Junior Suite, 1 Bedroom | Down duvets, pillow-top beds, minibar, in-room safe
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Reviews of Kigali Marriott Hotel

5 out of 5
Kigali Marriott Hotel
KN 3 Avenue Nyarugenge District, Kigali

Reviews

9.0

Wonderful

Rating 10 - Excellent. 132 out of 188 reviews" "
Rating 8 - Good. 37 out of 188 reviews" "
Rating 6 - Okay. 6 out of 188 reviews" "
Rating 4 - Poor. 5 out of 188 reviews" "
Rating 2 - Terrible. 8 out of 188 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Nathan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at the Marriott are the best! Everyone at the front desk is incredibly kind and helpful, the team who prepare the meals in the dining room and for room service are truly experts whipping up excelling meals, and of course there is no better housekeeping crew--the rooms were perfect! The team who works here truly made our vacation wonderful. We were so happy to stay here and can't wait to be in Rwanda again so we can return.
Stayed 7 nights in Aug 2023

10/10 Excellent

otieno, Long Beach

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an immaculate property with very attentive staff. The food options, whether breakfast buffet, room service or restaurant were all varied, and delicious. The decor and lighting were eye catching and the high lobby ceiling overlooking the dining below and outside areas were exquisitely executed. Fantastic property.
Stayed 2 nights in Feb 2024

8/10 Good

Christine

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, property conditions & facilities
I had a good time and enjoyed every moment I was there
Stayed 3 nights in Jan 2024

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, property conditions & facilities
Had best experience ever
Stayed 6 nights in Jan 2024

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel!
Beautiful hotel, very comfy, great beds, great bathroom. Very quick turnaround on laundry, and wonderful breakfast. Very safe area.
Stayed 2 nights in Jan 2024

10/10 Excellent

Maribell

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Phenomenal hotel in Kigali. Staff was excellent. I LOVED the breakfast and bedroom was comfortable and clean. Finally, the sauna, steam room, and spa overall were everything I needed after a long flight. Thank you so much! -From the USA.
Stayed 1 night in Jan 2024

10/10 Excellent

Joshua

Travelled with family and small children
Liked: Amenities
Beautiful property, excellent food, great customer service.
Stayed 5 nights in Jan 2024

10/10 Excellent

Tolu

Stayed 3 nights in Jan 2024

10/10 Excellent

Eliane

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful breakfast and beautiful room!
Stayed 3 nights in Dec 2023

8/10 Good

Nadine B

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

10/10 Excellent

Alyse

Stayed 1 night in Dec 2023

10/10 Excellent

Patricia, Raleigh

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service, facilities and food were all exceptional. We couldn't have enjoyed our stay more.
Stayed 6 nights in Nov 2023

10/10 Excellent

Amar Mukesh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023

10/10 Excellent

Michael Joseph

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just great
Stayed 5 nights in Nov 2023

10/10 Excellent

Boubacar

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are spacious and the amenities are great.
Stayed 1 night in Oct 2023

10/10 Excellent

Deborah, New York

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptional service, luxurious and welcoming.
Stayed 1 night in Oct 2023

8/10 Good

Jayne Dennis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Marriott in Kigali is a great place to stay. It was in a great location and walkable to many areas. The service and staff are very accommodating.
Stayed 8 nights in Sep 2023

10/10 Excellent

Linda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service and food were great and the property was clean and beautiful.
Stayed 1 night in Sep 2023

10/10 Excellent

Henry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff made my stay memorable.
Stayed 6 nights in Sep 2023

10/10 Excellent

Marta

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2023

10/10 Excellent

Gary

Stayed 6 nights in Aug 2023

2/10 Terrible

Sarah

Travelled with family
I find it ironic that I am being asked for a review given that the hotel canceled the reservation a few hours before we were due to arrive because they were over booked. Our reservation had been made four months ago.
Stayed 3 nights in Aug 2023

10/10 Excellent

Boubacar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is cleaned and lovely staff
Stayed 3 nights in Aug 2023

8/10 Good

Ada, cerritos

Liked: Cleanliness, staff & service
Stayed 6 nights in Jul 2023

10/10 Excellent

Sumra

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Very nice accommodation, the staff was very nice. I did have an issue with my flight coming in late, and had to notify the hotel. Accommodations refused to speak to me as I was told that an agent from Expedia had to speak to them. All agents from Expedia couldn’t make the call out to the hotel in Rwanda. I had to three-way the agent and the hotel. I ended up having to pay for the two nights, regardless of letting them know in advance.
Stayed 6 nights in Jul 2023

10/10 Excellent

Michael

Stayed 1 night in Jul 2023

10/10 Excellent

Aja Nyima

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel with pool
I had a great stay at Marriott. Probably the best hotel I have stayed at in my life time. The staff is service minded and I felt relaxed and at ease at the hotel. The food was amazing and definitely a great place for hosting big events like a wedding. The spa was amazing. I had facial Saray signature and wished I had enough time for a massage.
Wedding in the garden
Hallway
Panorama city view
Room service
Stayed 1 night in Jul 2023

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2023

10/10 Excellent

Mary

Stayed 4 nights in Jul 2023

10/10 Excellent

Lydia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Our stay was excellent. My daughter enjoyed the swimming pool.
Stayed 1 night in Jun 2023

10/10 Excellent

Lee

Stayed 2 nights in Jun 2023

10/10 Excellent

Carlos, Oro Valley

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent property.
Stayed 1 night in May 2023

10/10 Excellent

Paula

Stayed 3 nights in May 2023

10/10 Excellent

Grant

Stayed 2 nights in Apr 2023

10/10 Excellent

Echo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing idyllic location modern big rooms value for money good restaurants options wide range of breakfast food great staff walking safe environment around the hotel , indeed also Kigali is the Switzerland of Africa safe and clean great amazing people will recommend anyone to visit this amazing country it’s a must visit to say
Stayed 3 nights in Mar 2023

10/10 Excellent

Deepa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well maintained, excellent amenities including the spa and swimming pool. Great breakfast and restaurants
Stayed 2 nights in Mar 2023

10/10 Excellent

Stig

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2023

10/10 Excellent

Alex

Stayed 13 nights in Feb 2023

10/10 Excellent

Judy

Stayed 4 nights in Feb 2023

10/10 Excellent

Florence, VAUXHALL

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was big and beautiful. We had everything at the Marriott
Stayed 7 nights in Jan 2023

10/10 Excellent

Russell

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
GREAT hotel, incredibly annoying security.
This hotel is fantastic, one of my favorite Marriott properties in the world. The only complaint I have is the security theatre you have to go to through is ridiculous and badly set up. The x-ray machine for luggage, at a hotel, is not big enough for luggage, so they have to whisk your bags off somewhere else and it’s hard to keep track of, and for someone who doesn’t like their luggage to be out of their sight when traveling it’s really disconcerting. The vestibule with the security stuff is also tiny so the things that do fit through the machine end up coming out right against a glass door so you have to hurry and grab your stuff before it all gets thrown off the machine, and there is also a stupid rug right outside the entrance so any luggage you do have doesn’t roll and everything is just a mess. Absolutely love this hotel but the security measures need revamping because they make it almost unbearable, especially considering that Kigali is a very safe place so all the security isn’t even necessary to begin with.
Stayed 2 nights in Feb 2023

10/10 Excellent

Barnabas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2023

8/10 Good

IRA KIRUNGI JOHN

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
No gardens
Stayed 2 nights in Jan 2023

10/10 Excellent

Annabel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay was great, thank you Marriot Kigali

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2022

10/10 Excellent

Franklin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of the best in Kigali
A very nice business hotel in Kigali. Rooms were comfortable, the facilities were nice (used the gym and the pool) and the Italian restaurant was reasonably-priced. No complaints!
Stayed 4 nights in Oct 2022

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and excellent service by the staff.
Stayed 1 night in Sep 2022