

Liked: Staff & service, amenities, property conditions & facilities
My room was spacious and very clean. The staff were extremely pleasant. The pool temperature was a comfortable warm. I would definitely return.
Stayed 1 night in Mar 2024
Response from HGI Team on 30 Mar 2024
Thank you for your response and speaking to our goals. Clean, comfortable and friendly staff is our primary goals and it looks like we achieved those goals in your opinion. We will be sure to share your comments with our staff.

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff that checked us in was extremely helpful making us feel welcome, the other front desk staff could be a bit more cheerful I feel. Our housekeeper was amazing, cheerful and made us feel extremely welcome and important to the hotel, very helpful and quick to be sure our needs were met. Our waitress for the night of the 20th she was amazing she really made our trip amazing, dinner was so much better with her service. She was so kind patient and understanding. My youngest daughter absolutely adored her, she was still talking about her the next day and on the ride home. We will for sure be returning for another visit.
Response from HGI Team on 22 Mar 2024
Thank you for your kind review. We love reading about how our staff made a difference in our guests stay. We believe we have the best staff and will be sure to share your comments with them. Recognizing staff for their service and hard work is important to us. Thank you for sharing your experience.

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from HGI Team on 23 Mar 2024
We appreciate you taking the time to let us know how your stay was. We are so glad to receive a 5 out of 5 review.

10/10 Excellent

Donald, Wellesley

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was enviting and the staff were great. Any issue was immediately dealt with. The Hilton Gardens is well maintained and looked after. The rooms are well maintained comfortable! Overall our visit was wonderful.
Stayed 2 nights in Mar 2024
Response from HGI Team on 22 Mar 2024
Thank you for your thorough review of the hotel. Great service with a well maintained hotel is a recipe for happy guests. Thank you for sharing your experience. We appreciate your feedback.

2/10 Terrible

Paola

Stayed 2 nights in Mar 2024
Response from HGI Team on 10 Apr 2024
Thank you for your review. Seems like we didn’t meet expectations. We will review the details of your stay to understand your comments.

8/10 Good

Peter

Stayed 1 night in Feb 2024
Response from HGI Team on 29 Mar 2024
Thank you sharing your review of your recent stay with us. A always appreciate feedback.

10/10 Excellent

Jodi

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay here Great staffing at front desk ! Nice accommodation and very comfy bed!!
Stayed 2 nights in Mar 2024
Response from HGI Team on 8 Mar 2024
We agree with you - we have the best staff around! Glad to hear you found the hotel to be comfy and a great place to stay. Your feedback is greatly appreciated.

10/10 Excellent

Hugo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Pool is a little small, but everything else was good.
Stayed 1 night in Mar 2024
Response from HGI Team on 8 Mar 2024
Thank you for your review and comments. Sounds like you had a great time during your stay! Guest satisfaction is very important to us.

10/10 Excellent

Denise

Stayed 1 night in Mar 2024
Response from HGI Team on 23 Mar 2024
Thank you for your review. We appreciate your feedback.

4/10 Poor

Julie

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The lobby seating were dirty with stained seats, and the rooms had stained countertops and tables. Would not recommend it for a Hilton chain, there is no pride or care demonstrated in the upkeep of their hotel.
Stayed 1 night in Feb 2024
Response from HGI Team on 2 Mar 2024
Thank you for your review. We will certainly look into your claims and address the stains. Upkeep is important so thank you for bringing this to our attention. Thank you for sharing.

8/10 Good

Shannon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from HGI Team on 1 Mar 2024
Thank you for your review. We are glad to know had a good stay with us. We always appreciate your feedback.

10/10 Excellent

Alana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They made our anniversary extra special with beautiful rose petals on the bed and a card signed by the staff. Thank you!!!
Stayed 1 night in Feb 2024
Response from HGI Team on 19 Feb 2024
Thank you for your comments. We truly hope you had a great stay celebrating your anniversary with us.

10/10 Excellent

Janine

Liked: Cleanliness, staff & service, property conditions & facilities
Easy and convenient check in. Rooms were clean and we couldn’t beat the location. Will definitely stay again soon.
Stayed 2 nights in Feb 2024
Response from HGI Team on 19 Feb 2024
Thank you for your review and comments. Our hotel offers a great location and we are so glad you noticed the cleanliness upkeep of the hotel. We appreciate you noticing.

10/10 Excellent

Dana

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from HGI Team on 12 Feb 2024
Thank you for the 10 out of 10 review. We appreciate your positive feedback and are thrilled you had a great stay with us.

10/10 Excellent

Shawna

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from HGI Team on 12 Feb 2024
Thank you for taking the time to complete a survey regarding your experience at the Hilton Garden Inn Cambridge. We are absolutely thrilled to receive your glowing review. Much appreciated.

10/10 Excellent

Sabrina

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cozy, clean and pleasant
The hotel was very chic yet cozy when I walked in. The receptionist was very nice and helpful. The room was clean and nice. The pool was warm and had ample space to relax if needed. I didn't love that the workout room had a window right into the pool area but otherwise it was great. There was a fire place with lots of nice seating in the lobby next to the hotel restaurant.
Stayed 1 night in Feb 2024
Response from HGI Team on 11 Feb 2024
Thank you for sharing your comments about your recent stay at the hotel. It seems you enjoyed your stay in our clean cozy hotel and was able to relax.

6/10 Okay

Wolfgang

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
the floors in our room where very dirty, there was no plug in the bathtub. there were no towels.
Stayed 1 night in Feb 2024
Response from HGI Team on 8 Feb 2024
Thank you for your response and letting us know about your recent stay. It seems we dropped the ball and did not go back to the room and make sure the detailing of your room was complete. We will follow up with our team to address your concerns. We value and appreciate your feedback.

6/10 Okay

Jennifer

Liked: Staff & service
Disliked: Cleanliness, room comfort
Meh
Room was not clean when we arrived; floor, chairs and surfaces had debris all over them. Had to ask front desk to send someone to re-clean our room as we went out for food to pass that time. Pool area was dirty, had live and dead bugs all over the place. Bed would not stay still, was very squeaky and the mattress looked like it was on a platform meant for a bed smaller than a king. Staff was nice but will not stay here again.
Stayed 1 night in Feb 2024
Response from HGI Team on 7 Feb 2024
Thank you for sharing your experience with us. While it appears we overlooked several key issues when detailing your room, we sincerely apologize for the meh experience you had. We will review your feedback with our Manager team to immediately address your issues. A great stay experience is our goal and we fell short this time.

2/10 Terrible

Alex

Travelled with pets, Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Things were stolen from my room.
Stayed 1 night in Feb 2024
Response from HGI Team on 4 Feb 2024
We have been informed of your situation and have reached out directly to review the situation.

10/10 Excellent

Stephanie

Travelled with family, Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful greeting by front desk staff. A lot of options for guests in lobby- convenience store, bar, in room dining . Room met what expected.
Stayed 1 night in Feb 2024
Response from HGI Staff on 5 Feb 2024
Thank you for your thorough review of the hotel during your recent stay. We are pleased to hear the hotel met your expectations and that you found the hotel staff friendly. The hotel has something to offer every traveller.

10/10 Excellent

Todd

Stayed 1 night in Feb 2024
Response from HGI Team on 4 Feb 2024
Thank you for your comments, we love the positive review of a 10 out of 10 rating! We work hard to make each and every stay a great experience.

10/10 Excellent

ERIK

Stayed 1 night in Jan 2024
Response from HGI Team on 22 Mar 2024
Thank you for the 5 out of 5 review. So glad you had an excellent stay.

8/10 Good

Fabian Ariel

Liked: Cleanliness, staff & service, property conditions & facilities
Every thing was as expected, Friendly staff
Stayed 1 night in Jan 2024
Response from HGI Team on 27 Jan 2024
Thank you for your review. Glad to hear your stay was as expected and noticed we have the friendliest staff. We totally agree with you.

10/10 Excellent

Belinda

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jan 2024
Response from HGI Team on 27 Jan 2024
That you for the 10 out of 10 review. We love receiving the glowing review.

6/10 Okay

Ashley

Does not offer free wifi, rooms are
Stayed 1 night in Jan 2024
Response from HGI Team on 21 Jan 2024
Thank you for your review. The hotel absolutely offers complimentary wifi. It states it on our website, inside your key packet provide details on how to login as well as it is mentioned at check in. Should you ever have questions, please reach out to the front desk and they are always ready to help and answer questions.

10/10 Excellent

rebecca

Stayed 1 night in Jan 2024
Response from HGI Team on 19 Jan 2024
Thank you for the excellent review of the hotel. Sounds like you had a great stay from start to finish.

8/10 Good

Erin

Travelled with family
No heat in pool
Stayed 1 night in Jan 2024
Response from HGI Team on 15 Jan 2024
Thank you for your feedback. Regulating the pool can be difficult. With busy team weekends the water is constantly being topped up. We will continue to monitor the temperature to ensure it stays warm.

8/10 Good

Edward

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from HGI Team on 15 Jan 2024
Thank you for your review. Your feedback is important as it lets us know how we are doing. We appreciate your comments.

8/10 Good

Lise

Stayed 1 night in Jan 2024
Response from HGI Team on 2 Feb 2024
Thank you for your review. We always appreciate and welcome feedback.

6/10 Okay

Krista

Liked: Staff & service
Disliked: Cleanliness
The toilets dirty. No towels
Stayed 3 nights in Jan 2024
Response from HGI Team on 8 Jan 2024
Thank you for your review. It seems like when did not put our best foot forward with paying attention to the details of your room. We will discuss with team to make sure issues raised are addressed. Thank you for letting us know.