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Ciala Resort Hotels In Kisumu

3.5 star property
Travelers enjoy balcony views and scenic bike rides at this lakeside resort, where local cuisine and reflexology treatments create a refreshing escape

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Ciala Resort Hotels in Kisumu, along Lake Victoria's shores, offers a peaceful retreat with gardens and a playground. Guests can enjoy breakfast at two restaurants, book a reflexology session at the spa, or borrow complimentary bicycles to explore the area.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Spa
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
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About this property

Ciala Resort Hotels In Kisumu

  • Hotel near Lake Victoria
  • Take advantage of a terrace, a garden and a playground at Ciala Resort Hotels In Kisumu. Adventurous travellers may like the hiking/biking trails, ecotours and fishing at this hotel. Indulge in reflexology, a body treatment and a facial at the on-site spa. At the two on-site restaurants, enjoy breakfast, lunch, dinner and local and international cuisine. In addition to dry cleaning/laundry services and a bar, guests can connect to free in-room WiFi.
  • Additional perks include:
    • An outdoor pool
    • Free self-parking
    • Free bike hire, a round-trip airport shuttle (surcharge) and express check-in
    • Babysitting (surcharge), tour/ticket information and newspapers in the reception
  • Room features
  • All 54 rooms have comforts such as air conditioning, as well as thoughtful touches such as free WiFi and safes.
  • Extra conveniences in all rooms include:
    • Rainfall showers and free toiletries
    • 43-inch Smart TVs with premium channels
    • Electric kettles, daily housekeeping and desks

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Interior entrance
Imperial Hotel Express
Kisumu
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Breakfast available
8.8 out of 10, Excellent, 70 reviews
The price is ₹7,088
₹8,475 total
includes taxes & fees
29 May - 30 May
Imperial Hotel Express
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Policies

Check-in

Check-in start time: 2 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 10 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.

Payment types at the property

Important information

Optional extras

  • Airport shuttle fee: USD 25 per vehicle (one-way, maximum occupancy 4)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

We should mention

This property does not have any lifts
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Frequently asked questions

Does Ciala Resort Hotels In Kisumu have a pool?

Yes, this property has an outdoor pool.

Is Ciala Resort Hotels In Kisumu pet-friendly?

No, pets are not allowed at this property.

How much is parking at Ciala Resort Hotels In Kisumu?

Self-parking is free at this property.

What time is check-in at Ciala Resort Hotels In Kisumu?

Check-in start time: 2 PM; check-in end time: anytime. A fee applies for early check-in (subject to availability).

What time is check-out at Ciala Resort Hotels In Kisumu?

Checkout is at 10 AM. Late check-out is available for a fee (subject to availability).

Does Ciala Resort Hotels In Kisumu provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of USD 25 per vehicle applies.

Where is Ciala Resort Hotels In Kisumu located?

Situated in a rural location, this spa hotel is 5.3 mi (8.6 km) from Lake Victoria and 11.5 mi (18.5 km) from Kisimu museum. Kisumu Impala Sanctuary and Muliro Gardens are also within 32 mi (52 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

8.8

Excellent

9.6

Cleanliness

8.0

Location

9.2

Staff & service

9.2

Property conditions & facilities
Rating 10 - Excellent. 5 out of 10 reviews
Rating 8 - Good. 4 out of 10 reviews
Rating 6 - Okay. 1 out of 10 reviews
Rating 4 - Poor. 0 out of 10 reviews
Rating 2 - Terrible. 0 out of 10 reviews

Reviews

Verified

10/10 Excellent

Annette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed the serene environment, it is a world-class hotel in the middle of a rural location. The scenic hills close by, well-lawned grounds, and friendly staff were absolutely fantastic. I recommend the property for families, couples, and for conference arrangements. Thank you for the wonderful hospitality; special thanks to Pauline from the front desk for her wonderful service. Regards, Annette Owidhi.
Stayed 2 nights in Aug 2022
Verified

8/10 Good

kristen

Liked: Cleanliness, staff & service
Disliked: Amenities
We came to relax for a couple of days. The pool was closed. The A/C in the room did not work. The water in the fish tank outside was very dirty. The room was clean and the staff were incredibly friendly. The food was great.
Stayed 2 nights in Oct 2022
Verified

6/10 Okay

PETER

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious rooms and well manicured lawns. The music noise from the pool restaurant at night is annoying
Stayed 3 nights in Apr 2022
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amaazing place to stay
Stayed 2 nights in Apr 2022
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely place to live I would 10/10 recommend
Stayed 2 nights in Mar 2021
Verified

10/10 Excellent

John Oyiengo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Jewel in Western Kenya Hospitality Industry

An amazing place with wonderful service and amenities for the family. Highly recommended for your stay
Swimming pool to cool
Scenic Maragoli hills from the balcony
Festive season all set up. New year eve and fireworks quite spectacular
Stayed 4 nights in Dec 2019
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities

Mixed feelings

The hotel facilities are excellent - the best I have seen in the area. However I found the pillows to be uncomfortable and there seems to be a disco nearby that plays all night long, therebybmaking sleep difficult. Service overall was ok - not great.
Stayed 1 night in May 2019
Verified

8/10 Good

Lundström

Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in May 2022
Verified

10/10 Excellent

Verified traveller

Stayed 1 night in Dec 2020
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019