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"The room was beautiful and we loved the location! "

"The room was well organized and comfortable! The staff was super helpful and kind. We are first time visitors to Japan and felt very welcome!"

"Staff was great"

"Great location for what we had planned, hotel is stunning, great food and bakery and the staff for the roof top lounge were fantastic. Would stay here again gladly "

"The building and location of this hotel are absolutely beautiful. The entrance is stunning, and the interior design is modern, clean, and very impressive. From the moment you walk in, everything looks elegant and well maintained. The hotel itself feels luxurious, and the common areas are gorgeous. You can tell a lot of care was put into the design and presentation of the property. That said, the rooms are very small and really best suited for one person. I stayed with my child, and while we managed for two days, the space was definitely tight. If you’re traveling alone, it’s perfect—but families or travelers with kids should be aware of the limited room size."

"I accidentally booked the wrong kind of room, but the staff there was quick to fix my mistake and put us in a room that could accommodate 2 people. The lobby is huge, which is nice because there were so many people coming in/out. They give you a locker to put your shoes in, as you cannot wear shoes in the hotel. We stayed in a room with 2 twin beds that I thought was pretty large by Japanese hotel standards. The onsen was open during most day time hours; of note, people are not allowed to have tattoos when you go into them. There are free sweet treats and free late night ramen available as well. We prepaid for breakfast, and I am so glad we did because it was the best hotel breakfast I ever had. There was an option to add breakfast to your stay if you initially did not have it included in your reservation. Washing clothes was free, but drying them was 100 yen per cycle. The hotel is located in a quieter part of the city a few blocks away from the canal, where there is a really nice walking/running/biking trail. Although it is in a quieter part of the city, there are a lot of restaurants/cafes nearby. Also very close to the Kyoto station and Shichijo station. I would 100% recommend staying here if you were to visit Kyoto!"

"Clean and spacious room, great location, great breakfast."

"The room was perfect for our big family. Lots of room, particularly by Japanese standards. Great staff, very clean and loved the skincare that was replenished each day."

"Brackets hotel gave us a spacious room with a great view. Staff were helpful as well. Really nice to have laundry on site for a reasonable price. "