Kingston Trip

We booked through Expedia. They charge rooms that booked through discount sites an “urban fee of $35 per night for your convenience”. Whether you want something or not, you are charged an additional $35 and this is only for rooms that book with a discount rate. We were given a room with no working refrigerator- they brought a banged up one up and it was placed in the room randomly. We were not able to access a movie which was part of their “urban deal”. Phone to concierge either wasn’t working or no one was answering around 9:30 pm so had to get redressed and head downstairs to ask a question. It’s a beautiful hotel and the people behind the scenes were so kind but we were definitely treated like reduced rate guests.

Location is perfect. A lots of places to see within walking distance and good restaurants nearby too. The service is great. Friendly and professional staff. The room is clear and spacious. The gym is very big with all the equipments and have personal training rooms too. We stayed 5 nights and were very lucky to get room on 16th floor with a balcony!

Excellent, elegant, great service in every way possible. Friendly, helpful and responsive staff too.

Beautiful, spacious, kind and attentive staff. Great location. Room was lovely.

Loved this hotel!! My second time here, and the staff was absoultely wonderful, hotel room great, just a tad small, but the beds were so comfortable :) My bestie and I loved the Boston creme pie!