The Mirror Hotel

4.0 star property
Upscale Kigali hotel in Remera with 2 restaurants

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your current months are June, 2024 and July, 2024.
June 2024
July 2024

Photo gallery for The Mirror Hotel

Outdoor pool
Terrace/patio
Desk, soundproofing, iron/ironing board, free wired Internet
2 restaurants, Italian cuisine
Reception
Reviews
4.0

Popular amenities

  • SpaSpaSpa
  • PoolPoolPool
  • Free WiFiFree WiFiFree WiFi
  • RestaurantRestaurantRestaurant
  • BarBarBar
  • LaundryLaundryLaundry
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Room options

View all photos for Deluxe Room

Desk, soundproofing, iron/ironing board, free wired Internet

Deluxe Room

Highlights

Balcony
Soundproofed
Flat-screen TV
Private bathroom
Shower/bath combination
Jetted bath
Electric kettle
Free bottled water
  • 24 sq m
  • Sleeps 2
  • 2 Queen Beds

View all photos for Economy Room

Economy Room | Desk, soundproofing, iron/ironing board, free wired Internet

Economy Room

Highlights

Balcony
Soundproofed
Flat-screen TV
Private bathroom
Shower/bath combination
Jetted bath
Electric kettle
Free bottled water
  • 18 sq m
  • Sleeps 1
  • 1 Single Bed

View all photos for Standard Room

Desk, soundproofing, iron/ironing board, free wired Internet

Standard Room

Highlights

Balcony
Soundproofed
Flat-screen TV
Private bathroom
Shower/bath combination
Jetted bath
Electric kettle
Free bottled water
  • 18 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Family Room

Desk, soundproofing, iron/ironing board, free wired Internet

Family Room

Highlights

Balcony
Soundproofed
Flat-screen TV
Private bathroom
Shower/bath combination
Jetted bath
Electric kettle
Free bottled water
  • 24 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Twin Room

Deluxe Twin Room | Desk, soundproofing, iron/ironing board, free wired Internet

Deluxe Twin Room

Highlights

Balcony
Soundproofed
Flat-screen TV
Private bathroom
Shower/bath combination
Jetted bath
Electric kettle
Free bottled water
  • 18 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Junior Suite

Desk, soundproofing, iron/ironing board, free wired Internet

Junior Suite

Highlights

Balcony
Soundproofed
Flat-screen TV
Private bathroom
Shower/bath combination
Jetted bath
Electric kettle
Free bottled water
  • 24 sq m
  • Sleeps 2
  • 3 Queen Beds

View all photos for Executive Suite

Desk, soundproofing, iron/ironing board, free wired Internet

Executive Suite

Highlights

Balcony
Separate dining area
Separate sitting area
Soundproofed
Flat-screen TV
Private bathroom
Shower/bath combination
Jetted bath
  • 24 sq m
  • Sleeps 2
  • 1 Queen Bed

Similar properties

Exterior
Landmark Suites Rwanda
Pool
Breakfast included
Spa
Free airport shuttle
6.0 out of 10, (1)
Landmark Suites Rwanda

Frequently asked questions

Does The Mirror Hotel have a pool?

Yes, this property has an outdoor pool and a children's pool.

Is The Mirror Hotel pet-friendly?

No, pets are not allowed at this property.

What time is check-in at The Mirror Hotel?

Check-in start time: 2:00 PM; check-in end time: anytime.

What time is check-out at The Mirror Hotel?

Checkout is at 11 AM.

Where is The Mirror Hotel located?

Located in Remera, this spa hotel is within 1 mile (2 km) of Stade Amahoro, Rwanda Development Board and BK Arena. Kigali Heights and University of Kigali are also within 2 miles (3 km).

The Mirror Hotel Reviews

Reviews

4.0
Rating 10 - Excellent. 0 out of 14 reviews" "
Rating 8 - Good. 2 out of 14 reviews" "
Rating 6 - Okay. 3 out of 14 reviews" "
Rating 4 - Poor. 2 out of 14 reviews" "
Rating 2 - Terrible. 7 out of 14 reviews" "

5.0/10

Cleanliness

4.6/10

Staff & service

3.0/10

Amenities

4.2/10

Property conditions & facilities

Reviews

2/10 Terrible

eric

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Currently not operating!
The hotel was under renovations when I went there so I could not stay. When hotels.com attempted to email and call the hotel to confirm a refund with them via email and phone, they did not respond - so I may just be out the money and never stayed there.
Stayed 2 nights in Jan 2022

4/10 Poor

Robert, Los Angeles

Disliked: Cleanliness, amenities, property conditions & facilities
The sweat stained pillows had no covers, the walls had water damage. The room had a stale smell to it. The bathroom was dark and dingy but had excellent heated and pressured water
Stayed 1 night in Dec 2019

8/10 Good

Firoz A

Business traveller
Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible
Horrible, loud music from opposite club till 5 am every day.
Stayed 1 night in Aug 2019

2/10 Terrible

Sylvesters

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not worth your money
Service was devastatingly poor. My first night I was checked into a room that was not clean and the toilet was not working. The bed was extremely small and mattress completely worn out. The hotel could not also keep control of the noise levels in the hotel as there were rowdy guests staying in my floor who kept up and made noise all through the night. The breakfast menu was very disappointing- for instance on Thursday morning the only options available were vegetable soup, french fries and boiled eggs. Service at the restaurant was also extremely slow with food orders taking up to 1 hour and waitpersons quite slow in approaching and responding to customer queries. I would strongly not recommend for either a long or short term stay. You might have to reconsider removing the hotel from your listing to protect your reputation.
Stayed 2 nights in Jul 2019

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was horrible experience of this so called Mirror Hotel. I had booked the hotel through Expedia and reservation was confirmed. But when we reached to the hotel in the evening, they said there is no vacant room reserved for us as confirmed during booking.. How can a hotel say like this ??? They transferred us to a hotel called Classic Hotel. But the facilities there were not up to he standard what we booked and paid. So I recommend all the guests not to book this Mirror Hotel. Narayan Bhattarai emeil: bhattaraikainlo@hotmail.com
Stayed 2 nights in May 2019

2/10 Terrible

Pyndiah, Kigali

Liked: Cleanliness, staff & service
Disliked: Room comfort
The was very noisy, very loud music till very late. Bathroom very poor.
Stayed 4 nights in Sep 2018

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Was just okay
Helpful staff, the bedsheets needs whitening; It doesn’t look clean. The reading table needs a reading light, the room is not bright enough and the more so for reading/working
Stayed 1 night in Sep 2018

2/10 Terrible

Alistair

Disliked: Staff & service, room comfort
Terrible, terrible hotel. Avoid at all costs.
The staff at this hotel are deeply incompetent. Every mistake that they could have possibly made, they did. They lost my booking. They tried to charge me at checkin, despite having prepaid in full through hotels.com. I booked a suite. They gave me a normal room. They forgot about my laundry - twice. They failed to clean my room or replace the used shampoo. It was so bad that I ended up checking out a day early and going to a different hotel. When checking out, they tried to charge me for another guest's meals. What a bunch of amateurish fools.

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
The Mirror Hotel, Kigali, Rwanda
lInitially the hotel seemed nice.We quickly learned it should have been a 2*, (definitely NOT a 4*). We didn't get the welcome drink we were promised. Free wifi that was advertised never worked; we weren't able to check into our flight in advance. The shower in our room had no hot water;the shower from the room above us was leaking into our shower. Our friends' sink had no cold water.At dinner, nice view by the pool, but we were in complete darkness & couldn't read the menu. We asked for some light; they offered nothing. We had to go back to our rooms to get flashlights. Ordered pizza;30 min. later we were told the pizza oven wasn't working. So we ordered BLT's; 15 min. later we were told, sorry, they had no bacon. We ended up with a hamburger that was mediocre. The rooms were small and in need of attention. Our friends' room had wires sticking out from the walls where outlets hadn't yet been attached, and places that needed plastering or simple detail work to clean up paint overspill. The worst, however, was that we stayed here to get a good night's sleep before a very long flight the following day. The place next door is a night club, and all night long we could hear yelling & very loud voices as if we were in a tunnel (even wearing ear plugs). Oh yes, then there was the cigarette smoke that wafted up into our room all day & night, even though it was a non smoking room. The only reason I'm giving it 2* is because of appearance. But you can't tell a book by its cover.