Comfort Room, 1 King Bed, Pool Access, Pool View | Water view
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Reviews of Kingston Paradise Place Rooms

3 out of 5
Kingston Paradise Place Rooms
15 Ottawa Avenue, Kingston, Saint Andrew

Reviews

6.8
Rating 10 - Excellent. 14 out of 37 reviews" "
Rating 8 - Good. 8 out of 37 reviews" "
Rating 6 - Okay. 4 out of 37 reviews" "
Rating 4 - Poor. 2 out of 37 reviews" "
Rating 2 - Terrible. 9 out of 37 reviews" "

7.2/10

Cleanliness

6.8/10

Staff & service

5.4/10

Amenities

7.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Shad, Newyork

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a guesthouse i read the details before i book so i knew what i was booking it is not a hotel so if you are looking to stay at a hotel try marriot,spanish court etc because people dont understand that a bookingsite advertise different properties. My stay here was lovely samantha is a wonderful host she ensure i was well taken care of and had all the neccessary info to enjoy my trip.The room was clean and modern and bed comfortable continental breakfast was fullfilling i would stay here again for sure.
Stayed 1 night in Dec 2019

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Staff & service, property conditions & facilities
I booked this property with my sister to be closer to family in Kingston and I’ve never regretted it so much. Upon arrival the staff was not very welcoming she was more board and uninterested. I booked a one bedroom which was basically in reception where the staff was I have never seen anything like it in my life, this made me feel like I had no privacy as every morning I got up there was staff right outside my door. The receptionist gave me a book of rules to sign which was not on the website when I booked, these rules consisted of: No guest are allowed in your room i booked for 2 persons so only 2 people where aloud in the room secondly all guests that come and see you have to report to the pool they are not allowed anywhere else in the hotel, at the pool there are 3 broken chairs which should be moved for health and safety and around 2 working chairs. Any guests that come and see you have to leave the premises by 9PM. There is only one designated location for smoking which is by the pool with no ash tray and no chairs or bins. I was then told by different members of staff you couldn’t smoke by the pool or balcony so it was very confusing. I had several incidents with the security at the front gate which was not addressed by the manager or any of the main working staff in the building. There is slim, black, bold man who kept on watching and sexually Harassing me and my younger sister. He would talk sexually to me and watch me from different angles of the hotel
Stayed 7 nights in Dec 2019

10/10 Excellent

Jevon, Newyork

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely place with excellent staff samantha was amazing she was so pleasant all times. Very convenient location
Stayed 2 nights in Nov 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Nov 2019

2/10 Terrible

Verified traveller

Travelled with family, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I hated the fact the hotel showed available rooms allow you to book and confirm room an upon arrival no one is at the gate and no one is answering the hotel phone it was a terrible experience
Stayed 2 nights in Oct 2019

6/10 Okay

Verified traveller

Stayed 8 nights in Oct 2019

10/10 Excellent

Verified traveller

Stayed 5 nights in Oct 2019

2/10 Terrible

Patricia

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019
Response from Reception on 17 Sept 2019
Dear Patricia, You did not stay at our property your booking was rejected by the manager because you insisted that your entire family stay in one apartment and sleep on sofa and the ground which is not accept expedia and hotel.com need to do more in stopping people from making malicious reviews reviews should be from genuine guest who stayed at an establishment.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Aug 2019

2/10 Terrible

Verified traveller

Liked: Property conditions & facilities
Disliked: Staff & service
Stayed 3 nights in Aug 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was rude in spend 8 days there only one time the supervisor came in help me clean the room in i caught food poisioning now i'm going to hoapital the food is terible same brrakfast everyday in they dont serve enough if the manager is sick theres no breakfast but anyway they terrible i will never go therr
Stayed 9 nights in Aug 2019

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Didn’t like that there wasn’t any cable and I was told that there was gonna be be cable. But everything else was okay.
Stayed 3 nights in Jun 2019
Response from Reception on 30 Jun 2019
Dear guest, Thank you for your review however all of our rooms have cable television it might be that your television was taken off the cable channels accidentally and this was not reported to a member of staff.we look forward to hosting you again in the near future.

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Friendly staff atmosphere good area great the downfall to the guest house was lots of ants around the bedroom floor and bathroom wall.
Stayed 3 nights in May 2019
Response from Reception on 28 May 2019
Dear Stephen, Thank you for your positive feedback.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2019

6/10 Okay

Verified traveller

Stayed 4 nights in Mar 2019

4/10 Poor

Jason

Disliked: Staff & service
Unhappy
I most definitely will not stay here or recomend anyone to stay here.
Stayed 8 nights in Dec 2018

8/10 Good

Sadaloo,Chris, panama city Beach, us

Liked: Cleanliness
Disliked: Property conditions & facilities
Location was excellent, breakfast offered very limited and small. It would be great if they have the stove and refrigerator available to gusset. Grocery stores not to far waking distance.
Stayed 3 nights in Nov 2018
Response from Reception on 26 Dec 2018
Thank you for your review we look forward to hosting you in the future.

10/10 Excellent

Dwayne, New York, NY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice clean hotel very convenient very clean and friendly staff
Stayed 8 nights in Oct 2018
Response from Dane on 23 Oct 2018
Dear Dwayne, Thank you for your positive review we look forward to hosting you again in the near future.

10/10 Excellent

Chantal, United Kingdom

Liked: Staff & service, property conditions & facilities, room comfort
Awesome place lovely and helpful staff i really enjoy staying here i felt safe and secure i was able to get all the stuff i needed within walking distance.big up paradise place staff.
Stayed 3 nights in Aug 2018
Response from Customer Relations on 22 Aug 2018
Dear Chantal, Thank you for your positive review we look forward to hosting you again in the near future.

6/10 Okay

Verified traveller

A little outdated compared to the pictures.
Out dated
Stayed 3 nights in Jul 2018
Response from Crissy on 25 Aug 2018
Thank you for your review

8/10 Good

derick, cayman Islands

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is a nice hotel and the staff was friendly
This is a nice hotel and the staff was friendly. Only issue was there was no elevator so I had to climb the stairs. Will definitely stay here again.
Stayed 4 nights in Jun 2018
Response from Paradise Place Team on 20 Jul 2018
Thank you for your positive review. Looking forward to hosting you again soon.

10/10 Excellent

Ny, Toronto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thoroughly satisfied
I was sceptical about booking because of the rating, however after taking the chance and I was pleasantly surprised! The location is excellent not far from the town, and amenities. The compound was immaculate and so was the guest house and room. The pool was clean and the area just breathtaking! I will definitely stay here again! The staff is also very polite and helpful. There is AC which you can control, a very clean personal bathroom lots of closet space. A tv with cable and big windows. Remote operated gates for safety and a guard at the gatehouse. The area was quite peaceful and serene! Loved it!!
Stayed 4 nights in Feb 2018
Response from Samantha on 28 Feb 2018
Dear Guest, We would like to thank you for taking the time out to make a review we are pleased that we were able to meet you expectations we aim to make our guest stay a memorable one always.We are looking forward to hosting you again in the future.

10/10 Excellent

Chris, Panama City, Florida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Walking distance to movie theater, Restaurants grocery shopping mall....
Stayed 22 nights in Dec 2017
Response from Samantha on 25 Jan 2018
Dear Chris, Thank you for your positive review we are pleased that you enjoyed your stay and we are looking forward to hosting you in the near future. Regards, Customer Service Manager.

10/10 Excellent

Vanessa, Uk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tranqulity
Absolutley amazing i loved it everything was clean the staff was lovely and it was centrally located to basically everywhere.
Stayed 3 nights in Sep 2017
Response from Andre on 9 Sept 2017
Thank you.

4/10 Poor

Verified traveller

Disliked: Cleanliness, room comfort
Could be a very nice to stay if management was different. He was rude. Need more opinions on TV, like Fox, CNN, NBC, MSNBC. I will be willing to pay a little more to have the rooms cleaned on a regular basis.
Stayed 10 nights in Jul 2017
Response from Andre on 12 Aug 2017
Please read reservation details. Thank you.

10/10 Excellent

shanell, newyork

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent!!!
My stay at paradise place was one of my best vacations on the island thus far from the staff to the environment my room was exceptional fairly new complex in a great location. I dont understand the reviews i see about place not been an hotel i think people need to open their eyes and read they never advertised as a hotel they advertised as renting guest rooms you also have access to use a full kitchen to prepare your meals this place is lovely if you want a hotel book pegasus,knutsford or any of the other hotels but this place if you want comfort ,quietness and to be able to cook your meals then look no further.
Response from DANE on 19 Aug 2017
THANK YOU.

10/10 Excellent

Valery, Miami

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice guest Home
When I saw the apartment from the outside it was nice then when I saw the inside it was just as nice! Staff was kind. The only downfall was the bed it was very uncomfortable. The cleanliness of the apartment was great though.
Response from samantha on 6 Mar 2017
Thank for your feedback. Looking to see you again soon.

8/10 Good

manager

Liked: Cleanliness, property conditions & facilities, room comfort
Stay was good water pressure was very low in the morning when using hot water
Response from Dane on 17 Jan 2017
thank you

2/10 Terrible

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Staff & service
Guess house
I thought I was getting a private room. But It was a two bedroom apartment. I got a room lock the door left, came back few hours later doors were open. Make sure I lock the door second time come back in early morning hours doors open a gone. come to find out multiple people come in and out. Had to find somewhere else to secure my valuable stuff for the rest of my stay. This place is good for one night stand.
Response from dane on 23 Nov 2016
the property is listed as a shared communal GUEST HOUSE. you did receive a private room. once your room door was lock no one could enter. Misleading statement here.

8/10 Good

Roy, San Francisco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to lay my hear
In a residential area, close to the down town area, lots of places to eat and catch public transportation.
Response from dane on 22 Oct 2016
thank you

2/10 Terrible

Verified traveller

Liked: Room comfort
Disliked: Staff & service
Poor Customer Relationship
Last week Monday (August 15, 2016) I went to 25 Waterloo Road Kingston Jamaica, to take-up possession of accommodation base on mutual promises via email (Confirmation number: 8092369950595). During the handing-over oration with your local Caretaker (Mr. Dane). He total me that, He had discovered only $63.00 taken off my credit card for the six nights (August 15 to August 21, 2016), so the remaining amount must be paid to him in cash before I can take up occupancy for the other 5 nights. I had no cash “in hand”, so I try to call you on your given toll free telephone number with no avail. The only settlement we could attain after lengthy discussion was for me to stay only one night (August 15) which would be covered with the $63.00 because I had no cash and your email to Dane, had saying that you had problem with my credit card. I stayed just the one night, checked out the following morning and stopover with friend for the remaining days. I am very flabbergasted to learned from my bank today that you have pullout a total of $ 153.00 ($63+$90) from my credit card for hotel accommodation. Based on the fact sighted on the matter, you are being asked to replace the $90 to my credit card account because no contract was broken on my part. I would have stayed at your guesthouse for the 6 nights if the credit card payment had gone through or if your Caretaker did allowed me to stay until the credit card situation amended. Best Regards William Stewart
Response from General Manager on 23 Oct 2016
thank you

10/10 Excellent

Arrion, Orlando Fl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent, will return
My fiance and I stayed a total of 11 days during the island's carnival season. Let me tell you, this place is definitely worth it for the length we stayed for. With it so hot in Jamaica, the room air conditioning gets nice and cold, sometimes to cold lol. The house manager checked in with us daily to accommodate our needs. It has a kitchen with cooking ware so that you can cook. Usain Bolt's restaurant is right up the street..this location was about 8-10 mins from everything we wanted to see in Kingston. We definitely will be back again and again! Thanks Impecable!
Response from General Manager on 22 Oct 2016
thank you

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very happy what I got for my mont
It was a great place to stay very quick and comfortable warm welcome fom the manager I would like to stay there again
Response from General Manager on 22 Oct 2016
thank you

6/10 Okay

Vanessa, New York

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
unpleased
It was not very comfortable
Response from General Manager on 22 Oct 2016
thank you

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst booking experience ever
I made my booking 10 days ahead of the check in date. I called the number on the confirmation which I printed. The representative/agent for the Guest house told me everything was indeed confirmed and explained how to get the keys or they would be there on my arrival. they went as far as to explain Air conditioning was an extra charge and I approved the additional charge to my Credit Card for that comfort. Satisfied that everything was in order, I had no reason to worry. Less than six hours to check in,thats right...on thye day of check in, I am telephoned to be told by that they are overbooked and I have no longer have accomodation with them!!! Trying to find excuses that billing and credit card information were missing from my booking....uhmm...The booking cant go through without that information, so, how was I sitting with the printed confirmation in my hand? So I was left, 'on the street', with no accommodation. Had to get a telephone directory and go through the old fashioned calling and driving around to look at places to stay....on I day I had no time to spare. I wish there were a negative score I could give this Guest House. My pre-Halloween Horror House.
Response from General Manager on 22 Oct 2016
thank you

10/10 Excellent

Josefine, Stockholm

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rekommenderar
Han som har hand om uthyrningen är jätte trevlig, hjälpsam och alltid tillgänglig. Bara att fråga så försöker han hjälpa till. Rummet är stort och fräscht, det gemensamma köket och vardagsrummet är också stort och fräscht. Det finns en pool som man oftast har för sig själv. Parkering precis utanför. Alltid vakter i området. Rekommenderar!
Response from General Manager on 23 Oct 2016
thank you

8/10 Good

Verified traveller

Liked: Cleanliness
Disliked: Staff & service
In total the rooms were allright and the staff was helpful. Probably would go there again
Response from dane on 22 Oct 2016
thank you