Search Family-Friendly Hotels in Kilifi

"Rooms are basic and in need of modernising and decorating - old and dirty, and the doors are very insecure. Service is terrible, most staff are very slow and indifferent, assuming that is you can actually find them. Drinks take an age to arrive and you have to ask several times. If you are looking for cheap and cheerful then the hotel is ok, but it is not somewhere i would choose to stay again. "

"The staff were respectful and made our stay comfortable. The food was in plenty and of good quality. I highly recomend the place."

"The staff was so helpful to us especially when my husband got sick. The hotel manager got us a driver to take us to a nearby clinic. Without that help he would not have recovered fast enough to make our flight. The staff was so concerned and let us stay in our room past our checkout time without charging us for an extra day. We are so grateful to them for taking such good care of us. We will never forget them or what they did for us. This kind of care and service is priceless."

"Check in went poorly as there was some confusion regarding a change in meal options. Then the room we were put in had a leaky A/C unit so we were moved to another room which we then had problems with the door lock. I have to say that with all of these minor problems they were rectified very quickly. I was surprised to find there was no refrigerator in the rooms but I should have checked the facilities provided. I dont know why they provide a tv when there in nothing you can watch on it and not even a communal tv where sports can be watched. We had opted for the dinner option for the first evening and on going to the restaurant where dinner was being served found a very limited variety of dishes available. After serving myself I returned to my table and started to eat only to find everything was cold. I asked my wife how her food was and she said hers was also cold. I then went and checked the baine maries and found they were all cold, well definitely not anywhere close to the 60 degrees Celsius they should be. I then complained about the cold food and pointed out that the possibility of food poisoning using cold baine maries was a real possibility. They then took my plate of food away and about five minutes later returned with the same plate of food and indicated it had been reheated, again a perfect recipe for food poisoning, but it was actually cold. I then left the restaurant and went to reception asking to see a supervisor or even better the manager. Not good "