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Reviews of Five to Five Hotel

3 out of 5
Five to Five Hotel
KG 213 Street, Kigali, Kigali International Airport

Reviews

9.2

Wonderful

Rating 10 - Excellent. 84 out of 123 reviews" "
Rating 8 - Good. 29 out of 123 reviews" "
Rating 6 - Okay. 8 out of 123 reviews" "
Rating 4 - Poor. 1 out of 123 reviews" "
Rating 2 - Terrible. 1 out of 123 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Josef

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Five to Five Hotel is a great place to stay. The staff is kind and courteous. The rooms are clean and convenient. The dining was spectacular and the patio area was safe, quiet, and and very beautiful. I will stay there on my future visits.
Stayed 7 nights in Mar 2024

2/10 Terrible

Madjula

Disliked: Cleanliness, staff & service, property conditions & facilities
As soon as I arrived, people at the front desk were asleep. The rooms were old and dated. The showers didn’t even have hot water. The hotel is overall terrible and would not return. I only stayed for one night and that was more than enough. Would not recommend
Stayed 1 night in May 2024
Response from Five To Five Hotel on 20 May 2024
Dear Madjula,Greetings from Five To Five Hotet.We are very sorry for unpleasant experience you had for your stay at Five To Five Hotel.Usually, We provide outstanding service to our guests so that they always have the best experience for their stay at Five To Five Hotel.We are very delight to take care of all the details from your feedback into considerations so that we will always achieve our goal of Customer Satisfaction.We will be happy to welcome you again at Five To Five Hotel.Best RegardsCustomer ServiceFive To Five Hotel

10/10 Excellent

William, Delafield

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very profesional and helpful. They picked us up from the airport after a very late arrival. They were veryy good at communicating and making sure our needs were met.
Stayed 1 night in Feb 2024

6/10 Okay

Ronald

Business traveller
Liked: Cleanliness, staff & service
Property is convenient to airport and a few eating places. Restaurant is good and free breakfast is nice. Water supply is there but no pressure. The BED is so HARD I am still hurting several days after leaving. Staff was very kind and gracious.
Stayed 3 nights in Apr 2024

10/10 Excellent

ellyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff. One would have thought I was the Queen..hot towel in the restaurant before a glass of wine. Every night.
Stayed 2 nights in Apr 2024

10/10 Excellent

Mikhail

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely place to stay
Stayed 2 nights in Feb 2024

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
EXCELLENT SERVICE
Stayed 1 night in Feb 2024

10/10 Excellent

ROLAND

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are always welcoming and very helpful. The breakfast is very good. The rooms are good. Food is available 24/7. It is a great place to stay at having just arrived at the airport. The dining area is good. But the hotel lacks a lounge where you can just sit and relax if you stay more than one night.
Stayed 1 night in Jan 2024

10/10 Excellent

Olabisi O.

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really cool
The food was really good and the trip to the airport was great
Stayed 2 nights in Jan 2024

10/10 Excellent

Bruce

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Bee

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jan 2024

6/10 Okay

Verified traveller

Indifferent
Not nice
Stayed 1 night in Jan 2024

10/10 Excellent

Stephen

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have been here more than once and the service is second to none.
Stayed 3 nights in Jan 2024

8/10 Good

Sarah

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Jonathan

Stayed 3 nights in Dec 2023
Response from Five To Five Hotel on 15 Dec 2023
Dear Jonathan,Thank you so much for your wonderful feedbackWe will be happy to welcome you again at Five To Five HotelBest RegardsRobert

8/10 Good

Kristine

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant, reasonably priced hotel
Good location from the airport. Responsive staff. Room was fine and air conditioning worked well. Not fancy but had all amenities. Restaurants nearby.
Stayed 1 night in Nov 2023
Response from Five To Five Hotel on 29 Nov 2023
Dear Kristine,Thank you so much for your great feedback,Thank you for highlighting that Five To Five Hotel has a good location from the airport and Responsive Staff.We are very delightful that Five To Five Hotel room was fine and air conditioning worked wellThank you for highlighting that Five to Five Hotel is not fancy but had all amenities and Restaurants nearby.We will be happy to welcome you again at Five To Five HotelBest RegardsRobert

10/10 Excellent

Melvyn

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely environment
Stayed 4 nights in Nov 2023
Response from Five To Five Hotel on 18 Nov 2023
Dear Melvyn,Thank you so much for your great feedbackThank you for highlighting that Five To Five Hotel is a lovely environmentWe will be happy to welcome you again at Five To Five HotelBest RegardsRobert

8/10 Good

Karl

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient to airport with free shuttle. Breakfast was excellent.
Stayed 1 night in Nov 2023
Response from Five To Five Hotel on 18 Nov 2023
Dear Karl,Thank you so much for your great feedback,Thank you for highlighting that Five To Five Hotel has a convenient to airport with free shuttle.Thank you for your great feedback about that Breakfast was excellentWe will be happy to welcome you again at Five To Five HotelBest RegardsRobert

10/10 Excellent

Julien

Stayed 4 nights in Oct 2023
Response from Five To Five Hotel on 16 Oct 2023
Dear Estimated Guest Julien,Thank you so much for your great feedbackWe are very happy that you had a great stay with usWe will be happy to welcome you again at Five To Five HotelBest RegardsRobert

10/10 Excellent

MOSES

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Five To Five Hotel on 12 Oct 2023
Dear Moses,Thank you so much for your great feedbackWe will be happy to welcome you again at Five To Five HotelBest regardsRobert

10/10 Excellent

Salvatore

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not very far very from the airport and has a shuttle bus to pick you up from the airport
Stayed 1 night in Sep 2023
Response from Five To Five Hotel on 4 Oct 2023
Dear Estimated guest,Thank you so much for your great feedbackThank you for highlighting that Five To Five Hotel is not very far from the airport and Five To Five Hotel has a shuttle bus to pick you up from the airportWe will be happy to welcome you again at Five To Five HotelBest regardsRobert

10/10 Excellent

Jean-claude

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Five To Five Hotel on 30 Jun 2023
Dear Jean Claude,Thank you for great feedbackWe will be happy to welcome you again at Five To Five HotelBest regardsRobert

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel in Rwanda
Best Hotel in Rwanda User Make this review sound better and more concise " We stayed at the Five to Five hotel. I want to give this the highest number of stars as possible. We have stayed at several hotels while in Rwanda, but this one was the best. They provided us with outstanding customer service, 5 star hotel assistance and the hotel rooms were immaculate. The food, breakfast and Dinner, was better than any restaurant we have been to. We stayed in room 212 which was cleaned everytime we would leave for the day. I am so pleased to have stayed in this hotel. All the staff were perfectly accommodating. I would recommend anyone coming from America to stay at this hotel. It is priced very well for everything you get." ChatGPT We had the pleasure of staying at the Five to Five hotel during our time in Rwanda, and it truly exceeded our expectations. This hotel deserves the highest rating possible. Having stayed at several hotels in the area, we can confidently say that Five to Five stands out as the best. The level of customer service was exceptional, with staff going above and beyond to ensure our comfort. The hotel provided top-notch assistance, creating a truly luxurious experience. The rooms were impeccably clean and well-maintained, and we especially appreciated the attention to detail in room 212, which was serviced daily. The culinary experience at Five to Five surpassed any restaurant we have visited. Both breakfast and dinner were delightful, offering a range of del
Stayed 2 nights in Jun 2023
Response from Five To Five Hotel on 23 Jun 2023
Dear Jeffrey,Thank you so much for your great Feedback We are very glad that you enjoyed your stay at Five To Five HotelWe will be happy to welcome you in the future at Five To Five Hotel.Best regardsRobert

10/10 Excellent

Rocci

Travelled with family and small children
Liked: Staff & service, property conditions & facilities
Everything and everyone was awesome!!
Stayed 1 night in Jun 2023
Response from Five To Five Hotel on 5 Jun 2023
Dear Rocci,Thank you so much for your great feedback,we very happy that everything and everyone was awesomeBest regardsRobert

10/10 Excellent

Jozef

Stayed 1 night in May 2023
Response from Five To Five Hotel on 11 May 2023
Dear Jozef,Thank you so much for your great feedbackIt will be our pleasure to welcome you again at Five To Five HotelBest regardsRobert

8/10 Good

Karim

Business traveller
Liked: Cleanliness, staff & service
the hotel provided transportation from and to the airport, the staff was very nice
Stayed 2 nights in May 2023
Response from Five To Five Hotel on 8 May 2023
Dear Karim,Thank you so much for your great feedback,Thank you for highlighting that the hotel provided transportation from and to the airport.Thank you for your great review about that the staff was very nice.We will be happy to welcome you again at Five To Five HotelBest regardsRobert

10/10 Excellent

Ronald

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Been here a few times and enjoyed. Great staff. Good internet and breakfast.
Stayed 6 nights in Apr 2023
Response from Five To Five Hotel on 30 Apr 2023
Dear Ronald,Thank you so much for your great feedback,we are very glad that you enjoyed your stay at Five To Five HotelThank you for highlighting that we have great staff, good internet and good breakfastit will be our pleasure to host you again at Five To Five HotelWith regardsRobert

10/10 Excellent

Jozef

Stayed 1 night in Apr 2023
Response from Five To Five Hotel on 28 Apr 2023
Dear estimated guest Thank you so much for your great review

8/10 Good

Anguyo

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hot towel and cold drink, very nice and friendly staff. Need floor towels in the bathrooms!
Stayed 1 night in Apr 2023
Response from Five To Five Hotel on 28 Apr 2023
Dear Anguyo Thank you for your feedback,our team have made effort and now all bathrooms have floor towelsit will be our pleasure to welcome you back at Five To Five HotelregardsRobert

8/10 Good

Al

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value good people.
Stayed 4 nights in Mar 2023
Response from Five To Five Hotel on 28 Apr 2023
Dear estimated guest,Thank you for your great feedbackregardsRobert

10/10 Excellent

anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very comfortable and it had excellent internet service. I was able to work without interruption all day!
Stayed 3 nights in Feb 2023
Response from Five To Five Hotel on 27 Feb 2023
Dear Anthony Thank you so much for great feedback,it will be our pleasure to welcome back at Five To Five Hotel

6/10 Okay

Katie

It was okay
Stayed 2 nights in Feb 2023

4/10 Poor

Jonnie

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
We picked this place because it had decent reviews and was very close to the airport but sadly the noise from outside was so loud we could barely sleep even after changing rooms . Not to mention we saw 2 different prostitute situations happening in the hotel which made it very uncomfortable to sleep without being completely disgusted. Great for a cheap night close to the airport if you don’t mind the things I mentioned. The staff was all very friendly though!!!
Stayed 1 night in Feb 2023

10/10 Excellent

Zubairu

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice hotel to stay
Stayed 3 nights in Jan 2023
Response from Five To Five Hotel on 22 Jan 2023
Dear Zubairu,Thank you for your good feedback about Five To Five Hotel service.Best regardsRobert

10/10 Excellent

Malcolm, Manchester

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing staff we met us from the airport in the middle of the night. Attentive to our needs, rooms spacious, clean with useful provisions
Response from Five To Five Hotel on 14 Jan 2023
Dear Malcolm,Thank you for your feedback,thank you for good comment on our amazingly helpful staff and thank you for good comment on how attentive we are to your needs and we are really grad for good comment on our clean beautifully room.You are always welcome to Five To Five HotelBest regardsRobert

10/10 Excellent

ROLAND

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My third visit and I will come again
Stayed 1 night in Jan 2023
Response from Five To Five Hotel on 22 Jan 2023
Dear Roland Thank you for your good review

8/10 Good

Jacqueline, Rocklin

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The staff and service is excellent. The rooms could use some improvements. However, still worth the stay and definitely returning if I visit Rwanda again. It was like a home away from home.
Response from Five To Five Hotel on 22 Jan 2023
Dear Jacqueline,Thank you for good review.you are always welcome to Five To Five Hotel

6/10 Okay

David, Simpsonville

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was great., Welcomed with a nice glass of passion fruit juice. But nearby, seemingly right outside my window, which I could not completely close, there was a lot of loud talking until about 4 am. Terrible sleep. Perhaps there is a quiet side?
Stayed 1 night in Dec 2022
Response from Five To Five Hotel on 22 Jan 2023
Dear David,Thank you for your Good Feedback about our staff,we are very sorry for that inconvenient situation we will correct about loud talking.Best regardsRobert

10/10 Excellent

George

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and comfortable

6/10 Okay

Kingsley

Disliked: Amenities, property conditions & facilities
This property needs a renovation; lots of things are old and getting rusty; breakfast options are limited; staff are overstretched; they are certainly doing their best but for the price they charge they need to offer a premium service.
Stayed 1 night in Oct 2022

10/10 Excellent

Maal Maker

Liked: Staff & service, amenities, property conditions & facilities
Everything is Excellent. Love the place so much
Stayed 3 nights in Oct 2022

10/10 Excellent

George

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice service
Stayed 1 night in Oct 2022

10/10 Excellent

Tafirenyika

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very attentive and helpful. The 24/7 room service/kitchen was great too - a full menu of food options available to order at anytime. I had a very late arrival and check-in but was able to order a complete dinner cooked from scratch. I will be back to this hotel!
Stayed 2 nights in Sep 2022

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay at the hotel. The staff are the best. They always had a smile on their faces and willing to assist in whatever way possible. Also, the restaurant had some amazing food.
Stayed 5 nights in Sep 2022

10/10 Excellent

Kevin

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The people were great and it was good value for the money.
Stayed 1 night in Aug 2022

10/10 Excellent

Tunde

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2022

10/10 Excellent

Michael, Long Beach

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the experience
Stayed 5 nights in Jul 2022

10/10 Excellent

Nurudeen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are professional, dedicated and polite.
Stayed 7 nights in May 2022

8/10 Good

Hugh

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly and helpful staff. A budget choice with some nice touches such as the provision of toothbrushes and toothpaste. One omission was no tissues in the room, and the plumbing could do with improvement. However a great choice if you want to be in a very central part of town amongst the local people, rather than isolating yourself in one of the upmarket Western chains. Great views across Kigali from the restaurant and the most rooms, some of which have balconies. There is also an attractive outside space for the evening. Wi-Fi was usable most of the time but some short outages especially if viewing films. We would certainly go back.
Stayed 5 nights in May 2022

10/10 Excellent

Ronald

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Really nice place with great staff. Bed was comfortable, Breakfast was tasty.
Stayed 1 night in May 2022