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Sinai Suites Hotel

3.5 star property
Warm hospitality surrounds guests at Sinai Suites Hotel from arrival to departure, with local flavors enhancing breakfast and dinner.

Choose dates to view prices

Sinai Suites Hotel sits in a vibrant neighborhood where comfort meets convenience. Travelers start their day with local cuisine at breakfast, stay connected with WiFi, and can enjoy lunch at the property's restaurant without leaving the premises.

Reviews

4.0 out of 10

Popular amenities

  • Breakfast included
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Business services

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Policies

Check-in

Check-in start time: 11:30 AM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before 10:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

Payment types at the property

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted

We should mention

This property does not have any lifts
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
No pets and no service animals are allowed at this property

Frequently asked questions

Is Sinai Suites Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking at Sinai Suites Hotel?

Self-parking is free at this property.

What time is check-in at Sinai Suites Hotel?

Check-in start time: 11:30 AM; check-in end time: anytime.

What time is check-out at Sinai Suites Hotel?

Checkout is at 10:00 AM.

Where is Sinai Suites Hotel located?

Situated in Kigali, this hotel is within 2 miles (3 km) of Kimironko Market, BK Arena and Stade Amahoro. Nyandungu Urban Wetland Eco Tourism Park and Rwanda Development Board are also within 3 miles (5 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

4.0

6.0

Cleanliness

6.0

Location

4.8

Staff & service

4.0

Property conditions & facilities
Rating 10 - Excellent. 0 out of 3 reviews
Rating 8 - Good. 0 out of 3 reviews
Rating 6 - Okay. 1 out of 3 reviews
Rating 4 - Poor. 1 out of 3 reviews
Rating 2 - Terrible. 1 out of 3 reviews

Reviews

Verified

6/10 Okay

Jaydeep

Liked: Cleanliness, staff & service

A study in mediocrity

Whilst the service was truly friendly, and the check-in process quick- one couldn't help but feel sorry for the management staff who had to abide by certain 'rules' fixed by their higher-ups. The room cost me around 47$, however the hotel charges another 10 USD (each) for pick ups and drop to the airport. So if one is planning on spending close to 70$ just for a night's stay then I'd prefer some of the other options available near by. The rooms were clean, however my bathroom shower didn't have any water at 6am when I tried having a shower. I called up the reception multiple times but no one bothered answering. The manager told me that since I'm leaving early the next day (6.45am) and their breakfast doesn't start till about 8am, they will give me a packed breakfast. I found that sweet. However, at the time of leaving they had all but forgotten about it. All in all, a forgettable experience. I am certainly not returning to this place!
Verified

2/10 Terrible

Joseph

Disliked: Cleanliness, staff & service, property conditions & facilities

Possibly the worst ever hotel experience I've had

Incredibly poor customer service. They don't provide an airport shuttle even though during booking it suggests they do. When we got there we discovered there's no A/C or fans, there were no towels in the entire hotel as they'd "sent them out for washing." They didn't have my reservation and in fact if I hadn't taken a printed copy of the Hotels.com reservation we would not have been able to stay there. As it stands, they called me on the phone while I was at the airport heading out to say that they needed me to send them a copy of the paid reservation as they couldn't find it in their system. Without a doubt the worst hotel experience I've ever had! Thinking of staying there? Run a mile in the opposite direction as fast as you can.
Stayed 1 night in Oct 2018
Verified

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort